10.0
really awful- Crashes / Fires:
- 38 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 91,585 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owned a 2009 Ford Fusion. While driving 70 mph, the vehicle crashed into a brick wall. The contact stated that the brakes failed without warning. The air bags deployed. A police report was filed. There were no injuries sustained. The vehicle was towed and destroyed. The manufacturer was not made aware of the crash. The failure mileage was 125,000.
- Riverview, MI, USA
When I have gone on roads that are uneven or bumpy my brakes would not work and go all the way to the floor. They would be fine after a while. I went over some railroad tracks and it happened again where my brakes go all the way to the floor. Its has been that way for about 3 months now. I have had the brakes looked at and new pads put on. Its still not fixed and I still really have no brakes and takes a lot to stop. Even pumping the brakes doesn't work.
- Salem, IN, USA
ABS breaking. After a hard break on a gravel road the break peddle is soft. I have to push the peddle to the floor in order to get a response. There are no dashboard warning lights on. This happened once before, but it corrected itself after it set for the better part of a day.
- Roff, OK, USA
I was approaching a red light at low speed (20-15mph) on a rainy morning on city streets. I depressed the brake pedal and it went all the way to the floor without stopping the car effectively (the car slowed but did not stop as it normally would have if the brakes were functioning normally). As a result, I entered the intersection and hit (at low speed) another automobile that had the green light. There was moderate damage to both vehicles but no personal injuries.
- Ithaca, NY, USA
Brake pedal stops working. Goes to the floor. Cannot stop! after pumping brakes, return to normal. This has happened on 3 different occasions!
- Brandon, MS, USA
I have experienced the same braking issue (brake pedal going to the floor) that is being investigated a couple of times when I had to brake suddenly on uneven surfaces (once was a coble stone entrance) the brake pedal went down to the floor when I slammed on the brake pedal (very similar to when there is air in the brake lines or a bad master cylinder) and both times I was barely able to stop in time (lucky for me that both instances were at low speed less than 10 mph). Took the car to have the brakes checked and they replaced they replaced the master cylinder which did not correct the issue. Both times the brakes eventually came back to working normally after a while.
- Cypress, CA, USA
When car is in motion and hits a bump the brake pedal goes soft and it is hard to stop. This has happened on multiple occasions and is still ongoing. Have taken it to 3 shops and they can find nothing wrong.
- Dowagiac, MI, USA
While exiting off the interstate and passing over rough pavement, the ABS engaged and the vehicle lost brake pressure. The brake pedal went all the way to the floor and braking ability was very weak. Had to quickly pump the brake pedal several times to regain braking function. From then on the brake pedal was extremely soft. Had brakes bled, fixed soft pedal until ABS again engaged. It was the same soft pedal again. Had a new master cylinder installed and lines bled, and still soft pedal. Then researched problem on internet and found numerous complaints about the same brake problems. Contacted 2 different local Ford dealerships and they both told me this is a common problem on 2009 Fusion. Told me it is the ABS hydraulic control unit. My conclusion is dealerships are aware of the problem, and I am sure Ford Motor Company is aware of it also. When the ABS failure happens it is dangerous. And I'm am sure it has caused accidents. This issue really needs to be resolved soon.
- Van Buren, IN, USA
The brake pedal went soft; once when driving on a slippery surface and twice on uneven surfaces as I was braking when going over a bump. Once the vehicle was turned off it seemed as if it reset and the problem went away. It happened three times. The date I entered below was the last time.
- Brick, NJ, USA
I was driving about 25 mph on a winter day in mn. We had very little snow down went to stop and ABS activated but I did not have any brakes. Pedal went to floor and ever since then it takes a lot longer to stop and pedal goes to floor very easy. Wife also drives car and she had the same thing happen going over a pot hole on a non winter day. Seems very unsafe to drive at this point especially with a 5 and 2 year old in it. Luckily it is our third car.
- Blaine, MN, USA
After a slide down an icy hill where the ABS was activated the brakes became spongy and pedal travel increased significantly. It felt like there was a delay in brake activation. After some adjustment in braking methodology, the car felt somewhat drivable. Had my first braking need, after the ABS application been at a busy intersection I believe I would have stopped in the intersection not on the stop line.
