10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle lost power steering while driving out of a parking lot. Turning slightly to enter traffic and the wheel stopped turning. Information on dash panel appeared after loss of control. The vehicle hit the curb and came to a stop. Thankfully I was not yet getting on the interstate on ramp. Vehicle says power steering assist failure and service advancetrac, this could have been much worse.
- Chesapeake, VA, USA
Power steering sporadically stops working, thankfully this has only happened in my drive way and subsequent restart of the car solved the problem. Their is a recall on 2011 Fusion, this needs to cover 2010 as well.
- Ayer, MA, USA
Just paid $1658 for the removal and replacement of the rack & pinion in our 2010 Ford Fusion due to an inherent defect of the steering system that occurs around 90,0000 -100,000 miles.
- Granada Hills, CA, USA
Power steering assist failure notification. When I started my car in my garage, the power steering wouldn't work and I got the above message on the dashboard and an alarm. I turned the engine off and restarted the car, and the power steering went to normal. I did an internet search and found out that this has been a widespread problem, but can't find out if there has been a recall.
- Louisville, KY, USA
Power steering failed. Warning lights service advancetrac, service power steering. Pulling right onto city street, light traffic. Extreme difficulty maneuvering car. Trouble staying in lane.
- Newport, NC, USA
Complete power steering loss warning came on after indicating power steering assist fault almost causing an accident while turning.
- Blountstown, FL, USA
I continue to get messages indicating that my power steering assist is not working. After conducting some research, it appears I am not the only person that is having this issue with my 2010 Fusion. If I was driving and this system was to fail, it is highly likely that I could have a bad crash because the ability to steer the car is for the most part gone. Evidently this is a major issue that others felt should've been a safety recall as well.
- Kingwood, TX, USA
The contact owns a 2010 Ford Fusion. While driving 25 mph, the steering wheel seized and the "service power steering now" indicator illuminated. The vehicle was not diagnosed or repaired. The local dealer confirmed that there were no recalls on the VIN concerning the steering. The manufacturer was notified and confirmed the dealer's information. The failure mileage was approximately 215,000.
- Blackstone, VA, USA
Power steering disabled due to part failure. This occurred after starting the engine on multiple occasions. Called Ford shop but they insisted the warning sign had to be on for them to determine the cause. Had to continue to drive not knowing when it would reoccur.
- Batavia, IL, USA
I was driving on a city street when I get an alert of low tire pressure less than 1 minute my power steering became extremely hard difficult to turn I had pull to the closet parking I could fine. If I had been on the freeway I would have easily caused an accident.
- El Mirage, AZ, USA
Electronic power steering assist complete failure around 100K miles. Power steering was intermittent for about a year. Would start the car and it would not work, it would also indicate power steering assist faults on the dash. Turn the car off and back on and it would be fine. One day while driving the power steering completely failed and nearly resulted in an accident as I was in a turn. It has not worked since.
- Evans, GA, USA
I have observed several power steering assist faults on the vehicle, usually resolved by restarting the car. Tonight, however, restarting it doesn't seem to be working. The car was not in motion at the time. There is absolutely no power steering.
- Easton, PA, USA
The contact owns a 2010 Ford Fusion. While driving 70 mph, the steering wheel became difficult to turn and the power steering assist indicator illuminated. The manufacturer stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The failure mileage was 155,000.
- Broadway, VA, USA
The contact owns a 2010 Ford Fusion. While driving 40 mph, the steering wheel seized and a chiming noise was heard. Also, the service advancetrac and power steering warning messages displayed. The vehicle was taken to an independent mechanic for diagnostic testing and a couple of failure codes related to the power steering appeared. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was 151,000.
- Novi, MI, USA
Was driving through a turn on a country road when the power steering quit working resulting in a crash. Damage to passenger side front fender, door, right front wheel and both tires damaged. No injuries, approximate speed at time of incident was 40 mph.
- Glen Dale, WV, USA
Today, April 20 2017, while on the highway driving my morning commute I had 2 service lights come on.. "service advancetrac" & "service power steering". I had never had these lights pop up so it took me by surprise but figured I would have the car checked over the weekend, I couldn't even do that because no more than 10 minutes later my car went completely stiff on me while I was still on the highway driving at 65mph. It was the scariest feeling and all I could think was that I was so glad I had already dropped my 6 year old off at school because at least if I was in an accident he wouldn't be injured. I am only 5'2" and around 140lbs and it took everything I had to try and turn into my jobs parking lot. Luckily I did make it to work but once I parked I could feel that the steering wheel was not going to budge so I now need to get a tow truck to haul my car and myself back home. I'm at a loss for words for the people of Ford who know this is an ongoing issue, yet have done nothing to right their wrong to their customers.
- Lone Tree, CO, USA
Electronic power steering assist fault indicated. Electronic power assist steering (epas) not functioning. Epas system fault indicated while driving at 35 mph. Epas quit functioning entirely and steering became difficult without the assist. Accident was barely avoided. Epas will not reset and I was told by a Ford dealership there are currently 8 cars in the U.S. that they cannot diagnose or reprogram. Therefore I have an otherwise good vehicle that is undrivable.
- Davidsville, PA, USA
2010 Ford Fusion SE. I lost power steering assist while driving. After pulling over I restarted the car but the issue remained I now only have manual steering. My wife and I stopped by the dealer we were told that Ford does not have any recalls listed for our model.but after researching I see that 2011 and up have been recalled for the electronic assist power steering.
- Monroe, MI, USA
2010 Ford Fusion electronic power assist steering (epas) I was driving my family around town, Saturday, April 8, 2017, when a message came across the dash saying, "service avancetrac". I stopped the car and turned the engine off. 20 minutes later we got back in our car turned it on and the power steering was gone. The warning on the dash now reads, " service power steering now". the vehicle was in motion when the first warning occurred. The vehicle was stationary when the power steering failed altogether. This seems to already be a reported problem for this vehicle and is currently being investigated by the NHTSA. I am thankful this didn't occur at highway speeds or any other scenario that puts my family in harm's way.
- Marshall, MN, USA
- Bayfield, WI, USA