10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 82,931 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car looses power and the check engine and transmition light comes on car while driving at low rpms while driving on city streets. Had to pull over and shut off car and restart in order to drive home. Had computer system scaned and a P2119 code comes up for throttle body. Just had car in for a 15S34 recall purge valve assy and has been doing this since. Cleared code and for a coupe of days its fine then it starts all over agin
- Rochester, NY, USA
The contact owns a 2010 Ford Fusion. When the down button was depressed on the front driver's side window, the window failed to roll down. The contact also stated that the front driver's side door failed to open from the inside. The contact had to exit the vehicle from the front passenger side door. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000. The VIN was unavailable.
- Conyers, GA, USA
Car stalled in parking lot. Ford dealer said it was the throttle body, and that the replacement was covered under some type of extended warranty. However, I do not have an extended warranty on the car, so I was suspicious. They did charge for a fuel injection service. Research online revealed that this is an ongoing problem with Ford, and there has been no recall of the electronic throttle body. The car can stall at any speed, with potential loss of life. I would like to be part of any further legal action on this. Ford should be held accountable.
- Parsippany, NJ, USA
The contact owns a 2010 Ford Fusion. The contact stated that the recall notice for the electrical system was received in November of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The NHTSA campaign number was unknown. The contact had not experienced a failure. Updated 05/25/16
- Arroyo Grande, CA, USA
The contact owns a 2010 Ford Fusion. While the vehicle was parked, the center console where the gear shifter was located caught fire. The contact poured water on the flames, which caused the fire to slightly diminish. The vehicle was towed to the dealer where it was diagnosed that something external caused the fire. The manufacturer was notified of the failure. The vehicle was not repaired. There were no reports filed. The approximate failure mileage was 130,000.
- Martinsville, LA, USA
Heater/ac making a very loud noise when turned on any setting and will not speed up when fan speed is turned up or down.
- Washington, DC, USA
The contact owns a 2010 Ford Fusion. The contact stated that the speedometer did not function properly, the automatic door locks did not function, the digital odometer did not function properly, and the vehicle intermittently did not accelerate even when the accelerator pedal was depressed. In addition, the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the speed sensor was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure.the failure mileage was approximately 75,000.
- Clinton, NY, USA
Computer controlling throttle shuts engine off at highway speeds. No power to control vehicle.
- Abingdon, VA, USA
Power steering was suddenly lost first time in October of 2015 almost causing me to run into a curb. Second time in November of 2015 fiance was driving and the power steering was suddenly lost power steering light came on only giving us about a five minute warning while he was driving and almost ran into another vehicle. A Ford dealership wanted to charge me over $2,000 to replace entire electronic gear which was not the problem at all. I took it to another mechanic and he said it was the rack and pinion that has gone bad and is going to cost over $1,000 to get a new rack and pinion. He also said that the loose rack and pinion was causing the powering steering hose to leak.
- Marysville, OH, USA
Last year I had the throttle body recalibrate and cleaned. After receiving the extended warranty, Ford replaced the part at no cost. It has been not even a year yet and my car is experiencing the same problems. I was at a stop light and my vehicle stalled our and the wrench light came on as well as some other lights. The light turned green and from what I remember from the other 1000 posts, they said to turn the car off and restart it. That's exactly what I did. It obviously occurred a few more times as well. I took it to the dealer and my bill was 1,000 dollars. They changed a purge valve which was stuck open. Therefore, allowing the gas to flow directly to the canister. They also mentioned how dirty the engine was and recommended that I get a flush done on the vehicle. I declined because I knew that carbon was coming from the throttle body. Anyways, the vehicle is very unstable and unsafe. When I step on the gas pedal, it takes a good 7 seconds to accelerate and therefore possibly causing a crash, especially trying to merge on the parkway. I went through this a year ago and ever since spent over 6,000 dollars in repairs. Not to mention the motor mounts which break pretty often. It looks as though the transmission is going to jump out of the vehicle. I called Ford and explained that my car was experiencing throttle body issues again and they said that once it's fixed, the warranty is up and I have to pay out of pocket. This is ridiculous! their cars are unsafe. What if I was one of the victims where the car stalled while driving? I know this has happened. Please look into this vehicle, it is not a safe car.
- Coraopolis, PA, USA
The contact owns a 2010 Ford Fusion. While driving 60 mph, the power steering failed and the vehicle jerked. The vehicle was restarted. The vehicle was taken to a dealer where it was diagnosed that the electronic steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.
