10.0

really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
5 / 0
Average Mileage:
17,476 miles

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« Read the previous 20 complaints

problem #79

Jun 012019

F-150

  • 12,000 miles
If truck is not driven in a few weeks the gas feed sticks in reverse, I have not had it stick in forward. Only in reverse, my wife had a accident with this truck. I've had it stick on me but I'm looking for it. Ford and the insurance companies say that there is nothing wrong. It has occurred several times with me and I don't let my wife drive the truck.

- Jenkins, KY, USA

problem #78

Apr 192018

F-150

  • 24,000 miles
Purchased from mullinax Ford palm beach on 4/13/2018. The vehicle is a 2016 Ford F150. I have owned this vehicle slightly over a year and have experienced countless issues, mostly water leaks into the trucks cab that is wetting the carpeting causing humidity and mold issues, mullinax Ford takes the vehicle in for repair, supposedly repairs the vehicle and returns it to me, the issues are still present after multiple visits to the dealers service dept. I reached out to Ford Motor Co customer relations in regards to a buy back, Ford denied the claim, the repairs have been sub par and per my own research from other service advisors at other dealers are not the correct fix. I reached out to the sales department for assistance, their assistance was minimal, offering below market value and no assistance in pricing for a replacement vehicle, the carpeting is wet causing moisture moldy smells, and mullinax has yet to contact me with an available appointment to fix these issues and Ford customer relations has not returned my email but is supposedly supposed to contact me with on Friday to touch base. I have records of all supposed repairs, as well as pictures and video documenting all these issues. Repairs: Integrated wheel end repair attempts: 1 sunroof leak repair attempts: 3 (issue still present) broken sunroof guides (broken by tech) repair attempts: 1 high mount brake light leak: Repair attempt: 1 carpet shielding rework repair attempt: 1 vapor management valve repair attempt: 1 intermitten hard shift into reverse repair attempt: 1 (issue still present) rear sliding window leak repair attempt: 0 (issue still present) metallic rattle / chirp noise in engine bay repair attempt: 1 (issue still present) door vapor shield leak repair attempts: 2 (issue still present)

- Jupiter, FL, USA

problem #77

May 012019

F-150

  • 4,500 miles
Horn assembly is not working while in motion or parked. The after the month bumper to bumper warranty was up the horn stop working, including sound when using the key to lock/unlock truck, and the panic alarm does not sound. Was inform from dealership we will have to pay to have this corrected $433.83. Goes back to Ford dealer ship on July 15 2019

- Haubstadt, IN, USA

problem #76

Jan 172018

F-150

  • miles
I have contacted gus johnson Ford numerous times to have my recalls fixed they always tell me they are ordering the parts. This started over a year ago in the winter with my door unabkle to close. I need my recall fixed asap

- Greenacres, WA, USA

problem #75

Jun 052019

F-150

  • 66,000 miles
Light came on brake fluid low then immediately no brakes going down the road. Bad master cyclinder.

- Bremen, AL, USA

problem #74

May 102019

F-150

  • 40,000 miles
While driving I recieved a brake fluid level low warning light. Proceded cautiously to work approximately a mile away without any issue. Looked at the reservoir and found it to be nearly empty. After the truck sat I went to leave work hoping to make it to a parts store to get brake fluid. Got in to start it and the pedal went completely to the floor with no resistance. Hitched a ride to get fluid and topped it off. I got back in and headed down the road making it no more than a mile before I completely lost my brakes. After service this was apparently caused by a faulty seal in the master cylinder pumping all the brake fluid into the booster. A problem Ford has had with previous model years and recalled. This type of failure leaves no evidence of a leak. This was a sudden and complete loss of the ability to stop my vehicle except for the parking break. Dangerous to say the least.

