Coolant leaking from bottle reservoir; onto engine causing smoke

- Philadelphia, PA, USA

The contact owns a 2014 Ford Focus. While driving 35 mph, the "high engine temperature stop safely" engine warning indicator illuminated. The contact pulled the vehicle over to the shoulder, turned off the engine, and called the dealer. The contact restarted the vehicle. While driving 40 mph, the contact noticed smoke under the hood and the engine stalled. The vehicle was towed to the contact's residence. The following day, the vehicle was towed to the dealer where it was diagnosed that the blown head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: Cas12243967. The failure mileage was 56,000. Updated 07/19/17..updated 07/21/17

- Chicago, IL, USA

The contact owns a 2014 Ford Focus. While driving 55 mph, the vehicle stalled and lost power without warning. The contact was able to restart the vehicle, but the check engine indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to a dealer again where it was diagnosed that the fuel pump control module failed. The failure caused a lean condition in the engine and caused the oxygen sensor to fail. In addition, the fuel pump control module needed to be replaced. The vehicle was repaired, but the failure recurred while at the dealer. However, during this incident, the vehicle idled at very high rpms and an overheating warning indicator illuminated, which warned the contact to pull over. The vehicle was taken to a dealer once again and the mechanic stated that there was a chafed wire. The vehicle was not repaired. The manufacturer was made aware of the issue and stated that they would take the contact's information and file a complaint with NHTSA. The approximate failure mileage was 69,000.

- Marietta, PA, USA

Five times this car has completely stop at 60mph driving on major highway 494 minneapolis, mn. Stalled 5 times. This car has almost killed me 5 times. Its been serviced 5 times with no resolution. I want my money back or a new car that wont kill me. Every time its serviced the dealership charges me a fee.

- Hopkins, MN, USA

One of the many incidents: While at a city street stop sign, I pressed the gas, the engine light came on, the vehicle did not move (the engine revved without moving) I let off the gas and reapplied pressure to the gas pedal. The vehicle slowly moved, the vehicle gave a hard jerk then the vehicle moved at a reasonable speed with the gas pedal pressed while driving on the city street. The vehicle has stuttered and shook while driving since I owned this brand new vehicle. I mentioned the stuttering, jerking and shaking to 3 Ford dealership service departments in the past. I was told "that's the way this type of vehicle drives", "that's how the tcm operates" and "the vehicle shifts like a manual car but operates as an automatic". my question each time was "so it's normal that my car shakes and stutters while I'm driving? this car jerks too much." I was told each time "yes." The incidents of stuttering and shaking have been visible from the vehicle's purchase. The hard jerks are occurring more frequently.

- Morgan Hill, CA, USA

While accelerating, vehicle frequently stalls and/or hesitates to continue acceleration creating a jerking affect until it can actually catch again or provide fuel to accelerate. This typically occurs when pressing on the pedal both when stopped/start or if in motion and accelerate to go onto the highway. This happens frequently while driving on a daily basis.

- Ontario, CA, USA

Engine vibrates on block and is very noticable while sitting idol at stop light in either drive or nuetral. I had to dealership twice and last time they replaced stablizers that the engine sits on and it did help a little but still has same problem. The service manager said that it is the best they can do. The problem became noticable about 10,000 miles into operation.

- Drums, PA, USA

The transmission/engine hesitates/stalls while driving. Rough accelaration.the first time this happened I was driving on the freeway 65mph and notice the vehicle was driving weird when trying to accelerate, when I slowed down the car would shake when trying to gain speed again. I immediately got off of the freeway pulled into a parking lot to look the car over. Turned off the car to call someone, tried turning the car back on within 5 minutes and the car had completely locked down, had to call a tow truck to tow to dealer car had 21,000 miles on it. Dealer stated the issue would be fixed some type of update needed done to the transmission. The update did not fix the problem but the dealer states everything is working properly. The car still hesitates on acceleration. I bought the car for my teen driver but I am afraid to let him drive it because I don't know how safe the car is. There is a serious issue with how this car operates on acceleration.

