10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,927 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The power steering locked up and would not let me drive the car. Thank goodness I was not driving. The car is at the dealer and it will cost more than $1700 to fix. I see there are recalls because of this and I want to know why mine is not recalled? I am a single mom and a caregiver and don't make much money. I can't afford this. The vehicle was stationary when this happened and I had to leave it at my school until I could get it towed.
- Lebanon, OR, USA
The contact owns a 2010 Ford Fusion. The contact stated that the vehicle was shifted into reverse and the steering ceased with the service advance track warning light illuminated. The vehicle was taken to carriage Ford, Inc. (908 E lewis and clark pkwy, clarksville, in 47129) where the contact was informed that the vehicle was not subjected to a recall. The vehicle was not repaired. The vehicle was then taken to vehicle to tri-county Ford located at (4032 commerce pkwy, la grange, ky 40031), where the dealer contacted the manufacturer on behalf of the contact. The manufacturer agreed to assist financially to have the vehicle repaired. The vehicle was repaired. The approximate failure mileage was 120,000.
- Laconia, IN, USA
After a throttle body replacement, my power steering rack went out now its very hard to turn
- Wetumpka, AL, USA
While driving I intermittently lose power steering. Before I could shut the car down and it'll reset but now it won't even do that. I'm scared if my wife drives it and it fails and could cause a fatal accident.
- Waianae, HI, USA
Steering fault message on display screen when warm starting car. Could not move the steering wheel left or right with engine running. Turned off car. Let it set 4 45 min and then restarted. Message again flashed but went away, drove car immediately to dealer. See attached.
- Minneapolis, MN, USA
When putting car into reverse or into drive the power steering fault message pops up and the wheel locks and there is no control of the vehicle. It's scary because what happens if I'm on the road driving and it happens. It's happened to me at least 6 times in the last 2 months
- Fair Oaks, CA, USA
Driving home from cocoa beach on the highway(80 miles) got about half way home and I got the message service power steering now and service advanced trac. Continued driving with power steering till I shut the vehicle off. It comes and goes but at some points it feels as if my steering locked up and becomes very scary. Cost of replacement is over 700+ so I guess until we get hurt or end up dead Ford won't do a thing. My lawyers are informed and ready to pounce.
- Clinton Township, MI, USA
The power steering assist fault light came on and vehicle could not be controlled. We were in a store parking lot and going slow out of a parking spot so there was no damage. If this happened on the road doing 35 mph things could have been very different..
- Strongsville, OH, USA
Lost power steering assist while driving in a parking lot. The message center displayed "power steering system fault". instantaneous loss of power steering while driving is extremely dangerous. I was lucky enough to be traveling at a low speed in a parking lot. I seriously hope Ford will issue a recall and repair our vehicles.
- Steubenville, OH, USA
My Fusion intermittently loses its electric assist steering. All of a sudden, I have to really struggle to control vehicle as the power assist just stops working. I pull over, shut off the car and its power assist returns. Do not know if turning off the car has anything to do with it.
- Douglas, MA, USA
Power steering went out and it says service advancetrac system & ser ice power steering
- Palm Desert, CA, USA
Steering power assist failure when starting the car, putting the transmission into reverse and begin backing the car out, the steering power assist failure notification displays and the vehicles steering is disabled. Although currently occuring only when backing up, I consider this car as unsafe as it seems it could just as easily occur when on the freeway
- Long Beach, CA, USA
I'm on my way home from work and out of no where my steering wheel tightened up, then a warning noise went off and a message came on in the message screen. The message read 'service power steering now'. it was very difficult maneuvering through traffic with that issue, it was getting tighter, and by me being a female I'm blessed that I made it home. My car was driving perfectly, no ticking noise while turning or anything. I received no warning or anything, usually my car will warn me before the issue gets worse; for instance my oil life, or my tire pressure. I keep a checkup on my car and no issues was detected. I googled the situation and seen numerous individuals saying they had the same issue with the model of car that I possess. I was wondering if there was a recall that I got skipped over on?
- Pinetops, NC, USA
Power steering goes out for no reason. In motion. Happened once while pulling into a parking spot. Another time 15 - 20 mph. What if this happens at higher speeds" dealership wants more than $100 to look at it? more than $1400 to replace" there should be a recall. Called Ford Motor Company customer service to look for some recourse and I was read a standard document about it being the customers responsibility.
- Dearborn Heights, MI, USA
This is a common issue in 2010 Fusion as you can find lots of similar experiences. While heading towards an exit on the highway going 70mph, the steering suddenly lost all power steering. Two warnings appeared on the display saying "service advancetrac" and "power steer assist failure." Everything returns to normal after restarting the car and it happens once again at random.
- Powhatan, VA, USA
My 2010 Ford Fusion hybrid has lost all steering three times over the past two months. After bringing in for service, the mechanics have found nothing at issue other than needing to reset the computer as it is all sealed electronics. This occurred again twice within two days and with the same responses from the mechanic. I am concerned as the incident today occurred while turning into traffic, which almost caused a head on collision. This occurred while I was in motion, turning onto a city street. From additional research online, have found significant complaints from other 2010 Ford Fusion hybrid owners as well, but have not had any notices by Ford to resolve this safety issue
- Leicester, MA, USA
The electric power steering stopped working in August 2014 while I was driving the vehicle. Self test showed codes C1277, U3003, B1C83, B10af, P0606B, C100B. I had to pay to have it replaced at the Ford dealership. My VIN was not included in the Ford Fusion power steering recall of about 2014 or 2015 even though I had the same symptoms and failure described in this recall.
- Chestnut Hill, MA, USA
Service power steering now is displayed. Can't move my steering wheel.
- Lansing, MI, USA
The contact owns a 2010 Ford Fusion. The contact stated that the electronic power steering failed when the vehicle was reversed into the driveway. The vehicle was taken to chenoweth Ford Inc dealer, (1564 E pike St, clarksburg, wv 26301) and was diagnosed that the power steering rack needed to be replaced. The vehicle was not repair due to the repair cost. The manufacturer was made aware of the failure. The failure mileage was approximately 153,701.
- Clarksburg, WV, USA
- Newton, NC, USA