UNKNOWN power steering stopped working about a year ago while leaving to go to work and has been garaged ever since due to not being able to take to get worked on Pot hole was hit 1-2 days prior going about 15-20 mph has not been inspected and no warning lights or messages were on didn't have an accident and only have liability insurance

- Danielsville, GA, USA

The contact owns a 2010 Ford Fusion. The contact stated that when he started the vehicle, the steering wheel was locked. The power steering assist warning light was illuminated. Additionally, the contact stated that previously, the fuse was removed and then replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified, and the contact was informed that the VIN was not included in a recall and was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.

- Flat Rock, MI, USA

Power steering went out while driving. Nearly cause me to crash. Apparently this is an issue with these vehicles but my vin is not part of the recall?

- Grosse Pointe, MI, USA

I was driving my 2010 Ford Fusion Hybrid down the highway when suddenly i was unable to steer anymore. I was changing lanes and the wheel locked at an angle causing me to cross multiple lanes of traffic and eventually hitting another car. The car ended up being claimed as a total loss. I am still required to pay more for insurance now because the accident was caused because of my cars steering rack failing and locking. There have been hundreds of complaints describing exactly what happened to me. No warning lights or any other warning signs. Just sudden and total failure. Its more upsetting knowing that the 2011 and 2012 model years had a recall for this but the 2010 did not even though the steering rack has the same exact part numbers. Insurance didnt even do an investigationand i was told it was because theres no way to investigate it after the crash which i know is a lie. I absolutely hate the fact that im still affected by this financially and ford doesnt care at all about the people it has happened to.

- Chambersburg, PA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle experienced a loss of power steering assist. The service advance track message was displayed. The check engine and power steering assist fault warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack angle sensor needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.

- Staten Island, NY, USA

While driving the steering failed, was able to avoid crashing into power pole!!!

- Rosamond, CA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 10 MPH in a parking lot, the power steering lost functionality. The contact stated that the "Service Power Steering Now" warning light was illuminated. The contact stopped the vehicle in the parking lot and turned off and on restarted the vehicle several times; however, the power steering assist failed to resume normal operation. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to manufacturer Customer Satisfaction Program 15N01 (EPAS Steering Efforts). The failure mileage was approximately 140,000.

- Checotah, OK, USA

The contact owns a 2010 Ford Fusion. The contact stated that adding 2-gallons of fuel to the fuel tank took an estimated 30 minutes. The contact stated that the pump nozzle shut-off valve was continually stopping the flow of gasoline into the tank. Additionally, the contact stated while his son was driving at an undisclosed speed, the vehicle lost power steering functionality. An unknown message indicating power steering failure was displayed. The contact's son was able to drive the vehicle to his residence while using extra physical strength to steer the vehicle. The contact associated the failure with two unknown recalls. The dealer was notified of the failure and informed the contact that the power steering unit needed to be replaced; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 130,000.

- Ardmore, OK, USA

The power steering assist fault came on because of either a tire sensor warning being ignored or evap code P1450 being ignored. Either way my step-son ignored the check engine light apparently for a couple months. Understandable from young driver. Ford motor company programs this and I'm sure other vehicles to interrupt your electric power steering if you keep ignoring a check engine light. Problem now is 1. For them to do that I feel is wrong first off because taking someone's power steering assist away could be very very dangerous if not fatal. 2 both issues have been repaired with new parts. And the codes will not clear from obd2. Ford claims it needs to be driven through several drive cycles for the ecm to reset the codes because a scan tool will not reset a permanent code. Now not only are they casing this problem with their own programming of ecm but they are advising drivers to drive 100-200 miles over several days completely so called "drive cycles " or monitor cycles " in order for ecm to reset codes. The computer has to read there is no problems apparently 3-4 times then it will reset itself or take vehicle in to have their mechanic reset it with a ford software program called FORscan or FORDsys the only 2 programs to get into main computer. This is beyond the repair of my sons vehicle being corrected in a timely manner. Now it's really a safety issue with Ford and their engineers who are programming vehicles this way. There should be a nationwide lawsuit against them and they should be held accountable for their actions to the highest letter of the law. Hopefully no one has been injured or killed through their selfish desire to create income from vehicle issues. To risk the motorists life in this fashion has to be taken serious and why no one has brought this issues up before or if so why it is being ignored is absurd. I will not stop in my efforts to have this fixed before someone is seriously hurt.

