The contact owns a 2012 Ford Fusion. While driving approximately 35 mph, the "service advance trac" and "service power steering now" warning messages displayed and the power steering suddenly malfunctioned, which caused the steering wheel to become very difficult to turn. The vehicle was examined by an independent mechanic who diagnosed that the steering computer chip malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 140,000.

- Omaha, NE, USA

Power steering failed and the car left the highway and both front tires blew out and damage to the wheel and undercarraige was apparent.

- London, KY, USA

While driving, the power steering will intermittently stop working, requiring unexpected difficult steering.

- Hudson, WI, USA

Power steering assist failure on 2012 Ford Fusion. Power steering assist light is on and there is no power steering. Very dangerous as it gives out while the car is in motion. Ford knows they have a larger problem with 2012 Ford Fusion (just read the complaints on this site) but have not expanded the recall and leaves these dangerous cars on the road where power steering stops working even while you are driving. Ford dealer said car is not cover by warranty or by recall. Cost to repair $1,600.

- Dublin, OH, USA

The power steering assist code keeps coming on on the dash every othee day for well over a year now. When that comes on you can barely steer the fricken thing when it happens. Ive been lucky enough to have it happen while driving slow in town and havent had any accidents luckily. Some very close calls though!

- Menomonie, WI, USA

Rack and pinion. Steering wheel makes clunking noise. Vehicle wanders. Ford company states this is not a recall which it should be. This is a manufacturing defect

- Morrow, GA, USA

The vehicle was parked in my driveway upon returning from errands. The next morning the power steering assist and the advancetrac system failure lights were on. This has happened before while driving and after parking at my workplace. Usually restarting the vehicle would correct the issue. This time it would not reset and I brought it to the Ford dealership where it was purchased. I understand there was a recall on the 2012 Ford Fusion and other Ford makes for this same issue. However the dealership says the VIN # on my Fusion doesn't match any current recall and will not cover the cost of repair. My question is if this is a known Ford problem why should it not cover my vehicle with the same issue for recall ? just because the VIN # isn't in the system is no reason not to fix this. It is a known problem, many situations exactly like mine recorded online. How are they (Ford)not responsible?

- Denhm Springs, LA, USA

My power steering went out in the middle of the highway. I went to a Ford certified dealership and had them look into this problem before anything dangerous happened. The following day, after picking my car up from the dealer my power steering went out completely while in the middle of the highway.

- Norman, OK, USA

I was in a car accident the power steering failed I hit a telephone pole. The it bags never deployed and I smacked my head

- Middletown, NY, USA

Power steering failure! epas system on 10/27/2017. My daughter was driving car, she stopped for gas, she started car and power steering failed. I see there is a recall on the power steering system but guess what my VIN number is not part of the recall! sounds fishy to me why do I have a epas system failure and my car is not part of recall? I have a case number at Ford #13421730. I have the car at the Ford dealership in buda Texas truck city Ford. They are going to charge me $115 to analyse the car with their computer. I just don't want to pay for a new epas steering system if the cause of the failure is a defective epas system!!!

- Austin, TX, USA

The contact owns a 2012 Ford Fusion. While driving, the contact heard an abnormal noise in the steering area. The air bag warning indicator illuminated on and off. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed of NHTSA campaign number: 17V024000 (air bags). The approximate failure mileage was 68,000.

- Vero Beach, FL, USA

The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering assist warning indicator illuminated and the steering wheel seized. The contact was able to drive the vehicle home. The vehicle was later taken to palm bay Ford (1202 malabar rd SE, palm bay, fl 32907, phone number: (321) 722-9000) where it was diagnosed that the power steering assist and the power steering rack needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and informed the contact that they could not assist. The approximate failure mileage was 104,588.

- Palm Bay, FL, USA

The contact owns a 2012 Ford Fusion. While driving various speeds, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was taken to the local dealer (pal meadow Ford in charleston, South Carolina) where it was diagnosed that the rack and pinion was faulty. The rack and pinion was replaced, but the failure recurred. The rack and pinion was replaced a second time and the vehicle experienced the same failure. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 78,000.

- Charleston, SC, USA

The contact owns a 2012 Ford Fusion. After starting the engine, the steering wheel was very difficult to turn and the "steering failure" and "advance track" warning messages displayed. The vehicle was taken to the local dealer (don davis Ford in arlington, Texas) where it was diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.

- Dallas, TX, USA

I was traveling down a main street and I heard a beep and power steering assist fault lite up on my dash as well with service advancetrac came on so I pull off the road and into a parking lot and my wheel all the sudden got stiff. I sat there for a few trying to figure out what was wrong and I turned the car off and let it sit for a few mins and turned it back on hoping it would go away well it didn't, so I got it home finally 6 hours later still with all them lights on and the wheel being stiff let it sit over night and everything next day I go back to the car hoping once again it would go away and it didn't.

- Keyser, WV, USA

The contact owns a 2012 Ford Fusion. While the contact's son was driving 60 mph, the power steering seized without warning. The contact pulled the vehicle to the side of the roadway and waited a few minutes before restarting the vehicle. Afterwards, the power steering returned to normal. The vehicle was taken to an independent mechanic, but the failure could not be diagnosed or duplicated. Several months later, upon starting the vehicle, the power steering failed and an unknown noise was heard. The power steering returned to normal once the vehicle was turned off and restarted. While driving 30 mph, an unknown noise was heard and the power steering seized. The power steering returned once the vehicle was restarted. The contact stated that a diagnostic appointment was scheduled with bonnell Ford (353 cambridge St, winchester, MA 01890 (781) 729-9700). The manufacturer was not notified of the failures. The failure mileage was unknown.

- Woburn, MA, USA

Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.

- Cabot, AR, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving at 50 mph, the electric power steering automatically turned off. The service power steering and the service advance trac warning lights illuminated. The contact's wife pulled over to the closest parking lot. The contact drove the vehicle to the dealer taylor Ford located at 13500 telegraph rd, taylor, mi 48180 where the power steering gear needed to be replaced and reprogramed the power steering module. The vehicle was repaired. The contact stated that the failure occurred 2 other times. The vehicle was taken to the same dealer where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and was made aware of the failure. The manufacturer stated that there was nothing they could do and a complaint had been filed with the manufacturer. A case number was not provided. The approximate failure mileage was 118,000.

- Taylor, MI, USA

I will just be driving and I lose my power steering which almost puts me in the ditch. Needs to recall this. Very dangerous and expensive to fix.

- Hurley, SD, USA

I was driving on interstate and power steering stopped working, the power assist fault and service advancetrac message showed on panel. Luckily I did not wreck because that would have been bad. I had the car towed to Ford dealership they said car was not covered by recall or warranty, car has 56,000 miles. Ford you should recall for this problem this could cause a wreck with possible fatalities.

- Lawndale, NC, USA