The contact owns a 2011 Ford Fusion. The contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. During the failure the message -??Power steering Assist Fault" was displayed. After turning off and restarting the vehicle the failure corrected itself. The contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. The vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- York, NE, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that NHTSA Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.

- South Windsor, CT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.

- Cincinnati, OH, USA

Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. NHTSA and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.

- Rockwall, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. The cause of the failure was not yet determined. The local dealer was notified and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

- Middleboro, MA, USA

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while parking the vehicle, the steering wheel was firm. The contact stated that no warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in any recalls. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

- Hartford, CT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving and making left or right turns, she heard an abnormal noise in the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The power steering assist fault warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and the contact was informed that the recall repair was previously performed, and no further assistance was provided. The failure mileage was approximately 165,000.

- Galesburg, IL, USA

The Power Steering Assist Fault message was displayed in the message center console. The power steering no longer works and the car is now undrivable as I have to take up body building to be able to steer my car

- Yakima, WA, USA

The contact owns a 2011 Ford Fusion. The contact refenced NHTSA Campaign Number: 15V340000 (Steering). The contact stated that while driving at an undisclosed speed, the steering wheel seized. The power steering system fault warning light illuminated. The vehicle was towed to the dealer but had not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was also informed that the recall repair was already performed. The failure mileage was approximately 100,000.

- Saint Louis, MO, USA

When driving to a friend's house the steering wheel froze and an error message appeared on the instrument cluster. The error read "power steering assist fault." This was a known issue that required a reprogramming or replacement of steering gear. Ford is saying that I am out of warranty, which I don't understand because clearly the issue was not fixed. I thought safety recalls never expired. This issue affects me and other people on the road, my community!

- Ruskin , FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Advance Trac message displayed. The vehicle was taken to the dealer where it was diagnosed that the Electronic Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 76,470.

- Lubbock, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated as she entered the driveway, the steering wheel became hard to maneuver as the power steering warning light illuminated. The contact notified the manufacturer and was advised to have the vehicle diagnosed. The vehicle was taken to the dealer where it was diagnosed that the power steering gear failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 88,000

- West Palm Beach, FL, USA

I was sitting in line at a Valvoline Instant Oil Change on Dixie Highway in Louisville, Kentucky. Due to the time waiting, I would turn my car off and restart when the line moved. After my last restart, the power steering no longer worked. I turned it off and restarted. Still no power steering. I went ahead and got the oil changed. Restarted to leave the bay area without power steering. I parked in the lot of the business and called for a wrecker service to tow my car home and had another family member pick me up. I noticed on the internet that this is not an unique problem. My car had 77,951 miles on it when the power steering went out. It happened 12/3/2021. I had the air bag recall worked done on 8/8/2022 and a diagnostic done on the power steering. They reported an internal component failure, along with loose outer tie rods. They said it was the steering gears (in other words, the rack and pinion). Fortunately, I was where I was at when it happened, as I am 82 years old. I could have very had an accident, because of the power steering failure.

- Louisville, KY, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the auto track assist warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. The contact stated the dealer informed him not to repair the electric gearing system until it completely failed. The vehicle was not repaired. The contact stated on 8/9/2022 while his son driving 35 mph, the steering wheel became difficult to turn. The contact stated the auto track assist warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 147,500.

- Monroe, IN, USA

The contact owns a 2011 Ford Fusion. The contact stated that the electric power steering assist had become inoperable. The power steering assist fault warning message had appeared on the instrument panel. The vehicle was taken to the local dealer who referred her to the manufacturer. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The failure mileage was approximately 207,000.

- Front Royal, VA, USA

Power Steering Assist Fault I've seen where the 2011 Ford Fusion was recalled for this and mine has failed. Please add my VIN to the list. If you have any questions or need more information, please contact me. Thank you.

- Lancaster, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated that the electric power steering assist became inoperable. The electric steering assist failure and the service advance track messages were displayed. The vehicle was taken to the local dealer who referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA. The failure mileage was approximately 40,000. The contact stated he doesn't understand why his vehicle wasn't included in the recall because the vehicle was made 4 days before the recall date.

- Lafayette, NJ, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality and the steering wheel became firm. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle and stated that the steering gear was defective and needed to be replaced. The dealer was contacted and stated that the vehicle was out of warranty. No assistance was provided. The manufacturer was not contacted. The failure mileage was 93,000.

- San Angelo, TX, USA

The electronic traction control light would come on but then go off. Was driving home on the interstate doing about 75 when lost all power steering. There is none at all. Got home finally, and started checking into the issue. Ford did a recall in 2015 on this and if the car showed problems when brought in then the service center replaced the faulty part., If it showed no problems then they only reprogrammed the vehicle which left the original faulty part in the vehicle that was reprogrammed when it had no codes given.. which is to say that nothing was done because how can you fix an issue that the vehicle doesn't see as there" It was a way for ford to get out of having to pay and replace the issue. I feel that my life and anyone else's life that was on the road when it went out was in high danger. When I contacted ford on the issue they stated that because the car had been brought in and been reprogrammed for a problem that the car didn't have because it didn't see one to give a code they wouldn't replace the part. Now how can you have 2 solurioy for the same problem and one of them is to replace the part but only for vehicles that it went out in" If it's the part that is subpar( it is ) then what good does it do to reprogram when the low quality and poorly designed part that can't be serviced is not replaced for all of the cars that it is on" But I guess if I had a whole group of people that did nothing but around and think of loop holes to get around actually solving the issues, why would they actually fix it"

- Amite City, LA, USA

Power steering shuts down while the vehicle is in motion - while making turns or even slight turns with the steering wheel. Error message on dash board is power steering assist fault. The ability to control the car varies with the speed of the vehicle. My research shows that Ford continues to send out vehicles with electronic steering and has not resolved these problems. This is a real safety hazard.

- Kingwood, TX, USA