10.0

really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
60,668 miles

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« Read the previous 20 complaints

problem #683

Feb 022015

Fusion

  • 70,000 miles
Ford Fusion transmission oil leaks from left side half shaft area. Had transmission work done at 30,000 from screwed up transmission. Was told seal was too small and Ford new and would replace if those affected brought in for repairs. Now at 70,000 miles, leak as listed above with trans slip as so many posted on internet and going through the same situation. Ford will not repair since they have not been informed that it is a recall item. How many do you need to get this fixed before it becomes a danger driving and trans slips when cold and have to keep filing trans fluid. I bought brand new and still in my possession. Car taken well care of in my possession.

- Sterling Heights, MI, USA

problem #682

Mar 122015

Fusion

  • 147,826 miles
While driving approx. 55mph, the car started sputtering and shaking like it was running out of gas, the wrench light came on, and it decelerated to just under 20mph. The RPM's would jump up and down but the car would not accelerate no matter how much I pushed the gas pedal. I pulled over, shut the car off, and restarted it and the problem had stopped. Thinking it was okay to drive, I tried again and it started up fine, no warning lights came on, and it drove fine for about 10 miles then the same issue started again. I had to limp it home at about 20mph because it would not accelerate again and once again it ran fine after shutting the car off and restarting it.

- Spring Hill, FL, USA

problem #681

Mar 062015

Fusion

  • 149,000 miles
I was driving at approximately 60mph on a highway and the engine suddenly revs but all the power is gone. The engine couldn't maintain a gear and started decelerating in the middle of traffic while the little service wrench light came on. I had to quickly get off the road and to safety before I was run off it.

- Poughkeepsie, NY, USA

problem #680

May 302014

Fusion 4-cyl

  • 42,356 miles
While driving at speeds over 30 mph the engine will loose power and the rpms will drop and then rev back up. This happens when there is a quick acceleration, like merging onto the freeway, pulling onto a busy street. The worst experience happened just last night, March 2,2015. I was accelerating from a stop on to a busy street and the car stuttered and shook as if it was a manual transmission. I had no control over the speed of the car and traffic was coming towards me in both directions. Out of nowhere the vehicle clicked into gear and accelerated. We replaced the throttle body last year and are still having the same problems. Replacing the throttle body has made no difference. This vehicle is completely unsafe to drive in its current condition.

- Apo, AE, USA

problem #679

Jul 312013

Fusion 6-cyl

  • 98,500 miles
The first time I noticed something wrong I was trying to pass a slower moving car. I turned the signal on, moved over to the passing lane, went to accl. And the car basically red lined and went no where. So I don't pass and god for bid pull out in front of faster moving cars. Now, after driving across town, and it gets up to normal running temps the car has trouble shifting around 3rd through 5th gears. It lurches like it would if a new driver in a manual transmission might do, until you let off the gas and I guess let the motor catch up.

- Fort Wayne, IN, USA

problem #678

Jan 262015

Fusion

  • 109,000 miles
1. the power steering went bad in Dec. 2014/ cost $1600 to fix. Done at crossroads Ford in kearney ne. 2. less than 1 month later in Jan. 2015, the transmission started leaking fluid and had other issues with shifting. Looks like now I'll have to put in a new transmission. 2010 Ford Fusion SE with 109,000 miles.

- Valentine, NE, USA

problem #677

Jan 202015

Fusion 6-cyl

  • 76,000 miles
Vehicle started leaking transmission fluid. It remained as small drips and not in any heavy volume. Took the vehicle to Ford to be diagnosed and mechanic stated that a bushel needed to be added to the transmission and the seal needed to be replaced. Mechanic also stated that the bushel is not currently installed in the vehicle (stock) but that Ford recommends that one be added. Total cost of the repair was around $1100. It doesn't seem very fair that Ford recognized that they needed to add that additional part to the car to keep it from leaking transmission fluid but hasn't issued a recall for the installation of the part. Instead they expect hard working americans to pay out of pocket for their mess up. One more reason to buy foreign - if american car companies want the support of the american consumer they should stop screwing them over for a profit and take care of their needs.

- San Angelo , TX, USA

problem #676

Jan 192015

Fusion

  • 31,522 miles
I own a 2010 Ford Fusion with only 31,500 miles. The LH half axle stated to hemorrhage transmission fluid. It was about 3 weeks out of warranty. This is a common issue from what my research shows.

