10.0

really awful
Crashes / Fires:
30 / 3
Injuries / Deaths:
15 / 2
Average Mileage:
59,417 miles

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« Read the previous 20 complaints

problem #1188

Jun 112011

Focus 4-cyl

  • miles
I bought the car in 2012. It has not run properly since that year. We took it in for computer flashes and the recalls each time they asked and several times more because the lurching, shuddering, and delayed acceleration would always come back. I had to readjust how I drove the Ford Focus compared to any other car knowing that it sometimes stuck or delayed in acceleration. It also would sometimes jolt forward. It rolls back once at a stop sometimes while the car is running. I would have to adjust how far ahead I pulled from people in lines to make sure they had enough space between parking or in line so I didn't roll back and hit them. My car died in the middle of the road on way to get gas back in 2017. We took it in to get looked at and cost hundreds of dollars to fix a fuel tank that suctioned in on itself. We found out a year later there was a recall for that same issue. It was supposed to fix the fuel gauge reading issues too but even after being "fixed" it still never read right. I could never tell what the actual contents of my fuel levels were which is dangerous especially on long road trips. The struts started to leak and go bad well before they should have. This car is totally unsafe between the constant transmission/computer issues, the fuel tank system, door latch recalls (2 of them). We had to have the radiator replaced because one of the Ford Service Centers screwed something up when they did the clutch recall. It broke down while driving the day after the clutch replacement and was overheating. They admitted their fault and replaced it for free thankfully but why did they have to be in there in the first place? Ford needs to finally recall all of these vehicles and make it right. My family has been lifelong Ford vehicle owners and I'm about at the end of my rope with this car.

- Phoenix, AZ, USA

problem #1187

Aug 222021

Focus

  • miles
My car was always serviced by local Ford dealership. Yesterday my car would not go into reverse. I called the Ford garage here in WIlliamsport Pa and the told me that they could not work on it until 9/1 as the man who dealt with transmissions was backed up. The man in the service department told me to have the car towed to the Ford garage and if they get a cancelation they would work on it sooner. I called onstar and they arranged to toll my vehicle tomorrow. I bought my car new and never had any problems until now. I read all the complaints filed for this make and model and it seems I am not the only one with this drive train problem.

- Williamsport, PA, USA

problem #1186

Jul 182013

Focus

  • miles
Transmission is dangerous. Vehicle stutters through 1st gear continuously, as if the clutch is constantly slipping. This is most prevalent on hot days. The only way to get around this condition is to floor it from stop. This hesitation and unreliable application of power could cause accidents as the afflicted vehicle tries to turn onto a road where traffic does not stop. I have developed the habit of expecting my vehicle to basically die during the turn, and thus will not turn without a very large (sometimes unreasonable) margin of time to clear the turn. This hesitation may also increase the risk of being rear-ended by another vehicle who expects the afflicted vehicle to accelerate as normal. This transmission issue is part of a class-action settlement with Ford, arbitrated by CAP Motors under Ford PowerShift Transmission.

- Aurora, CO, USA

problem #1185

Aug 022021

Focus

  • miles
The transmission clutch had a recall. It was repaired. 14,000 miles, 2.5 years later the same problem arose. Ford denied anything being wrong with it. Took it into dealership for a different recall and the slipping occurred again which wasn-??t there when previously taken in. When bought car, salesman stated that was the normal way the car ran.

- Erie, PA, USA

problem #1184

Jul 042021

Focus

  • miles
Transmission Control Module failed. Check engine warning light came on, vehicle began to lose power, so I pulled over. When I attempted to put the car in reverse, it would not respond. Car had to be put in neutral, pushed onto the street before it would go into -??Drive-??. Car was sluggish and would only go a maximum speed of 20mph. Dealer has confirmed that the TCM is faulty. There were no prior warning lights or incidents to indicate that there was a problem - the check engine light came on and there was an immediate loss of power and no reverse. Ford Motor Company customer service has been contacted, but they refuse to do a warranty repair because the warranty was exceeded by 1 month by the time I was able to get a diagnosis by the dealership. The car is well below the covered 150,000 warranty on the TCM. There are 126,672 actual miles on the car as of 7/29/2021. There currently is a class action lawsuit because of these TCM issues with Ford Focus vehicles. The TCM replacement part is currently back ordered and has been for weeks, according to the parts manager at the dealership. Since that is the case, I am unable to get this vehicle repaired, or even get a good estimate when a part may become available, therefore, I don-??t yet have any repair receipts to provide at this time.

