10.0
really awful- Crashes / Fires:
- 45 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 69,780 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 15V340000 (steering). While driving at unknown speeds, the steering wheel was difficult to turn and the power assist steering failure message was displayed. Additionally, there was an abnormal dinging noise. The vehicle was towed to crossroads Ford of indian trail (88 dale jarrett blvd, indian trail, nc 28079, (888) 701-7963) where it was diagnosed that the steering gear needed to be replaced; however, the vehicle exceeded the mileage for repairs. The vehicle was not repaired. The manufacturer was contacted and provided case numbers: 15852329 and 15823495. The manufacturer stated that the local dealer would need to verify the warranty information. The failure mileage was unknown.
- Lake Park, NC, USA
When driving my 2012 Ford Fusion sel AWD, the power steering will (at random) cease to function and causes extreme difficulty in steering. It is nearly impossible to pull over safely. At speed this is an extremely dangerous and terrifying event. The lights for the traction control system, the power steering system, and occasionally the advance trac system come on. It is not always all of the lights all of the time, and the errors vary. I have had it looked at and the codes read, and the problem persists. I need this fixed as I have two small children that I refuse to allow to ride in the car as I'm afraid for their safety. It strands me at random at work and at school an hour from home as well. Upon cranking the lights for power steering failures come on and I have to sit and wait on a ride. This is unacceptable. Someone needs to fix this problem as every time I have called multiple Ford dealerships, they give me a runaround explaining there is no recall for this issue. This is unacceptable because the internet is rife with posters have the same exact issues I am having and are having no assistance either from Ford. Please help us with this problem, as I cannot afford to purchase a new car after this one has drained me of my resources.
- Gainesville, GA, USA
At low speed traveling down the road my vehicle notified me of two warnings one saying service advancetrac another saying service power steering
- Earlysville, VA, USA
The contact owns a 2012 Ford Fusion. While the contact's son was driving 25-30 mph, the steering wheel failed to turn and the power steering indicator illuminated. The vehicle was taken to an independent mechanic who stated that there was an electrical failure. The contact called the local dealer (golf mill Ford, 9401 N milwaukee ave, niles, il 60714, (847) 470-9800) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle had been previously repaired per the recall and was not covered under a warranty. The failure mileage was approximately 40,000.
- Park Ridge, IL, USA
Car lost all steering and pulled to the left with a warning light illuminated stating service power steering now. Ford replaced a steering gear that was supposed to be a recall less than 30 days and 300 miles later it happened again with the wife driving 70mph on the highway. This car is a danger to drive and is going to cause deaths. Ford is now wanting to charge me for the repair.
- Atlanta, TX, USA
My vehicles steering gear was recalled and replaced in January of 2016. The part that was put in to rectify the recall was part #ae5Z-3504-de. This repair was done at ourisman world of Ford in alexandria, va 22303. This part failed on septekmber 5, 2018 and had to be towed to the dealer and replaced again. Oursiman charged us for the second repair. Shouldn't this be covered under the recall still, or at least be recalled again? the car would barely steer and had to be parked on the street until it could be towed.
- Alexandria, VA, USA
My 69 year old mother was driving the 2012 Ford Fusion when she lost steering control and nearly had an accident. It took all her strength to wrestle the steering wheel to the side of the road. I contacted the local Ford dealership and was told I would have to pay to have it repaired even though there was a recall due to that exact problem with steering. The car was not cornered because the mileage was 153000. Three years past the limit of the recall. I was also advised the fix could be about. $2000. I can not afford this but I still need to drive to work so I must drive it knowing it could go out again. There was no warning light or anything the powered steering just stopped working.
- Redlands, CA, USA
Was picking my kid up from school. Backing into a spot and as I went to pull foward alittle my steering wheel locked and power assist fault appeared on the screen on my dashboard. I was part of a recall in 2015 for the same issue. Luckily it wasn't 5 mins later with my kid in the car driving. Seems to be a ongoing issue with steering issues my has always had a little tick while driving
- Wheeling, WV, USA
Lost power steering. Have service power steering now message and service stabilitrac.
- Chadbourn, NC, USA
Taking recall. My Ford Fusion 2012 power steering has not been functioning correctly since May 2018 after I had a flat tire returning home on vietnam road fayette Ms. It is saying service power steering now on my dashboard. I was not aware of the recall until I brought my vehicle to the dealership by then end of June 2018 and was informed that I had a recall for the power steering and airbags.
- Fayette, MS, USA
My car is having a steering assist fault. Almost half a million similar vehicles recalled for the same issue but Ford won't fix this under recall.
- Hope Mills, NC, USA
We were driving the car and the power steering locked the car did not give us an alert until the power steering finally locked. We could not break we had to quickly shut off the car and we weren't near our home when this occurred
- Houston, TX, USA
The power steering failed suddenly while driving.
