The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the steering wheel seized and became difficult to steer. The dealer (astorg Ford-Lincoln of parkersburg, (304) 485-8585) was called and stated that there were no recalls for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 38,000.

- Washington, WV, USA

The contact owns a 2012 Ford Fusion. While driving approximately 50 mph, the steering wheel seized and the power steering warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. After waiting a while, the vehicle was restarted and able to drive normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic or repairs. The VIN was included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 103,800.

- Statesboro, GA, USA

While driving down interstate, vehicles steering assist warning light came on. Immediately the car became difficult to steer and turn. Controlling the vehicle was extremely difficult.

- Brewton, AL, USA

The contact owns a 2012 Ford Fusion. While attempting to start the vehicle, the steering wheel seized and was difficult to turn in either direction. The vehicle was taken to a dealer (milnes Ford, 333 East genesse street, lapeer, mi 48446, (810) 667-5000) where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 141,000.

- Lapeer, MI, USA

Driving approximately 25 mph, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. Turning vehicle off and back on has no effect. There is a recall for the issue dated 06/02/2015, number 15V340000 that is not covered for this vehicle VIN: [xxx] this issue is identical to the above recall issue information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Niskayuna, NY, USA

While pulling into my residential home driveway the steering wheel locked up while car was in motion, unable to unlock or change the direction of the vehicle, vehicle had to be stopped and engine turned off. The vehicle was on a city street in residential area.

- Fort Washington, MD, USA

Our power steering went out in the car without notice while driving on a highway. I know there has been a recall on power steering on other 2012 Ford Fusion, but when I put in my VIN it doesn't come up with this recall. This was very dangerous and we could have crashed.

- Odessa, MO, USA

The contact owns a 2012 Ford Fusion. After the vehicle was repaired per NHTSA campaign number: 15V340000 (steering), the steering wheel became difficult to maneuver. The contact also stated that the steering wheel seized without warning. The vehicle was taken to satcher Ford (1850 jefferson davis hwy, graniteville, SC 29829), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,184.

- Springfield, SC, USA

Driving my family home, my dashboard displayed a message to "service power steering soon" steering wasn't an immediate problem...however, a few hours later, I attempted to drive the vehicle to a mechanic and when I turned the wheel the steering was very hard to do, very stiff. There was also a message that came on the dashboard that said to "service power steering now". I contacted a mechanic & they informed that I could possibly reset the power steering, by just turning the car on and off a few times. However, this method did not work. Computer is having trouble uploading the video

- Philadelphia, PA, USA

Car made "popping" noise for a day or two from what seemed to be the front suspension. Then the warning light "service accutrack" came on, a few minutes late the warning "service power steering" came on. Power steering continued to work, although a little jerky, until I turned off the engine. When I restarted the car, the warning "service power steering now" came on and the power steering no longer worked

- Califon, NJ, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering column made an abnormal popping noise while the steering wheel was being turned. The failure occurred without warning. The vehicle was taken to jim click Ford Lincoln East tucson (6244 E 22nd St, tucson, AZ) where it was diagnosed that the control arms needed replacement. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.

- Tucson, AZ, USA

I was driving my vehicle back home from the movies and I had my nephews with me. The message came up on my dash saying 'service power steering now' it was midnight so I was not able to call anyone to see what the issue was. Thankfully I made it home and dropped my nephews off at their homes. The next day I was getting ready to leave to work and the message was still there and I was no longer able to turn my steering wheel. Apparently this year is not covered under the recall of other Ford vehicles with the same issue.

- Tolleson, AZ, USA

The contact owns a 2012 Ford Fusion. While driving 45 mph, the power steering warning indicator illuminated and the steering ability seized. The vehicle was taken to lehighton Ford (54 blakeslee blvd dr E, lehighton, pa 18235) where the contact was informed that it was included in an unknown recall for the steering. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

- Lehighton, PA, USA

4/19/18 I was backing out of my garage and the steering assist fault message came up and steering locked up. ( so I was backing out of my garage to the driveway- less than 10 miles /hour) dealership said this was a common problem and there had been some kind of extension on the warranty but mine was not covered B/C it was too old or too many miles. I had to spend over $1300 to repair this. I called Ford Motor Company to complain and try to get an explanation as to why if something like this was already a problem why would the not cover it. They said they did have a recall and I had taken my vehicle in in August of 2015 for the fix so the said it had been more than a year from that date and now not covered again. However, since this is the same problem that they fixed before, I feel there is still and issue with the steering out there since it was the same part that went bad and is a very dangerous thing to go bad in such a short period of time. Ford stated that this would be reported and to save my receipt.

- Danville, VA, USA

I took my car in for the recall #15S18 which is for a loss of power steering. I was quoted by Ford that it was not covered under the recall and that I needed a new steering gear. They quoted me $2000 to fix it. Come to find out the part is part of that recall, however I'm just past the mileage limit. I have 152,000 miles on my car, and the limit is 150K. Ford won't budge with the repair. Won't give me a break since it's literally 2,000 miles over. This steering issue is a massive safety hazard....and doesn't need to have a mileage limit applied to it. The statute of limitations for recalls is 10 years. My car is only 6 years old. Recalls needs to be good for that 10 years, regardless of mileage. If the nthsa could look into this and maybe get Ford to change the recall by eliminating the mileage limit for safety reasons, I would appreciate it. I called Ford corporate and asked them to give me a break since it's only 2,000 miles over, and they refused. I will never buy another Ford again. Clearly they are more concerned with profits than they are fixing a defective problem with their own vehicles.

- Palm Coast, FL, USA

The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering wheel seized without warning. While attempting to pull off of the roadway, the vehicle drifted to the right. The steering wheel turned all the way to the left and seized. As a result, the contact crashed into a guardrail. There were no injuries and a police report was not filed. The vehicle was towed to the contact's residence. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 65,000.

- Bremen, OH, USA

Too hard to steer and turn

- Broken Arrow, OK, USA

Takata: My power steering has gone out about ocbter of 2017 and I've been to a few mechanics and they have told me that theirs been recalls on this type of vehicle of their power steering going out and to take it to a dealership and that they can fix it for free because it's one of the recalls list online and I've tried calling them and letting know that their has been reports of recalls on the power steering but they keep telling me that's there's no recalls on my vehicle and from my understanding that this is a serious situation and needs to be addressed and fix due to the recalls to these vehicles. It went out while I was in motion on the road.

- Phoenix, AZ, USA

Recall 15S18 steering gear, while driving the steering while turning the make a noise. Took it to jim click Ford because a code didn't show on dash Ford will not cover the cost to replace the steering gear which is the issue with the car. So we are unable to drive the car it is dangerous/ unsafe to drive the vehicle. The steering make noise when in motion, stationary on street and highway when turning the steering wheel. NHTSA #1227804 /Ford case#14458165

- Tucson, AZ, USA

The power steering assist fault message appeared in the odometer display. This could not be reset by turning off the ignition for 10 seconds and turning on the ignition again. This message has been intermittent for 6 months. It would appear often with first start up on rainy and rainy on cold days. Never occurred while driving. I drove the car to a local repair shop. The steering takes a great effort to turn the wheel. Had a near miss accident with wood trash on the highway. The repair shop said this could be covered by an extended recall. The Ford dealers we called said their system was down not able to check VIN for recall. It has about 83000 miles and 6 years old. The steering failure is a significant safety defect. I've driven cars before without power steering - easy compared to this fail. This failure is extremely unsettling feeling when trying to make a curve or turn. Check back later to see if Ford repaired this.

- Plano, TX, USA