10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Power steering assist fault occurred as I was driving down the road at 60mph. Thankfully I was able to glide to the shoulder of the road. Proceeded to turned car off waited momentarily then turned it back on and the fault cleared. Continued to drive home, parked it in the garage and the next morning when to start it up. It now reads power steering assist failure and I no longer have power-steering. Ford offers a recall for the exact situation I am faced with for models of 2011-2013, request the assistance of the NHTSA to order Ford to extend the recall to into the earlier models of the Ford Fusion to prevent the same occurrence to those less fortunate with the strength to steer a vehicle that looses power steering control midst the drive.
- Superior, WI, USA
Steering froze and would not turn. Service power steering warning came on. Had to turn the car on and off 3 times to get per steering back. I was in the parking lot exiting while this occurred driving in a straight line, after just turning the car on.
- Indian Creek, IL, USA
Power steering went out while I was driving and I hit a pole on the highway. Broke my mirror. No other damage. Took my car to Ford and they are telling me that I have 2 wrong size tires on my car and that is the reason why my power steering went out. I have receipts from Firestone stating that they put the correct tires on my car. Ford is telling me that they put on the wrong size. My rack and pinion is faulty. Not my tires.
- Fort Lauderdale, FL, USA
Drove my car to work and home Friday and everything was fine. Saturday morning, I went to start the car and I couldn't move the steering wheel and I had a message that stated "service power steering now" Ford is aware of the issue but refused to pay towards the expense of the car, stated the part is not recalled so there is nothing they can do. They charged me $1800 to fix the car, and stated that they would fix one of the recalls but not the other due to lack of parts. Ford is very aware of this issue, they even had a class action lawsuit for the 2010 Ford Fusion power steering. This is not safe, my 8 year old daughter could of been in the car when it went out. I hope this is not taken lightly.
- Fort Mill, SC, USA
The contact owns a 2010 Ford Fusion. While driving various speeds, the power steering assist warning indicator illuminated continuously. The vehicle lost power steering ability. The contact called payne weslaco Ford at 956-619-6026 and was informed to contact the manufacturer. The manufacturer was notified of the failure and stated that there was no recall on the vehicle. The approximate failure mileage was 144,000.
- Pharr, TX, USA
Wife parked vehicle everything ok, on exiting parking lot service power steering now notification came on unable to turn car stopped called dealer for repair 11/15/2017. Had towed to stivers Ford Lincoln dealer in West des moines, ia. Unable to do repairs till after thanksgiving 11/27/17. Brought trailer to dealer and picked up transported Fusion home and took into shottenkirk Ford dealer indianola, Iowa 11/21/17. They check codes, no recall on 2010 model but is recall on identical problem on 2011's, replaced defective rack, four wheel alignment. Fusion had 74,022 miles, cost on repair $1883.52
- Pleasantville, IA, USA
Power steering suddenly stopped working as I was entering an intersection after a red light half a mile from my home. I was starting to turn left when it went out, leaving me unable to turn the vehicle. I was able to barely Dodge another vehicle and continue straight through the intersection and pull into an empty lot. I had to have the vehicle towed to the dealership. The dealership service department said that the steering gear and driver side axle seal need to be replaced. The vehicle has less than 56,000 miles and has never been in a collision.
- Aurora, CO, USA
Advancetrac and power steering assist fault errors come up in the message center. Also lost power steering and I now have to manually steer vehicle.the vehicle was in the stationary position and came on when I started the car. The error message has not gone with shutting off and restarting the vehicle.
- Memphis, TN, USA
Power steering fault while turning it become hard to steer could most likely to cause accidents, injury
- Dearborn Heights, MI, USA
My car is throwing same codes and acting the same as the 2011 for Fusion that were recalled for steering gear replacement
- Lakeland, FL, USA
Backing out of the driveway three days ago in my 2010 Fusion and power steering assist failure message came across my dash. Usually turning the car off and on removes the message and returns the steering to normal. It did not do it this time. Talked to Ford and they told me that my car was made 4 months to early to have a recall on the steering malfunction that was covered under the big lawsuit that was just settled. Towed car to local Ford dealership and diagnosed it as going to need whole new steering rack assembly. They said cost roughly about $1800 total with parts and labor for a part that is defective and is the same as the the recall for the car model year later. Makes no sense to me why this isn't covered in recall also. Seems like a cover up on Ford part and negligence and bad investigation practices by NHTSA. I have leave coming up in the next three days where I am driving over 600 miles with my pregnant wife and 6 year old daughter. I am glad this didn't happen while in motion like a lot of the other complaints I've been reading. Still makes no sense to me why this isn't covered under the recall just made. I refuse to give Ford that money for a defective part that isn't my fault it went out because shotty manufacturing. NHTSA, cover all cars and models that have this dangerous defective part and Ford do it for free!!! car not fixed.
- Virginia Beach, VA, USA
The contact owns a 2010 Ford Fusion. After attempting to park the vehicle, the steering wheel required excessive force to steer the vehicle. In addition, the service power steering and traction warning indicators illuminated. The vehicle was not taken to a dealer or repaired. The manufacturer was notified of the failure. The contact mentioned that NHTSA campaign number: 15V340000 (steering) applied to the 2011 models, but not his vehicle year. The approximate failure mileage was 105,000.
- Washington, PA, USA
The contact owns a 2010 Ford Fusion. While driving, the contact had to make a left turn and the steering wheel inadvertently became difficult to maneuver. In addition, the front driver's and passenger's doors inadvertently locked. The contact had to roll down the driver and passenger windows to exit. Also, the steering fault warning indicator illuminated on and off. The contact called Ford of mansfield at (419) 529-1800 (1515 w 4th St, mansfield, oh 44906), but the dealer was closed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 72,000.
- Mansfield, OH, USA
I was driving down the road and the steering lock up and I hit a curb. I was lucky that I was not in any traffic. I have seen many complaints on the electric steering on these cars and not sure why Ford want fix the issue before someone get hurt.
- Drummonds, TN, USA
The contact owns a 2010 Ford Fusion. While driving at approximately 25 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. During the incident, the "advance trac" and "power steering assist faulty" warning messages displayed. The vehicle was taken to an independent mechanic who replaced the serpentine belt, but the failure continued. The local dealer (jack schmitt Ford Lincoln located in collinsville, il) and the manufacturer were notified of the failures. The failure mileage was 143,000.
- Glen Carbon, IL, USA
Power assist error message came on. Power steering does not work
- Henrico, VA, USA
Power steering failure. Steering warning light came on then steering failed at los speed. Towed to dealer. Power steering gear assembly replaced for $2149.36. 10 days later it failed again
- Bloomingdale, OH, USA
Power steering assist will quit at any time. It has happened several times while on roadways with 60+ mph. It has happened at least 4 times over the last few months. Ford is recalling the 2011 -2013 models and others with the same problems but will not insure our safety in a car that has only 113,000 miles. The problem presents itself under various conditions I.e. startup in the garage, low speed town driving, and interstate speeds. This last occurance has also caused a fault in the electronic sway control.
- Keenesburg, CO, USA
Power steering assist fault and traction fault at 125,000 miles. Power steering failed and car could barely be steered. Dangerous condition. Entire assist part needed replacement for $1600. Unacceptable. Turning on the street, almost caused accident.
- Gahanna, OH, USA
- Greensboro, NC, USA