10.0

really awful
Crashes / Fires:
18 / 8
Injuries / Deaths:
11 / 1
Average Mileage:
42,241 miles

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« Read the previous 20 complaints

problem #289

Jan 012020

Focus 4-cyl

  • 52,877 miles
I've not had a fuel gauge since my 4th warranty repair (turbo replacement turned catastrophic and incurred warranted engine replacement as they blew it in shop and had it for almost three months) and I am not happy at all. And I am now gonna have to go back and get it fixed as this is dangerous for me. I keep a gallon of fuel I'N my car, so I'm basically huffing fumes all the dang time im in my car.. I must keep a gallon of fuel in the car due to the sudden stalls and the subsequent crank, wont start issues. Up until after my car was "repaired".. I didn't have issue until id done run out of fuel and or run out of outa fuel and stalled in most precarious places whilst in motion and driving down the road. I'd run out of fuel and my car would sputter and die. I've walked up to 12 miles to get to a gas station luckily. I am not cool with this [xxx] cause I bought it with lil to no mileage and new off the lot.... [xxx] has a ring to it if anyone could help... to an erratic at best case I've been stranded with no phone, no food nor water at least three times. And they think I'm gonna bring it in for service and allow them to screw me over again? don't think I have a lot of trust for Ford no mo.... I hope they stop playing around with people's lives as seemingly expendables and wasting our valuable time and money. I've lost a job from it and that's no joke. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lincoln City, OR, USA

problem #288

Nov 292019

Focus

  • 73,000 miles
The contact owns a 2014 Ford Focus. The contact stated that while driving at undisclosed speeds, the vehicle shuddered and stalled with the check engine warning light illuminated. The vehicle was towed to capital Ford of hillsborough dealer located at 350 churton St, hillsborough, nc 27278, where it was diagnosed that the purge valve in the fuel tank needed to be replaced. The repair was still pending. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 73,000. The VIN was not available.

- Roxboro, NC, USA

problem #287

Mar 092020

Focus

  • 48,600 miles
On Monday March 9th around 5pm my car had stalled while taking a left hand turn. It took about an hour to re-start with key fob. On March 9th at 11:30 pm turned off vehicle to go into a store and would not start for over 2 hours. I found out there was a recall to this vehicle today on 3/12/2020 I had purchased this vehicle on 01/06/2020 with out any knowledge of a recall. I want out of the vehicle as it is unsafe.

- Jamestown, NY, USA

problem #286

Aug 172016

Focus

  • 16,000 miles
We purchased the vehicle in 2016. We immediately noticed the problem with the transmission during acceleration. When you accelerate the car stutters and lags and feels like a stall on every acceleration. We took it in and was told that is was the economic part of the vehicle and it was suppose to do that. It has never been better nor did they ever fix it upon servicing. Now we learned it's an issue with all Ford Focus for these years.

- Southlake, TX, USA

problem #285

May 172015

Focus

  • 100 miles
Car shudders when starting from a step position to an accelerated speed. Example: Sitting at a stop light and when the light turns to green and gas pedal applied the car shudders or does not move. When it doesn't move forward when applying the gas pedal it feels as though the wheels are just spinning. At other times the car will automatically jerk forward when not intended. At other times the car doesn't move forward when you apply gas the pedal. I have had the transmission replaced 4 times. I have had several software updates. I have had seals replaced. Milage as to date is 31400

- Topeka, KS, USA

problem #284

Feb 262020

Focus

  • 93,000 miles
After refueling the vehicle, the first time I go to start the engine it gets to approx: 1000 RPM and then RPM proceed to decrease until the car has stalled. When attempting to start the car the second time, the RPM drop but the car catches it and it does not stall. Only after refueling does this issue occur.

- Mystic, CT, USA

problem #283

Jan 202020

Focus

  • 220,000 miles
Hello, this information is to be added to my previous complaints. I could not find a way to add to existing complaints on the web site so I did another complaint. Reference: Tracking # 11308693 #11308409 and request #266675 Focus complaint. The attached pictures are of the leaking washer fluid pump that I replaced. Ford Motor Company knew they had an issue with these pumps. The original factory pump was manufactured in china and the new Ford motorcraft washer pump that I installed is now manufactured in poland. This repair cost me $724 and I did most of the work myself. All the dealer did was install and program a new BCM module.