- Tipton , IA, USA

problem #1183

Jul 232021

Focus

  • miles
Car stumblinhg, shuttering and hesitates. Woodhouse Ford replaced or worked on my transmission in 2017 but apparently the parts were either faulty or they did not repair properly. I do not feel as if I should have to spend the money to have a faulty part replaced again after just four years and considering this has been an issue in 2012 Ford Focuse's and Ford is completely aware of the transmission problems I feel as if I a being ripped off. My car needs to be fixed for free along with the door latches that are currently on recall and the dealership refusing to replace them.

- Omaha, NE, USA

problem #1182

Jun 102020

Focus

  • miles
Upon accelerating the car vibrates and hesitates. I was almost hit entering an interstate due to this hesitation. It "feels" like it is slipping. I did return it to the place of purchase and they sent it to a Ford dealership. The used car lot indicated that Ford did a computer reset. It seemed better for a short bit, long enough for the computer to "relearn" driving habits and it began again, only worse this time.

- Franklin, IN, USA

problem #1181

Jul 112021

Focus

  • miles
First the dashboard panel went out, came back on several times, then it refused to start on the first and second tries, nothing just dead. Then the transmission was acting like it was slipping for no reason just when you stopped suddenly, then reverse went out with no warning. Check engine light came on. Now it won't crank and codes says it's a electrial problem. Low milage on this car. Why has it not been recalled ?

- Cordesville, SC, USA

problem #1180

Jul 082021

Focus

  • miles
While driving the transmission light turned on, the car lost power, and began to sputter. I pulled over stopped the car, turned off the car, restarted the car, drove the car, and while driving it started to sputter again. After I arrived at my destination, let it sit for 8 hours, the car drove without issue but the transmission light continued to display. It seems dangerous to drive since loss of power could result in an accident.

- Arecibo, PR, USA

problem #1179

May 012021

Focus

  • miles
Transmission continually is slipping. The dual clutch transmission is the problem. Ford settled a class action law suit regarding this type of vehicle. I was never notified.

- Raleigh, NC, USA

problem #1178

Jun 142021

Focus

  • miles
Several times, now, I have started the car and the none of the readouts were working (odometer, fuel level, etc.); the cruise control would not engage. After driving a few minutes they all came on. Today (6-14-2021) I backed out of the driveway and put it in drive. The transmission wouldn't engage. I shut it off and let it sit a couple of minutes and started it and it engage, this time, still no dash readouts. Two miles down the road the readouts came on. I went into town to do my business and when I went to come home, it did the same thing.

- Skamokawa, WA, USA

problem #1177

Jun 042021

Focus 4-cyl

  • miles
My Ford Focus Hatchback doesn't have much power. Driving down the interstate it lost power and then the transmission failed warning came on. I had to drive along the side of the interstate to limp the car home. This car sputters and jerks when driving. After I bought it I took it back to the dealer and he told me that its normal for this car to act in in that way. Now I know that is not the case that was the transmission starting to go out and they should not have told me it was ok. I see two other complaints like mine. I don't see a recall but I would sure like one to help pay for the repairs. I will have to have the car towed to the service center when they have an opening My phone number is: [XXX] Email is: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Stevens Point, WI, USA

problem #1176

May 072021

Focus

  • miles
The dual clutch transmission is slipping. I contacted Ford and they indicated that this issue is not covered under the warranty even though a class action lawsuit has been settled regarding this type of vehicle.

- Raleigh, NC, USA

problem #1175

May 052021

Focus

  • 143,000 miles
I had just purchased Ford Focus used. The dealership told me, that my cause recall does not stand. Because it exceeded over 100,000 miles. They said it out of warranty. They told me to pay $3,400 estimation to fix the car. I told them recall don't expire. Also that Ford manufactures tell me up to 2012-2017 have recalls on transmissions issues. I'm just upset they don't hold up to there standards with Ford and I love Ford motors. They car stalls and won't go into gear. It has difficulty responding to gears. I bought it used ABS notice the problems. So I hauled it in to the Ford dealership.

