The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, without warning. The contact called the Ford store san leandro dealer located at 1111 marina blvd, san leandro, ca 94577, and was informed that the vehicle was not under recall. The technician recommended a diagnostic test however, the contact declined. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.

- San Lorenzo, CA, USA

My Ford Fusion 2010 hybrid has a brake malfunction and while I am driving the car will randomly indicate a brake sensor failure, and the brake pedal will have to be depressed all the way to the floor without warning while driving. Oddly enough, turning the car off, and back on, will fix the problem. So while on the interstate, if I experience this sensor failure/4 oddly enough, turning the car off, and back on, will fix the problem. So while on the interstate, if I experience this sensor failure/faulty I have to pull over immediately and shut the car off and back on and hope it does not happen again while driving 70+ on the interstate. It caught me off guard one time as I was getting ready to pull off the interstate and the brake pedal depressed and had almost caused me to fly off of the ramp, as I was not ready to have to attempt to push the brake pedal all the way to the floor, just to get it to slow down. I can prove this with video footage as well for evidence.

- Mattoon, IL, USA

When vehicle is in motion and braking on snow covered, wet and/or bumpy roads, the brakes will momentarily fail as the brake pedal goes way down to near the floor before re-engaging the brakes. This results in temporary loss of breaking and greater stopping distance then initially intended and has happened on multiple occasions. This is a major safety issue as I almost hit a pedestrian on a city street when the brakes failed to engage while breaking over a small pot hole. The pedal needed to be depressed down much farther then normal.

- Berkley, MI, USA

The brakes feel stuck and slow responding, with extended brake pedal travel. Also the "check brake" light appears. Match the symptoms for Ford Fusion recall 19S54, and was also built in hermosillo, Mexico, and yet because my car is a hybrid, my car is not technically recalled, despite having the same, highly dangerous issues.

- Portola Valley, CA, USA

I stepped on my brakes for a red light on a city street and suddenly the brakes went to the floor, my dash lit up with several brake warning lights and I had to use a lot of pressure on the pedal to bring the car to a stop. I realized that I had lost most of by braking ability as well as regenerative braking. Checking the internet revealed that there is a recall out for this problem on Ford Fusion built in Mexico during the time frame that my Ford was built in Mexico using dot 3 brake fluid as mine uses. The recall(NHTSA #19V-904 Ford #19S54) states that it is non-VIN specific. I contacted my local Ford dealer and he said the VIN # of my Ford did not qualify for the recall"?" I called Ford customer service and they said too that the VIN # disqualify 's me from this recall and could not tell me why. I was told to set up an appt. With a dealer, dealer, pay them $130 for an analysis, and then Ford would add it to their database of problems for future consideration. The recall states ABS modules are having valve problems but Ford has limited their acknowledgment of the problem to certain modules. Per the recall I talked to the gave them the data on my ABS labels but they had no idea which date code, etc is covered by Ford. Another call to customer service resulted in a scripted response of we don't know which modules are covered and why my car is not. Escalating to the "manager of customer service was another brick wall, they refuse to tell me the specifics of the model/serial#, even the part number or date code of the modules covered so that I can verify what I have in my vehicle. Ford has put blinders on to the fact that more ABS modules have problems than their engineers have identified. Checking the internet reveals many others were treated to the same denial that I have experienced!!

- Colgate, WI, USA

While driving at a speed of 45, the brakes was quickly depress to stop from hitting a vehicle in front. While pressing the brake pedal the vehicle was coming to a stop then hit a bump in the road the brake pedal went half way down before catching again. The vehicle was able to come to a stop before having an incident.this has happened many times.most of the time is when the vehicle hits a bump in the road while breaking.afterwards stopping and braking distance was normal. This condition is.leaving the vehicle unsafe to drive in fear the next time the vehicle doesn't stop in time.the time was during rush hour on a busy city street.

- Chesapeake, VA, USA

Loss of brakes pedal goes to floor

- Niota, TN, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving and depressing the brake pedal, the brake pedal went to the floorboard before bringing the vehicle to a stop. The contact stated that the failure occurred each time the vehicle was driving. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contract called pat milliken Ford (9600 telegraph rd, redford charter twp, mi 48239), and was informed parts were not yet available. The manufacturer was not made aware of failure. The failure mileage was 142,000. VIN tool confirms parts not available.

- Detroit, MI, USA

I am the original owner. Over the years, after a hard braking incident, the vehicle's ABS system would signal 'error' it would then clear anywhere from a minute or so to up to a day or more. On the most recent hard braking incident, the ABS when into error mode and after several weeks has not cleared the error. I noted that there is a recall #19V90400 for my model make and year but I am being told that my VIN number is not included. It seems odd since I have been experiencing this ABS error issue after hard braking, to the point of slight tire screech, for literally the life of the vehicle. It finally appears to be to the point where the error will not clear.

