Error code C1277 power steering failure. Driving down the hwy power steering failure light/warning comes on and power steering goes out. Took everything in my power to keep the car between the lines. This is very unsafe for it makes the vehicle very unsafe to drive.

- Henley, MO, USA

The contact owns a 2012 Ford Fusion. While driving approximately 45 mph, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. The failure was not diagnosed or repaired. The manufacturer and local dealer (brookland Ford in brookland, mi) were notified of the failure, but no assistance was offered. The failure mileage was 97,000.

- Tipton, MI, USA

Complete loss of power steering on the highway. Almost caused a severe, deadly accident. Was able to pull the car over and get towed home. Had a mechanic check it out and everything looks fine, started up and power steering has returned. I am too afraid to drive my vehicle now, so I am carpooling to work. Please issue a recall, many Fusion are having this issue, yet no recall on my VIN! that is wrong. Ford is aware of the problem.

- Fillmore, CA, USA

This is the third time my steering has locked up on my car while driving. This is a big safety hazard! this part on Ford Fusion was recalled a couple years back and this part ihave been fixed by Ford dealerships multiple times. If a part is under recall and fixed why do I have T continue to keep getting the same issue fixed!

- Jacksonville, FL, USA

The first time my power steering went out was when I was turning onto a busy intersection and was almost hit by two cars that were going pretty fast. I was able to drive it to a nearby Ford service center and the fixed three recalls: The throttle body, the powertrain, and power steering. Not even 8 months later, those same three issues went out again. The power steering went out when I was on the highway going 70 mph. I ended up spinning and damaged my front bumper trying to pull over and be safe.

- Dallas, TX, USA

The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering warning indicator illuminated and the vehicle became difficult to steer. The vehicle was towed to the dealer (oc welch Ford Lincoln, 4920 independence blvd, hardeeville, SC 29927) where the contact was advised that she would have to pay to have the vehicle repaired. The manufacturer opened a case and advised the contact to call her local dealer. The approximate failure mileage was 168,000.

- Hilton Head, SC, USA

Power steering went out. I bought the car from a used dealership and was never informed about the recall. When I brought the car into a dealership there informed me to call Ford, when I did my car was at 151,000 miles. Ford is refusing to fix the problem. I purchased the car with 101,000 miles on it. Ford is not very good at informing there customers about recalls

- Los Molinos, CA, USA

The "power steering assist fault" warning flashing on 2012 Ford Fusion upon turning on vehicle, experienced a power steering failure and steering wheel was extremely tough to turn.

- Moreno Valley, CA, USA

After my wife stopping to fill up the gas tank, she started the car again to find out that the power steering failure message appeared on the dash. She couldn't move the steering wheel, luckily there was a parking spot right in front of her. She was able to get it towed to a Ford facility, she had to get a rental car and wait 3 days before Ford could look at it. After they looked at it they said the part that broke was part of a recall (15S18) that was fixed a year previously and that it broke again. She was told the part would have to be replaced again but it would cost $1613, not covered under the recall. After she told me this I contacted Ford customer service, they said they would look into it. A couple of days later they said they could not replace it again under the recall. I had to fork over $1613 to repair the recalled part. Seriously this is a safety issue, the recalled part didn't do what it was supposed to do. If my wife was driving during the steering lockup instead of at a gas station serious problems could have occurred, like a major accident. I'm not the only one who has had this problem, I've read about more people having the same issue about the recalled part. NHTSA needs to force Ford to have another recall on 15S18, before a serious accident or fatality happens.

- Mount Airy, MD, USA

The contact owns a 2012 Ford Fusion. After starting the vehicle, the steering column seized as a 'don't drive the vehicle" warning indicator illuminated. The vehicle was unable to be driven. The vehicle was towed to crown motors (555 cypress ave, redding, ca) where it was diagnosed that the steering wiring was corroded and needed to be cleaned. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 59,411.

- Myrtle Creek, OR, USA

The electric power stearing went out while I was driving on the highway going 70 mph and pulled me off to the side of the highway and blew out my tire.

- Kingston, OK, USA

The dash on my car reads 'power steering assist fault.' The recall is for 'epas steering efforts' this recall was performed once on my car already back in 2015, however the dealership only reprogram the module. They never the defective parts, which means they only half did the job. Now my car actually has power steering failure and the same error is coming up on the dash. I reached out to the dealership and they told me that I would be responsible for the cost and that the repair is out of warranty and the recall is closed. So I called the hoe office who said E they would look into it. Now after a day I have been informed that the home office will not enforce the recall to make the dealership fix it correctly. I know that the epas recall covers many parts in the power steering. I feel like it should have been fixed right the first time. And that they are just trying to get out of responsibility. Attached is the response from the home office of Ford.

