The contact owns a 2012 Ford Fusion. After starting the vehicle, the steering column seized as a 'don't drive the vehicle" warning indicator illuminated. The vehicle was unable to be driven. The vehicle was towed to crown motors (555 cypress ave, redding, ca) where it was diagnosed that the steering wiring was corroded and needed to be cleaned. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 59,411.

- Myrtle Creek, OR, USA

The electric power stearing went out while I was driving on the highway going 70 mph and pulled me off to the side of the highway and blew out my tire.

- Kingston, OK, USA

The dash on my car reads 'power steering assist fault.' The recall is for 'epas steering efforts' this recall was performed once on my car already back in 2015, however the dealership only reprogram the module. They never the defective parts, which means they only half did the job. Now my car actually has power steering failure and the same error is coming up on the dash. I reached out to the dealership and they told me that I would be responsible for the cost and that the repair is out of warranty and the recall is closed. So I called the hoe office who said E they would look into it. Now after a day I have been informed that the home office will not enforce the recall to make the dealership fix it correctly. I know that the epas recall covers many parts in the power steering. I feel like it should have been fixed right the first time. And that they are just trying to get out of responsibility. Attached is the response from the home office of Ford.

- Round Rock, TX, USA

The advancetrac and epas (electronic power assist steering) failure warnings have come on. It is actually "service advancetrac" and "service power steering now". this failure occurred while was my wife was driving her 2012 Ford Fusion. She was making a left turn and the steering went out (steering became very difficult). Apparently, it went into manual mode. There is a recall for this problem however our car was not included as part of the recall even though it was made in the same Mexico plant with the same model year plus it is a 4 cylinder 2.5L engine (not the 3.5L). Ford does not want to own up that this is their problem. Instead, it will be a $1900 fix for us to update software and/or replace epas. Our car was manufactured a month after the February 2012 end window for the recall. The vehicle drifts incredibly to the left. Just recently, I had to replace just the front LH tire as the steel radial was exposed and the tire bulged. This was due to the uneven wear exerted by the epas issue. We do not have the deep pockets to get this resolved. We need help from NHTSA and Ford to extend the recall to all 2012 Ford Fusion. I would like to see the dfmea on this car specifically the steering system from TRW.

- Gulfport, MS, USA

I was getting in my car to leave walmart, Saturday 2/3/2018 when a warning flashed on my dashboard saying "power steering assist fault" thats when I realized I had no power steering. I then had to have my car towed to my house first then Monday 2/5/2018 to long lewis Ford.

- Muscle Shoals, AL, USA

While driving the service power steering and service advancetrac warning show up in the display. We made it home with no loss of power steering. The next morning started the car and now warning light say service power steering now. There is now a complete loss of power steering. I went on internet and seen a recall (15S18) for epas steering and found out it was only for cars manufactured up until 2/28/2012 and according to our VIN# our vehicle was manufactured 3/23/2012. I took it to a local Ford dealership for diagnosis and they recommend replacing the epas steering gear

- Saline, MI, USA

While driving today, the power steering stopped providing support. Advancetrac and power steering failure now display in the message center. I almost hit a pedestrian as the ps failed as I was making a LH turn. When the assit failed, the car straightened out and I was headed right for a person standing on the curb

- Sacramento, CA, USA

I was driving at 545 am Monday, Jan 29th. Advancetrac power steering light came on. Driving immediately became more difficult. Had to fight to keep the car in the lane. I drove home safely. I learned about the recall on my vehicle, but Ford told me it didnt apply. Now, today steering wheel is locked and I can not get the car to the dealer. Seems to me like the recall might be at work and may affect more vehicles than it went to. Strange thing is I bought the car right after the recall notices went out.

- Lithia Springs, GA, USA

The advancetrac system has gone bad, forcing me to lose power steering and power to the engine. Incredibly hard to diagnose the exact problem. Replaced multiple sensors and fuses and issue still exist.

- Stillwater, OK, USA

2012 Ford Fusion sel 67000 miles. During operation the vehicle exhibited a service power steering assist notice. Without change to steering habit. Luckily while pulling into an empty parking lot the notice changed to service power steering now, and proceeded to lose power steering altogether. After taking it to charles gabus Ford, they ran diagnostics and told me it was $1500 to replace the entire system due to a failure. They also tell me there is not a recall on my specific VIN. Although on the Ford website and yours, I see a recall on 2012 Ford Fusion for power steering assist failure. It is obvious not all the appropriate vehicles were recalled since mine failed and does not have a recall on it. Like I said earlier. Luckily I was already in a parking lot moving at a slow speed. If I were still on the highway like I was 5 minutes prior, then I may not have been so lucky. I called Ford customer service and they were the least bit sympathetic nor helpful. Continued to send me an email declining financial assistance. I do not believe that I should have to pay for this repair although I am currently going to.

