10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,449 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
1. while driving at highway speeds (around 70 mph) the vehicle suddenly down-shifted into 2nd gear. The rear tires briefly locked up, but control of the vehicle was managed. 2. while driving, both in town and on the highway, the vehicle would downshift from 6th gear to 5th. The vehicle would then not shift below 3rd gear when brought to a stop. Turning the vehicle off and on again would reset the problem. The maintenance light and airbag light illuminated. The speedometer went to 0. the odometer and other digital readings in the center cluster on the dash showed all dashes. After several of these events, the check engine light also illuminated. 3. after one of the events described in 2 above, the vehicle was stopped, shifted into reverse, and then returned to drive. The vehicle would not move and acted as though it was in neutral. Shutting the vehicle off and on again corrected the problem. The local Ford dealership is aware of the problem and has scheduled an appointment for a diagnosis. Ford safety recall notice 19S07 was performed in March 2019. Ford safety recall notice 19S19 was performed in July 2019, after the first event, but did not correct the issue.
- Bakersfield, CA, USA
The contact owns a 2013 Ford F-150. The contact received a recall notice for NHTSA campaign number: 19V075000 (power train). While driving 55 mph, the vehicle unexpectedly downshifted and lost speed. There were no warning indicators illuminated. The contact stated that the failure occurred with the cruise control engaged, especially traveling down hill. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 85,000. The VIN was invalid.
- Charleston, WV, USA
Struggling gear to gear doing acceleration and spontaneously downshifting periodically on its own. I have participated in two recalls dealing with the unexpected downshifting but no change to the issue I am still having the same problems the last recall was 7/12/2019. It seems like to use recalls are not fixing the issue what can I do" I will kindly appreciate some type of feedback to steer me in the right direction for I am locked into financial responsibilities with this vehicle at the same time I fear for my safety and others around me"
- Houston, TX, USA
The contact owns a 2013 Ford F-150. The contact received a recall notice for NHTSA campaign number: 19V433000 (power train). The contact stated that the manufacturer failed to provide the remedy within a reasonable time frame. An appointment was scheduled with scott Ford (17812 veterans memorial hwy, kingwood, wv 26537, (304) 329-3673); however, the contact was informed that the remedy was not provided. The contact received a second recall notice and scheduled another appointment with the dealer. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Bruceton Mills, WV, USA
Engine turbo, 100000 miles took to dealership to take a look at. Dealer found nothing. At 108000 miles started having the same issues with truck down shifting and grinding and engine squealing.
- Flat Rock, MI, USA
The contact owns a 2013 Ford F-150. The contact took the vehicle to town and country Ford (5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) to be serviced per an unknown recall. Upon leaving the dealer and approaching a red light, the contact depressed the accelerator pedal and the vehicle stalled. After several attempts of applying pressure to the accelerator pedal, the vehicle began to move very slowly. The contact stated that the wrench warning icon illuminated. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 142,987.
- Matthews, NC, USA
The contact owned a 2013 Ford F-150. The contact stated that while driving about 55 mph, the shifter shifted to the first gear independently without warning. The vehicle spun and flipped about three times and crashed at the median. The contact's spouse sustained some bruises while the contact sustained a concussion. Both were taken to the emergency room in an ambulance. The four window air bags deployed. A police report was filed. The vehicle was totaled and was towed to a tow yard at first and was later towed away by the insurance company. The contact called the tillamook motor company dealer (877)-785-4771, located at 501 main avenue, tillamook, or 97141) and was told that the regional corporate office would be contacted. The manufacturer was made aware of the failure (by the contact' daughter) and was told to send the accident report. The contact was not called back. The failure mileage was approximately 129,000.
- Tillamook, OR, USA
Takata recall. The contact owns a 2013 Ford F-150. The contact stated that the recall notice for NHTSA campaign number: 19V075000 (power train) was received. After contacting pugmire Ford (352 N. Tennessee St, cartersville, ga) and the manufacturer, the contact was informed that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.
- Cartersville, GA, USA
The contact owns a 2013 Ford F-150. While driving 65 mph, the contact heard an abnormal noise, the vehicle downshifted into first gear, and the engine lost power. The contact was able to park the vehicle on the side of the road. The vehicle was towed to thornhill Ford Lincoln (located at U.S. 119 North 500 Ford fairlane, chapmanville, wv 25508, (304) 855-8300) where it was diagnosed that the engine needed to be replaced. The dealer stated that the failure was not associated with NHTSA campaign number: 19V075000 (power train). The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 157,000.
