Complete power steering failure on a car with 20000 miles. Car was stationary when I turned it on the the warning came on. I could not drive

- Towson, MD, USA

I purchase this car used with 15000 km on, issue occurred at 73000km. Ford Fusion 2012 sel AWD I was driving to work and the steering locked up, it was extremely hard to steer. I drove it directly to the dealership. Benton fry Ford belleville, on they inspected it and indicated that the controls arms needed to replaced. I told them to go head the approx.. cost was $1000. However it is still possible that I would need to replace the power steering rack which would cost $2200. The resolution was that they would replace the controls arms and not do the alignment, to see if the power steering would go again within a week. I drove it for a week and found nothing wrong with it. So I drop it off for the alignment to be completed. At the dealer ship the mechanic test drove it and found that the power steering rack need to replace. I was advised that my car was out of warranty as of June 13, 2015. The service advisor offer to investigate further to see if there was anything they could do on their end. They were not able to help it was so they directed to Ford customer service who then escalated the issue to Ford regional management, who in turn offered to over 55% of the $2200 as a final offer. Who treated me like I should be soooo grate for this. This issue has been recalled on May 27, 2015 by Ford in 2011 to 2013 Fusion. Since Ford stated this car is not part of their recall, they deflect their responsibility of selling me a defective product. The issue occurred just like the recall, but because Ford will not recognize this issue, I am stuck paying for their defective product, as they conceal the fact this is a unknown issue and they should be held responsible for this defect. I hope this helps other people because there is a lot of Fusion on the road and the very fact that they steering can go at any given time is a very scary thought

- Trenton, OH, USA

The contact owns a 2012 Ford Fusion. The contact started the vehicle and experienced a loss of power steering without warning. The vehicle was repaired according to NHTSA campaign number: 15V340000 (steering); however, the failure recurred after the repair was performed. The contact mentioned that the remedy was insufficient. The vehicle was towed to the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 97,000.

- Lagrange, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving various speeds, the steering wheel became extremely difficult to maneuver without warning. The VIN was not included in NHTSA campaign number: 15V3400000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,000. The VIN was not available.

- Knoxville, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 50 mph, the traction control and power steering warning indicators illuminated. The failure recurred twice. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the VIN was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage was 65,000. The VIN was not available. Updated 02/10/16 updated 05/14/18

- Romulus, MI, USA

The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the power steering failed and two warning lights illuminated. The contact had to restart the vehicle to loosen the steering wheel. The failure recurred five times. The vehicle was taken to a dealer where it was diagnosed that the ball joints and tie rod needed to be repaired. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 21,000.

- Cleveland, OH, USA

The contact owns a 2012 Ford Fusion. While driving 10 mph, the steering wheel seized and the check power steering fluid light illuminated. The failure occurred twice. The vehicle was towed to a dealer where it was diagnosed that the power steering control module failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

- Monroe, LA, USA

2012 Fusion and we have already changed the rotors... && multiple tires... always getting the tire pressure symbol && now there is an eletrical problem for the power steering... many of the fuses are missing from where the manual said they should be... may have to pay thousands to get it fixed && still its just a 2012... id expect something like this on a car thats 7-10 years old but not 3...

- Virginia Beach, VA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 mph, the power steering assist warning light illuminated. The steering wheel became difficult to turn. The vehicle was towed to a dealer where it was diagnosed that the steering gear might need to be replaced and the code needed to be cleared. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 67,000.

- Valley Mills, TX, USA

Sticky, notchy steering accompanied with loud grinding sounds. This started for no reason. The dealership told me the car has a bad steering rack and is unsafe to drive. No error code is showing, so Ford is not replacing the part.