- Peoria, AZ, USA

Since I purchased the vehicle (new), I have had problems with the engine. I have taken it to be repaired to an authorized Ford deal during the 3 years I have owned it - once, they replaced/rebuilt the clutch, twice for updates to the computer, and a separate time for the tires and wheel well (the dealership said some of the problems were caused by unevenness in tires, the wheel well also needed repair after my tires were rotated). The car consistently struggles to accelerate after coming to stop, such as at a yield, merge, stop sign, stop lights, or from slowing down. It shakes, jerks, stutters, makes a creaking metal sound, and most concerning, stalls. I have been told by the dealership the vehicle needs to learn my driving style, however, three years is an unacceptable amount of time. I take the car to the dealership for all maintenance. I have my oil changed and tires rotated regularly, in addition to the inspection done by the dealership at that time. When I press on the gas from a slowed or stopped position, the car should accelerate, but it stalls. It consistently stalls every time I drive it. This is not safe, especially since this is a brand new car. I have continued taking it for repairs to a Ford authorized dealership only, leaving the vehicle for days at a time, and the problem has not been resolved. Additionally, the mileage I get with the car is lower than expected and a Ford employee asserted to me it is due to the engine issues.

- Mays Landing, NJ, USA

The contact owns a 2014 Ford Focus. While driving various speeds, the vehicle shuttered when the brake pedal was released. There were no warning indicators illuminated. The vehicle was taken to a dealer where it was diagnosed that the clutch and seal needed replacement. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 73,500.

- Iowa Falls, IA, USA

The contact owns a 2014 Ford Focus. After attempting to drive, the vehicle reached first and second gear, stalled, but continued to roll. The dealer was notified of the failure and stated that the vehicle was operating as designed. The contact mentioned that the failure was progressing and felt unsafe driving the vehicle. The failure mileage was 40.

- Corinth, MS, USA

The contact owns a 2014 Ford Focus. While driving 65 mph, the vehicle stalled without warning. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the issue. The failure mileage was 58,858.

- Niagra Falls, NY, USA

The vehicle shudders when the automatic transmission shifts between first and second gear. The problem occurs when accelerating from a standing stop.

- Key Biscayne, FL, USA

The contact owns a 2014 Ford Focus. While driving at low speeds. The vehicle hesitated while at a stop sign. There were no warning indicators illuminated. The dealer replaced the clutch module, but the failure recurred. The manufacturer was not notified. The failure mileage was 40,000.

- Blairsville, PA, USA

The contact owns a 2014 Ford Focus. While driving various speeds, the vehicle stalled without warning. The contact took the vehicle to the dealer, but it was not diagnosed or repaired. Shortly after, the check engine and tire pressure warning indicators illuminated. The failure occurred at least four times per week since the vehicle was purchased. The dealer was notified several times. The failure mileage was 100.

- Sterling Heights, MI, USA

The contact owns a 2014 Ford Focus. Whenever the vehicle accelerated from a stop, it vibrated without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 68,000.

- Deli, LA, USA

The contact owns a 2014 Ford Focus. While driving 5 mph, the vehicle jerked violently without warning. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Tuskegee, AL, USA

Repeated issues with transmission, shuttering when driving. Also have had the care hesitate when accelerating from a stopped location almost causing an accident two different times. Took car into dealer to get fixed and they stated they were unable to find issue. Contacted Ford Motor Company corporate office requesting a buyback due to the unsafe conditions, they did an "good faith review" and informed me that they would not buy back my car. The would not explain the reasoning or issue and paperwork showing the review, "Ford does not have to release the findings since it was a good faith review".

- Moses Lake, WA, USA

Power loss to drive train and vehicle displays "stop safely now" message. This had happened repeatedly while vehicle was in motion on public roads.

- Alameda, CA, USA

Going less than 10 mph the car was making a wide turn on my street in front of my house when Focus accelerated and went through a wire fence, taking down a metal stake, over limestone boulders before hitting a tree, stumps, and bushes on my property. Air bags did not employ. Windshield totally shattered with holes from tree branches. Body of car severely damaged if not totaled. Insurance adjuster will determine on Wednesday 9/28/2016

- Dripping Springs, TX, USA