- Greensboro, NC, USA
I have had brake failure 3 times in the last year on my 2009 Ford Fusion. The brake pedal goes to the floor, is spongy, and extremely hard to stop. The brakes have been checked by our mechanic and have found no apparent problem. Today, 1/15/17 it happened again while my daughter was driving the car. She hit the brakes hard because a car pulled out in front of her and then there was almost no braking power. After researching I've found that there may be a problem with the ABS being faulty. I recently heard a news report that there may be a recall due to this issue. In the mean time, what am I to do to ensure the safety of my family and others?
- Fort Mill, SC, USA
Only after ABS brakes are engaged the brake pedal goes to the floor. Please look into this asap due to the safety factor. After a day or the car is turned off the pedal returns to normal.
- Grafton, OH, USA
Y 2009 Ford Fusion has newer brakes from July 2015. After the ABS brakes go off when going over gravel or when hitting ice - the brakes seem to just go out- the pedal goes to floor and eventually stops. I usually pull over and pump the brakes and they eventually return to normal. I've had car to dealers in Michigan and Colorado and they can't find the problem. Only huntington Ford in Michigan drove the car but found no issue. No one has tried to engage the ABS brakes. I do not drive on ice and can not safely take the car on the freeway, so this happens even at slow speeds on city streets.
- Arvada, CO, USA
Brake pedal goes extremely soft after the anti-lock brake system engages. It can still brake, but I have to press the pedal all the way down, touching the floor and stopping distance must be greatly increased. Stays this way for 24 hours or more. This has happened to me twice in the last 4 months on a bumpy road, going around a curve, when a vehicle pulled out in front of me and I needed to break immediately. In both instances I was only going about 10-15 mph or less. After the first time this happened, the break system was replaced and fluid flushed & refilled. This did not fix the problem.
- Greenfield, IN, USA
Brakes failed and bottomed out on three occasions over a six month period
- Toms River, NJ, USA
In October 2016 brakes failed while making a left turn while ABS module engaged. Pedal went to the floor and vehicle would not stop. Had to quickly pump brakes to get the vehicle to stop. After the event determine ABS pump was the root cause and replaced it.
- Farmington Hills, MI, USA
I was driving and about 15 miles an hour it is raining I was coming up to the slow curve 1 hill my ABS light turned on my brakes are locked up made me slide into a curb now my ABS light is on and I don't feel comfortable driving my car.
- Kailua Kona, HI, USA
Late spring 2016 I was driving on a 35mph paved residential street. I hit a squirrel going 20mph with my foot on the brake. The next time I put my foot on the brake pedal it went to the floor resulting in an extended slowing and stopping distance. I had the car towed to tires plus in lima, Ohio. I was told there was no issue and my brake pedal had begun working properly again. Early fall 2016 I was driving on a state highway and turned right onto a intersecting road. As I turned (while my foot was on the brake pedal) I hit a pot hole and the brake pedal again went to the floor and I experienced extended braking. After several attempts of stopping hard the brake pedal returned to working properly. December 4, 2016, I was driving on a paved rural road and approaching a stop sign. I was braking and almost completely stopped when the front passenger tire slid on a small patch of ice. The ABS system was engaged and the brakes again went to the floor and experienced extended braking. I was unable to return the brake pedal to it's normal position and functioning. This resulted in driving my car without 90% of the braking power. After researching I discovered the hydraulic control unit on the car was bad and needed replaced. I called the dealer where I had bought the car and was told they could not obtain the needed hcu to repair the brakes and another customer was in the same position I was. I was able to locate and purchase, on ebay, an original hcu for my car. I was able to have the dealer replace the hcu, thus repairing the problem. Total cost of parts, labor, repairs is $850. Dealer who completed repair raabe Ford delphos, oh. I am still skeptical and do not feel 100% safe with the braking system. It is obvious the hcu is malfunctioning however there is no way of knowing when the hcu will malfunction. I have included the part and repair bills.
- Lima, OH, USA
- Waterloo, AL, USA