- Munith, MI, USA

problem #282

Sep 202018

Focus

  • 90,000 miles
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. Very dangerous. Constantly battling with this car daily.

- Gainesville, FL, USA

problem #281

Jan 202020

Focus

  • 208,000 miles
Here is another picture. This is the electrical connection to the washer fluid pump. Fluid leaks out of the electrical connections to the pump and gets pushed through the wiring loom and the fluid leaks onto the body control module causing corrosion and failure of the BCM.

- Munith, MI, USA

problem #280

Jan 272020

Focus

  • 204,988 miles
This is in regards to my 2014 Ford Focus. When parking the vehicle the engine will not shut off, even with the key out of the ignition! faulty washer fluid pump leaks into electrical connector for washer pump and washer fluid gets pushed into wiring loom past the firewall and down into the BCM( body control module) connector part C2280D. The washer fluid then runs from the connector onto the male pins of the BCM corroding the pins and shorting out the BCM. This causes the vehicle to exhibit many faults, the worst are the vehicle not starting or as in my case, the vehicle would not shut off and continues to run even with the key out of the ignition. Ford recalled 433,000 vehicles for engines that don't shut off but my vehicle was not captured in the "build date" for the recall. I believe I missed the recall by weeks or a month at most?

- Munith, MI, USA

problem #279

Feb 092019

Focus

  • 95,000 miles
The vehicle idles rough, the transmission slips and the rpms get high in first and second gears, it takes forever to accelerate, the fuel gauge will say 100 miles till empty then die on you, I have been stranded 5 times in less than a year due to that, recently on 2/8/20 the car wouldn't accelerate in the middle of a busy intersection and proceeded to stall in the middle of the road. I had to literally push the car out of the intersection and into a store parking lot during 5pm traffic. I cannot believe this car received a 5 star safety rating, I feel a number of things about this model car and company but safe definitely is not one of them. Doors that have defective latches, opening at anytime, transmission problems leading to cars constantly almost rear ending you, and a car that can stall in the middle of a busy intersection or freeway, is not by any means a definition of the word safe. I will never buy another Ford again, and I will convince any else to not buy from a company that values profits over consumer safety by installing cheap, defective parts and components

- Sandia, TX, USA

problem #278

Jun 182019

Focus

  • 98,000 miles
The vehicle had a recall on the transimission. I took the vehicle in for the recall. The vehicle ran good for about two months. The vehicle has started to slipe when I hit the gas, like it neeed more gas. If the gas padle if hit any harder, I going to push it throught the floor.

- Fort Meade, MD, USA

problem #277

Aug 012019

Focus

  • 166,688 miles
The contact owns a 2014 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). While, driving at slow speeds up hills the gears shifted roughly. The contact stated the fuel tank failed to take the recommended fuel. While driving with a half tank of fuel the gauge dropped to empty. The fuel and engine warning indicator lights were illuminated. The vehicle was taken to koch 33 Ford 3810 hecktown rd, easton, pa 18045(610) 810-1145 but was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 166,688.

- Jim Thorpe, PA, USA

problem #276

Dec 192019

Focus

  • 84,000 miles
I was driving on a city street. Came to a stop at a light and someone on a bicycle came by. While my foot was on the brake my RPM's shot way high and my car tried to drive itself forward. Luckily the bike rider had gone by. But could easily have been hit if my car did what it tried to do. I have been honked at and high beamed when I try to pass someone on a highway and I end up with little to no power and the person behind me nearly rear ends me because my car wont go. Why does it feel like someone has to tragically die before someone does something about these Ford Focus' on the road. These cars are not safe. Ford knew that, there is proof they knew that and made them anyway. Its your job as highway safety to make them liable and get better standards before cars are sent to distribution. There should be more prevention than there is correcting. Don't wait for someone to get hurt before deciding these cars are bad and unsafe. That should be a basic human reaction. Not a corporate one. I have sent two videos I took. One of my rpms sporadically going up and down and my car not shifting or having power. And the other my RPM's going up as I'm coming to a stop. Which is not normal. It should not try to rev itself as I'm slowing down to an almost complete stop. I guess I cant upload the type of video I have. But I'd be happy to send them another way if you'd like.

