10.0
really awful- Crashes / Fires:
- 27 / 1
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 68,778 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving. Went to stop for a stop light. I pushed peddle down. It went down 90% before I had any resistance. With the last 10% I was able to slow the car before a crash. All of the lights on the dashboard turned on, including the brake light. I turned off the car and pulled the key. I put the key in and restarted, while still sitting in the roadway. I was able to drive it less than a mile to the fire dealer. They tell me the ABS module is not working. I see there is a recall on ABS modules for other 2010 ford fusions, but not mine.
- Parkville, MD, USA
While driving at about 15 mph my dashboard ABS system failed light turned on as well as to traction failure and warning brake system maintainace light. I pressed on brake pedal and no braking was felt resulting in the car not stopping. I let it glide till it stopped I turned the car off and on and all the same warning lights were on I pressed on the brake while in drive mode and pedal to floor.
- San Tan Valley, AZ, USA
2010 Fusion Hybrid. One owner. The car had multiple warning lights come on, including "Check Brake System" "Service Advancetrac" and "ABS" as brake pedal collapsed to floor while driving in normal highway conditions. This was not an anti-lock brake hard stop incident. it was a normal easy braking situation with no advance warning of brake system failure. Vehicle has always been maintained in correct condition. Have photo of dash lights from incident. Pulled over after near collision, took dash photo, turned car off. Upon restarting, the brake pedal was normal level and firmness again. Carefully drove to nearest repair shop who could not find a cause nor repeat the failure. Local Ford dealer and VIN search indicates this vehicle is NOT covered by 19S54. Nonsense.
- Cincinnati, OH, USA
After Antilock brake activation the brake peddle fades and have to push brake peddle to floor. Have to push on pedal to get car to stop. It only happens after try to stop on a slippery surface such as ice and snow. Pedal will return back to normal after about 20 or 30 minutes. I feel this is not a safe condition, it could end up with me getting into an accident when the pedal fades to the floor. I did notice that there was a recall for certain 2006-2010 Ford fusions but apparently my vehicle isn-??t a part of that. I plan on taking the vehicle to my local dealership to get it repaired. I will also argue my case to the dealership as to that my vehicle should fall within that recall as it is exhibiting the same issues as the recall is stating. This has occurred on multiple occasions and only after my antilock system activated.
- New Cambria, KS, USA
ABS module sticking brake pedal soft Must press hard to stop, brake feel like they don-??t work ABS Lights come on traction control disengagement Took to mechanic for verification.
- Stockbridge, MI, USA
Ford Fusion Hybrid 2010 ||| ABS module error. Yes. ||| Total brake failure while driving; car ignored me pushing brake pedal. ||| No. They performed a diagnosis and ran the ABS module through testing software but found nothing wrong. They test drove it and found nothing wrong. ||| Ford service center, yes. Others no. ||| No obvious symptoms occurred prior to the incident. The car did feel like it was responding ever so slightly differently to my braking for a couple months prior to the total brake failure, but it was so slight I thought it was just in my head. There were no warning lights or anything that would lead me to believe that something was wrong with my brakes. ||| FULL INCIDENT: I was leaving a parking lot and drove up a short ramp to merge onto the highway. When I got to the top of the ramp the ramp curved downwards towards the highway, and I pressed on the brakes to stop the car so I could check for traffic. I was at a 90degree angle to the traffic. The car completely ignored me pressing on the brakes and continued to coast towards the highway; which was about 4ft in front of me; and I pressed on the brakes again and nothing happened. I saw a red brake light on my dashboard and heard loud beeping noises from it, I put the car in Park, which stopped the car, then I pulled the E-brake and turned the car off and called for a tow truck. When the car was restarted by the tow truck driver the issue went away. The tow truck driver was able to drive and brake just fine, and there were no warning lights for him. The dealership found nothing wrong with the brakes or ABS module. There is a recall out for the ABS module for the model & year of my car (Ford Fusion Hybrid 2010) for ones made in Mexico. There was no recall for this module performed on my car because it was not made in Mexico, despite having the same reported issue.
- Norwood, MA, USA
Total brake failure, with pedal going to the floor. NHTSA safety recall 19S54 for hydraulic control unit does not apply according to McDavid Ford of Fort Worth because of build date afterward. Recall should be extended since this is a common safety hazard for vehicles built after the recall cutoff of 7-15-09. Very dangerous not to issue a mandatory recall. Also, the air bag replacement has been delayed for probably more than a year. It's time for NHTSA to get serious about addressing these glaring safety problems in the Fusion ASAP. Please do your job.
- Saginaw, TX, USA
The car has multiple warning lights come on, including "Check Brake System" "Service Advancetrac" and "ABS". The car still brakes but only with much more force and brakes much more slowly. At first it was intermittent but now is stuck in this form. Ford has done a recall for my model (19S54) but my car was built 5 months after the last ones. It was manufactured in the same factory. Based on research, the fix seems to be replacing the ABS module and flushing out the brake fluid. I hope that the recall will eventually extend to later-built cars like my own.
- San Diego, CA, USA
Brakes stopped working. ABS and Brakes lights flashed on when hitting brake from reversing out of parking spot
- Winter Springs, FL, USA
Front brake calipers are seizing up and getting so hot they smoke (could potentially cause fire). This heat destroys the brake rotors and pads. The car wobbles when this is occurring. This is the second time in two years the rotors, brakes, calipers and brake lines had to be replaced. Mechanic has replaced all components again and has determined the ABS module is sticking, which will not allow the new brake system fluid to bleed. Mechanic determined the ABS module is malfunctioning and needs to be replaced. This car is mostly highway driven.