- Pawtucket , RI, USA

problem #675

Jun 022010

Fusion

  • 1,899 miles
Since the vehicle was new the transmission slips or jumps into gear. The engine also hesitates when the gas pedal is pushed and then starts to go. Visits to three Ford dealerships over the years and calls to Ford have been useless. Ford dealers will charge for reprogramming of computer which does not fix the problem, there is what Ford calls a recall but they will only fix the problem if the dash light comes on because their oil change people can't tell if there is a problem unless the light comes on. Ford has given me numerous "work tickets" but they are unwilling to fix the vehicle or don't know how. I know this is a common problem with Ford vehicles after sitting in dealership waiting rooms with others who have the same issues. If you own a Ford be careful when merging onto a highway because your vehicle may not go when you want it to.

- Mount Kisco, NY, USA

problem #674

Jun 252014

Fusion

  • 71,287 miles
The car when I mash on the gas the car jerks, and I get of gas and then get back on it will go then but it starts back jerking, I am scared I am going to have an accident from that and it is getting worst.

- Stonewall, LA, USA

problem #673

Dec 172014

Fusion 4-cyl

  • 34,000 miles
I have a 4-year new Ford Fusion 2010, manual shift transmission. On 12/17/14, while I was driving at approx. 40 mph on a busy road putting my car on gear 4, all of a sudden, the wrench light lit up, and the car jumped violently as if it was at gear 1 or something. Startled, I gently pushed the gas pedal a bit more, that didn't help; tried again, still violently jump. I hit the clutch, pressed the break pedal just enough to steer my car off the road to a parking lot. After turned off the engine, checked the car, then started the engine again, the wrench wasn't lit, and I drove away. -- this was the first time the trouble occurred. Before the problem re-occurred on 12/20/14, I noticed several sudden accelerations, and sudden stalls while I was driving. The 2nd time the wrench light lit up, same problem: Car jump, felt like on gear 1 while actually on gear 3 for a while, have to stop in the middle of the road and re-ignite the engine to get the car moving again. Local Ford dealer did diagnosis and concluded the throttle control body was bad, to fix the problem they must replace the throttle control body and charge me $450. They said there is no warranty on the throttle control body, and parts do go bad sometimes. Really, in 4 years" for a well maintained, garaged car at 34K mileage? the problem smells like a defect, not a standard wear and tear, why should I pay for replacing a defect part? how do I know whether the new part is not a defect again" I'm scared of driving on high way.

- Palo Alto, CA, USA

problem #672

Dec 012014

Fusion

  • 78,000 miles
Wrench light comes on. Ford is trying to say it's covered because the wrench light is on, and then bring you in to the shop to pay $2000 for a valve body in the transmission. They are pulling the wool over the NHTSA by making it seem like they have covered it when it's something entirely different. Should have bought a Nissan. Basically the car doesn't accelerate. Come the time I might get hit by a car, I wont be able to accelerate properly.

- Royersford, PA, USA

problem #671

Dec 152014

Fusion

  • 78,744 miles
Wrench light comes on and the car does not accelerate! whole vehicle shakes. Feels like the car is going to just die. Not happy with the car!!!

- Royersford, PA, USA

problem #670

Jul 182011

Fusion 6-cyl

  • 500 miles
The transmission would seem like it would go into neutral between 1-2 shifts and also on the highway it would sometimes act the same in gear 6. the transmission was changed once by Ford. Reprogrammed 4-5 times, and multiple parts changed and still poor performance exist. This vehicle was purchased new from the same dealer that has serviced it and I would like to claim this as a lemon in the state of fl while still under the factory power train warranty.

- Miami, FL, USA

problem #669

Nov 292014

Fusion

  • 88,500 miles
Traveling at 55mph I suddenly lost power in engine and was unable to shift into another gear. My engine slowed to a rough idle. I safely was able to pull to roadside and turned off the car. I restarted the vehicle noting a rough start but the car performed normally after I began driving it down the road. About a half hr later I was traveling at 35mph with the same thing occurring, I was able again to pull safely off the road and able to turn off and restart the car noting again a rough start but the car performed again normally and the wrench went away again. I went to a service center and hooked my car to a computer finding P code 2111 with actuator stuck open. Ford initially told me this was my issue to fix when I called. The second time I called I spoke to a different rep and informed them of the known NHTSA investigation and the customer service program already established. A case number was started with them. I am unable to get to a Ford dealership until tues due to work.