- Pittsburgh, PA, USA

problem #275

Dec 212019

Focus

  • 180,000 miles
I was driving along the highway 80 in the left hand lane, ready to pass a semi truck when the car lost all power from the engine a light came on and it read engine default service now ok, as all power was shut down. I was then forced to go to the emergency lane. I was almost ran over by two semi trucks coming from the right side of highway 80. I had it serviced at phil long Ford chappel hills in Colorado springs and they wanted $4500 to fix it.

- Toledo, OH, USA

problem #274

Dec 202019

Focus

  • 36,521 miles
On my way home, the car began to make a clickety clackety noise. It sounded like a belt was out of alignment. I pulled into the driveway and popped the hood. I watched the bottom gear wheel break off the engine. The engine immediately stopped. Had I been on the road, it could have been tragic. In the attached photo, you can see the metal ripped clean off at all three locations.

- Columbus, OH, USA

problem #273

Nov 012019

Focus

  • 70,000 miles
My Ford Focus had two separate mechanics look at it before purchasing pess than one year ago. Passed all inspections car was fine and then all of a sudden wouldnt start at all. Altenator and battery checked. To start car, I had to take extension cord from house to car to use a battery charger. I could drive it from place to place but could not turn car off bc it not starting again. I drove like this for two months. No warning lights, no weird sounds. I tried replacing battery and problem continued. Replaced battery. Was driving and in the middle of an intersection, car wouldnt go. Almost was hit. Cars had to swerve to miss me. Was in an accident when car wouldnt accelerate quickly at.light. Hit from behind and passenger had to be taken by ambulance. Received two recall letters in the mail. One regarding emissions and one regarding the clutch. When I tried to back car out of lot, wouldnt go in reverse. Then the trans light came on with the check engine light. We pushed it out of spot an it drove until I tried to accelerate, car wouldnt go. Car had all tuneups, oil changes, all maintenance routinely done. When speaking with university Ford on a recorded convo, told me the recall effected my car & that they installed a new trans module but the trans itself had to be replaced. Qupted 7,000$. warranty according to Ford is for clutch problem. Then why replace trans module? told me to call customer service. Told me to make claim &get a trans extended coverage claim. I've called but haven't heard back. Now ihave car at dealership dont have 7,000$ or $ to even tow it away from there. I'm on disability and having severe medical problems & A7 yr old with special needs eoth limited resources. For a company that stands american values, they fall short. Very angry. (should've bought a Chevy)

- Durham, NC, USA

problem #272

Nov 242016

Focus

  • 14,000 miles
When making a left engine would hesitate for 3-4 seconds and not allow transmission to engage.

- Danville, IL, USA

problem #271

Nov 252019

Focus

  • 98,000 miles
Everytime I pump gas in my car and I turn it back on, it wants to die immediately. One time it took about 5 tries before it actually worked. I had just gotten the recall done for the fuel tank where it was reprogrammed so it can detect an issue with the canister purge valve. And now my engine hesitates to start.

- Oklahoma City, OK, USA

problem #270

Nov 112019

Focus

  • 91,000 miles
The contact owns a 2014 Ford Focus. The contact stated that the fuel pump and regulator failed and caused the vehicle to stall while driving. Also, the check engine warning indicator illuminated. The vehicle was taken to tom denchel Ford hermiston sales & leasing (555 S hwy 395, hermiston, or 97838, (855) 878-9342) where it was diagnosed that the fuel pump and regulator needed to be replaced. The vehicle was not repaired and was still at the dealer. The contact stated that the clutch was replaced four times. The contact called the manufacturer and was informed that the VIN was not included in a recall. The failure mileage was approximately 91,000. The VIN was invalid.

- Irrigon, OR, USA

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