10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,955 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Was driving on the freeway and my car started jolting and all of a sudden I lost my power steering. I had to pull off on the side of the road and then two lights came on. One said fix power steering now, and something about advancetrac. We tried disconnecting the battery over night and that did nothing. We'll be taking it in to the dealrship this morning
- Vancouver, WA, USA
The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel seized. The contact mentioned that when the vehicle was first started, the steering wheel seized. Once the vehicle was restarted, the steering wheel was operable. The contact also mentioned that the steering wheel felt looser than normal. The vehicle was taken to adamson Ford (1922 2nd ave S, birmingham, al 35233, (844) 352-6600) where it was diagnosed that the power steering and control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 184,000.
- Birmingham, AL, USA
Takata recall so I have read there are recalls on the power steering but not on my car and my power steering had failed on me only have the car for a year now, I was driving on a not so icy road and my advancetrac came on so I have gotten to my destination and when I got back in my car my steering power had went out and now they are saying my rack pinion needs to be fixed
- Lansing, MI, USA
Power steering keeps going out. Mechanic fixes but only last a few miles ththeththen goes out again.
- Port Barre, LA, USA
Power steering assist fault on 2011 Ford Fusion SE. Tri star Ford has ran tests and states no present problems on 12/13/2017. I have time stamped photos and recordings of at least seven different times that it has happened. I was advised to record this, but would have many more if I had done so from the beginning. This has happened stationary, in motion in parking lots, pulling out on city streets and on the highway. I feel that it has put my life and the lives of others in danger. I would like Ford to step forward and take responsibility for this issue before it is to late.
- Altoona, PA, USA
My 2011 Ford Fusion I lost control of my car and this happen out the blue no warning as I was driving my car at about 40 mph I lost the ability to control my car I was unable to turn off the highway so U coast to the side of the road to avoid any collision this issue has left me with no way of getting to and from work and I lost a day of work I have been trying to figure out how to get the problem fixed I am aware of the recall that my car has on it and I am not able to get the problem solved I am being told that the recall has expired but I don't know how it can expire when the issue was not fixed there are 29 recalls on my car to be told that they can't honor the recall I bought my car from a used car lot and I was not informed on the recalls but 29 recalls on one vehicle and for me to be told by one of Ford representative that the recall has expired and the issue was never resolved this is a problem I have to get to work and get my mom to dyalisis to the doctor this is a issue that I have to deal with because of faulty manufacturer issues for a problem that has been made aware to the company, refusing to take care of the issues with my car I don't understand how the recall has expired but the problem was never fix this issue has to be reported to the manufacturer or the car need to be recall and the only way it could not be honored is if the manufacturer is no longer manufacturing the parts and they still are making the parts to get the issue resolved this is by far the most inconsiderate thing told.Ford needs to fix the issue with this car it's never been resolved I understand if the issue was taken care of and I am trying to get the problem fixed again that isn't the case the initial problem was never dealt with and I have to suffer because of bad manufacturing if the issue is the fault of the company then they need to get the problem taken cared of.
- New Orleans, LA, USA
The power steering on my car stopped working as I was driving. Luckily, I was local and was able to get the car to a mechanic. The mechanic said the car needs a new power steering rack and pinion even though te car has less than 75K miles on it.
- Mendham, NJ, USA
While turning left in an intersection, I lost the ability to steer. I hit the brakes and stopped in the middle of the intersection. Fortunately, nobody hit me. The words "power steering assist fault" appeared on the console. Turning the car off and back on restored power steering. Two days later, when starting the car, the same error appeared. Again, turning the car off and on restored power steering. Apparently I'm not covered under recall 15S18. I may be covered under extended coverage (15N01) but the dealer said that I will only be covered if some code appears, and didn't have an appointment to check for three weeks. I contacted Ford customer service through facebook, but the employee was unhelpful, and just directed me to deal with the dealer, even though the dealer can't see me.
- Frederick, MD, USA
After my husband passed away, his Fusion was given to our grandson. The steering has now seized up and he is unable to drive the car. Ford dealership said there is no current recall and referred to warranty. Vehicle has not been fixed and is a danger for anyone in my family to try and drive. Dangerous, dangerous situation. I will be contacting Ford.
- Hudson, IA, USA
Power steering went out while driving
- Saltville, VA, USA
Power steering fault light came on when started, power steering stopped working, which makes it dangerous. Restarted it worked, couple days later did the same thing.. vehicle was stationary. Afraid to drive vehicle, may happen on highway. 7
- Ocala ., FL, USA
Power steering assist light came on and car is extremely hard to steer. I drove to town fine parked came out of store and this light was on.
- Gun Barrel City, TX, USA
While driving my power steering assist light came on I park my car came out an hour later and the same thing can't move the wheel
- Brooklyn Park, MN, USA
Steering keeps pulling to the left, dome lights stay on while driving
- Allentown, PA, USA
My alert symbols are just coming on and my steering control has changed. When I try to drive my car now losses power.
- Saint Joseph, MO, USA
The contact owns a 2011 Ford Fusion. While driving 25 mph, the power steering assist fault indicator illuminated and the steering seized. As a result, the entire passenger side of the vehicle struck a guardrail. The air bag did not deploy. There were no injuries and a police report was not filed. The vehicle was not towed, diagnosed, or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 72,000. Manufacturer and they informed the consumer that there is a program currently for the power steering assistance.
- Grants Pass, OR, USA
I was driving home when out of nowhere my car starts dinging saying 'service power steering now' & I lost control of the power steering.. the wheel immediately locked.
- Pocomoke, MD, USA
Power steering stopped working while in traffic. Three children were passengers in the car at the time. The car became very difficult to control and steer. The car was in motion and in traffic and a rainy morning on the way to school.
- Monticello, KY, USA
2011 Ford Fusion. Consumers writes in regard to vehicle being unable to ungergo safety recall repairs and having many malfunctions. The consumer stated engine, fuel system, and steering all malfunctioned and the dealer refused to repair the vehicle.
- Graceville, FL, USA
- Mount Joy, PA, USA