10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The power steering in my car will turn off for no reason at all. It is extremely unsafe. I can re-start the car and then it'll be fine for awhile, and then go out again for no reason. It can happen on the highway while traveling very fast.
- Fairfax, VA, USA
My steering wheel is "locked". it has been doing this for a while now, but I would just turn the car off and turn it back on and it would work. Well on Thursday morning 9/14/2017 this didn't work anymore. I've researched this problem and learned there was a recall for this very same issue on the 2011 Ford Fusion, by the way my car is a 2010 Ford Fusion. These cars have the same electric power steering and what makes it so bad they are being replaced with the exact same part that is potentially defective. My local dealership says since it was not on the recall list I will have to pay for parts and labor because my car is a 2010 model but the recall is for the part, not the car. I don't feel I should be held financially responsible for a defective part just because it was installed in a vehicle not on the recall list.
- Pendleton, SC, USA
Went to the store as I turning to park a warning light came on about the power steering and I had no power steering, once I came out of the store and started the car, the warning light was still on power steering fault. I had no power steering. I called the Ford dealership and the stated they could reset the computer to clear the warning light, so I took it to a dealership, paid $105 to clear the error. The issue was gone and I had power steering that was on a Wednesday afternoon, well Friday morning when I on my way to work the same warning message came on again and I had no power steering again. I went on the internet and researched on how to reset by disconnecting the battery would reset it. No luck on that. Why haven't Ford done a recall on the 2010 Ford Fusion when they know it has a power steering problem. This is not safe at all, it can cause a wreck.
- Greenville, MS, USA
I was driving home from work on the free way and was able to pull the wheel hard enough to pull over but my car wouldnt turn and an alarm and a message came on the dash that read "power steering assist fault". when I look up the issue I saw there was a recall for the exact issue on Ford Fusion just not my year. Why am I not included and what should I do? this is a serious saftey hazard and I need this taken care
- Carmicheal, CA, USA
I was driving to go pick up my yound boys at school went around curve my power steering went put and my service power steering now light came on and my service advance trac light came on no warning just went out I almost hit a tree I call Ford place they say I jave to come up there let them put it on machine that is $107 and then tellme whats wrong and they can fix it but the part that may be needed is 900 dollars im a single mom and dnt have that kind of money ive had this car little ova 1 yr I looked up recalls and back in 2015 they recalled Ford Fusion for power steering problems but the owners of 2010 Fusion that were complaining was not recalled 2010 and older have electric power steering and if this many ppl are complaining why havent they recalled them are they waiting til a person gets killed what if its a child all they are gonna do is say im so sorry but they know about the problem why cant we get our cars fixed they made them with faulty equipment
- Simpsonville, SC, USA
In spring of 2014 while driving in my military barracks parking lot with a passenger the steering wheel suddenly locked up while turning causing the vehicle fight back from the turn. Power steering failure and service advancetrac notifications appeared. I then had to park the vehicle with no power steering and had a fellow service member look at the vehicle and we determined to take it to a Ford dealership. The Ford dealership claimed it to be a random issue and charged 1700$ to replace the pin and steering rack. Two years later in September 2016 while driving the power steering failed again in the same manner. I contacted the same Ford dealership in which they still claimed it to be a random fault and it was two months out of warranty for the steering rack and pin and would charge me 1700$ to replace the power steering again. I have since drove without due to not be willing to pay to replace it as it was too costly to continue to repair the issue.
- Virginia Beach, VA, USA
Drove my mom's 2010 Ford Fusion to the store and traction control light was on but steering was fine. After exiting the store and starting car had power steering failure and advancetrac failure warnings and car was extremely hard to turn after that. I'm just glad it happened to me and not my mom, she would have not been able to drive the car and stuck at the store waiting for someone to pick her
- Natchez, MS, USA
I was driving when I received a "service power steering" indicator on the dash. A minute or two later I also receive an "service advancetrac" indicator. The power steering was still working at that point and I parked the car and turned it off to check what was wrong. Once I turned the car back on I received a "service power steering now" indicator on the dash. At this point the power steering was no longer working. I could not drive the car as it was much too difficult to turn the steering wheel. I had the car towed and brought to a local Ford dealer. I had to leave it there and rent a car as I was visiting from out of town and had to return home. The Ford service dealer called and told me I had to replace the power steering system. $1600. Ouch
- Farmingville, NY, USA
Vehicle became very difficult to steer while driving in the city. Power steering assist fault code indicated on console. Recall available on Ford Fusion 2011 - 2014. Why was 2010 excluded.
- Tempe, AZ, USA
2010 Ford Fusion 2.0L sle originally experienced intermittent power steering assist fault. The fault was able to be cleared by restarting the vehicle and would remain dormant for a number of days or weeks. Recently, my wife attempted to drive the car and the psaf fault reappeared and is now unable to be reset by restarting the vehicle. The fault occurs during every vehicle start cycle. I have attempted to move the vehicle and run the steering wheel through its entire range of motion to induce a sensor or encoder reset with no success. It now appears that I will need to contact a dealer to resolve the problem. Apparently this a known problem that has been addressed in Fusion produced after 2010. What are my options to resolve this problem? the vehicle cannot be operated in its current condition.
- West Bend, WI, USA
I was driving on a regular busy street and all of a sudden without no warning the power steering went out it became very difficult to drive the car and I could not control the car or making in turns in the car and ended up hitting the curb and was stuck in traffic. Luckily I was not on the freeway or I did not hit anybody.