- Wilkinson, WV, USA
The contact owns a 2013 Ford F-150. The contact stated that the recall notice for NHTSA campaign number: 19V075000 (power train) was received. After notifying green Ford (3800 w. wendover ave, greensboro, nc), the contact was informed that the parts needed for the recall remedy were still not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Greensboro, NC, USA
The contact owns a 2013 Ford F-150. While driving 50 mph, the transmission failed without warning. The vehicle was towed to galpin Ford (15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) where it was diagnosed that the throttle needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
- Santa Clarita, CA, USA
My Ford is experiencing symptoms of the sudden shifting issues. Itwill shift into 5th from first. It has shifted from first to fifth once. It has done the former numerous times.I have called the dealership and they refused to look at it if the check engine light was not on. I am now stuck with a truck that has a recall with no solution. I am not currently driving it due to the safety concern.
- Shippenville, PA, USA
The contact owns a 2013 Ford F-150. While attempting to accelerate from a stop sign at 5 mph, the vehicle downshifted into first gear and stalled. The contact depressed the accelerator pedal to the floorboard, but the vehicle failed to accelerate. The contact stated that multiple unknown warning indicators illuminated on the instrument panel. When the contact turned off the engine and restarted the vehicle, there were no warning indicators illuminated. The vehicle was associated with NHTSA campaign number: 19V750000 (power train). The vehicle was taken to boshears Ford (located at 15081 w Michigan ave, marshall, mi 49068) to be diagnosed, but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 70,000.
- Battle Creek, MI, USA
2013 Ford F150 super. Consumer writes seeking reimbursement for worked performed on vehicle. After recall was issued.
- Seguin, TX, USA
At 60 mph on 6/22/2019 this vehicle dropped to second gear causing me to lose control. This vehicle was recalled (Ford 19S07) and dealer repaired on 3/26/19 prior to the above event. Obviously the recall "fix" doesn't work.
- Helena, MT, USA
Driving off a freeway off ramp and transmission abruptly changes to 1st gear locking up rear tires until I came to a complete stop.
- Newhall, CA, USA
Recall 19S07: Recall description: On your vehicle, an intermittent failure of the output speed sensor (oss) in the transmission may result in an unintended downshift to first gear. Risk to safety: An unintended downshift into first gear can cause an abrupt wheel speed reduction, which could cause the rear tires to slide until the vehicle speed slows down. This condition could result in a loss of vehicle control, increasing the risk of a crash. Remedy program: Ford Motor Company has authorized your dealer to reprogram the powertrain control module with software that will prevent an unintended downshift into first gear in the event of an intermittent oss failure. This service will be performed free of charge (parts and labor). F-150 3.5L, 5.0L, and 6.2L vehicles: Ford Motor Company is working as quickly as possible to develop the software for this repair. When the software become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). The software is anticipated to be available by late 2nd quarter, 2019. Status: 11 - recall incomplete my vehicle shifted into 1st gear while traveling 70 mph and towing a boat. This nearly caused a accident which would have resulted in deadly consequences. I took it to the Ford dealership and they have quoted me $5136.51 to fix the damages due to Ford software issue. It has damaged the transmission and they are refusing to fix it.
- Sandy, UT, USA
The contact owns a 2013 Ford F-150. While driving in first gear, the vehicle failed to change gears and the wrench warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. On several occasions, the failure occurred. The contact received notification of NHTSA campaign number: 19V075000 (power train), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kevin powell's foothill Ford (located at 3220 cook school rd, Pilot mountain, nc 27041, (336) 368-2239) and was informed that the part was not available. The manufacturer was made aware of the failure and did not assist. The approximate failure mileage was 114,000. Parts distribution disconnect.
- Yadkinville, NC, USA
My car has open recall since Feb 2019, no remedy still to get it fixed. I cant drive undafe car, Ford nit willing to buy it back. In March I was going down the hill and car was in front if me, I assume I would be able to stop if it had no issues but I think the transmission slipped and it went out of vontrol for a second
- Topanga, CA, USA
- Northglenn, CO, USA