- Pittsburgh, PA, USA

The contact owns a 2012 Ford Fusion. While driving 60 mph, the power steering warning light illuminated and the steering wheel became difficult to maneuver. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 100,071.....updated 03-31-16...updated 04/25/18

- Arlington, TX, USA

Develop a clunking noise in steering system at 82000 miles. Took the car to a ase mechanic in my town and it was diagnosed as a failed epas (power steering rack.) the bill for this is going to be between 1400-1600! I have read elsewhere online of Ford recalling the Fusion for trouble codes in the same steering rack for failed sensors and loss of power assist suddenly making the car difficult to steer and risking a crash as a result. My concern is complete mechanical failure due to the clunking like something is either broken or about to break. This would result in complete loss of control of vehicle and a possible crash. I realize things break out of warranty but this is a safety issue first and foremost. My daughter drives the car and my concern is for her safety. If there is no recall issued I will be forced to repair or trade the car and lose what little equity I had in the car because of its repair bill. The car has been well maintained. This is not an abuse issue. My opinion is that this a faulty part. When I took it to my local Ford dealer, I was told there were no recalls on the car and I would have to pay the bill out of pocket.

- Dublin, GA, USA

I was driving straight and in the middle of acceleration when my 2012 Fusion sel began to make notification sounds. I read two notifications. The first one included a warning light for "service advancetrac". the second notification read "service power steering now". I continued to drive northbound to the highway. Upon turning and breaking to board the freeway, I realized the steering wheel was extremely tight. It was nearly impossible for me to steer my car towards the freeway with several other cars driving at speeds between 35-50 mph behind us. I had to use both arms and body weight to turn right to get on the freeway. I was afraid to continue on the highway as I had not experienced this before and my two daughters were in the backseat. I went to a dealership to diagnose the issue. I was told the steering gear would need to be replaced. I researched this issue. There are recalls on Fusion made between 2011-2013 for this exact issue. However, my vehicle is not included in the Ford recalls. This is a safety issue for myself and others, especially when I am on the highway often. Ford Motor Co. Has told me three times that my car wasn't included in the recalls, it was not made in the same factory as those recalled, and it was made months after the recall. The cars included in the recall were made in February 2012 while my car was made in June 2012. This is a horrible way to handle consumers. Safety of consumers does not appear relevant to Ford Motor Company. There needs to be a recall for thousands more 2012 Ford Fusion... this should be a safety concern for everyone.

- Shreveport, LA, USA

Transmission slams into gear from first to second, then second to third occasionally. I've had 3 brake calipers seize and 3 rotors replaced as a result. Brake wear is beyond pathetic. Rear turning signal/brake light bulb got so hot that it melted my actual taillight. Paint flakes off fenders from just washing with a brand new sponge.

- Warrenton, VA, USA

Driving about 45 mph and the steering began to feel "catchy". a couple of minutes later the service power steering light came on and alternated with the service accutrac.

- Houma, LA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while at driving 50 mph, the power steering warning light illuminated. The contact mentioned that the vehicle was parked and restarted but the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the lower control needed to be replaced. The vehicle was repaired. The VIN was not included in the NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 74,600.

- Riddleton, TN, USA

Saturday, Oct 31st, the low tire pressure was indicated and verified the right-front tire was low when the car was started. I drove the car 3000 feet about 25 mph and service advancetrac and power steering assist fault displayed. Brought the car to the dealership and they claim the tires need replacing. Excluding the low pressure in one tire, there should have not been a failure and the tires are not bald.

- Oakland Park, FL, USA

The contact owns a 2012 Ford Fusion. While driving 20 mph, the steering wheel seized and an unknown warning light illuminated. The contact stated that the steering wheel required excessive force in order to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist system failed. The vehicle was repaired; however, the failure recurred. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 45,300.

- Alton, TX, USA

I live in alton, Texas this is the second time I have this incident. 1. time it happened the steering wheel was hard to move at first then was impossible to move. I was on the road close to home and I was able to park halfway in the driveway. Car was taken to dealer and was "fixed". 2. time it happened I was at the parking lot barely going to avenue I decreased speed and was able to get home light went on steering wheel was slightly hard to move

- Alton, TX, USA

On September 5, 2015 I was on my way to a funeral traveling on 695 in owings mills Maryland and experienced the lost control of my vehicle. While trying to steer back the steering wheel did absolutely nothing and also the trying to shift into gear was always a major problem. The gear shift would stick or sometimes hard to put back in place. From this my car was totalled.

- Gwynn Oak, MD, USA