- Palo Cedro, CA, USA

problem #73

May 132019

F-150

  • 52,000 miles
The sync 3 systems functions poorly or not at all. Often times it stalls, freezes or becomes unresponsive which can cause the following to happen. The screen goes black and I am unable to adjust the climate or use the radio. All functions are disabled. The screen get stuck with the backup camera on and all of the controls are disabled, including the climate control. The screen is unresponsive to the touch and the climate control, radio and all other functions do not work. The navigation gets stuck on the screen and the location is inaccurate and you cannot make other changes, including to the climate control. It does not matter if the vehicle is in motion or stationary as the sync 3 system does not function either way. This happens about every time I drive the vehicle but I had to enter a single date in the system. I asked the dealer about this but their response was "did you get the extended warranty?".

- Morrison, CO, USA

problem #72

Apr 242019

F-150

  • miles
Third brake light started leaking water into cab which ran down under carpet on driver side causing mold and mildew inside cab which is a very bad health risk for people I cant even drive it because of the mold smell have to replace the complete carpet

- Greensburg, PA, USA

problem #71

Apr 222019

F-150

  • 67,000 miles
Rear defogger on sliding rear window has become completely disconnected. Poor design. When automatically opening sliding rear window, the defogger mechanism gets caught on rear seat eventually, this lead to the rear defogger disconnecting and breaking off from his housing.

- Wrentham, MA, USA

problem #70

Apr 112019

F-150

  • 24,000 miles
The doors (especially front driver side) often do not latch shut when the temperature is below freezing. The latch mechanism appears to be freezing. If one doesn't realize the door is not fully latched, it may swing open while on the road. I had to hold the door with one hand in order to prevent the door from swinging open. I will be bringing the truck to the dealer for the 18N03 recall despite the fact that many other F150 owners state that this does not fix the problem in many cases.

- Charlton, MA, USA

problem #69

Dec 252018

F-150

  • 23,000 miles
My husband was driving home from work when he heard a pop that sounded like a balloon bursting and he smelled something burning. He did have the rear sliding window open partially. When he got home, he looked the vehicle over to find his back window had shattered. Our insurance covered it 100% but this appears to not be an isolated incident. I went online and learned that has happened to other Ford F150S and Explorer and Ford will not accept responsibility. I am going to put a complaint in with them as well.

- North Reading, MA, USA

problem #68

May 152018

F-150

  • 50,000 miles
Vehicle idles rough and stalls after driving for about 30 minutes or so. Rpms drop to below 500, vehicle shakes and sputters, and sometimes dies. I have had the vehicle die multiple times before turning at a stop light/sign.

- Dayton, TX, USA

problem #67

Jan 012019

F-150

  • miles
I was told by the sales person, (xxxxx), that the truck is under a bumper to bumper warranty, and a Ford company warranty that includes even the light bulb. After just few days of driving, I noticed some vibration of the truck, bad oil burning in the cabine, griding of the wheels when I have to take sharp corners and many more issues. Called the covington Ford dealer about the problems/issues I have with the truck. I was told to take it to a Ford dealer to have it inspected. Did that. Called covington Ford and they told me to take it over to theyr dealer and they will checked and fix it. Left the truck for over a week with them I called to see what's going on with my truck. I was told they fixed everything.now the vibration is getting worse. Called again covington Ford with same problems. I told them I'll go on a hunger strike in front of their dealer and Ford company main office. And I will if the problem is not solved. The owner of covington Ford contacted me by phone, and left me a mesage that thy will take care of the truck or get me another truck. Drove again to their dealer on a Saturday morning. The sales person, (xxxxx), took a test drive and he said that yes, there are to many problems with the truck, so, I'm gonna get another one. After over 3 hours of back and forth with the owner and general manager, they offer me a older model,2015, and lower XL model. Now I have F150 2016xlt. Did not accepted, so they told me to hit the road. As I said, I'm gonna go on a day hunger strike, call all the media outlets. Even I'll put it on face book. Covington Ford should be responsable and inspect the cars before they offer it for sale. I hope that you will help me to solve this problem before I'll go on a hunger strike. All I want from covington Ford to stand behind their sales, honor the warranties. Thank you. A very disappointed customer. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Lawrenceville, GA, USA

problem #66

Feb 082019

F-150

  • 43,500 miles
My driver door won't latch. Sometimes it won't open. Other times it won't latch.

