10.0

really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
8 / 0
Average Mileage:
56,295 miles

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« Read the previous 20 complaints

problem #726

May 162015

Fusion

  • 38,218 miles
I tapped the gas after I stopped at a stop sign & the car revved really high but didn't go anywhere. Then the 2nd time I was on the highway the car revved really high again & again went really slow, like something wasn't catching. I'm glad the highway was empty because I could've caused an accident

- Brooklyn, NY, USA

problem #725

May 182015

Fusion

  • 73,500 miles
Driving down the high way and my car lost all accelerating capability and almost caused a serious accident. My car was previously taken in three months ago because it was stalling but I was told by Ford without any check engine light they couldn't do anything. I even did some online research before I went to Ford and suggested the throttle body position sensor and they said it wouldn't cause my car to do that.

- Broomfield , CO, USA

problem #724

May 062015

Fusion

  • 72,000 miles
Car had sudden deceleration, loss of power, waited about 30 seconds and tried to restart. Car restarted and parked due to safety concerns. Did some research to find that nhtsb is failing to issue recall but Ford has voluntarily agreed to fix and extend warranty. The dealer is playing dumb about it being throttle body issue even though it is supposed to be fixed free under Ford csp# 13N03 and had the exact symptoms as described. This item should be recalled as it is a serious safety hazard on the vehicle.

- Killingly, CT, USA

problem #723

Apr 202015

Fusion 4-cyl

  • 46,523 miles
On 04/13/2015 I experienced rapid deceleration while driving home form work on the highway and the wrench light came on the dash. I called the dealership and made an appointment to have the problem looked at on 04/15/2015. While driving home from work on 04/16/2015 the problem happened again so I called the dealership and made another appointment on 04/17/2015. After about an hour they couldn't find any error codes and failed to replicate the issue. They told me to drive the car and hope it doesn't happen again. Since then the problem has occurred on the following dates: 04/18,4/19,4/21. I ordered the part myself and will do the repairs myself since I can't wait until a complete failure happens. That would increase the chances of causing a serious accident.

- Alexandria, VA, USA

problem #722

Mar 292015

Fusion 6-cyl

  • 105,000 miles
Upon accelerating from a full stop at a red light the car entered "limp" mode (would not accelerate, but I could still steer and the engine was still on) and the wrench light appeared on the dash. I already had the dealership perform the throttle fix of the 2014 recall on various Ford models of 2009-2012.

- Ladera Ranch, CA, USA

problem #721

Mar 122015

Fusion 4-cyl

  • 71,075 miles
Driving the car home from the dealership cruising down the highway and suddenly the car just would not accelerate any more. Scary feeling when your cruising at 55 and suddenly the car would not stay at highway speed. It would still idle but it idled roughly. You could push down on the pedal but it would do nothing. It just lost all power so I had to quickly pull onto the shoulder of the road. Good thing no one was following me to close. I called the dealer and they sent out a tow truck. I had to get a ride home and the car went back to the dealer for repairs. Turns out that the throttle body sensor quit working.

- Cecil, WI, USA

problem #720

Jan 152013

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact stated that while driving at a high speed, the vehicle jerked and lost power as the service vehicle soon warning light illuminated. The vehicle was taken to a dealer. The technician diagnosed that the throttle body needed to be replaced. The vehicle was repaired. However, the failure recurred. The vehicle was taken back to the dealer, who diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was unavailable.

- Ludlow, MA, USA

problem #719

Nov 012014

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact stated that while attempting to accelerate from a stop, the vehicle accelerated excessively without warning. The vehicle was towed to the dealer, where the floor mat was replaced but the failure reoccurred twice. The vehicle was taken back to the dealer, where it was diagnosed that the failure was related to the floor mat. The contact referenced a manufacturer's recall related to the failure. The VIN was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Philidelphia, PA, USA

problem #718

Jun 022010

Fusion

  • 1,899 miles
Since the vehicle was new the transmission slips or jumps into gear. The engine also hesitates when the gas pedal is pushed and then starts to go. Visits to three Ford dealerships over the years and calls to Ford have been useless. Ford dealers will charge for reprogramming of computer which does not fix the problem, there is what Ford calls a recall but they will only fix the problem if the dash light comes on because their oil change people can't tell if there is a problem unless the light comes on. Ford has given me numerous "work tickets" but they are unwilling to fix the vehicle or don't know how. I know this is a common problem with Ford vehicles after sitting in dealership waiting rooms with others who have the same issues. If you own a Ford be careful when merging onto a highway because your vehicle may not go when you want it to.

- Mount Kisco, NY, USA

problem #717

Nov 172014

Fusion

  • 14,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was started, it accelerated without the accelerator pedal being depressed. The vehicle went down an embankment and across four lanes. As a result, the vehicle crashed into a brick wall. A police report was not filed and there were no injuries reported. The vehicle was towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 14,000.

- Charolette, NC, USA

problem #716

Dec 172014

Fusion 4-cyl

  • 34,000 miles
I have a 4-year new Ford Fusion 2010, manual shift transmission. On 12/17/14, while I was driving at approx. 40 mph on a busy road putting my car on gear 4, all of a sudden, the wrench light lit up, and the car jumped violently as if it was at gear 1 or something. Startled, I gently pushed the gas pedal a bit more, that didn't help; tried again, still violently jump. I hit the clutch, pressed the break pedal just enough to steer my car off the road to a parking lot. After turned off the engine, checked the car, then started the engine again, the wrench wasn't lit, and I drove away. -- this was the first time the trouble occurred. Before the problem re-occurred on 12/20/14, I noticed several sudden accelerations, and sudden stalls while I was driving. The 2nd time the wrench light lit up, same problem: Car jump, felt like on gear 1 while actually on gear 3 for a while, have to stop in the middle of the road and re-ignite the engine to get the car moving again. Local Ford dealer did diagnosis and concluded the throttle control body was bad, to fix the problem they must replace the throttle control body and charge me $450. They said there is no warranty on the throttle control body, and parts do go bad sometimes. Really, in 4 years" for a well maintained, garaged car at 34K mileage? the problem smells like a defect, not a standard wear and tear, why should I pay for replacing a defect part? how do I know whether the new part is not a defect again" I'm scared of driving on high way.