- Woodland, CA, USA
My 2010 Ford Fusion has a " power steering assist fault" msg as well as a "service advance trac". these both came on 8 days ago (8/18/2017), within a few minutes of each other. The "power steering assist fault" msg came on when I started my car up. I was able to drive the car, but after about 2 miles or so the "service advance trac" msg came on. I had a diagnostic done that day and no faults came up even though the messages were still displayed on dash screen, and I still had no power steering. I have no power steering at this time. Steering is extremely difficult. I have been in contact with the dealership, but as yet, my calls have not been returned. Additionally, I called the national Ford hot line and got no where. This is a huge safety concern and needs to be addressed and repaired immediately. I am sure that my vehicle is not the only 2010 having this problem. I understand that there is a nation wide recall on numerous vehicles with this exact same issue.
- Puyallup, WA, USA
My Ford Fusion lost power steering while driving with my kids at 45 mph on a city street. Luckily no cars were around me and I was able to maneuver to safety. I turned the car off, back on, still no power steering. Received warning for advance track and service power sterling now. Checked electrical connections and cleaned battery without any luck. Discovered there needs to be an entire replacement of the epas system on my car. This has been recalled for the years 2011 and 2012 however not for 2010, which is the first year this system was installed. Issue occurred at 85,000 miles. Found out that the repairs on my car will cost between $1800 to $2000 dollars. This appears to be a known issue as the other recalls have been placed, but Ford is neglecting the year in which the system was first installed, putting myself, my children, and others at risk.
- Anchorage, AK, USA
Intermittent power steering failure. No power assist fault. Self test diagnostic code U2053 motor failure. This is a continuous memory code. On demand self test is a pass code. Can not duplicate or verify. Visual inspection was performed by a certified forfor technician including wiring harness and connector inspection no problems found.I was driving low speed as this happened twice, I was on a city street.
- Taylorville, IL, USA
The contact owns a 2010 Ford Fusion. While driving 60 mph, the steering wheel seized and the power steering service and traction warning indicators illuminated. The contact called sheridan Ford sales (4001 kirkwood hwy, wilmington, de 19808 (302) 999-0261) for diagnostic testing. The vehicle was not diagnosed or repaired due to the cost. The contact stated that the failure continued and the vehicle pulled to the right and left while driving various speeds. The contact had to turn off the ignition, wait a few moments, and restart the vehicle in order for the power steering to return to normal. The contact attempted to add power steering fluid, but discovered that the steering was electric. Several months later, while driving out of the driveway, the vehicle began to bounce. The contact exited the vehicle and noticed that the front passenger side tire was turned inward. The vehicle was driven back to the contact's home and, while inspecting the front wheels, she noticed that the front driver side tie rod was fractured. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repair. The manufacturer was not notified of the failures. The failure mileage was approximately 150,000.
- Neweark, DE, USA
I received a power steering assist failure on the dash readout while backing up in a parking structure. Steering locked up and could not turn steering wheel or change directions. I was able to reset it by turning off and on the ignition. Luckily this didn't happen while driving. Two days later I was able to get the vehicle to Ford service center. Ford dealership later diagnosed this to rack and pinion needing replacement at $1700 parts and labor. They claimed they could get the fault to reoccur while monitoring the computer port. Seem like a safety issue to me. Car is a 2010 and has 118K miles. The service manager and workers were very concerned that we drove the car tot he dealership. They know of these issues and refuse to acknowledge any assistance to the consumer with warranty or recall. I guess we need a few more dead humans before they take notice.
- Pleasant View, UT, USA
"power steering assist fault" my 2010 Ford Fusion continues to loose power steering at random times and with no notice. This has occurred after starting and pulling away, after being on the road at a stop light or driving. The biggest fear is while driving all of a sudden no power steering and a "power steering assist fault" appears in the center of my instrument panel with endless ringing of a quick chime. Regardless, of my location on any road I can not steer the car. I must stop car place in park turn the key off and and restart the car. This may not happen again for a day, week, year making it impossible to duplicate at the dealers. No codes are thrown by the computer for reading. Repeat visits to the dealer have been in vain. This has been happening randomly for five years. Although it has gotten to be at minimum two times week. This week three times in one day. The car now has 52,002 miles. Maintenance is on regular time schedules and my only means of transportation. Now I am told that a fix just short of $1700 is needed to make my car safe. This model car is well documented itself through the dealership. The internet is now full of same complaints. No one should be driving these cars. I bought the car inspected from a dealer and by no fault of my own I am held ransomed to pay or park the vehicle. Ford should be held accountable to the fullest and make recalls to correct these issues and reimburse anyone that has documented repair bills for such repair. This is a false sense of safety for many vehicles to include 2010-2013 vehicles proving that Ford failed to disclose these problems to the consumer putting millions of owners and other highway users at risk. NHTSA please help!
- Angola, NY, USA
The contact owns a 2010 Ford Fusion. While driving various speeds, the steering wheel seized and the power steering indicator illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering rack and pinion failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was towed to the contacts residence. The local dealer was not contacted. The manufacturer was notified of the failure and informed the contact that they could assist with replacing the parts used for the previous repair. The contact felt as if the repaired part was defective. The failure mileage was approximately 150,000.
- Taylor, MI, USA
The contact owns a 2010 Ford Fusion. While driving 30 mph, the steering wheel became extremely difficult to turn and the "service power steering now" warning message appeared. The vehicle was not taken to a dealer or mechanic. The vehicle was not diagnosed or repaired. The contact spoke with five star Ford (6618 ne loop 820, North richland hills, tx 76180) who stated that there was no recall on the power steering. The manufacturer was made aware of the failure, filed a report, and referred the contact to NHTSA to make a complaint and check for investigations. The approximate failure mileage was 116,097.
- Azle, TX, USA
- Lowell, MA, USA