My 2010 Ford Fusion's brakes suddenly went soft while I was driving in August 2019. Additional brake pedal travel was required to stop the car, so I had to leave large spaces between my car and other cars in order to have enough stopping distance. I brought the car to my local mechanic, who had to flush the brake system and install a new hcu. The repairs cost over $1400. In December 2019, a recall went out for 2010 Ford Fusion for this exact same issue. I contacted Ford to find out if I could get reimbursed for the repairs. Ford informed me that my particular 2010 Ford Fusion is not covered in this recall, because it is only covering Ford Fusion built between February 2009 and July 16, 2009. They said that my Ford was built on July 22, 2009 (6 days after the recall cut-off date), and is therefore not eligible for the recall, even though it had the exact same issue as described in the recall and the mechanic had to make the exact same repair that is prescribed in the recall. NHTSA, I have looked through other customer complains and have found multiple people who have had this same issue, and who have been told by Ford that their car is not covered for the recall because it falls outside that very specific date range. I urge you to expand the date range for this recall. This is an issue that happens suddenly, while the vehicle is in motion, and impairs vehicle stopping distance significantly. It has happened already to many people, not only those who had Ford Fusion built between the specific recall date range, and it will continue to happen unless people are notified of the recall and encouraged to bring their cars in to repair this issue. Malfunctioning brakes can cause serious accidents. Please note the urgency of this issue and work with Ford to expand the recall dates.

- Seattle, WA, USA

From 6/2019 until 1/2020, intermittent and significant brake pedal travel would occur after an ABS event, such as loss of traction due to rough road (e.g. gravel, pot-hole). This would happen while braking at highway speeds or coming to a stop in the city. Braking was severely reduced after event with gradual improvement after pumping the brake pedal. During a snowstorm in 1/2020, frequent ABS events occurred due to loss of traction, and the issue transitioned from being intermittent to constant. Excessive brake pedal travel was constant at all speeds (in park, city, highway) and the issue was diagnosed by dealer as a failure of the ABS hydraulic control unit (hcu). Dealer recommended replacement of hcu and flush of brake fluid with replacement of dot4 fluid at vehicle owner's expense. This issue, with the same repair plan, was found by the vehicle owner to be addressed under a recall for 2006-2010 model year Ford Fusion (19S54); however, the vehicle owner's 2010 Ford Fusion was not included in this recall. From the owner's experience, it is clear that the issue addressed in the recent recall must be expanded to include more vehicles, such as the owner's vehicle

- Media, PA, USA

Withing driving less than 5 minutes, the brakes became non-responsive. After several attempts and pressing on the break pedal harder, we were able to get the vehicle to finally come to a stop. We were driving less than 40 mph. We had to depress the brake pedal to the floorboard to get the car to slow down. It was terrifying. Heard there was a recall, but when contacting Ford they just gave me a case number & hasn't reached out to me since even though my issue was recent & the recall was recent. After this horrendous customer service and lack of response, this will be my last Ford. The repairs cost us over almost 2K.

- Coppell, TX, USA

The contact owns a 2010 Ford Fusion hybrid. The contact stated while driving at 30 mph, the ABS warning light and brake failure warning light illuminated while attempting to depress the brake pedal. The vehicle was taken to (galpin Ford located at 15505 roscoe blvd, North hills, ca 91343) but was not diagnosed due to the cost. The vehicle was not repaired. The vehicle was not subjected to NHTSA campaign number: 19V904000 (service brakes, hydraulic). The manufacturer was informed of the failure. The approximate failure mileage was 30,000. Consumer states that failure has occurred on several occasions. On each occassion the ABS warning light and brake failure warning light illuminated. Consumer says that after turning the vehicle off the warning lights go off and then brakes work again.

