APIM failure

- Billings, MO, USA

Used remote starter; about 2 minutes later my family entered the vehicle with my 2 small kids secured in their child seats in back seat. We left our home, made about 1-mile down the road when back window suddenly popped and shattered. Nothing struck or hit the window to break it. Tiny glass fragments blew onto my children and scared them. The plastic cover on the defroster connection mechanism on the rear center electronic sliding glass window also popped off and the one of the electronic metal connections is clearly broken loose on the mechanism also. No warning messages on dash/display. I did not turn on defroster and rear defroster light was not on at the time, but maybe came on automatically with remote start used. I submitted claim promptly with insurance. Have appointment with Service King for estimate and repair to be made. According to online forums, this unfortunate safety incident with Ford truck and van rear windows has occurred hundreds or thousands of times to Ford owners over the past 10 years.

- Willow Park, TX, USA

I started my truck with my remote starter. After letting it run and warm up for a couple minutes, we opened the doors to find cab filled with smoke. I immediately shut off the truck. I than let it air out for a few seconds to see where the smoke was coming from. I seen from standing by driver door it was smoking from behind the rear passenger seat as I run around front of truck to passenger door I hear the rear back window shatter

- Knoxville, IL, USA

My safety was put at risk when the the truck would not start after stopping at a light. This happened three times. The last two times on July 18th and August 11th, after shutting off the truck would not restart and the speed limit on each road is 45-55 mph. Police had to come block the road because it was unsafe. The dealer took the vehicle in on Aug 2-6th and advised that it was fixed, only for it to happen again on the 11th. No warning messages were present.

- Salisbury, MD, USA

I was driving my vehicle stopped at a red light the light turned green I started to go through the intersection and when I got halfway through the intersection a loud clunk stopped my vehicle in the middle of the intersection I almost got rear ended and then I shut my vehicle off I started it back up and it kept lunging forward the transmission was having issues

- Chili, WI, USA

My son, Marine LCpl Ryan McCoy, was driving on I95 in Virginia back to Camp Lejeun when he heard a -??pop-?? sound. Assuming something was wrong, he pulled over to the breakdown lane. The vehicle began to smoke and the temperature gauge shot up to the hottest it could register. At that time, he turned off the vehicle and exited. He noticed the front of the vehicles so in flames and began to run away from the vehicle and saw the vehicle violently explode. He called 911. Stare Trooper Joseph Worley arrived and he called a tow truck. When the fire went out, the trooper left without checking to see if Ryan was okay or had a ride anywhere. The tow truck dropped Ryan at the nearest rest stop and the tow truck took the vehicle to Interstate Garage.

- Setauket , NY, USA

After 40 mile on the highway drive, I've got off the offramp and came to a red light. While I was stopped my truck started to idle rough for about 10 seconds and finally stalled. No check engine or warning lights appeared other than a notification on the dash screen stating to press brake to start. I then pressed the brake and pushed start and it turned on right away. I then drove in the city for another 20 miles with no problem and then evidently it happened again when I got to a stop. Restarted right away with no secondary issues. I took it to my local dealership. They kept it over night to run tests but there was no success on recreating the problem. Therefore, no repair was made. I do find this situation unsafe due to possible fault occurring at highway speeds or on a hill while driving.

- San Pedro, CA, USA

The apim module is going out of the truck it is a 2017 Ford navigation is not working radio is sluggish. No gps signal!

- Hale, MO, USA

The latch on the doors of the truck does not lock when the temperature gets very cold outside possibly causing any adult or child to fall out of the vehicle while moving or parked, this is a concerned and safety issue for any ages. Also car makes rattle noise and at times shut off and recently having oil leak.is a 2017 it shouldn't have any problems.

- Newark, OH, USA

Driver and passenger locks will freeze and they will not close or lock. Very dangerous.

- Asheboro, NC, USA

Cabin heating/windshield defrosting system not working, only blows some warm air through passenger side dash vents, only cold air to floor, drivers side dash vents and windshield defrost. Unable to clear fog/frost from windshield {safety issue}, per Ford tsb 20-2236 Ford dealership not familiar with the tsb.

- Bismarck, ND, USA

Computer systems voice control and manual system controls tied to the computer system in sync3 has a 30-60 sec. Response delay requiring eyes to be taken off the road to answer calls, mute sound, use navigation, among other safety features. This has made the entire system unusable and apparently is a common and known issue with this system. The issue occurs all of the time regardless of being stationary or moving, day and night, in city or on highway, and has many times been a hazard while driving. This has occurred starting in June of 2019 and continues to get worse.