- Bethlehem, PA, USA

I have Ford Fusion 2010 bought used and driving it for about 1 year and 4 months now. For the last three days in a row the break goes down to the floor and gets out of control, break failure appears on the dashboard while driving. You totally feel like it is going to crush with the car infront of you. In my case I have to turn on emergency light and turn off the engine. And when I restart the engine and drive and it comes back to normal. This is really very dengerous if it is in high speed traffic and in driving between cars. When I search about this issue I found a cbs news on youtube published December 2019 that Ford was is recalling Ford Fusion from 2006 to 2020 about the same issue I have. I called Ford customer care about this issue, but they told me there is no recall made with this issue and told me that to fix the car and keep the receipt for further investigation.

- Everett, WA, USA

Brake pedal goes all the way to the floor and car does not stop quickly.

- El Paso, TX, USA

While driving on a city street, I came up on my turn and tried to slow down. The brakes started to apply and then went soft and the pedal sank to the floorboard as I continued to press on the brake pedal. I was afrsid that I could not slow down enough to safely make the turn. I had to pump the brakes repeatedly to slow down, but I had to apply the emergency brake to stop as the brakes would not fully stop the car. Checked brake fluid level which was above minimum, but filled to maximum and tried to bleed brakes. Drove home very cautiously. Replaced brake master cylinder which did not fix brake problem. Researched problem further online and found recall on 2006-2010 Ford Fusion, however the build dates do not include this car by approximately 2 months. Our Ford dealership refuses to honor the recall for this reason. Have also read other claims of 2011 Ford Fusion also having this same issue. It is quite evident that the recall did not extend far enough to protect other Fusion owners from this terrifying safety hazard. Considering taking this matter to local media as well.

- Guthrie, OK, USA

MY WIFE SAID SOMETIMES HER CAR DOESN'T WANT TO STOP AND THE PEDAL DOESN'T FEEL RIGHT. A FEW DAYS AGO A CAR IN FRONT OF HER MADE A SUDDEN STOP SO SHE HAD TO HIT BRAKES AND HER PEDAL WENT TO THE FLOOR SO SHE HAD TO SWERVE TO AVOID AN ACCIDENT. FROM THAT TIME FORWARD THE CAR HAD NO BRAKES WITH PEDAL GOING TO THE FLOOR. I REPLACED THE MASTER CYLINDER AND IT DIDN'T CHANGE ANYTHING SO I TOOK IT TO LONG LEWIS FORD IN HOOVER AL. THEY CHARGED TO BLEED THE BRAKE SYSTEM WHICH DIDN'T CHANGE NOTHING....STILL NO BRAKES. NEXT, THEY SAID THAT THE MASTER CYLINDER I INSTALLED COULD BE DEFECTIVE SO THEY CHARGED TO PUT ON ANOTHER ONE....THEY SAID THAT THE CAR DOES HAVE BRAKES BUT PEDAL STEAL NOT RIGHT BECAUSE THE PEDAL GOES HALFWAY TO THE FLOOR. THE GUY MIKE CALLED AND SAID THAT THE CAR HAS BRAKES BUT THE SHOP MANAGER FEELS LIKE THE ABS PUMP IS BAD SO I TOLD THEM TO REPLACE IT BECAUSE I WANT TO BE CERTAIN THAT THE CAR IS SAFE FOR MY WIFE TO DRIVE. THEY REPLACED THE ABS PUMP AND THEY SAID THE BRAKES ARE GREAT WHICH MEANS THE PUMP WAS BAD ALL ALONG. THE FINAL BILL WAS $2119 WHICH BLEW MY MIND. I CHECKED TO SEE IF MAYBE THERE WAS A RECALL ON A 2010 FORD FUSION AND IT WAS ONE FOR THE SAME PROBLEM I HAD BUT MY CAR VIN DIDN'T MATCH THE RECALL. SAME MAKE, MODEL, AND YEAR WITH THE SAME PROBLEM BUT MY VIN DIDN'T MATCH THE RECALL. I TRULY FEEL LIKE ALL THE 2010 FUSION SHOULD BE RECALLED AND I SHOULD NOT HAVE TO PAY ALL THIS MONEY. IT'S NOT RIGHT....PLEASE RESPOND AND HELP. MY # I [XXX]. I HAVE NOT PICKED VEHICLE UP YET SO I DON'T HAVE A RECEIPT TO UPLOAD....I WANT PICK IT UP UNTIL TOMORROW INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chelsea, AL, USA