- Madisonville, TN, USA
The contact owns a 2012 Ford Fusion. While driving 25 mph, the power steering seized and a tire blew out. The vehicle was able to be driven off the road and to the contact's residence. The manufacturer stated that there was no recall for the failures; however, there was a customer satisfaction program where the power steering would be covered by a dealer. The contact called nazareth Ford (4067 jandy blvd, nazareth, pa 18064, (866) 601-7744) and was informed that the power steering failure would not be covered and the contact would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The failure mileage was 49,500.
- Bethlehem, PA, USA
Known issue, safety recall for sudden loss of power steering 15S18, 14S06 and supplement and15N01 extended. Ford Motor Company will only repair the safety issue if certain internal fault codes are present indicating that certain components are defective, unfortunately there are more components that fail causing power steering loss, 2 codes that presented that resulted in power steering loss are C1277 and C1963 but these are not covered by the safety recall according to Ford. The issue is safety and all components that cause the sudden loss of power steering need to be covered under the safety recall and repaired at no charge to the consumer. I believe that Ford is skirting their responsibility to repair the the defective autos using the internal fault codes as an excuse. It doesn't matter what code is present when power steering fails as the codes are not the safety issue. The steering gear in this Fusion was replaced 8/2017. The power steering failed again and was towed to Ford in 3/2018, and the software was updated at owners expense and once again the power steering failed and was towed to Ford in 3/2018 and according to Ford the steering gear was replaced yet again at the owners expense, then the next day failed once more and the towed once more to Ford. Ford claiming that the first gear replacement closed out the recall. That is 4 power steering failures in the same car. Ford refuses to take responsibility for the defective components and has instead shifted to cost to the owners. There are hundreds of consumers that have faced this issue.the safety recall is not having the desired effect of repairing the issue and now Ford is playing a waiting game as the vehicles are reaching the 150 thousand mile threshold where by Ford will refuse to repair the problem. There are about 500 thousand of these defective cars on the road today and we are no safer.
- Inverness, FL, USA
The contact owns a 2012 Ford Fusion. While driving 50 mph, the vehicle lost the ability to steer and the power steering failure warning indicator illuminated. The contact mentioned that the vehicle needed to be driven in manual mode after the failure. The vehicle was taken to woodhouse Ford (3633 N 72nd St, omaha, ne 68134, (402) 574-2759) where it was diagnosed that there was a steering gear failure, which needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure. The failure mileage was 50,000.
- Omaha, NE, USA
While in stationary, the steering wheel locked up and I could not turn the vehicle. A message appeared on the dashboard saying "service power steering now." I had it towed to a mechanic and confirmed that there is a problem with the electronic power assist and must be replaced. However, the steering came back to normal after a day. I found out on Ford's website that there is a recall (15N01) issued on the car and that I should contact a Ford dealership to diagnose and service the problem. But, the mechanics at Ford's dealership said that they were not able to duplicate the issue and therefore, could not fix it unless it happens again.
- Cheverly, MD, USA
Front left transmission seal leaking, axle shaft loose and damaged, wheel increasingly wobbly with speed. Directly and negatively affects brake rotors and pads as well as wheel knuckle stability and shock absorber wear. Car is dangerous to drive as steering control has decreased dramatically. The rubber seal around the transaxle on the left (driver side) front wheel axle has been sliced open from the inside by metal shavings produced by the bad production of the parts included in the axle shaft assembly, causing abnormal wear/shaving of the shaft. The joint has been completely damaged and is now in turn causing damage to the upper and lower ball joints, shock absorber, wheel knuckle, steering arm, brake rotors, break pads, the wheel hub, wheel bearing, tire etc. It literally efects the entire driver side front suspension, drivetrain, and steering components, continuously degrading their state with time and making them more dangerous to use/more dangerous to drive the car. No history of any damage has been recorded on this vehicle on that side and this has been a factory defect from the beginning, just poorly and very slowly addressed. Because if Ford's untimely response to this issue, most owners are forced to deal with the issues in vehicles effected by this Ford factory defect out of their own pocket, which is unfair.
- Chicago, IL, USA
The "rack and steering gear is broken" which is the same thing as a recall for this car, but apparently doesn't apply to my VIN number and therefore is not covered. I took it to a non Ford repair center and they confirmed that is was the same issue as stated in the recall for other 2012 Ford Fusion, but I have to pay almost 2,000 to get it fixed on my own. I spent 107 dollars getting it looked at first by the other party since my vehicle was not given the recall and I wasn't informed of the issue before it happened and then still had to pay for Ford to fix it.
- Cary, NC, USA
- Orlando, FL, USA