10.0
really awful- Crashes / Fires:
- 5 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 27,096 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2018 Ford F-150. The contact stated that upon startup, the vehicle started to shake violently. The contact then stated that while driving at an undisclosed speed, he heard a rattling sound, and the vehicle shook violently. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser timing failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 87,580.
- Nashville, TN, USA
Cam phaser rattle, imminent engine failure as I understand it, all 2G engines have this problem.
- Davis , OK, USA
The contact owns a 2018 Ford F-150. The contact stated that the vehicle was running rough while idling and the engine was making an abnormal rattling sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the cam phasers were replaced; however, the failure recurred several times. The contact stated that while the vehicle was idling at a traffic light, the failure recurred, and the vehicle stalled on two occasions. The contact was able to restart the vehicle. The vehicle was taken to a second dealer, AutoNation Ford Panama City (730 W 15th St, Panama City, FL 32401), where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Numbers: 21N03, 21B10, and 21N08. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 58,414.
- Freeport, FL, USA
How is there not a recall yet? I'm still making payments on my 2018 Ford F-150 which I purchased in 2020. The first problem I experienced happened when accelerating to pass a slower moving vehicle (into oncoming traffic). Instead, my truck slowed substantially (70 mph down to 40 mph) preventing me and all the other drivers behind me from passing. Fortunately, there wasn't a vehicle traveling in the opposite lane...although, I'm not sure a head on collision would've resulted in a recall! I was told that the EcoBoost was the reason...that term is deceiving to say the least. This may/ may not have led to the bigger problem, my transmission. It's obvious Ford's 10 speed automatic transmission is far less than good. However, there is a safety risk when the gears change on their own, while driving, with children! Aside from the bang or jolt from the gears switching while in motion, it's frightening when the gear changes from 7th to 2nd on the freeway and the rpms rev very high, or when the gear starts in 7th from a stop sign...it takes a while to accelerate nonetheless! Shame on you Ford for not issuing a recall sooner! Very fortunate that this hasn't resulted in a major collision with fatalities...or perhaps there has been and there weren't any survivors to report it! I am not happy and will continue to update my complaint as I work my tail off to make money for a new transmission. Goodbye...until my next break.
- Port Aransas , TX, USA
Oil consumption, engine consumes 8 quarts of oil in 1600 miles causes engine to stall without warning. No oil light and dangerous
- Murfreesboro, TN, USA
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cam phaser to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
- Rockwood, TN, USA
Wrench indicator warning light led to diagnosis that transmission replacement is needed. Verified (twice) by Ford Service Department and Reputable Ford Mechanic. Defective 10 speed automatic transmission: shift solenoids cause gears to shift up and down erratically, occasionally shifting with a jolt or bang.
- Port Aransas , TX, USA
The contact owns a 2018 Ford F-150. The contact stated that during cold starts, he heard a ticking and tapping sound coming from the vehicle. The contact stated that after idling for five seconds, the ticking and tapping sound subsided. No warning light was illuminated. The vehicle was taken to the dealer and the contact was informed by the technician of a known issue and provided information regarding TSB: 20-2315 (Replace the VCT and Update PCM). The vehicle was not diagnosed or repaired. The contact was advised to call the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 70,600.
- Roanoke Rapids, NC, USA
The contact owns a 2018 Ford F-150. The contact stated that during cold starts, there was a load knocking sound coming from the engine compartment. The contact stated that the knocking sound lasted approximately five seconds before dissipating. The vehicle was taken to the local dealer who determined that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 73,000.
- Houston, TX, USA
The contact owns a 2018 Ford F-150. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that cylinder #6 was misfiring. The vehicle was repaired; however, the failure recurred. The vehicle was towed to an unknown dealer, where the same assessment was made. Additionally, the dealer informed the contact that the vehicle was experiencing an abnormal oil consumption. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
- Ennice, NC, USA
engine caught fire while driving down sr-522
- Kirkland, WA, USA
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
- Auburn, AL, USA
The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was parked in the garage, during daily start-up there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 39,474.
- Louisville, KY, USA
-??Ford Case number: CAS-44375296-L5Y1S2 -??2018 Ford F150 XLT-Purchased brand new -??25,000Miles -??Only Services with Full Synthetic -??Only Fueled with 91 Octane -??Truck has been babied, no off roading, no hauling heavy loads, no towing etc. Short Commutes only. -??Reluctant to buy the 3.5LEcoboost-Dealer said it was a great Engine -??In 2021 Returned to Broadway Ford where purchased for Cam Phaser Recall oBelieved this was corrected and repaired as Dealer said it was good. oBelieve d that this was reported and handled, documented so any further Cam Phaser issues would be covered due to the Recall. o2023 Take in for Oil Change at Arapahoe Ford, mention the noise and they advise Broadway Ford only completed a Flash of the Module -??Programing-?? oI advised noise was still present, they advised the engine would need to be physically worked on, estimated repair 1 Week $3,000 and that I was just out of Warranty (Expired March 2023). Understand many customers have been advised Ford has not authorized a recall despite this sounding like it is regularly occurring. Clearly the flash/program of the module did nothing to correct the Cam Phaser issue recalled around the same time. Why is this not under a recall as it seems there is a consistent problem with the Cam Phasers and these vehicles. The Recall should be extended to cover.
- Centennial, CO, USA
The contact owns a 2018 Ford F-150. The contact stated that after starting the vehicle, she heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 21N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.
- Olalla, WA, USA
The contact owns a 2018 Ford F150. The contact stated while starting the vehicle, there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to the dealer and the contact was informed that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The approximate failure mileage was 25,000. The contact stated that the vehicle has all Ford parts yet is not a part of the recall. The vehicle has not been repaired.
- Daytona Beach, FL, USA
The contact owns a 2018 Ford F-150. The contact stated that after driving at an undisclosed speed and arriving at his destination, the vehicle had difficulty shifting into gear and seemed to shift independently. After restarting the vehicle, the vehicle seemed to return to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who determined a failure with the cam phasers. The contact was informed that the transmission needed to be replaced. The contact stated that the cam phasers were replaced two years prior. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to provide any assistance. The failure mileage was 112,000.
- Oak Creek, WI, USA
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound detected. The contact stated while driving at an undisclosed speed, the vehicle was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 58,000.
- Oklahoma City, OK, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" This is the CAM PHASER in the engine that is making noise and most likely will fail. How was your safety or the safety of others put at ris ? The engine can stall out at any given moment with the risk of stalling out in traffic. or even a train track. We use this truck for traveling and it only had 69,000 on it. Has the problem been reproduced or confirmed by a dealer or independent service center? On inspection from our mechanic when we had the oil changed on 7/21/2023 we pointed out our truck made noise when starting the truck.. Later he comfirmed that it was an issue with the cam phaser and maybe our ford was part of that recall. The truck has an apt at the dealership on 8-7-2023 to fix the issue and it will be confirmed my diagnostic software and then fixed for the tune of over $2000 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No just the Mechanic Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Having loud rattle and clunk when starting approximate on 7/1/2023 while on vacation with the truck. this is CAS44109058W6Z9G4
- Sheboygan Falls, WI, USA
- Piqua, OH, USA