- Granada Hills, CA, USA

The vehicle has a soft brake pedal for approximately the last 18 months and further brake travel is required to get the same or similar braking performance, often to the floor. Occasionally, this becomes concerning when coming to a stop light or stop sign as the vehicle does not seem to always slow or stop consistently. Additionally, a problem occurs when the vehicle has been sitting for a few hours, such as overnight or after work. When first applying the brakes, there is almost no braking that happens. This is at slow speeds, 1-5 mph. Example, approximately weekly, when backing out of a parking space the vehicle will continue to roll a few feet (3-5 feet) even when the brake pedal is depressed all the way to the floor. This is at very slow speeds, definitely under 5 mph. At those speeds the vehicle should stop immediately. This has resulted in nearly backing into vehicles. The vehicle was taken a Ford dealer to diagnose the issue. The dealer stated a hydraulic control unit in the braking system was stuck and would need to be replaced. This diagnosis is very similar, if not the same as nhsta campaign 19V904000 and Ford recall 19S54. However, my vehicle is not considered part of that recall due to date of manufacture. Since the problems seem to be the same, please urge Ford to expand the recall to include all affected vehicles for this safety issue.

- Minneapolis, MN, USA

Was driving out of a parking lot and tried to brake. Suddenly my brake light, ABS light, and service advancetrac lights come on the dash. The pedal goes all the way to the floor and my car is not stopping. To avoid getting T boned I have to pull the emergency brake. Brought the car to get fixed and my ABS/ hcu unit failed. The cost to repair was crazy high. Looked it up and Ford is currently doing a recall for 2006-2010 Ford Fusion for the exact same reason my brakes failed. They are not including hybrids in this recall for some reason. I would highly encourage Ford to include hybrids in the recall as clearly it doesn't matter if it is a hybrid or not. Ford Fusion from 2006-2010 are having this issue and it could have happened to me on the highway. Would have been fatal at that point because with no brakes going 65 mph, not good!

- Mankato, MN, USA

The contact owns a 2010 Ford Fusion. While driving at various speeds the brake pedal was applied however was slow to respond and failed to stop. The brake warning light was illuminated. The vehicle was towed to palmetto Ford Lincoln 1625 savannah hwy, charleston, SC 29407 (843) 571-3673, where it was diagnosed that the hydraulic control unit needed to be replaced. The vehicle was repaired however the failure recurred. The vehicle was towed to. Jones Ford 5757 rivers ave, North charleston, SC 29406 843) 744-3311 where it was diagnosed that the master cylinder, rear brakes, fluid flush and power booster needed to be replaced. The vehicle was repaired however failure recurred. The vehicle was taken to bonnell motors Inc 353 cambridge St, winchester, MA 01890 (781) 729-9700 where it was diagnosed that the electronic control unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure was similar to NHTSA campaign number: 19V904000 service brakes, hydraulic. The manufacturer was contacted but no further assistance was provided. The failure mileage was 84,000. The VIN was invalid.

- Charleston, SC, USA

My car is doing exactly what the current recall is for, but the dealership said my car isn't under recall. I am having to press my brakes much harder in order for the braking to engage. I was driving to and from work and had to press my brakes all the way down before it would start to eventually slow down.

- Stillwater, OK, USA

When operating my vehicle it makes audible breaking sounds. When coming to a stop you can hear the screeching of brakes. It was light, but it seem's like it's getting louder though. This happens when driving in town on the streets.

- Prescott, AZ, USA

Excess brake pedal travel to stop. Appears to be an issue with the brake ABS module and not the brake master cylinder.

- Gurley, AL, USA

Brakes failed, brake pedal goes all the way to the floor no pressure to stop the my vehicle had to use emergency break to stop it had to call tow truck to bring it to halliburton auto clinic to see what was going on with the breaking and it checked out to be ABS hydraulic control unit. The mechanic asked did I want it fixed I told him yeah because it couldn't be driven and its my only transportation. So they fixed it after paying for service I got a letter about the recall.I called Ford to see what to do about a reimbursement they say I have to wait for the 2nd letter

- Alexandria, LA, USA

I stepped on the brake hard and the ABS engaged. After that, it was like my brakes were almost gone. They almost went to the floor. This has happened several times. Sometimes it stays like that for many days. Other times the brakes come back after a couple of days. The last time this happened, a week ago, the brakes never fully came back. They are still 75% -80% gone after I stepped on the brake hard. I was in motion both on a city street and on a highway when this happened. I was not turning. I believe this is related to the recall that was just issued: 19S54. However, this recall does not show up under my VIN number. I contacted Ford corporate and they told me that my vehicle was not included in the recall notice because the build date was outside of the affected date range. However, I believe the date in their system might be wrong for my vehicle as it says that the build and release date are the same date. In addition, I have a couple of the invoice the dealership gave me for my car. The date on the invoice is before the build date Ford has in their database. Please help!