- Round Rock, TX, USA

The advancetrac and epas (electronic power assist steering) failure warnings have come on. It is actually "service advancetrac" and "service power steering now". this failure occurred while was my wife was driving her 2012 Ford Fusion. She was making a left turn and the steering went out (steering became very difficult). Apparently, it went into manual mode. There is a recall for this problem however our car was not included as part of the recall even though it was made in the same Mexico plant with the same model year plus it is a 4 cylinder 2.5L engine (not the 3.5L). Ford does not want to own up that this is their problem. Instead, it will be a $1900 fix for us to update software and/or replace epas. Our car was manufactured a month after the February 2012 end window for the recall. The vehicle drifts incredibly to the left. Just recently, I had to replace just the front LH tire as the steel radial was exposed and the tire bulged. This was due to the uneven wear exerted by the epas issue. We do not have the deep pockets to get this resolved. We need help from NHTSA and Ford to extend the recall to all 2012 Ford Fusion. I would like to see the dfmea on this car specifically the steering system from TRW.

- Gulfport, MS, USA

I was getting in my car to leave walmart, Saturday 2/3/2018 when a warning flashed on my dashboard saying "power steering assist fault" thats when I realized I had no power steering. I then had to have my car towed to my house first then Monday 2/5/2018 to long lewis Ford.

- Muscle Shoals, AL, USA

While driving the service power steering and service advancetrac warning show up in the display. We made it home with no loss of power steering. The next morning started the car and now warning light say service power steering now. There is now a complete loss of power steering. I went on internet and seen a recall (15S18) for epas steering and found out it was only for cars manufactured up until 2/28/2012 and according to our VIN# our vehicle was manufactured 3/23/2012. I took it to a local Ford dealership for diagnosis and they recommend replacing the epas steering gear

- Saline, MI, USA

While driving today, the power steering stopped providing support. Advancetrac and power steering failure now display in the message center. I almost hit a pedestrian as the ps failed as I was making a LH turn. When the assit failed, the car straightened out and I was headed right for a person standing on the curb

- Sacramento, CA, USA

I was driving at 545 am Monday, Jan 29th. Advancetrac power steering light came on. Driving immediately became more difficult. Had to fight to keep the car in the lane. I drove home safely. I learned about the recall on my vehicle, but Ford told me it didnt apply. Now, today steering wheel is locked and I can not get the car to the dealer. Seems to me like the recall might be at work and may affect more vehicles than it went to. Strange thing is I bought the car right after the recall notices went out.

- Lithia Springs, GA, USA

The advancetrac system has gone bad, forcing me to lose power steering and power to the engine. Incredibly hard to diagnose the exact problem. Replaced multiple sensors and fuses and issue still exist.

- Stillwater, OK, USA

2012 Ford Fusion sel 67000 miles. During operation the vehicle exhibited a service power steering assist notice. Without change to steering habit. Luckily while pulling into an empty parking lot the notice changed to service power steering now, and proceeded to lose power steering altogether. After taking it to charles gabus Ford, they ran diagnostics and told me it was $1500 to replace the entire system due to a failure. They also tell me there is not a recall on my specific VIN. Although on the Ford website and yours, I see a recall on 2012 Ford Fusion for power steering assist failure. It is obvious not all the appropriate vehicles were recalled since mine failed and does not have a recall on it. Like I said earlier. Luckily I was already in a parking lot moving at a slow speed. If I were still on the highway like I was 5 minutes prior, then I may not have been so lucky. I called Ford customer service and they were the least bit sympathetic nor helpful. Continued to send me an email declining financial assistance. I do not believe that I should have to pay for this repair although I am currently going to.

- Knoxville, IA, USA

Power steering failure while driving my vehicle. Ford has diagnosed the issue, and replacing of steering gear is required due to power steering failure. Diagnostics code U3000. In my opinion, this vehicle should be covered under recall #15S18. My vehicle was manufactured 6 days outside the time window for recall #15S18. However, it was manufactured in the same facility, only 6 days outside the time window for recall. I have the same issue as described in recall #15S18, and Ford diagnostics confirmed this. I'd like to know the steps to take in order to have Ford honor this recall. Thank you.

- Philadelphia, PA, USA