10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
problems with transmission suddenly downshifting or not shifting out of low gear...could possibly cause a accident from the rear...no...no...called dealer was told no recall on my particular vehicle...no warning light as of yet but speed odometer acts crazy
- Jacksonville, FL, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The service vehicle warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission lead frame. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N01. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 55,000.
- Columbia, SC, USA
Transmission has stuck in 5th gear multiple times and has suddenly downshifted from 5th to 3rd multiple times and has downshifted from 6th to 5th numerous times, also has started in 5th gear from starting of truck till I unhooked battery and then it went to normal 1st to start. On 2-3 occasions the wrench warning light has come on till I press ok then it may stay on a few seconds then turn off. Putting the safety of my family and others at risk as I travel highways daily. This is all after having to have another transmission in after the recall stating sudden downshift from 3rd to first, that recall caused my transmission to go out with zero help from Bob Moore Oklahoma city. They pointed the blame at me saying it didnt have transmission fluid but the shop that did the swap said it was not low or empty. This happened in 2021, here I am 3 years later wondering if it is going to be another expense I'm going to have to foot. And the recall procedure was preformed by bob moore Oklahoma city
- Oklahoma City, OK, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the speedometer and the odometer became inoperable. Additionally, the vehicle hesitated to respond while depressing the accelerator pedal. The contact stated after turning off and restarting the vehicle, the vehicle operated as needed; however, the failure later recurred while driving. The vehicle was taken to an unknown dealer, where it was diagnosed with engine and transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
- San Marcos, TX, USA
The truck is unexpectedly downshifting to first exactly as the safety recall states.at this This happened while my son was driving the truck the attached picture shows the errors on the dash at the time and also the speedometer read zero when the truck was in motion. Tooele ford claims the safety recall was completed, however nhtsa website states it is an unresolved recall. Tooele ford and ford customer service refused to remedy the situation.
- Erda, UT, USA
6-speed automatic transmission shift issues. Car shifted from 6 to 1st gear while driving down the highway at over 60mph. Recall 19S07 remediation was completed previously, the reprogramming. Now the issues back and the vehicle randomly shifts to 1st gear while in other gears like 4,5,6 going over 40 mph. The issue occurs randomly and creates a major hazard with the vehicle dramatically slowing down until the car gets back to a proper gear. Ford states that the molded lead frame needs replaced and will cost over $1,100. The prior recall didn't fix the issue just delayed a future driving hazard with a cost to the driver.
- Cynthiana, KY, USA
Our truck lost power and lights on dash came on with a wrench nothing else was working. Truck was not shifting properly and lost all power. We contacted Ford and they said the truck had a recall for transmission module but it was expired and they would not help us. We were never notified of the recall. In speaking with ford they did not want to help us and told us to contact the better business bureau. I found information on this recall online our truck is a 2013 Ford themselves said it should have been fixed but we had no idea of the problem. [XXX]. Is this not a safety issue that could cause an accident if the truck shifted in first gear while going down the highway at speed? I am blown away by Fords lack of care and assistance with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Frederick, MD, USA
The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the RPM was high, and the engine revved loudly. The vehicle lost motive power. The transmission warning light was illuminated. The contact turned off and restarted the vehicle, and the transmission warning light was no longer illuminated. The vehicle was taken to AutoZone, but no diagnostic trouble codes were retrieved. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V433000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 72,000.
- Agawam, MA, USA
The contact owns a 2013 Ford F-150. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V433000 (Power Train) however, the failure recurred while driving at 30 MPH. The contact stated that the transmission unintendedly downshifted to first gear, causing the vehicle to slam forward. The transmission warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the failure was related to Customer Satisfaction Program: 19N01 (Transmission Molded Leadframe Extended Coverage) associated with the VIN, but the warranty had expired. The failure mileage was approximately 115,000.
- Mexico, MO, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 5 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull off the road and restart the vehicle and the vehicle drove normally. The contact stated that the failure recurred. The contact took the vehicle to a local mechanic who performed a diagnostic test. The contact informed me that the vehicle might be under recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 127,000.
