10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Fusion. The contact stated that while driving 35 mph, the steering wheel seized and the steering wheel failed warning indicator illuminated. The vehicle was taken to a dealer robinson Ford (1777 imperial ave, calexico, ca 92231. 760-357-3141) who diagnosed the vehicle and stated that the steering had failed and the vehicle was repaired, but the contact stated that the remedy failed to repair the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
- Calexico, CA, USA
On September 18, 2018 I drove to a rutter's and when I started to drive home the power steering went out. I turned my car off and then on and a warning light referring to the steering came on. I called apple Ford dealership in york, pa and brought my car in the next morning. They confirmed that the steering rack had to be replaced. The repair cost was $2,200, which I ended up paying. After researching this issue I discovered that the same issue was recalled on the 2011 Fusion but not the 2010. Also I've been waiting for the part for the takata recall. Since I needed a rental while my car was being fixed they put me in a long term rental since the airbag part hasn't come in yet. I'm hoping they will recall the steering rack for the 2010 Fusion as well.
- York, PA, USA
The contact owns a 2010 Ford Fusion. The contact stated that after starting the vehicle the message "power steering assist" had displayed and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer johne bleakey Ford (870 thorn St. Lithia springs, ga) were both notified of the failure but no assistance was offered. The failure mileage was 161,000.
- Douglasville, GA, USA
The contact owns a 2010 Ford Fusion. The contact stated that the steering wheel seized with the power steering warning light illuminating. The vehicle was turned off and restarted but the failure persisted. The vehicle was not taken to the dealer or independent mechanic for diagnosis or repairs. The manufacturer was notified of the failure and informed the contact of no recalls related to the failure. The contact stated that the manufacturer acknowledged that other vehicle owners had filed complaints in regards to the steering wheel failure. The failure mileage was 90,000.
- Tulsa, OK, USA
My airbag has not been repaired because Ford does not have the part. My steering went out while I was in motion. Not a recall for my VIN#
- Twinsburg, OH, USA
Service power steering warning came on as I was driving. Parked car, woke up next morning and power steering was out. Extremely hard to turn steering wheel.
- Louisville, KY, USA
Power steering assist fault
- Dennison, OH, USA
As I was dringing at 45 mph the service power steering light came on and service advanctrac also came on. I lost all power steering and had to pull into a parking lot. I got it back home, driving at a slower speed.
- Taylor, MI, USA
Lost all ability to steer car while driving due to no power steering. Now learn this is a known problem and recalled for other year makes and an investigation is on going for the 2010 its still an ongoing problem and really needs resolved.
- Columbus, OH, USA
Driving down the road when the power steering went out. Almost caused me to crash into another car during a turn.
- Owingsville, KY, USA
A couple of weeks ago, my 2010 Ford Fusion with 120,000 miles.had stiff steering when the car started. A few days later, there was again stiff steering. I also had a message saying that there was a failure in the electronic steering assist system. I found that if the car was turned off and restarted, the problem would clear. This happened at least seven times since. Today, the problem would not clear at all. After some research on the internet, it looks like the repair cost is &1,200 - $1,500 there was a recall for this problem starting with the 2011 Fusion model year. It did not cover the 2010 model. However, this seems to be a significant safety problem. According to your data on this website, , this appears to be the be the biggest problem with almost 1000 complaints, more than any other category for this model & year. It looks like there were a number of these complaints submitted to you in just the past few days. I strongly urge you to have Ford expand the recall to cover the 2010 Fusion model year.
- Laurrel, MD, USA
On 3 occasions in the past couple of weeks we've received a power steering fault alert combined with actual lack of power steering. It happened 2 times upon starting the car but before the car moved and once while backing up the car out of the garage. All 3 times restarting the car resolved the issue.
- Concord, NC, USA
Power steering assist fault while driving and upon start completely locking up the steering wheel and the brakes keep locking while driving for no reason causing the car to drag, shake uncontrollably. Brakes have been serviced regularly and calipers changes with same results
- Indianapolis, IN, USA
The contact owns a 2010 Ford Fusion. While the contact was driving in reverse, the power steering assist fault warning indicator illuminated and the steering seized. The vehicle was not diagnosed or repaired. The dealer was not notified. The manufacturer was notified provided case number: Cas16070759. The failure mileage was approximately 136,812.
- Lincoln, NE, USA
Vehicle was in motion when the power assist steering failed. Steering became very difficult. There are numerous complaints of this happening with the 2010 Ford Fusion.
- Lexington, NC, USA
The power steering sensor has alerted us and we have had the whole power steering rack replaced (2100.00$). a couple days later the alert came on again and the sensor had come loose and it had to be reinforced. Now, not a week later the light the on again and we are a whole state away and hours from home. The recall and problems with this power steering on this vehicle, model, and year, had left us stranded and in danger too many times! the wheel cannot be turned and this happens while driving on any type of street, any speed, or just starting up.
- Hahira, GA, USA
My daughter was driving on city streets 30-40 mph when the service advancetrac, service power steering now, low tire and a traction control light lite up. She can me her father and told me this. Her right front tire was low. She drove 2 miles home and parked it. A few hours later she started to drive out of her school parking lot and the power steering completely failed and she could not steer the car. She almost hit another vehicle. I drove to her dorm, aired up the tire, removed the battery for a few hours and tried to drive it. Still no power steering and I really could not turn it safely. My daughter could not even turn it and inch. We are going to have to take the car in but all reviews on this site and other state it has to be reset by the dealer and may cost up to 2000 to repair. I understand other years of this same make and model with the same parts have been recalled, why not all vehicles with these parts. Please help!!!!!
- Lockport, NY, USA
My 17 year old son was driving 65 mph on the highway when his power steering went out. This was a very dangerous situation, that he was fortunate did not get him injured. I then researched and realized this is a very common, well known problem for this vehicle. Recalls started on the 2011 Ford Fusion, which has the exact same power steering. To think that not recalling the same problems in the 2010 model put my son in danger, is not acceptable in my opinion.
- Kansas City, MO, USA
The power steering went out on our 2010 Ford Fusion. You could not move the steering wheel. Fortunately, it happened when my daughter was not moving as it would have caused a crash with it suddenly going out. Vehicle was parked in our driveway. It was a power steering fault failure. This was a $1800 repair and this is definitely a safety issue that appears to affect a very large amount of 2010-2012 Ford Fusion owners. Ford is covering the repair under a recall for all 2011-2012 Fusion owners but not 2010 models even though it's the same vehicle!
- Chisago City, MN, USA
- Middleton, ID, USA