- Murrells Inlet, SC, USA

problem #668

Nov 172014

Fusion

  • 51,200 miles
I was driving home from work last night and my car shut off. It shook violently and decelerated to a stop. I read online about the 13N09 consumer satisfaction program and since my car is exhibiting the same symptoms I decided to limp into the dealer. It appears that Ford has decided to extend the warranty on these defective throttle body parts but for some reason my 2010 Ford Fusion with a faulty throttle body position sensor is not covered" if it has been determined that the part is defective in the Ford Fusion then shouldn't all of them be covered" I don't feel that I should have to pay for a faulty part that just happens to also be a safety issue. Ford needs to step up and own up to this issue not profit from it.

- Ellisville, MO, USA

problem #667

May 182014

Fusion

  • 100,010 miles
Several incident over the past two years power steering would default, service advancetrac, power steering default would appear on dash. I would turn car off and turn it back on the power steering would be back on. This happened on multiple occasions. On May 15th I parked my car. Went to church, came out of church, moved my car to a different parking spot, turned car off. When I restarted it the power steering went out and has been ever since. I was quoted at 1800 to get it fixed by dealership.

- Chicago, IL, USA

problem #666

Oct 222014

Fusion 4-cyl

  • 48,000 miles
Shame on you Ford! hard working middle class family purchased a 2010 Ford Fusion for our son to use while he's in college. While driving the car on 1-95 the check engine light came on and also service power steering. The steering wheel locked and the car was impossible to drive luckily it was a week day so we were able to find a Ford dealership. Well they told us it was a evap pump $340, they reset the power steering sensor and thought they fixed it. Few days later the same thing happened again. Another mechanic told us it was uneven tire pressure that set the sensors off the car drove for an hour and the sensors went off again.there should be a recall too many people are having this problem. This is horrible Ford so many family's rely on your cars for the safety of their family! I will never buy Ford again! power steering warning message as the failure occurred again. Took the car to another Ford dealership and now I was told the front axle has to be replaced $2300. Money pit!! this should not be happening to a 2010 car with 48000 miles on it.

- Ny, NY, USA

problem #665

Jun 122013

Fusion 4-cyl

  • 50,008 miles
On June 12th 2013 my 2010 Ford Fusion lost all power while I was driving. This occurred at approximately 35 mph. Total miles on vehicle 50008. The vehicle was unable to drive and I was forced to tow the car. It was towed to a local Ford dealership. The dealership informed me the throttle body was defective. I was informed that this part was not covered under the drive train warranty. The cost of this was out of pocket at this point. Parts and labor totaling $409 paid in full at the dealership. I was told by Ford representative at the dealership to keep the receipt for a potential and likely recall. Under Ford "customer satisfaction program? they supposedly mailed out letters to affected customers in early 2014 for warranty extensions and potential refunds. However I didn't receive anything from Ford even though they had my correct mailing address and phone number. Ford was aware of my warranty claim at the time as I contacted them by phone on 06/13/2013. On 10/01/2014 I contacted Ford Motor Company via phone after I read a news article about the "customer satisfaction program". I was informed at this point by a csr and a supervisor that they could no longer help me because deadline date for refunds was 07/31/2014. I feel this is completely unfair to me the consumer. I was forced to pay out of pocket for a defective part that Ford was completely aware of even before my issue. This is a major safety issue for Ford. When the incident occurred I was driving in traffic and lost all power to my vehicle. Luckily I was only traveling roughly 35 mph and was able to pull over safely. I can only imagine the results if I was driving on a major highway. I would like to file a complaint towards Ford Motor Company for safety concerns with the defective throttle body and the poor customer service that was provided to me.

- Morgantown, WV, USA

problem #664

Sep 292014

Fusion 6-cyl

  • 80,000 miles
I have had this car for 2 years now. I first had issues with the throttle body and my car shutting off at intersections and had that replaced within a year of buying the car. I have been having issues with the transmission slipping between 1st and 2nd gear for almost a year now. I first had seals replaced. The second time I had my cv joint boots replaced and found out they are wearing out the seals that are causing transmission leaks. The car is in the shop for the 3rd time because of the same transmission leaks and difficult shifting between 1st and 2nd gear and will most likely be getting a new transmission because the cv joints and seals have failed again within the 3 months of being replaced.

- Atlanta, GA, USA

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