- Lubbock, TX, USA

At 62,000 mileage, the ac compressor had to be replaced and belt that I was warned would seize. I am a first responder driving into our nearby mountain range. We dropped off the truck at the santa cruz, ca Ford dealership on Sep 28, 2020 and the job was completed on fri Oct 2, 2020. They said it was fixed. 10 minutes later there was no ac as we drove home. This was during the ca wildfire season and daily aqi checks for health hazards. I brought it back in on mon, Oct 5, 2020, they said their machine was broken and they had to send it out. We had to drive with our children in hazardous wildfire air quality all of October with the windows down. The defrost did not work either properly, blows into face instead, so the weather turned andresulted in me getting dispatches, driving in the dark through the mountains with no defrost windshield function. Hazard. Their machine was fixed Dec 18, 2020 so I brought it in again. It did not work, and the ac and defrost still broken as mechanics determined a connecting part they broke off in attaching the machine to my truck and now had to order that part from detroit. I brought it in Jan 7, 2021 and it was supposedly all fixed. 3 days later no ac or defrost. I work with a sheriff dept who has had this occur to their fleet of F150's this last year, and been given the runaround with supposed fix. They auctioned off their trucks because it was never properly resolved. This seems like a possible Ford part recall, and is a hazard for drivers.

- Soquel, CA, USA

Adding photos to the first complaint

- Meredith, NH, USA

This past week, we had a couple days of 30 deg weather in the Chicago area in the morning and I started experiencing issues with my drivers door. It would not re-latch when I closed the door. Every time I closed the door I heard the infamous "thud" and it bounced back open. This happened over and over. I had to drive 12 miles, while holding my door closed so I can get to work. Eventually it starts working fine as the weather warms up. I understand there is a already a recall and a settlement on this matter for the exact year of my F 150, however my F-150 VIN's is not apart of that. I've contacted Ford and all I got was there's nothing that they are able to do since my VIN is not apart of the recall. So in order to drive my vehicle safely, I need to pay out of pocket. This just proves there's still issues with the door latch system and it is a safety concern.

- Northlake, IL, USA

When the truck sits all night and it rains or snows the drivers door latch gets froze up and won't latch when you close the door.

- Steubenville, OH, USA

11/8/2020, 9:00 a.M. the rear glass imploded and shattered when the driver door was closed upon driver getting in. The engine was not started, when the rear glass shattered. The 2017 Ford F150 was sitting in our driveway. We live in the country with a fence around the house area. The vehicle was not disturbed, nor was it a cold morning, about 75 degrees.

- Harper, TX, USA

Rear sliding glass window trace coming apart from rear window causing rear slide to fall inside the cap of the truck and Ford service writer told me he has seen this on 5 other trucks this month.

- Plant City, FL, USA

This is while stationary, car on or off. When the doors are locked and the passengers want to get out of the car, they are unable to open the door. Only way for them to open the door is for the passengers in the front seat to press the unlock button on the door. I feel this is a safety issue as it acts like a permanent child lock. When taking the car to the Ford service department and calling 1(800) to make a claim, they said that is how the car is engineered. Everyone from Ford dealership and the 1800 number all agreed that it could be a safety issue. Example 1: if the car is locked while driving and there is a crash, and the driver gets knocked out and there is someone in the back seat, the only way for them to get out of the car is to roll the window down and climb out. They cannot get out by opening the door handle, they have no unlock button, they're only hope is for the window to roll down or break the window. Example 2: this one actually happened to us. My dad was driving with my nephew and brother in law in the back seat. They get pulled off the road by a crazy driver. The crazy driver gets out of the vehicle and confront my old father and starts to threaten him. My brother in law who was in the back seat with my nephew was trying to get out of the car to help my dad but he could not because my dad did not press the unlock button on the driver door thus forcing my brother in law to roll the window down and crawl out. When he did this, he got his foot caught and ended up falling right on his shoulder causing bruising and scrapes. If he was able to get out of the back seat of the car, none of this would have happened. Also it is an annoyance. Passengers in the back seat have to wait for the driver or front see passenger to unlock the doors for them to get out.

- Torrance, CA, USA

After last sync 3 update restarted truck and touchscreen failed to work, or have the gps map shows up. Cannot program gps for directions apim failure only 41752 miles on truck.

- Greensburg, PA, USA