- Maryville, TN, USA
Transmission will downshift into 1st gear or get stuck in 3rd or 5th gear.
- Fairmount, IN, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. In addition, an abnormal, grinding noise would be emitted from the transmission. As the failure worsened, the contact took the vehicle to a dealer where a transmission flush was performed; however, the failure returned soon after the transmission flush was performed. The vehicle was then taken to another dealer and two other private mechanics where it was stated that there was a failure with the transmission. The manufacturer was also notified about the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 132,000.
- Fredericksburg, VA, USA
while driving at normal speeds, sometimes the transmission would abruptly downshift to 1st gear. Fortunately, for me, it didn't happen at highway speeds, but I've heard that others have done so. I took my vehicle to a repair shop right away, they suspected the problem, and verified it with the diagnostic codes. I had it repaired at my own expense. I checked with my Ford dealer, and they suspected the same problem, but weren't sure they could even get the part, and couldn't even look at it for 6 days. There NEEDS to be a recall!
- Geneseo, NY, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the vehicle would suddenly drop to first gear without warning. The failure occurred intermittently. The vehicle had been taken in for a recall with the NHTSA Campaign Number: 19V075000 (Power Train) for which the remedy had been completed, however, they were still experiencing a failure. The vehicle was taken to the dealer who diagnosed that the lead frame failed and needed to be replaced. The vehicle had not been repaired due to them missing the deadline for the warranty coverage portion relating to the recall mentioned above. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to file a safety complaint. The failure mileage was 116,000.
- Hammonton, NJ, USA
Driving at 65 mph in 6th gear on the highway the transmission downshifted to first. It was as if I had slammed on the brakes, the downshift was completely unexpected and nearly caused me to lose control of the vehicle. After regaining control over the vehicle and getting pulled off the highway into a safe turnout. The transmission had not overheated it was at its normal operating range. I allowed the pickup to sit for a few minutes. I checked the transmission fluid and it was at operating level and was not burnt nor did it have metal flakes in it. After allowing the pickup to sit for about 10 minutes I pulled back onto the highway and attempted to get back up to 65 mph, 1st gear didn-??t shift to 2nd until just below 7000 rpm. 2nd to 3rd gear was also nearly 7000 rpm until the shift. The dash read 4th but the truck quit powering the rear wheels, as if the transmission were in neutral. The truck then flashed the orange wrench on the dash and was stuck in 3rd until I pulled over and parked and shut the pickup off for a few minutes. The problem repeated itself after attempting to get on the highway after letting the pickup sit for a few minutes. Prior to this incident there had been a very random and slight shift delay between 3rd and 4th and the trans would downshift from 6th or 5th to 3rd sometimes and there would be a delay in power for a couple of seconds before shifting to 4th then 5th to 6th
- Columbia Falls, MT, USA
When you going down the road, it just downshifts
- Valdosta, GA, USA
on march 11 2024 while traveling on the highway my f150 lost all power and stoped on the road. the truck was towed to point pleasant ford dealership. I was informed the transmission was completely out of oil. ford said the lines from the transmission to the oil cooler had failed. this was caused by a defective connector to the oil cooler. I was later informed the lines are steel but the connector is aluminum I wonder if the dissimilar metals caused the corrosion. the truck only had 48,000 miles on it although it is 11 years old. the truck stopping in middle of traffic is an extreme hazard.
- Lakewood, NJ, USA
low oil pressure flashing while driving with engine failure - no other issues just happened. Verified by mechanic March 2020
- Street, MD, USA
The contact owns a 2013 Ford F-150. The contact stated that while her husband was driving at an undisclosed speed, the vehicle failed to shift out of 1st gear. The contact stated that the vehicle was stuck in 3rd gear. The wrench warning light and air bag warning light was illuminated. The contact stated that the entire dashboard screen was black. The contact stated her husband restarted the vehicle for the vehicle to return to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the lead frame needed to be replaced. The vehicle was not repaired yet. The failure was related to NHTSA Campaign Number: 19V433000 (Power Train). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 152,000.
- Mineral, VA, USA
- Fulshear, TX, USA