10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Fusion. While the contact's daughter was driving 25 mph, the power steering and advancetrac indicators illuminated. After parking, exiting, and returning to the vehicle, the steering wheel seized as the contact attempted to drive. The steering wheel eventually returned to normal, but was extremely difficult to turn. The vehicle was taken to an independent mechanic who diagnosed that the power steering failed. The contact did not know which component had failed. The independent mechanic declined to service the vehicle and the contact made an appointment with elkins fordland (696 beverly pike, elkins, wv 26241) and was awaiting repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
- Beverly, WV, USA
One day I got in my car to go out and the warning popped up service advancetrac and power steering failure. I turned my car off then back on and it was fixed. The next day it popped up with the same things, but this time turning it off did not fix the power steering. It has left me unable to use my car for a while, because I do not have the money to fix it. Thank gosh this happened in my driveway. I read many stories about it happening while others where driving. Please recall this issue Ford...
- Austin, IN, USA
Message said service power steering now I was parked at a restaurant and had to be towed home.
- Memphis, TN, USA
I was reversing out of my driveway when all of a sudden I lost control of the power steering and almost hit the wall at the end of my driveway! the power steering assist failure came on and has not gone off. I have tried restarting my vehicle many times to no avail.
- Whitinsville, MA, USA
I start the vehicle in the parking lot and it immediately warns power steering assist fault. The steering wheel is extremely difficult to turn. I've never seen this before. I turned off the car and started it again and the steering appeared to work. Very frightening drive home. Looked up the issue online and found numerous complaints exactly like mine. Also saw Ford issued a recall for model years except 2010 for the same issue. I think this issue should be investigated and included in the same recall.
- Covington, KY, USA
Previously had issue with power steering at about 90,000 miles. Spent $1500 to replace rack and pinion. A little over one year later now reading 155,700 miles I am having the exact same problem. I drive daily on interstate highways pushing 70mph for about an hour at a time. Luckily I was only on a back road when "service power steering now" light came on and I lost all control of steering. Could be killed driving to work when I though I already replace the problem just to have it mess up 50 thousand miles later.
- Alliance, OH, USA
The contact owns a 2010 Ford Fusion. While driving 25 mph, the steering failed and the power steering assist warning indicator illuminated. The vehicle was taken to a local dealer (red river Ford located at 402 westside drive durant, ok 74701 580-924-9458) where it was diagnosed that the power assist module needed to be replaced. The vehicle was not repaired. The manufacturer was notified, but did not assist. The failure mileage was 75,000.
- Durant, OK, USA
Started the car and advance trac system warning light was on and a warning to service power steering now. I pulled over steering was okay and after I pulled off the power steering was gone. Im still waiting for service to let me know what the issue is.
- Cincinnati, OH, USA
Power steering shift warning comes on and you cant steer. Dealer did a reset of computer but said it needs to be replaced at charge of $1400. That part is covered free of charge in 2011 but not in 2010.
- Denver, NC, USA
Power steering assist locking
- Durant, OK, USA
Lost power steering upon entering our neighborhood. We almost ran a mailbox over and some kids in the yard. After searching the issue online there are lots of complaints on this issue over multiple tears and vehicles all with the same road system. Something needs done and it shouldn't take people dying! they just got off the turnpike...what if it would've happened then?
- Yukon, OK, USA
Backing out of garage, car exhibited "power steering failure" indicator. Wheel locked to the point operator could not turn the vehicle. Dealership tested the epas (electronic power assisted steering) gear/module and it coded. Same vehicle in 2011 or 2012 model with same code would have been replaced by manufacturer recall even though it is the exact same part and exact same code and failure in the 2010 model. The recall should be expanded to include all epas gears/modules prior to the manufacturer defect correction (2012). Clearly Ford misreported the parts affected by the recall, as this is a widespread problem on all vehicles with this part. Had the failure occurred at high speed or in a turn, my daughter likely would have crashed and may been injured or killed as a result of this serious safety problem due to Ford's negligence.
- Pelham, AL, USA
The contact owns a 2010 Ford Fusion. The contact stated that the vehicle experienced a loss of power steering and the power steering assist warning indicator illuminated. The vehicle was taken to johnson city Ford for diagnostic testing, but the results were undetermined. The manufacturer was notified of the failure. The failure mileage was approximately 96,000. Updated 08/24/17
- Piney Flats, TN, USA
Shortly after turning my car on, while still stationary, a chime went of and my dash display read "power steering assist fault" and I had no power steering in the car. I shut the vehicle off and turned it back on, at which point the power steering began to work again. After taking to my local Ford dealership, it is diagnosed that a new powering steering rack is necessary as it is unknown if/when the power steering will quit functioning (stationary, driving, turning, etc). Originally reported this as a "unknown/other" issue, the service department said to report it as a "steering issue". other complaint is under tracking # 10993921.
- Platte City, MO, USA
Complete power steering failure. Almost caused an accident. Power steering assist code showing up on vehicle.
- Georgetown, KY, USA
Power steering failed after starting the vehicle. Vehicle was stationary, but the power steering failed.
- Austin, TX, USA
Power steering assist failure. Total power steering loss. While driving in parking lot with walking pedestrians including children. Ford has recall 15N01 in effect but not for 2010 Fusion part ae523504eerm. VIN [xxx]. my local Ford dealer is now replacing power steering gear assembly $1500 my cost whereas it should be under recall 15N01 at no charge (parts and labor) to the vehicle owner. How can Ford base a start and stop recall based on year verse part specific safety catastrophic failure? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- St. Peters, MO, USA
I was driving the car in the high way. All the sudden the power steering wheel went out. Almost caused a fatal accident with and 18 wheeler. We were extremely scare my two children and I. extremely dangerous. Ford needs to fix this asap!!!!!
- Donna, TX, USA
The contact owns a 2010 Ford Fusion. While driving approximately 35 mph and attempting to turn into a parking lot, the power steering warning indicator illuminated, and the "service power steering now" message appeared. The ability to steer became very difficult. The vehicle was driven to the contact's residence. The vehicle was not diagnosed by an independent mechanic or dealer. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 79,000. Updated 08/15/17
- Jackson, MS, USA
- Cordova, IL, USA