- Knoxville, IA, USA

Power steering failure while driving my vehicle. Ford has diagnosed the issue, and replacing of steering gear is required due to power steering failure. Diagnostics code U3000. In my opinion, this vehicle should be covered under recall #15S18. My vehicle was manufactured 6 days outside the time window for recall #15S18. However, it was manufactured in the same facility, only 6 days outside the time window for recall. I have the same issue as described in recall #15S18, and Ford diagnostics confirmed this. I'd like to know the steps to take in order to have Ford honor this recall. Thank you.

- Philadelphia, PA, USA

On 1/4/18 I got in my car and noticed the car was pulling to the left, it would stop pulling at speeds over 40mph. Thinking it could possible be a tire issue I had them rotated (tires have less than 12K miles on them) I then noticed that the car was now pulling to the right constantly. When I was driving on the interstate the car flashed a service advanctrac and service power steering now warning. While I was traveling 60mph the power steering cut out completely. Thankfully I was going in a straight line and not going around a corner. Or that we were not traveling during winter conditions. At that point I figured I didn't have a tire issue. I took the vehicle to a Ford dealership. After inspection the claimed that I had a faulty steering gear. I had done some research before they had diagnosed it to see if it was a common issue with the Fusion. I then noticed that there had been a recall for that exact issue I was having. When I asked the service tech if it was an issue that was warrantied they claimed it wasn't. after paying $1520 to have the gear replace. I called Ford to inform them of my concern of how unsafe it was to have your power steering cut out. Especially when this is my wife's daily driver. They told me 'just because you have the same make, model, year, and circumstances that other cars have covered under recall doesn't mean yours is covered.' Which is alarming to say the least.

- Council Bluffs, IA, USA

The dashboard info displays "power assist failure" when stationary (a cold start), either when the key is turned to the on position, or after starting the engine. The steering wheel will require great effort to turn it when this happens. This warning happens now about 1 to 3 times a week. It started at about 74000 miles. Currently the car has 80000 miles. To work around the problem, the ignition is turned to off, turned on again, wait a few seconds, then restart the motor. The steering may feel tight when turned for about 1 second, but will loosen as the power steering works again. The warning has not repeated after restarting. So far, the steering has not failed (become tight) while driving. The warning at start up occurs more frequently in cold or wet weather. The car was last serviced at the Ford dealership at about 72000 miles with the only notice the brakes need service soon. The sync system reports indicate no problems when uploaded to the auto insurance company. It was cold this morning 25 F when the "power assist failure" reoccurred again. After restarting, the warning did not repeat, but steering was stiff about 1 second. I decided to report this. This steering type issue has never occurred in previous cars I have owned. These electric steering systems needs to be banned as a safety issue. Also, they are expensive to repair because it has to be completely replaced.

- Plano, TX, USA

There was recall 2015 for power steering service and I had it repaired 10/2016 and this same problem happen again 2017 I too car back to green Ford in greensboro, nc to repair it again but I was told it was no longer under warranty. My complaint is that they couldn't have fix the recall. Now I don't know lot about this process but I would have thought if it's recall the responsibility lies on Ford. I'm so afraid that this issue can be very hazardous to me and my family. I shouldn't be responsible for paying for the repairs. I just want as a consumer that Ford be hell to higher standards and fix the problems they have recalled.

- Greensboro, NC, USA

Vehicle was in motion when power steering service notification came on. We pulled into a gas station and shut the car off. Upon turning the car back on, the steering wheel was locked and the car was undrivable from that point and had to be towed.

- Moorhead, NJ, USA

The contact owns a 2012 Ford Fusion. On two different occasions, after air was applied to the front driver's side tire, the contact attempted to drive when the steering wheel became difficult to maneuver. The advance trac service power train indicator illuminated. The vehicle was taken to rob sight Ford (13901 Washington St, Kansas City, mo 64145, (816) 941-1200) where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired, but the failure recurred. On another occasion, the front driver's side tire was filled with air when the steering seized. The vehicle was then taken back to the dealer where it was diagnosed that the steering gear fault needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall. The failure mileage was not available.

- Kansas City, MO, USA

As I drove into work parking lot steering power light came on. Two hours later I went to try the car and steering was gone and had to have someone drive it to a station. The rack and pinion are not working.

- Scituate, MA, USA

15S18/15N01 reprogram power steering control module and steering gear extended coverage

- Fort Smith, AR, USA

The steering assistt fault comes on now, my steering doesn't work, almost got in a wreck..also my advance traction comes on at the same time, I paid good money for this car. I think Ford needs to fix this problem at their expense.

- Newark, OH, USA

I stopped at the gas station to fill up when I got back in and started my car the power steering was not working. I managed to drive the car home. When taking it to the dealership they told me my car was not covered by the recall on the electronic power steering recall. They stated the recall only covered certain cars manufactured during certain months, mine not being one. I feel that the recall should cover more of the manufacturing dates due to my research online there are hundreds of people with the same issue that have been told by Ford that their not covered by the recall. I believe that they jumped the gun on the time table for the recall. Ford doesn't want to take responsibility due to the high cost of repair. The Ford recall number is 15-S-18. Now my car is sitting here because I don't have the money to repair it.

- Westernville, NY, USA