- Winslow, AZ, USA

problem #1174

May 052021

Focus

  • 120,000 miles
I have had this situation happen in several different scenarios. Essentially, the transmission does not know if the vehicle is in park / reverse / neutral / drive and therefore I cannot shift positions or move the vehicle. Sometimes when I turn vehicle over, I am parked but vehicle does not know I am parked (there is P / R / N / D on dashboard and usually a grey box indicates what position I am in. When it doesn't know where I am, there is no grey box at all). Sometimes this happens after driving, then I park and sit idle for a bit, then try to leave but vehicle doesn't know what position I am in. In the most dangerous scenarios, I will be driving!!!!! then the vehicle doesn't know I am in D and when I try to accelerate, I just rev on the engine as if I am in neutral. I have had this happen on the highway as well as when going slow. It is extremely dangerous. This vehicle is known for having transmission issues (it was not well known when I originally purchased the vehicle). Car is currently in shop so I do not have any info / feedback from Ford.

- Raleigh, NC, USA

problem #1173

Aug 142020

Focus

  • 89,000 miles
I'm still making payments on my 2012 Ford Focus SE. 3 days after buying it the check engine light came on said catalyst coverter is plugged up. Now the transmission is missing up. It has never one time passed the emissions control test since owning it. There isn't a day that goes by that this car hasn't throw me a different code from the check engine light. I got screwed. The car isn't safe to drive idk how many time my daughter and I have almost got hit because of the car not moving when giving the gas too it. I took it to the Ford dealership to get all my recalls done and they only did 1 recall and that was the tcm. They said that would fix the transmission problem im having. What lies

- Middlebourne, WV, USA

problem #1172

Apr 112021

Focus

  • 66,000 miles
The contact called on behalf of his son who owns a 2012 Ford Focus. The contact stated his son was driving to the airport when the vehicle stalled and failed to restart. The vehicle was towed to his residence. The following day the vehicle was towed to charles gabus Ford (4545 merle hay rd, des moines, ia 50310) to be diagnosed. The contact was informed that the tcm needed to be replaced. The vehicle was repaired however, several months later the failure recurred with the transmission warning light illuminated. The contact stated that a message on the instrument display suggested that the vehicle be shifted to park. The vehicle was shifted into park, restarted, and driven to a nearby parking lot. The vehicle was then towed to the residence. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000.

- Cary, IL, USA

problem #1171

Mar 292021

Focus

  • 66,500 miles
For years my car has randomly shut down while driving and has been needed to be towed twice. It and has had 10 recalls performed, including the transmission. My car shut down again on Monday night coasting along a flat road at 45 mph so I decided to call Ford today and ask what new recalls have come out and they stated my car has a field service issue for the transmission that is common but they have not recalled it. Why? they also mentioned that they have to look into whether or not I would have to pay to fix this commonly reported problem.

- Highlands Ranch, CO, USA

problem #1170

Jul 012019

Focus

  • 128,000 miles
I few day after getting this car I felt a hesatats going in to 2 gear shortly later I took it had it diagnosed but they said it would be about $70 unless it was a recall on it so they did the said the tcm was out and it has a recall on it but also I need a clutch and that was $4000. So they fixed it and it's it all good now about 2 no. Later I was stopped at a red light with a SUV in front of me I had my foot on the brake and it started fellow writing in that shop for you made me hit the SUV in front.of me, it started doing the other stuff again I felled my gas up and tried to start it but it would start I seat the a lil the tried it again if stared just when I started driving it was jerking really bad I stop at the closest place I can get a diagnostic brand on it the said it was something in the gas tank so I took it back to the Ford place cause the was a recall on something to do with the gas tank they fixed it ones again but shortly after that more started going wrong the hazard light wouldn't warm, put it reverse it would do anything but set there and raise my RPM's, but then it started working again so we kept on driving it, it would just do all these things off and on other than the hazard light never worked again, driving down the road want about 5miles it was running hot so I pulled over and killed it and called my dad he checked all the fluids the where fine but I tried to start it it wouldn't start seat the a lil the it started so I took it to the shop I always used on some of my cars the said it was my fan it was $400. Going down the hwy 70mp it stoped accelerating the rpms went down to little past one like I was sitting idling pulled over on the side of the highway without causing an accident I had to turn the car off then I restarted and then shifting down the road again but still haven't all kinds of problems this car is probably a death trap

- Texarkana, AR, USA

problem #1169

Mar 202021

Focus

  • 110,000 miles
The 6 speed power assist transmission hesitates. Shifts roughly, and shutters when shifting. The hesitation is sometimes from a dead stop and that's a hazard when entering traffic. Mostly highway driving. This has been ongoing. It was repaired by the dealer once but is happening again.

- South Amboy, NJ, USA

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