- Indianola , IA, USA

Power steering should be addressed message displayed on dashboard 11/30/2022. On 12/1/2022 power steering service required displayed on dash & the car had NO STEERING at all. My research indicates power steering issues on this model.

- Novi, MI, USA

While driving there was a alarm sound from the steering consul, then the power steering stoped working. I was in a parking lot so I was moving at a low speed. I was able to get the car into a parking area and stopped. There is a warning message that says power assist steering fault. If I was driving on the highway I hate to think what would have happened. I have had the car towed to a shop for repairs. This car has 95000 miles on it. I feel that there needs to be a recall on this power steering system.

- Virginia Beach, VA, USA

Complete electronic power steering system failure. I cannot turn the steering wheel. This is a safety issue. I was fortunate that it happened in my driveway, but reading on line others have had accidents when their steering failed while driving. No warning lamp indicator was illuminated. A Ford dealership has diagnosed the problem, and said the car requires part replacement(s) that will cost me $2,500. This is already a recall on the 2011 and 2012 model years, and should also be on the 2010.

- Crestwood, KY, USA

The car has lost the electric power steering. According to a Google search, this is a recall problem with the 2010 Ford Fusion.

- Florissant, MO, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, and the dealer reset the power steering assist error code; however, the failure recurred, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000. The contact stated that the dealer reset the codes but the electric power steering went out again after 2 months.

- West Bend, WI, USA

I started my car and my steering wheel would not turn. I had a warning pop up saying it was power steering assist fault. I turnd the car off and started back up and it was fine. I have researched this and I find alot of people have this problem. I dont want to be driving and this goes out. I am 66 years old and this absolutely needs to be a recall on this problem. I could wreck and kill someone or myself.

- Williamsport, TN, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering warning light was illuminated. The contact turned off and restarted the vehicle; however, the steering wheel seized. The contact was able to unlock the steering wheel with the assistance of an independent mechanic. The vehicle was then taken to another independent mechanic where it was diagnosed that the electric rack and opinion needed to be replaced. The vehicle was repaired, however, the failure recurred. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 140,000.

- Philadelphia, PA, USA

Abrupt Loss of Power Steering. Faulty Electrical Power Steering. Faulty Electrical Power Steering Assist (EPAS). Faulty Steering Gear Assembly. Dash Lights: SERVICE POWER STEERING NOW SERVICE ADVANCETRAC Issue occurred when turning car off to pump gas, then issue was present when starting car back up. Problem confirmed by Ford Service Center. No warnings prior to issue occurring. Issue occurred unpredictability. Research shows it appears to be a known Ford manufacturing defect with the electrical steering assembly assist parts on these models. 2011 and newer models qualify for a power steering recall, but my 2010 model does not. $2,000-$3,000 repair.

- Largo, FL, USA

Upon starting the car, the power steering system failed and the car went into mechanical steering mode. This is a safety concern because in mechanical steering mode turning the car is significantly more difficult and while it did not lead to an accident for me as I was able to pull over, but if I had had to turn I would be unable to turn as sharply or as quickly and that could have easily led to an accident. This is a commonly known problem, and Ford recalled 2011 and 2012 Ford Fusions for this same problem, which have the same power steering rack as the 2010, but did not include the 2010 Fusion despite knowledge of it being an issue as it does have the same steering rack and ECU. The warning lights do not come on until the system fails, so there is no prior warning.

- Arvada, CO, USA

I was driving down the road at about 25 30 mph and all the sudden the the dash started dinging saying Service advancetrac and power steering failure. I couldn-??t do anything but get a tow after that

- Kansas City, MO, USA

The EAPS or electronic assisted power steering within my Ford as well as many other ford/Lincoln/mercury vehicles have a substantial problem with dying out randomly even in low mileage vehicles. After researching in hopes I can get the work done myself I-??m finding that more and more vehicles are having the same problem. And after have a $3300 quote I am now losing substantial resale value because Ford won-??t recognize a problem. Around 400,000 fusions have been recalled for this same problem yet mine (and many other vehicles) don-??t fall under this.

- Evergreen , CO, USA