10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact called henry curtis Ford at 707-769-2310 (located at 1120 auto center dr, petaluma, ca 94952) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Petalmua, CA, USA
One of the current recall issues. At any speed transmission shifts from whatever gear it's in to 1st gear. Happened to me at 70mph. Ford is aware issue. Will not have a fix for 2 to 3 months. They still recommend driving vehicle even though at any time this could happen. They offer no rental or loaner support. If you keep driving vehicle this way it will also ruin transmission but they will not fix it.
- Donna, TX, USA
The contact owns a 2013 Ford F-150. The contact stated that the gears shifted on their own. The contact received an unknown recall notice regarding the power train. Paul clark Ford (464046 fl-200, yulee, fl 32097) was contacted and stated that the parts would not be available until June of 2019. The manufacturer was also contacted and stated that the parts were unavailable; however, NHTSA stated that the vehicle was safe to drive. The failure mileage was 117,000. Parts distribution disconnect.
- Yulee, FL, USA
The contact owns a 2013 Ford F-150. While driving 70 mph, the vehicle spontaneously downshifted into first gear and the check engine indicator illuminated. The contact called sunset Ford (11700 gravois rd, St. Louis, mo 63127, (314) 843-4431) and was informed that diagnostic testing was needed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 208,000. The VIN was not available.
- Brentwood, MO, USA
Was driving my eco boost while towing a 26 foot travel trailer and while in 4th gear truck instantly and without warning shifted into 1st gear causing rpms to be dangerously high. The truck/trailer combo instantly slowed and truck would not, automatically or manually, shift out of first gear. We continued driving in first gear for a short distance when we smelled transmission fluid. We stopped the truck to investigate and found our transmission line had busted which leaked fluid all over the road. We had truck towed to local Ford dealership who told us that the transmission shifting issue is related to a current recall but Ford has not issued a fix for the recall. The dealer then charged me $568.21 to fix the transmission line stating that Ford has not included the transmission line fix in their related recall. Ford is refusing to pay associated towing expenses, as well. I called Ford customer relations to lodge a complaint regarding this issue and was told the dealer makes final decisions. Case id # cas-17653886. Ford tells me I need to continue to drive this truck knowing there is a transmission issue until Ford releases a fix for these transmissions. I feel it is completely unsafe to drive knowing this could happen at any given moment while driving and especially for a truck that is already known to have had this happen.
- Holtwood, PA, USA
The contact owns a 2013 Ford F-150. While driving approximately 45 mph, the tachometer went from 1200 rpms to 3500 rpms. The vehicle then downshifted to 15 mph. There were no warning indicators illuminated. The contact stated that the failure occurred intermittently for seven months and worsened over time. The vehicle was taken to classic Ford/Lincoln (8540 tyler blvd, mentor, oh 44060) where it was determined that the remedy was not available. The dealer informed the contact to continue driving the vehicle. The manufacturer was notified of the failure and provided case number: Cas 17396519. The approximate failure mileage was 154,500.
- Chesterland, OH, USA
The contact owns a 2013 Ford F-150. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train). While driving, the transmission suddenly downshifted into a lower gear three times in one day. Jordan Ford (609 E jefferson blvd, mishawaka, in 46545, (574) 259-1981) stated that the recall remedy would not be ready until approximately June of 2019. Another dealer (zeigler Ford Lincoln elkhart, 2525 bypass rd, elkhart, in 46514, (574) 294-1563) stated that they could not perform the recall repair. The contact called the manufacturer and was informed that they did not have the software update to repair the transmission and the remedy would not be available until approximately June of 2019. The vehicle was not repaired. The failure mileage was unknown.
- Elkhart, IN, USA
2013 Ford F-150 ecoboost 6-cyl with six speed transmission. A few weeks ago I received Ford recall 19S07, stating that the vehicle may unexpectedly downshift to 1st gear increasing the possibility of an accident. It also stated that the software needed to correct this condition was not expected to be completed for several months and that I would be notified when it was ready. Since receiving the recall notice, the vehicle experienced the issue noted in the recall. This happened while my 17 year old was driving on a two-lane road at 55mph - the vehicle downshifted without warning, causing the vehicle to skid abruptly, nearly throwing him against the steering wheel. We immediately took it to the dealership and they said 5th gear was cracked. The dealership told me I would be responsible for the repair and that it would cost between $3500 and $5000. I contacted Ford via their website to tell them that I should not be responsible for this. I was told the vehicle was out of warranty and that if I had issues I should communicate with the dealership. The vehicle remains at the dealership because I'm assuming it is not safe to drive until repaired.