- Louisville, KY, USA

problem #65

Jan 312019

F-150

  • 32,000 miles
Some of the door locks keep freezing in cold wet weather. Once I get the doors open they cannot lock properly. The door will fly open while underway due to the frozen locks. This has happened several times over the past three years.

- Brighton, MA, USA

problem #64

Jan 212019

F-150

  • 20,000 miles
While driving the interior instrument lights suddenly come on park brake, 4X4, air bag, traction, ABS, advance trac, and steering assist. During this process the brakes engage & then you can hear the scrubbing sound of the brakes.this has happened multiple times. I've returned it to the dealer for service 3 times, after a month of diagnostic testing & road testing the steering system failed on the serviceman while driving it. They informed me that they want to return the vehicle to me without making any repairs because it has not re initiated this process in the last 3 days. This is a safety hazard for me and any other vehicle on the road. Ford has informed me that if the steering goes out while driving call roadside to bring it back. Total disregard for my safety and or anyone else. This event occurs while driving, it also shows these readings upon starting the vehicle. This has happened under 30,000 miles and over that threshold. It has happened on multiple occasions.

- Solon, OH, USA

problem #63

Jan 212019

F-150

  • 0 miles
I have a 2016 F150 lariat super cab you had a recall on the F150 doors and I had the recall done it only covers the door latches but the recall doesn't cover the rear door locking pins. When its cold outside I open the rear half door and close it and the bottom bolt doesn't come down and lock the rear bottom half of the door only the top half is secured. I have to have the heat cranked on high to warm the inside of the cab so the bottom locking bolt will come down and properly secure the door on the bottom. If the top locking bolt fails the only thing keeping the door closed is the seat belt im wearing since it is mounted in the rear half door and is latched across me why is this locking bolt not covered by the recall are you waiting for someone to fall out of the car and get hurt before you recall this also. My old F150 never had this problem it was a super cab also I called your corporate customer service and they told me its not covered all I want is my 2016 Ford F150 to be safe I love this truck I hope you can help

- Blakeslee, PA, USA

problem #62

Jan 252019

F-150

  • 35,939 miles
Drivers side door lock is frozen in the open position. Air temperature dipped to around 0 degrees overnight. There is a recall on this for other 2016 Ford F150's with the same problem. My VIN number is not included in this recall at the present time.

- North Webster, IN, USA

problem #61

Nov 092018

F-150

  • 16,300 miles
When temperatures are below freezing the doors will not open, or they won't latch shut. This has happened on 5 occasions since November 2018. Ford issued safety recall 17S33 and Ford customer satisfaction program 18N03 to try to repair the door latch defect. Those recalls, and repair programs have been performed on my vehicle, and after four attempts by the dealer to correct the latch issues, the defect still exists. The doors still have problems opening and latching shut when freezing outside temperatures. NHTSA campaign 17V652 identifies this safety defect as one that causes the doors to either not open, not close, or to fly open when driving. This represents a serious safety defect. I believe it is unacceptable and dangerous for anyone, especially kids or pets, to ride in a car where the doors can either unexpectedly fly open while driving down the highway, or to not be able to open in event of an emergency. Ford needs to come up with a reliable repair for this.

- Vancouver, WA, USA

problem #60

Dec 242018

F-150

  • 24,312 miles
This is in regards to an appointment I made with prestige Ford 17701 U.S. hwy 441, mt. Dora, Florida 32756 for safety recall 17V-652. I made an apt. To have it fixed Dec. 24, @ 12:30. I arrived a few minutes early signed paperwork and said I'd wait. About 15 minutes later I was told they will not fix it until it malfunctions. I asked the guy why was I given an apt" his response was it wasn't him. I told him I going to lake placid in Feb. And was concerned about the doors freezing. He said if they do then I can get it fixed. So I said I'm suppose to be stranded in the North country and not be able to get in my truck. Are you people for real" I want to file a formal complaint with your Agency. I've attached photos below of the work ticket and, get this, a email the dealership sent me saying sorry you missed your appointment. No sorry you didn't fix the problem!

- Umatilla, FL, USA

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