- Lebanon, PA, USA
I was driving down the highway and a red triangle light comes on that says to stop safely. The engine shut off. I had to pull over and turn car off. Once I started it back it starts fine but continues to turn off very few miles. This is a major problem and puts my families lives at risk. No lights are on after I turn car back on. This is very serious and can cause my family to die in a car crash. Thankfully the hybrid engine still works which lets me slowly pull over but my speeds on the interstate goes from 70 to about 30 really fast and puts us in a very dangerous situation. Please help me fix.
- Harrodsburg, KY, USA
While stopped at red light and stop signs attempting to turn, the vehicle would rev itself corresponding with a rapid increase/decrease in RPM. Upon acceleration the car would stutter and the engine turned off while allowing me to enter the intersection resulting in very close calls. This has been recurring with more frequency.
- Fort Myers, FL, USA
I was driving on the interstate in the passing lane when my vehicle stopped accelerating. I had no way to give gas to the car. I managed (luckily) to pull over to the breakdown lane. The car was running roughly with no way to give it gas. I shut it off and restarted it successfully and was able to continue. This happened several times over several days. The local parts store checked the codes and it was the P2111 throttle body actuator. I found out also that it was under extended warranty for that part. I made arrangements with the local Ford dealer to have it repaired. I do not understand why my life was put in danger with a known very serious defect. Why didn't the NHTSA make Ford do a recall? an extended warranty just postpones the time that the event will happen. I noticed that there were many people that had reported the same problem.
- Danvers, MA, USA
I was going down the road at 25 mph and the steering failed. Power steering was going in and out, and was mostly out. I had to pay for a new steering gear assembly - despite the fact that there seemed to be many, many, many vehicle recalls for steering on the Ford Fusion. The dealership and Ford was unwilling to pay for the replacement part and labor. I had to pay a total of $1833.57 for the steering, labor, and for the alignment. I am hoping that I will be reimbursed from the dealer for the the parts.
- Ypsilanti, MI, USA
The contact owns a 2010 Ford Fusion. The contact stated that the power steering failed on the vehicle while the vehicle was in reverse. The power steering warning indicator illuminated. The failure occurred several times. The vehicle was taken to an independent mechanic where the technician could not diagnose the failure. The contact mentioned that previously the steering harness and the power steering motor were replaced. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 138,000.
- Spring, TX, USA
While driving (8/8/15) on I-65 at approx. 75mph, the RPM's dropped and there was no response from the throttle pedal. After carefully making our way to the shoulder, it was noticed that charging system and throttle control/transmission indicator lights had turned on. I turned the vehicle off and upon restarting, everything appeared to be working as it should. The above was the second instance of this malfunction. Previously (June 2015), while driving in city traffic at approx. 30mph, the RPM's dropped and the throttle pedal became unresponsive. After turning the vehicle off and back on, functionality resumed. Over the next 15miles back home, this occurred three more times at speed between 25 ~ 55 mph. At all instances, the throttle control/transmission indicator light turned on, but then turned off after restarting the vehicle.
- Franklin, KY, USA
My 20 year old daughter and two friends were traveling back from the campground heading back to one of the friends house for the night. They had decided to stop by a coffee shop just around the corner from where they were heading. When she went to make the turn from the highway into the parking lot the car lost all power steering. She managed to get the car into a parking space and no one was injured nor was there a wreck. She stated to me that the car was fine no problems at all until she slowed to make the turn into the parking lot that when the power steering went out and a message came up on the dash along with the traction control symbol. There were no warning signs before the problem accrued just happened at the snap of your finger.
- Stanley, NC, USA
As I was driving about 70mph on the interstate, I lost acceleration. The rpms dropped and I wasn't able to get any response from the gas pedal. Luckily, traffic was light and I was able to make my way over to the shoulder and turn the car off. After doing this, the car started back up and I had acceleration again. Once I returned home, I looked this up online and found many references to the recall on the electronic throttle body. I only drove it a couple more times while waiting for the part to come in and I stayed in town. The incident occurred one other time in the 6 days it took for my part to be ordered, delivered, and repaired. Since Ford only wanted to reset the throttle body rather than replace it, I paid for it myself and had my dad do the work. I'm very lucky that the interstate wasn't crowded and that I wasn't in the busy city when this happened.
- Manteno, IL, USA
- Houston, TX, USA