While driving my power steering assist failure light came on and I lost my power steering

- Decatur, GA, USA

The contact owns a 2010 Ford Fusion. While traveling approximately 30 mph, the power steering failed and the "service advance track" and "service power steering now" indicators illuminated. The vehicle was not towed. The vehicle was not taken to a dealer. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 77,000.

- Lincoln, NE, USA

2 times in the last 2 months the dashboard displays a warning "power steering assist fault". cost is very expensive, 2010 Ford Fusion should have been included in the recall for this issue. The car was just being started when this warning came on.

- Grand Rapids, MI, USA

The contact owns a 2010 Ford Fusion. The contact stated that the power steering failed and the vehicle abruptly stalled. Prior to the failure, the power steering warning indicator illuminated. The vehicle was inoperable, but was not towed. The vehicle was not taken to the dealer to be diagnosed. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 160,000.

- Rosenberg, TX, USA

The contact owns a 2010 Ford Fusion. The contact stated that there was a progressing grinding noise and that the steering wheel became difficult to turn in either direction. The vehicle was not inspected by a dealer. The vehicle was not included in a manufacturer recall for the power steering. The vehicle was taken to an independent mechanic for diagnostic testing. The manufacturer was notified and stated that the vehicle was excluded from a power steering recall for the 2011 and 2012 models. The VIN was not available. The approximate failure mileage was 140,000.

- Buckfield, ME, USA

The contact owns a 2010 Ford Fusion. While driving at low speeds, the steering wheel became inoperable. Also, the steering wheel warning indicator illuminated and the power steering alarm sounded, which caused the steering wheel to become difficult to turn. The vehicle was taken to courtesy Ford (1830 grand river avenue, okemos, Michigan 48864, phone (888) 836-5315) where it was diagnosed that the steering gear electronic system failed. The vehicle was repaired. The manufacturer stated that the 2010 Ford Fusion was not included in the manufacturer warranted repair for the steering wheel failure. The vehicle was repaired. The failure mileage was 84,543.

- Okemos, MI, USA

I was terrified when my power steering went out without warning while making a right turn with oncoming traffic comin in the opposite direction. I had to pull the steering wheel so hard to refrain from going into the oncoming traffics lane that I strained my shoulder, causing pain and discomfort. When I spoke with the Ford dealership they said the repair of my issue would cost thousands of dollars. This issue is not caused from user error it is from poor design and engineering from Ford. This product malfunction could have caused a serious accident. Please take time to look into this faulty product because I believe that I should not have to be burdened with a bill of this magnitude. This situation could have been avoided if Ford produced a product that was safer.

- Berea, OH, USA

The contact owns a 2010 Ford Fusion. While driving, the steering wheel became extremely difficult to maneuver and the power steering assist ability was lost. The contact stated that the vehicle failed to restart and the power steering assist fault and service advancetrac warning indicators illuminated. The vehicle was taken to autonation Ford memphis (2515 mt moriah rd, memphis, tn 38115, (901) 209-1259) where it was diagnosed that the electric power assembly needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure and did not assist. The contact was informed that he would receive a call back, but he never received one. The failure mileage was 116,022.

- Memphis, TN, USA

The contact owns a 2010 Ford Fusion. While driving unknown speeds, the steering wheel failed to move and became inoperable. Also, the power steering indicator illuminated. The contact called the local dealer (five star Ford, 6618 ne loop 820 North, richland, tx 78180) and was informed to schedule a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 15,000.

- Cedar Hill, TX, USA

The contact owns a 2010 Ford Fusion. While the contact was attempting to make a left turn out of a parking lot at an unknown speed, a vehicle driving 50 mph in the middle lane crashed into the contact's vehicle. The contact and the driver sustained head, back, and neck injuries that required medical attention. A police report was filed. The vehicle was towed to a local collision shop and the bumper was repaired. While attempting to leave the collision shop, the power steering failed to work. The vehicle was not repaired. The dealer and manufacturer were not contacted. The failure mileage was 106,476.

- Southfield, MI, USA

While driving down the interstate my car gave me an alarm saying I needed to have my power steering serviced now. I lost power steering. Took it in to dealer who ran diagnostics. They said it took them awhile to get anything to register and did say it was a steering rack but then it disappeared and the power steering worked again. They told me it could happen again. Yesterday when driving on interstate again, same exact thing happened, alarms went off and my power steering is out again. I see issues related to the power steering and articles say the 2010 Ford Fusion is one of the, yet it wasn't recalled! I'll be calling the Ford dealer again, but I won't pay what they tell me to fix replace this.

- Lebanon, IL, USA

Vehicle makes poppong sounds when car turns to side

- Glendale, AZ, USA

The contact owns a 2010 Ford Fusion. The contact stated that there was a premature failure with the eps and the eps warning indicator flashed "service power steering now". the vehicle was taken to a dealer (mathieu Ford, 664 spring St, winchendon, MA 01475, (978) 297-0001) who cleared the code, but did not provide a specific diagnosis. The vehicle was not repaired. The eps warning indicator remained illuminated each time the failure occurred. The vehicle was parked at the contact's residence and was unable to be driven. The manufacturer was notified of the failure and indicated that the vehicle was excluded from an eps recall. The failure mileage was not available.

- Athol, MA, USA

The contact owns a 2010 Ford Fusion. When the contact shifted the gear into drive, the steering wheel locked up and the contact was unable to steer left or right. The contact parked the vehicle in the driveway. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 126,000.

- Santa Clara, CA, USA

When attempting to pull away from a gas pump at a filling station, my power steering abruptly quit working and a warning came up on my screen saying something about power steering assist. The vehicle is a 2010 Ford Fusion. It placed me in a very difficult and potentially dangerous situation since it was during rush hour at the station. This lack of power steering increased the chance of a vehicle crash of some kind. I purchased this vehicle new from a dealer in topeka, ks. At the time of the incident, the vehicle had less than 40,000 miles and is in excellent condition. I am a recently widowed 70 year old woman weighing less than 100 lbs and I cannot turn a vehicle without power steering. The vehicle required replacing the electric power steering gear assembly costing me $1,266.33. This same issue was recalled for 2011 and 2012 Ford Fusion, but no recall for 2010. Please explain why a recall was not also done for 2010 Fusion since the issues were identical regarding shut down of power steering. I do not know how to send the invoice with this complaint, but can send it separately if possible

- Topeka,, KS, USA

Steering failed while driving. I lost steering assist while turning the vehicle, very dangerous. The vehicle was very hard to control especially at lower speeds. Was driving around town 45 mph speeds steering assist did not return. Had trouble code U3000 pulled from computer, and found out that the steering rack needed to be replaced.

- Defuniak Springs, FL, USA

2010 Ford Fusion. Consumer writes in regards to power steering failure.

- Saint Louis, MO, USA

Intermittently while driving - the battery indicator will come on and I will subsequently lose power steering. If I power off the vehicle, the indicator goes away and power steering returns the next time I turn it on. The issue will resurface, and it is now happening more frequently. This is the same issue that caused a recall in the 2011 and 2012 models, however, my model is the 2010.

- Fort Lauderdale, FL, USA

My daughter was driving and power steering stopped. Light came on service power steering. Needless to say a very dangerous situation for her and for every one around her. 55000 miles and had 6 recalls. This to should be because if she had been on the interstate at 65 mph I could have lost her yesterday so something needs to be done.

- Decatur, TN, USA

Advance track and service power steering warnings flashed while vehicle was in motion, parked car and restarted and the power steering was no longer functioning. Had to replace epas system

- Wichita, KS, USA