10.0
really awful- Crashes / Fires:
- 27 / 1
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 67,070 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Hit pot hole and the brake peddle went most of the way to the floor and never changed. It now has a very low peddle. No brake fluid leaks.
- Gaylord, MI, USA
Took my vehicle in on 09/01/2023 for the recall # 19S54 ABS HCU Valve Concern. Prior to this, there were no warning signs and my brakes worked fine. My car failed the test. They replaced the part that was recalled. Since then, my car has no brakes. Brakes go to the floor, making it nearly impossible to stop in time or even in an emergency. I do not feel safe driving my vehicle. The dealership has had the car for over two months with no resolution. I need answers.
- Sparta, MI, USA
The brakes quit working without warning. My foot went straight to the floor before engaging any sort of resistance and the emergency brake was needed to bring the car to a complete stop. I-??ve checked the VIN lookup, and there IS a recall for this exact same car, same year and everything, but for some reason my VIN isn-??t pulling it up.. it matches the recall currently in file for the 2010 ford fusion brake problems. How do we get ford to expand their recall to actually include all defective vehicles??
- Wasilla , AK, USA
On August 31, 2023, my car had break services that included all four breaks replaced and serviced at Ford dealer Oxnard, CA. Today, 9/27/23, on the way to the doctor's office on the local street, about half a block's distance to a Stop sign, the Traction Control System light flipped on and the breaks turned loose and started speeding up toward a women pushing a baby carriage crossing the street. The breaks didn't respond so I quickly turned to the turning lane to avoid hitting that woman and baby carriage. What I wanted to know is, normally, when the TCS fails, the car speed would slow down. But in my situation, the car, as if had a mind of its own, speeding up toward that woman crossing the street pushing a baby carriage! Is the speeding caused by the TCS suddenly turning loose while I had my foot on the break, so released its energy, or is the 2010 Ford Fusion can be installed remote control and remotely manipulated by someone with malicious intention to cause injury? Since this type of situation can impact many drivers and could cause serious injuries to drivers and pedestrians, I ask for a investigation into what could have caused this danger, so to prevent it from happening again. Thanks much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Camarillo, CA, USA
My brake pedal went soft after an ABS event and feels soft, it suddenly did this and I almost crashed. It has happened before, but the brakes went back to normal.
- Rochester, MN, USA
All of the ABS and parking brake lights come on and won't go off. We took it to a Henderson Ford, and they said our Anti-Lock Brake Module failure. They have to order a new part and it will be a long time before to get the part. I heard there was a recall on 2010 ABS Brake system, but when I put in VIN number it says there is no recall.
- Henderson, KY, USA
The contact owns a 2010 Ford Fusion Hybrid. On two separate occasions when we started the vehicle the ABS, traction control, and the brake light warning lights came on. After putting the vehicle in drive and moving forward slowly (less than 10 mph) in a parking lot the dashboard warning lights remained on and the brake pedal was almost completely ineffective when depressed despite being pushed to the floorboard. The vehicle rolled to a stop in one instance and in the other the vehicle was stopped with extreme pressure on the brake and using the emergency brake lever. After the first incident we had the vehicle brakes inspected by an independent mechanic who replaced the brake fluid. After the second incident we brought the vehicle to a Ford dealer who charged $200 to conduct an inspection. This inspection showed the problem to be -??code U3000 in the ABS system. Internal failure of the module needs HCU unit and module-?? repair. Cost estimated to be $4130 and despite this issue being identical to the issue that prompted a recall of other 2010 Fusion Hybrids (NHTSA Campaign ID #19V904000; NHTSA Action #EA18002) the dealer stated that the VIN was not included in the recall and would charge us the full quoted cost to repair an obvious critical, life-threatening safety issue. The failure mileage was 133,700.
- Eden Prairie, MN, USA
Longer than normal brake pedal travel and harder pressure are needed to stop the car. Since it is 122,259 miles, I decided to replace the brakes as a preventative maintenance program. I replaced the rear calipers, all four rotors, all pads, and then had even less brake pedal. I replaced the master cylinder, which still had less brake pedal travel. I towed the car to a local independent mechanic shop, and they also replaced the master cylinder and brake lines, but still no brake pedal. They found evidence of the ABS module being bad and an active warranty for the same year, make, and model and told me to go to the dealer. I called the dealer, and they said there was no recall on my vin, but there is one for other fans of the same year, make, and model. The car will be towed to the Ford dealer, who said they will replace the ABS module, flush the fluid, replace it with a new DOT 4 fluid, and reprogram the controller. They told me to save receipts so that when it gets to be part of the recall, I can try for a refund. Can we do something so that this problem does not kill someone? The brakes go out or fail terribly without warning, and I am thankful I was driving and not my young daughter, who would not have been able to control and stop the car.