- Austin, TX, USA

The contact owns a 2010 Ford Fusion. The contact stated that the brake pedal had to be depressed to the floorboard to stop the vehicle. The power steering assist warning light illuminated. The vehicle was taken to an independent mechanic where the master cylinder was inspected. The mechanic was unable provide a cause of the failure. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

- Morgan City, LA, USA

While driving and immeasurable after an antilock braking incident, brakes become very soft and there is a lot more travel when depressing the brake pedal to stop. Vehicle then takes longer and a lot more pressure on the brake pedal to stop vehicle.

- Bradford, MA, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an unknown speed, the brake pedal went to the floor. There was no warning. The vehicle was taken to an independent mechanic who diagnosed that the master cylinder needed to be replaced. The vehicle was taken to the conway heaton Inc dealer (502-348-3929, located at 810 N 3rd St, bardstown, ky 40004) where it was diagnosed that the vehicle had no brakes. The technician replaced the master cylinder and the hydraulic control unit. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 154,493.

- New Hope, KY, USA

In motion on highway with cruise control car dashboard shows 'stop safely now' loose acceleration. Turn car off then back on and can drive. Check engine light on. Told vacuum pump creating issue. Replaced and car okay. While in motion on highway during acceleration 'stop safely now' entire car shuts down while driving. Loss of brakes, steering, acceleration. Get car towed back to shop and told acid leak degraded wire harness. But also told they can't ensure the car will be fixed from repairing. How does a battery leak so bad without any cracks. No shop can confirm the acid leak is causing the brake issue. Possible ABS module, electronic control, O2 sensor replacement too.

- Las Vegas, NV, USA

The contact's daughter owns a 2010 Ford Fusion. The contact stated while driving at 25 mph, the brake pedal was depressed but required extra effort to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to bill collins Ford Lincoln of louisville located at 4220 bardstown rd, louisville, ky 40218, (502)459-9550, to be diagnosed. The contact was informed of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 120,000.

- Prospect, KY, USA

Recall: 19S54 is only allowing Fusion manufactured up to 07/09. My Fusion was made in Sept. At the Mexico plant. Vehicle exhibits exact symptoms and is currently exhibiting them. Second time this has happened. Last year had ABS event and pedal traveled further. Valve became unstuck by itself and was fine until the other day when another ABS event occurred and pedal is traveling further now. Latest event, was traveling down slight hill on a snowy road and needed to stop. It was a long ABS event. After coming to complete stop, waited a minute or so and began traveling with traffic again. Went to slow down/stop again and noticed pedal is traveling further. This vehicle should be included in this recall

- Red Lion, PA, USA

The contact owns a 2010 Ford Fusion. While driving 40 mph, the anti-lock brakes engaged automatically. The driver depressed the brake pedal to the floorboard and the vehicle slowly stopped. The vehicle was taken to an independent mechanic where two sensors were replaced; however, the failure recurred. While driving on slick roads and over a patch of ice, the anti-lock brakes engaged again and the contact lost all brake power. The contact pulled over and parked the vehicle for awhile. Afterwards, the brake power returned. On another occasion, while driving in the rain, the anti-lock brakes engaged again. The contact coasted into a parking lot and pumped the brake pedal numerous times. Afterwards, the brake pedal returned to normal. The contact called Mountaineer Ford Lincoln Mitsubishi (615 N eisenhower dr, beckley, wv 25801, (304) 461-0505) and was informed that the vehicle was not included in NHTSA campaign number: 19V904000 (service brakes, hydraulic). The dealer stated that the contact needed to wait until the recall was issued and advised her to call the manufacturer. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.

- Beckley, WV, USA

While driving on a city street I came to a stop light applied my brakes and they went almost to the floor. I took my 2010 Ford Fusion to laird noller Ford repair shop and was told my ABS hydraulic pump was faulty and needs to be replace at a cost of $1,300. While the repair was reviewing my brake issue a worker moved my vehicle knowing it had no brakes and caused damage to the rear bumper and fender. I would think a brake problem of this nature which could have caused the death of my children and I would be on the recall list. In addition, I should be reimbursed for this repair since it is a manufactory fault and not caused by me.

- Topeka, KS, USA