10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Electronic power steering system failure. Very had to steer car at any point of turning the wheel.
- West Chazy, NY, USA
Was driving and power steering went out and the following two lights popped up, "service advance trac and service power steering now
- Walled Lake, MI, USA
Driving down the street when we lost all power steering almost hitting car by not been able to turn.
- San Antonio, TX, USA
Faulty power steering assist, got extremely hard to steer almost causing an accident. On a street whyll driving
- New Bedford, MA, USA
The contact owns a 2010 Ford Fusion. While the vehicle was operated, the power steering failed and the service power steering and advance power trak warning indicators illuminated. The dealer and manufacturer were not contacted. The failure mileage was approximately 103,000.
- Hammond, IN, USA
My wife was driving the car (in motion on a freeway exit). Power steering went out and the following two codes popped up, "service advance trax' and 'power steering assist fault'. looks like an expensive fix. Based on the number people having the same problem, Ford should do something to service this dangerous problem. It looks like a manufacturing problem.
- West Valley City, UT, USA
Starting in 2013 we had various sudden power steering assist faults; occurring at speeds less than 40 mph, one frightening episode was with my 10th grade daughter with her permit, while she was having driving lesson with me, we made it to the side in traffic; she did not have the strength to turn the wheel when P/S was gone. After at least a dozen occurrences (restarting did resolve the issues), in early 2015 I took it to the Ford dealer for some answers, I separately had the codes checked at an autozone type place, the only code that came up was an evaporative purge valve code; nothing about the P/S fault.I did not tell Ford about the codes. Ford called to tell me I needed to have the computer replaced for $1500. But they could not id a mechanical P/S fault, nor purge valve code.asked what was wrong with computer.no failure mode was given.pay $1500 for a repair that you cannot identify" they"reset" the comp. The problem not repeated until just 7/17/17 but restart now does not clear it or lifting batt leads.my husband able to drive it home but with difficulty. This event the car was less than 25 mph, made right turn from stop, then lost P/S. oil change warning light is on too. Needs oil & inspection but in driveway, may not pass inspection. Ford claims in the 2010 handbook the car is still drivable when P/S is lost! did Ford get that cleared with state inspectors when they knew they had this problem. I am in my mid-fifties and active but have a muscle weakening condition. I don't know if I would have the strength either to get this car to the side for safety. It boggles my mind that the 2010 my has not been placed on recall but 2012 through 2014(") have. Please take every action to place this item on a recall path. Thank you.
- Hampton, VA, USA
Tire sensor came on saying that the tire pressure was low so I immediately pulled into a gas station to check the air pressure. As soon as I pulled in I lost the power steering and the sensor came on about the power steering. I was still in motion when I lost the power steering.
- Pittston, PA, USA
Takata recall. Is Ford ever going to get the parts to fix this. There could be a massive lawsuit some day soon.
- Great Bend, KS, USA
Power steering assist randomly cuts out while driving. If you turn the car off and restart it will reset. Happens while car is in motion including reverse and forward. Has happened mostly at low speed in driveway, parking lot and city streets. First occurrence 7/14/17. Has happened 3 other times since.
- Lansing, MI, USA
Backed out of garage and power steering totally quit.
- Pittsburgh, PA, USA
Driving down the expressway, we got a message saying to service power steering now. Shortly after we lost power steering on the vehicle. We had a hard time getting it over to the other side of the expressway because of traffic. We almost got into an accident.
- White Cloud, MI, USA
Steering column makes a rubbing noise when turning at slow speeds (<5 mph). Sound is less at higher speeds. Ford dealer says to replace steering unit due to possible power steering assist failure ($1600) and a power steering assist fail could result in loss of steering and a crash. This sounds like it should fall under the power steering assist recall for the 2011+ Fusion.
- Fremont, NE, USA
While I was driving an indicator appeared in the "message center" indicating "power steering fault". I continued my route to work with no problem steering at that time. After work, I got into my vehicle turned on the ignition and begin to turn to get out of the parking space. At that point steering became very hard, then another indicator appeared stating "service power steering now". not knowing that this vehicle does not have a reservoir for power steering fluid, I drove to the nearest auto store to purchase power steering fluid. After returning to my vehicle & looking at the manual I then found out my vehicle does not take fluid for power steering. I then contacted my dealership where I purchased my vehicle to see if this is under warranty due to I just purchased the vehicle in September 2016. Hopefully it is because this is very dangerous.
- Akron, OH, USA
I have a 2010 Ford Fusion with less than 80K miles on it. The power steering went out on this vehicle while my wife was driving with our 3 year old in the backseat. She was barely able to get it off the road, as well as return the vehicle home. This is extremely dangerous! the only warning light that turned on was the service power steering message and the service advancetrak message. I took the vehicle to my mechanic they were able to see trouble codes, and cleared them. The drove the vehicle about 15 miles and were not able to replicate the problem. We picked up the vehicle 7/11/17 and drove 15 miles home and left for the night. 7/12/15 the morning of, my wife proceeded to drive the vehicle 3 miles and sure enough same problem happened to her while driving. For the life of me I cannot understand this issue. Why is there a recall for the 2011 vehicles but not for 2010, which from my understanding is what sparked the entire recall period. Ford needs to remedy this issue, or provide a fix for the vehicle.
- Kaufman, TX, USA
I was pulling out my driveway and couldn't steer my car. I put it in park, turned the ignition off and restarted the car. This time, no issues. Weeks later, I'm driving down the street and get a warning followed by loss of power steering when exiting and making a turn. Contacted a Ford dealer, gave my VIN#, only to find out there is no recall on this, that it has been "reset", and that to have it fixed, I will have to pay out of pocket. Why hasn't Ford recalled this issue? it is extremely dangerous to loose power steering while driving!!
- Missouri City, TX, USA
I cranked up my car in my driveway and the power steering assist fault light came on. I had no power steering. I reset it by turning the engine off and then back on. I did this since February but now turning the engine off and on no longer resets it. Apparently, there is no recall for this and I was quoted a price of $1599 to install a new rack..
- Aiken, SC, USA
I have found an open recall investigation on the electronic power steering for 2010 -2012 Ford Fusion and now I am seeing more and more people with the same issue. I have just had the issue with my system locking up with no warning/ no warning lights nothing.my car is in my drive way with power steering assist fault. I have a sibling who has the same car as I do with the same problem this is a known issue with these models why hasnt anything been done! you have an open investigation !!! I have small children and I commute to work I or my children could have been hurt !
- Albuquerque, NM, USA
I started my 2010 Fusion and began backing out of the driveway when the alert chime started and dash warning for "power steering assist failure" displayed. Lost steering control of the vehicle. Was able to slowly creep the vehicle to the curb. Turned ignition off, back on and error reset. Same problem recurred the following day, again corrected by turning ignition off, then back on. Have not sought repairs as of yet.
- Helena, MT, USA
- Livermore Falls, ME, USA