- Colerain, NC, USA
Truck will shift from 1 to 3 when starting. It will also shift from 1 to 5 when starting, creating a dangerous condition when pulling into traffic as it will barely get moving. The truck will also sometimes will not shift out of 1 from a start. Shutting off the engine and allowing the computer to reset usually fixes the problem temporarily.
- Bradenton, FL, USA
The contact owns a 2013 Ford F-150. While driving 60 mph, the gear downshifted into first gear and caused the rear tires to seize. The contact received an unknown recall notice regarding the power train. Woltz and wind Ford (2100 Washington pike, carnige, pa 15106) stated that there was no remedy for the recall. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 75,000. Parts distribution disconnect.
- Pittsburgh, PA, USA
Vehicle intermittently sputters when accelerating from a stop and also when the vehicle is in motion. I replaced the ignition coil and spark plug in cylinder 3. unfortunately, the intermittent sputter continues to be an issue as well as the check engine light being activated. Accelerating in traffic and from a stop is dangerous and requires additional attention and driving techniques to prevent a potential rear end collision caused by a vehicle approaching my vehicle from the rear.
- Kearney, MO, USA
Driving down road truck shifts from 6th gear to 1st gear. Feels like hitting a brick wall. Brought to Ford dealer ship told me part of recall part won't be out till April. Called Ford company told me nothing they can do for me to drive the vehicle like that. Voiced my safety concern due to power train being main part of vehicle as well as danger of truck down shift at high speed. Ford Motor Company still stated they can not help me even though part of recall
- Alexandria, LA, USA
The contact owns a 2013 Ford F-150. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train) and stated that the manufacturer would not have the remedy available at least until June of 2019; therefore, exceeding a reasonable amount of time to repair the vehicle. Spradley barr Ford/Lincoln of greeley (4901 w 29th St, greeley, co 80634) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was unavailable.
- Windsor, CO, USA
The contact owns a 2013 Ford F-150. While driving various speeds, the transmission downshifted and the vehicle failed to immediately accelerate before abruptly surging forward. The failure occurred on several occasions. The vehicle was taken to mall of Georgia Ford (4525 nelson brogdon blvd, buford, ga) to be diagnosed, but the failure could not be duplicated. The contact later received a recall notice for NHTSA campaign number: 19V075000 (power train), but the remedy was not yet available. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 75,000.
- Braselton, GA, USA
The contact owns a 2013 Ford F-150. The contact stated that the vehicle downshifted into first gear without warning multiple times. The vehicle was taken to gordie boucher Ford Lincoln of West bend (3021 w Washington St, West bend, wi 53095) where they reprogrammed the power control module, but the failure recurred. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 19V075000 (power train). The vehicle was not repaired. The failure mileage was 120,000.
- Kewaskum, WI, USA
I have the recall NHTSA 19V-075 the procedure that Ford says to preform did not fix the issue all it did was make sure the check engine light kicks on the transmission still will go too fist gear intermittently Ford needs too fix this issue before someone gets hurt or even die's my personal vehicle did shift too first gear at 70 miles per hour on I79 on March 1st
- Mount Clare, WV, USA
The contact owns a 2013 Ford F-150. While driving approximately 50 mph, the transmission erroneously downshifted, the check engine indicator illuminated, and the speedometer was inoperable. The vehicle was taken to shults Ford harmarville (1300 gulf lab rd, pittsburgh, pa), but the cause of the failures was not determined. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 83,000. The VIN was invalid.. consumer stated odometer quits working, speedometer stops working, will not work in manual gear, airbag lights come on, there is no power on the hill to get to the top. When the ignition is turned off and key is taken out hit lock buttons restart. Vehicle starts working as if nothing is wrong. Vehicle is erratic. Manufacturer is reviewing the case. ?parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?
- Tarentum, PA, USA
The contact owns a 2013 Ford F-150. The contact received an unknown recall notice regarding the power train. Stivers Ford Lincoln (4000 eastern blvd, montgomery, al 36116) was contacted and stated that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Montgomery, AL, USA
The contact owns a 2013 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact called lehighton Ford at 877-870-5755 (located at 54 blakeslee blvd dr E, lehighton, pa 18235) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Lehighton, PA, USA
- Twin Falls, ID, USA