- West Des Moines, IA, USA
I had a short ABS event, as in the ABS system activated for a few seconds while I was driving. About 3-5 minutes later, I arrived at my destination, and turned off the car. 3 minutes later, I started the car & began to drive, and about 200-300 yards later the car made a warning sound and the majority of the warning lights on the dashboard lit up. I gently applied the brake and found it to be "mushy". I ended up having to apply significant force and push the brake nearly to the floor and the car very slowly decelerated. I parked & turned off the car & checked the brake fluid level which was fine. I saw nothing visibly wrong, so I started the car again and the exact same scenario repeated itself. I was able to park the car again & have it towed to a ford service center. They have confirmed that the ABS system has failed. Because this matches the description of the ABS recall for 2010 Ford Fusions, I believe it is the exact same faulty part and that my car should have been part of the recall. I plan to hold on to the component so it will be available for inspection. Of note, this exact same failure happened to my car once before, in 2015. I had an ABS event, then parked briefly, then my brakes failed in exactly the same manner. However after I stopped the car & parked it overnight that time, the car resumed normal operation. The following day, I took the car to the local ford service center who claimed there were no error codes present and that nothing had gone wrong with the car, which was clearly frustrating and false, but I had no recourse as the error did not repeat at that time.
- Salt Lake City, UT, USA
While driving went to stop and brakes did not work. Put the petal to the floor and all the ABS lights came on. Took it to a brake specialist and they said all the components of the brakes are good but something in the electrical or computer system is causing them to not work. There is a recall on this issue on the non hybrid version of this vehicle. The hybrid needs to be inculded.
- Inman, SC, USA
After a hard braking incident, my cars brakes are spongy and abs doesn't work anymore.
- Robinson, IL, USA
shortly after starting vehicle, all the warning lights pertaining to brakes light up. Brake pedal goes nearly to the floor, and there is a very noticeable loss in braking power. Possibly related to Safety Recall Notice 19S54 / NHTSA Recall 19V-904
- Missoula, MT, USA
When driving my brake system (ABS) lit up on the dash and I had to put additional force on the brakes in order to stop. There was no warning that occurred prior to the dash warning coming on. I took the car to Krieger Ford service department and they could not locate any issue with the brake system. They released the car back to me and it remained parked for 3 days. On the 4th day I tried to drive the car and the same alerts happened again. I took the car back to Ford and later they found that the ABS module and applicable parts had failed. When I asked about the recall, the service center said there were no recalls available for my car.
- Westerville, OH, USA
ABS module. Potential safety risk. Huge lawsuit waiting to happen.
- Canton, TX, USA
Getting check break system, ABS, and service advancetrak on my dash cluster. No codes thrown with OBD reader. Breaks will not fully apply unless I slam them down to the floorboard. Iv seen recalls on over 600,000 fords. I asked ford about my car and they said my specific vin wasn-??t showing any recalls but I know there is a recall for this as there are many claims online. My car is unsafe to drive and I would like to get it fixed under recall so I don-??t have to go out of pocket for something that seems like a common Ford fusion hybrid issue.
- Grass Valley, CA, USA
Intermittent failure of brake system. While driving the brakes stopped working. Needed to push brake pedal to ground and/or use parking brake. Turned off car. Waited 30 seconds. Started car again and brakes worked. Worked fine for ~ 1 week and then occurred again. Worked fine for ~1 year and then period of not working.
- San Jose, CA, USA
Vehicle is not stopping properly. Additional pressure is needed to the brake peddle in addition to pumping the brakes to get it to stop. New brakes and rotors were installed to try and correct the problem but it appears to be related to the NHTSA Campaign 19V904000 ABS Hydraulic Control Units (HCU). The 2010 Fusion was included in the recall buy my VIN for my 2010 Fusion was not included. This seems to be a common issue based on other reports. The recall needs to be expanded to prevent accidents. This is a major safety concern.
- Newton, MS, USA
In regards to this particular issue surrounding the 2010 Fusion: https://www.vehiclehistory.com/articles/2010-ford-fusion-abs-module-recalls-explained My VIN: [XXX] The recall involves replacing the hydraulic control unit to fully restore the function of the ABS for Fusion assembled up to July of 2009. Mine has the exact issue specified, assembled in the exact same plant in Mexico, but was confirmed to be assembled in April 2010. Because of this my Fusion was excluded from the benefits of a free recall service, and the dealership was charging me $2,836 for the ABS module, hydraulic control unit & labor combined. I've since already purchased the two parts & I'm waiting on the labor to be conducted. Is there any way you guys can work with Ford to expand the recall? I'd LOVE to be reimbursed for this. It seems like an oversight by Ford, and it seems unfair that I have to drop nearly $3,000 on the exact same issue that's free for so many others. I can't stress enough, the issue mentioned in that article is the exact issue I've had, and it was born out of the same plant. Thank you so much for your time! My phone number is [XXX] if you'd like to speak there; you're always welcome to leave a voice if need be. : ) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- North Middletown, NJ, USA
While driving the car the brake system failed to respond adequately....it was very loose and required pushing the breaks to the floor to fully stop the vehicle. upon having it towed to the ford dealer they said it was the Master Cylinder and the Hydraulic Control Unit. I then checked for recalls and found that my make and model year had been recalled for the exact problem, but was told that it was VIN specific and that mine was not impacted. As mine was made in the same plant as those in the recall I believe that the recall should have been more wide spread and clearly other vehicles that were made there are having the exact same problems.
- Greensboro, NC, USA
- Newport, TN, USA