- Mexico, MO, USA
Power Brake failure. Pedal needs to be pressed to the floor for brakes to engage. Dealer confirmed a Hydraulic Control Unit failure. This is the same problem that resulted in model 2010 Ford Fusion recalls. Ford is stating the recall doesn-??t apply to our VIN but its the same issue and they want us to pay $3000 for the repair.
- Knoxville, TN, USA
My granddaughter was starting her car and the brake just stuck. It would not go down or move. 2010 ford fusion Hybrid this happen approximately last Wednesday, n November 9, 2022. I have done research and it's a record issue with the ABS SYSTEM failing in the Fusion, plus all the above recalls. Ford want 1800 00 to repair this issue. No crash thankfully. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Gun Barrel City, TX, USA
On my 2010 Ford Fusion Hybrid the ABS module and brake system warning lights all turned on at once at random, and the brakes stopped working properly. The vehicle is not drivable. I see there has been some recalls for this for 2010 non hybrid fusions, but this is a seriously dangerous issue for the hybrids also!
- West Hartford , CT, USA
The contact owns a 2010 Ford Fusion. The contact stated that while operating the vehicle, the brake pedal had to be depressed to the floorboard to stop the vehicle, causing the braking distance to be extended. The vehicle was taken to the local mechanic who indicated that the braking mechanism was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.
- Youngstown, OH, USA
RE: From my complaint earlier. I took my car to a mechanic to find out why I was losing my brake fluid. The mechanic said the leak was coming from the ABS Box. ( Hydralic) this was the problem Ford Motor Company had a recall for, Their quick fix DID NOT take care of the problem by switching to DOT 4 brake fluid. I still had some brake issues after I took it in for the recall. When it is raining I still had the issue of my brakes failing or if I hit a bump in the road I had brake failure at times. Ford Motor Company took a cheap way out thinking this would solve the problem. I had to leave the road in the pass causing damage to my 2010 Ford Fusion. Today I am very angry with Ford Motor. They should have replaced Hydraulic brake system in the vehicle instead of playing games with people lives. Ford Dealership told me the part would cost $600. Ford Motor Company should be held accountable for their lack of interest of fixing the recall the correct way.
- Falkner, MS, USA
After taking my car in for the recall on the Hydraulic system on the brakes which it them for ever to send out the second letter for the repairs. During the waiting period I had to leave the road to keep from hitting someone because of brake failure. I have notify Ford Motor Company of the problem right after they sent the first letter. I had damaged to my car that they refused to help with. They sent me a form to sign that said I would not hold Ford Motor Company responsible or Ford Techs should they damaged the RCM when removing to send to their labs. Which I refused to sign because I did talk to a mechanic that worked Ford motor. He stated that the slight wrong move or bump could damaged the main board and it was an very expensive part. Ford Motor Company resolution to fix the recall problem was to bleed out the DOT 3 brake fluid and replace it with DOT 4. I still have brake issue if I am driving in the rain or hit a bump in the road. Now I am having a problem with brake fluid leaking since they switched the fluid. I am going to have a mechanic check to see were the leak is coming from. We own this car 10 years and was satisfied with the car and kept it when we purchased an SUV. Good motor in the car. After dealing with Ford Motor Company about the accident with my car and the other recalls I regret we did not trade it in, but I would have more regret selling it to someone knowing that it could be a danger to their life as it was mine. Even though the car does have a good motor I will never purchase another Ford or purchase and make of any car from any Ford dealership due to the way Ford Motor Company handle my brake recall that cost me money to have the repairs to my 2010 Ford Fusion.
- Falkner, MS, USA
The brake system failed while vehicle was in operation on a highway travelling at 65 mph. While not completely nonfunctional, all advanced braking features such as ABS and power brakes were immediately disabled and only pressing the brake pedal completely to the floor would slowly bring the vehicle to a stop. Other drivers around my vehicle as well as myself were in danger, as I was at that time suddenly unable to stop the vehicle normally. If a sudden traffic stop were required or a situation requiring ABS encountered, a collision would have been extremely likely. I brought the vehicle to a service center the same day the issue occured. The dealer confirmed that many fault indicators were actively lit on the dashboard, the brakes were not functioning correctly, and error code "U3000" was stored on the vehicle's onboard computer. After performing extensive diagnostics, the dealer recommended that the ABS/Brake Control Valve Module be replaced. I put an order in for the component (part number BE5Z2C219H) on 01JUN2022 but as of 19OCT2022, the part is still not available due to being waitlisted. I was told that I was number 600+ on the list to receive this ($645.25) part as this exact component is currently part of a large recall that the manufacturer says my vehicle doesn't qualify for. As mentioned, there is a recall for my exact vehicle model, year, and plant of manufacture but I am told that my VIN is not in the range covered by this recall--even though it presents the exact symptoms and it seems that the same component has been determined to be at fault. That recall is: 19S54 - Certain 2006-2010 Model Year Fusion/Milan/MKZ/Zephyr Vehicles Equipped with Anti-Lock Brake Systems - DOT 3 Brake Fluid and Anti-Lock Brake System Function The vehicle is available for inspection anytime as it has been undrivable now for almost 5 months.
- Spring Valley, CA, USA
Braking failure and lights associated with it are currently on in the dash. Dealer says I need a new ABS Module and HCU. Around $2,000 worth of parts to fix it. This recall was first issued 3 years ago and Ford still has not found a solution apparently.
- Clover, SC, USA
The contact owns a 2010 Ford Fusion. The contact stated while driving 45 MPH and attempting to stop the vehicle however, the vehicle failed to stop as needed. The contact depressed the brake pedal extremely hard to stop the vehicle. The vehicle was taken to the dealer and the contact was informed that the ABS valve needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was 100,000.
- Bosque Farms, NM, USA
- Ashland, VA, USA