Brake system failed, lost all hydraulic function. Found recalls for this issue but Ford is denying there was a recall. Because my car was not built within the timeframe. The recall # 19S54 is exactly what my car is doing and they deny a problem, yet when I took the car to smithtown Ford for service the told me the ABS hcu needs to be replaced at a cost of $1300 I need Ford to take responsibility for this repair

- Nesconset, NY, USA

I understand there is a recall on most 2010 Ford Fusion brake control module. Unfortunately my VIN does not show up in this recall and the Ford dealership said this failure is exactly the same as the other ones they have seen. Once the dealership completed the repair, now they say the master cylinder is now also leaking which they agreed it was not when the car was brought in.

- Clermont, FL, USA

Hydraulic control unit and ABS system failure. Ford recalled the same systems for their 2010 Fusion. Why is my 2010 Ford Fusion not included"?" Ford must expand their recall.

- Lake Mary, FL, USA

The contact owns a 2010 Ford Fusion. The contact stated that he had received a recall notice for NHTSA recall number:19V904000 (service brakes, hydraulic). The contact called the manufacturer and was informed that the parts were unavailable and that he would receive a second notice once the parts became available. The contact then took the vehicle to farrow-ward Ford Inc. (1524 city ave N, ripley, ms 38663) where he was given the same information as the manufacturer. The contact stated that while driving at various speeds, the brake pedal would depress to the floor board and the ABS warning light would illuminate on the instrument panel. One day while driving at 45 mph, the contact attempted to depress his brake pedal as the vehicle in front of him began to make a right turn. The vehicle did not stop despite applying his brake pedal. The contact veered the vehicle off the road, hit a few curbs which caused the vehicle to spin out. The vehicle finally came to a halt after he hit a flower bed. A police report was filed. The air bags did not deploy upon impact. The contact sustained pain to his lower back, both shoulder blades and his neck. The contact did not seek medical attention. The vehicle was towed to an independent mechanic where it remained in their possession. The contact went back to the dealer where he was informed that he could have had the vehicle repaired out of pocket and received a reimbursement through the manufacturer. The contact informed the dealer that he had been informed by both them and the manufacturer that the parts were unavailable. The manufacturer was notified of the failure and informed him to contact his insurance company. The manufacturer offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 215,000.

- Falkner, MS, USA

I received a recall letter on my car concerning the ABS was defected. I contacted a customer service rep after getting the letter to let them know my car is experiencing these issues. Sometimes when you go to apply the brake it would go all the way to the floor board and feel as though it accelerates. They told me I would be getting a second letter when the parts were available and to take it to a dealership to be repaired. Last night I was driving alone in the car on hwy 72 in corinth Ms. I seen the car in front of me give a turn signal to turn right. I went to put on the brake and the brakes did the same thing again. To avoid hitting the person I had to leave the highway which resulted me hitting 3 curbs and finally the car came to a stop in a flower bed at the rib shack restaurant. As I now from the incident I am suffering from lower back pain, shoulder and neck pain. My car was damaged from wreck. Driver side front rim and back rim damaged beyond repair, both tires cut, wheel covers damaged driver side of front bumper fell to the ground. A city cop was nice enough to pop it back in place but he said it would not stay because the clips were broken. Their was another part a bracket or something broke off from underneath the car. I had to leave my car in corinth ms because it was not driveable. This brake default could had ended my life last night or the innocent lady that was turning in front of me. Very thankful to be alive but Ford Motor Company should be reliable for all the damages to my car and get the parts here to replace the ABS. I am disappointed with Ford Motor Company. I am to the point I just wish they would buy the car back and salvaged it. * (recall related incident)

- Falkner, MS, USA

I was driving my 2010ford Fusion, stopped at the usps to mail a package. After returning to my car, I started my Ford Fusion to find that the ABS warning light, the brakes warning light and the tracking warning light all on my dashboard simultaneously. I was afraid to drive my car. I called the mechanic I use and he told me that Ford recalled cars for this problem. I called mike patton Ford and was told that my car was one not recalled for. This. I towed my carhome. I believe Ford should help fixthis problem.

- Lagrange, GA, USA

Vehicle does not immediately stop when brake is applied. Pedal travels to floor before eventually braking. Happens intermittently and without warning. Similar to vehicle conduct covered under recall 19S54; however, my VIN is not included as part of that recall notice. This has happened numerous times while the vehicle is in motion and on local/state roadways. I believe this issue is a result of the faulty hcu, as with other vehicle model/years similar to mine. Ford will not address issue since my VIN is not covered under the already-issued safety recall.

- Palmyra, PA, USA