- Palo Alto, CA, USA

problem #715

Sep 292013

Fusion 4-cyl

  • 35,575 miles
I filed an original complaint regarding sudden failure of my vehicle to move or produce any power back on 10-05-2013 under NHTSA id number 10546865. At that time I described the following: Summary: I was at a stop light. The light turned green and I began to accelerate to about 10 mph when the car suddenly began running rough and I could not increase speed. It slowed down to about 3 mph and the wrench light came on and no matter how far I pushed the pedal it would not move past 700 RPM. This repeated itself several times more that day. Did it again and it seemed it was increasing in frequency. Took the car to the dealership and they said the throttle body failed and that it is a common occurrence. It had an error code of P2111. Filed original complaint because I was informed that there was a large number of these failing prematurely and to document my vehicle. I paid the repair in October 2013 for exactly same symptoms P2111 and same conditions as all of the other vehicles in this investigation were experiencing. I kept track of NHTSA's investigation came to find out that Ford had issued a "customer service campaign" earlier this year that extended the warranty on the throttle body to 10 years/150K miles and a letter would be sent out. I never received one. Contacted my dealership who said they did not see anything under my VIN but would send the request to Ford. Ford says that NHTSA determines which vehicles fall under the issue. So just contacted NHTSA via telephone speaking to [xxx] who said that since I already filed a complaint with NHTSA that she could not help me but said for me to go online and update my complaint so that the NHTSA engineers would investigate further. In warranty database I found many 2010 Ford Fusion produced before and after mine (**/**) with the same problem. I would like a call from a NHTSA engineer please. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Coral Springs, FL, USA

problem #714

Nov 142014

Fusion

  • 66,500 miles
Car was at a complete stop. Engine began to race (sudden unintended acceleration). Car began to lurch forward. Applying brake full pressure would not stop - had to place in park. Incident continued for 30 seconds. Had happened over 20 times since July of 2014. Took car to local dealer and ran diagnostic on ecs. No codes reported. Filed case with Ford Motor Company. They will not address problem because no fault codes are being reported. Have case number but did not include as could be security risk. Incident has not occurred since.

- Pueblo, CO, USA

problem #713

Nov 172014

Fusion

  • 51,200 miles
I was driving home from work last night and my car shut off. It shook violently and decelerated to a stop. I read online about the 13N09 consumer satisfaction program and since my car is exhibiting the same symptoms I decided to limp into the dealer. It appears that Ford has decided to extend the warranty on these defective throttle body parts but for some reason my 2010 Ford Fusion with a faulty throttle body position sensor is not covered" if it has been determined that the part is defective in the Ford Fusion then shouldn't all of them be covered" I don't feel that I should have to pay for a faulty part that just happens to also be a safety issue. Ford needs to step up and own up to this issue not profit from it.

- Ellisville, MO, USA

problem #712

Aug 012014

Fusion

  • 150,000 miles
The contact owns a 2010 Ford Fusion. While driving approximately 70 mph, the vehicle suddenly shut off. The contact was able to merge the vehicle to the side of the road and restarted the engine. The vehicle resumed normal operation. The contact indicated that during the incident the check engine and service sensor lights illuminated. The dealer replaced a computer, but the failure persisted. Later, while driving approximately 60 mph, the speed suddenly decelerated. The vehicle would not accelerate. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,000.

- Rolling Prairie, IN, USA

problem #711

Jul 082014

Fusion

  • 98,000 miles
The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 35 mph, the vehicle accelerated and jerked without warning. The vehicle was taken to a dealer where the technician diagnosed that the throttle body needed to be replaced. The vehicle was repaired. However, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 98,000...updated 12/11/14 *

- Coraopolis, PA, USA

problem #710

Oct 082014

Fusion

  • 128,500 miles
There were two events with the electronic throttle cutting off while driving, though, engine did not stall, requiring reset by turning off the ignition then restarting the car. At the time the throttle cutting off there was a yellow wrench indicator light light on my dash. This mimics NHTSA action number: PE13003, however, this action number does not include my VIN number.

- Mullica Hill, NJ, USA

problem #709

Oct 102014

Fusion

  • 69,000 miles
The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 70 mph using the cruise control, the vehicle stalled as the wrench warning light and the brake light illuminated. The vehicle was merged to the side of the road where it was restarted. The failure recurred multiple times. The vehicle was taken to an independent mechanic. The technician diagnosed that the electronic throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 69,000.

- Albany , NY, USA

problem #708

Sep 262014

Fusion

  • 84,632 miles
Throttle body failed and required replacement. This is a known issue and there is an extended warranty on the part, but because the repair was done at a private service center and not a Ford dealership, Ford refuses to pay for the repair. Guess I won't be buying a Ford ever again!

- Ephrata, PA, USA

problem #707

Sep 212014

Fusion 4-cyl

  • 74,000 miles
Sudden loss of throttle response at 30mph driving speed. Vehicle soon stalled losing engine power. Check engine light illuminated. Ford obd code P2111, throttle actuator stuck open. Replaced faulty throttle body with new to remedy situation. Erased obd codes. No further problems. This complaint will also be forwarded to Ford consumer relations.

- Lake Zurich, IL, USA

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