10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,955 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was never contacted about any recalls. My mother contacted me through email to see if I knew about the airbag recall. 2 recalls I only learned about today by checking my credit report because the Agency that holds the title reported my account for non-payment. I recieved a carfax report when I purchased the vehicle August 2017 from drivetime. I was told there were no recalls on the vehicle. Now, I am seeing 4 recalls, 2 of which (2014 & 2016) have appeared only now that the vehicle is being serviced. I was probably the only idiot in America that would have bought the high-mileage, over-priced vehicle in the 1st place. I was told it had been a fleet vehicle for a rental car Agency. I thought I was getting a safe vehicle. But my feeling now, is that it should have never been sold. I'm not sure what to do. The vehicle may get repossessed and I am feeling cheated. I sent the car to the 1st auto body shop and they wanted $1470 for all the repairs. I called Ford Motor Company, they told me the car could get repaired free of charge at an authorized Ford dealer. I had the car towed to the 2nd shop. The car has been at that dealership since February 1st. My estimate is about $260. I'm not sure what I'm expecting to happen, but I attached a photo of the fuel overflow hose leaking fuel even when the tank was not full. It would do this regularly and that is 1 of the 2 new recalls that appeared. I'm scared to drive this car. I just want some reliable answers and solutions before I shell out any further money on a car that has put me, my family and other people at risk. Please help. Thanks in advance.......
- Indianapolis, IN, USA
The contact owns a 2011 Ford Fusion. While driving 30 mph, the power steering assist fault warning indicator illuminated and the steering seized. The vehicle was taken to sunset Ford (11700 gravois rd, St. Louis, mo 63127, 888-642-6776) where it was diagnosed that the power steering rack had fractured. The vehicle was repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 158,000. Consumer stated steering went out driving 30mph driving down the highway. With great difficulty consumer was able to get off the highway. Consumer found out only certain Fusion made in certain plants were covered in the recall but not theirs.
- Wentzville, MO, USA
On a Monday morning a light on my dashboard came on and it said steering power service now, this cause the steering wheel to become stiff and hard to control. While I look all over under the hood to find the steering power fuel reservoir I couldn't find one. On Wednesday afternoon as I was driving a sharp corner it was difficult for me to turn the steering wheel and I lost control of the car ending up hitting the bridge in the road. The low traction as well came on when the steering power light appeared.
- Gastonia, NC, USA
The contact owns a 2011 Ford Fusion. While driving at an unknown speed, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the power steering module needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The dealer was not contacted. The failure mileage was 124,157.
- Lyons, OH, USA
1)power steering assist fault error message. No power steering. 2)service trac control error message 3)cruise control sticking at a high speed so can't use it.
- Wakeman, OH, USA
The contact owns a 2011 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel seized when turning. The contact had to use more effort than usual to make turns. Also, the power steering warning indicator illuminated. The vehicle was towed to the contact's home. The vehicle was taken to roundtree Ford (8770 business park dr, shreveport, la 71105, (318) 798-3673) and they kept the vehicle for a week, but it was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 75,000.
- Tree Port, LA, USA
The contact owns a 2011 Ford Fusion. While driving 55 mph, the steering wheel seized and became difficult to turn. The power steering indicator illuminated. The vehicle was taken to precision Ford (945 N main St, lillington, nc 27546, (910) 814-2243) where it was diagnosed that the control arm needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty was expired. The failure mileage was 160,000.
- Lillington, NC, USA
My fiance went to start the care to go to work and the power steering assist failure and service advancetrac warnings were on. She couldn't even turn the steering wheel. If she had been driving with our 2 year old son in the cat they could have been killed. There are many others that I have found with the same problems why had this not been recalled, serious injury or death could occur. Then there would be multiple lawsuits
- Vass, NC, USA
I was driving this vehicle on highway turning on curb with 40 mph and promptly my steering lost power got locked I couldn't do nothing I just turned flashes on and braked someone in the back hit me and run away.
- Coon Rapids, MN, USA
My power steering will go out randomly when I am driving.
- Shakopee, MN, USA
The contact owns a 2011 Ford Fusion. While driving 65 mph and changing lanes, the steering wheel became difficult to turn. In addition, the check engine, low tire pressure, and stability control system warning indicators were illuminated. The contact called cavalier Ford (1515B S. military hwy, chesapeake, va 23320, 866-385-6930) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 115,702.
- Chesapeake, VA, USA
The contact owns a 2011 Ford Fusion. While driving 45 mph, an audible chime was heard and the power steering assist warning indicator illuminated. The vehicle became difficult to maneuver and was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering gear needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 82,660.
- Fayeville, NC, USA
Went to work while parking the car in the street the electric power steering fail. I call one dealer told me no appointment for at least 3 weeks I will contact another dealer. I had it checked by an independent mechanic he said that the power electric rack-and-pinion fail. Can't drive the car I was lucky it happened when I was parking and not when I was driving
- New York, NY, USA
The contact owns a 2011 Ford Fusion. While driving 25 mph, the power steering seized and the steering wheel could not be turned. Also, "power steering assist" appeared on the instrument panel. The vehicle was taken to lebanon Ford (425 miracle mile, lebanon, nh 03766, (603) 448-3363), but no assistance was provided. The vehicle remained at the dealer and had not been diagnosed or repaired. The manufacturer was not notified. The failure mileage was 157,000.
- Windsor, VT, USA
The contact owns a 2011 Ford Fusion. While driving approximately 15-20 mph, the power steering assist warning indicator illuminated and the vehicle became difficult to maneuver. The vehicle was towed to an independent mechanic who diagnosed that the electronic steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Stoneham Ford (located at 185 main St, stoneham, MA 02180, (877) 204-2822) and the manufacturer were notified of the failure. The approximate failure mileage was 112,000.
- North Reading, MA, USA
Power steering and traction control were lost. I was just told by the dealership service department that it was because I had the spare tire on my vehicle.
- Phoenixville, PA, USA
On Dec 22, daughter was backing out of parking spot and was un-able to turn the steering wheel. ( powder steering fault appeared on the dash ) pulled back into the parking spot turned off car and called me for help. When we started the cart the fault went away and was able to drive the car home without issue. Had the car towed to imperial Ford, they had the car for a week and was unable to duplicate the error fault. No repair done.
- Cumberland, RI, USA
My airbag light has been on for a month now and every time I call Ford they tell me that my car isn't up for a recall. This is very dangerous and it has affected my horn, or anything else controlling my steering wheel. My power steering has been replaced twice. I need for someone to check into this matter for me please
- Memphis, TN, USA
As driving the power steering assist failed causing the vehicle to go to manual steering and losing control in a turn. This is my daughter's car who's going to college and has to drive down the mountain in order to get to and from college is a major safety issue because if she was going around a turn down the mountain the vehicle would have went off the side of the mountain. Why does Ford make these vehicles with this type of issue. This is a life-or-death issue.
- Florence, AZ, USA
- Mountain View, CA, USA