In Oct. 2019 I bought a 2015 Ford Fusion SE with 65K miles on it. Since then I have put 4K miles on it. On 3/17/20 my car started cutting out and the service engine soon light came on. I drove it 1/2 mile to the nearest store and called my friend to bring his car code reader. It was showing a misfire on cylinder 2. went and got a spark plug and new coil pack and put on it. The car was running rough and was still showing a misfire on cylinder 2. had the car towed to a repair shop in prattville, al. To see why it was still showing a misfire on cylinder 2. I was told that there was a crack in the head around cylinder 2. I called riverside Chevrolet in wetumpka, al because that is where I bought the car. The called collier Ford in wetumpka, al because of the low miles on it to see if they could look at it for me and possible help me out with the cost. I had it towed to collier Ford and was told that the block is cracked and that the service manager at collier Ford and the general manager at riverside Chevrolet was in contact with Ford to see if they can get this resolved for me. As of today 3/25/20 I still don't have an answer as to if Ford is going to replace my motor. I noticed after doing research that this is an common problem. I don't understand why this hasn't become a recall yet. Ford needs to stand behind there product.

- Prattville, AL, USA

Spark plugs continue to foul causing antifreeze to leak into engine resulting in needing a engine replacement. Been told I need a brand new engine on a 5 year old car.

- Chapel Hill, NC, USA

I began to hear a scrapping noise in the engine compartment. I took the car to have the oil changed and was told that I needed to have the transmission fluid changed and it was a closed system and only Ford would be able to do this. I took my car to knox Ford where I purchased it and had them change the transmission fluid and diagnose the problem. I was told that the water pump was bad and needed replaced. After investigating I found that this was timing driven and again only Ford could do this repair. I took the car in the night before and they quoted me $672 for the repair. I was told this would take 4.5 hours to complete. At 5pm the following day I picked up my vehicle only to find out they had just finished it. I was told then that it took longer because the original water pump was discontinued because Ford knew the part was bad. They continued to tell me that they had to research how to cut the wires that were no longer needed and install the new water pump. V

- Radcliff, KY, USA

Vehicle has 100,215 miles and is 5 years old mid January 2020 check engine light came on. Code 303 - cylinder 3 misfire. Changed spark plugs. Same code. Had vehicle checked by private mechanic. Coolant located in cylinder 3. case started with Ford Motor Co. Vehicle taken to Ford dealership where it was orginally purchased. After adding dye to the coolant they verified the cylinder #3 leak. They reccomend an engine replacement - $6550.20. They offered to buy vehicle from us for $1500. Oh, and I should mention that the vehicle was officially paid off one week before the check engine light came on and this all started. See attached invoice from February 2020

- Lakewood, OH, USA

On 10/7/2019 I brought my car in to fort mill Ford (SC) for a tire change and regular service. When I came to pick it up on 10/10/2019, the car would not start. Upon advising my tech brittany of the issue, they sent out a tech to jump start the car that was just serviced. When the car was jump started, an engine light appeared on the dashboard. The vehicle was at 62000 miles. I went back to my adviser brittany again and she stated that the engine light is nothing to worry about and that Ford activates those when seasons change and is part of their software. She insisted that everything was ok with the car and referenced the inspection list I was given for my 2015 Ford Fusion SE. Not three weeks later, the engine light went from being constantly on, to flashing. This also caused an intense white smoke from the exhaust and a strong gas presence in the vehicle. While I was driving to work, the engine light started flashing and the car started jerking on I-77 highway. I took the car back to fort mill Ford on 11/18/2019 for inspection. The next day, brittany called me and said they found an issue with my spark-plug and that it might cost anywhere from $200 to $6000 to repair it. Since the issue was not caused by me I was not going to take responsibility for the charges and after weeks of ignoring me, Ford Motor Company (office of elena Ford) decided to get involved. However, the cause went from spark-plugs to coolants then cylinders and I was never given a specific cause. I did not have my car for over 60 days because all parts were on back order. I got my car back on 1/21/2020 and it is still showing issues with acceleration. Out of 91 NHTSA complaints on engine issues, over 31 have these same symptoms. Please see attached documents detailing this issue. This form does not offer enough space for relevant information and I was not able to upload the last email thread.

- Fort Mill, SC, USA

My check engine light came on and it indicated low coolant and misfire in cylinder 4. I had a coolant leak into cylinder 4 in my engine at approx 69,000 miles and was advised I needed a new engine block... their were 3 other cars at the dealership with the exact same issue. I was told it would cost approx 7500... after complaining to service dept they opened a case with Ford and they agreed to do it for approx 2500 as it was just out of 60,000 warranty and just over 3 years old. Service advisor said Ford had a known issue with head gasket apparently moving and wearing out which caused the issue. Approx 8 months later exact same issue and I needed another engine change. This time the dealership had 7 cars in shop with same issue waiting on engine changes.again was told Ford has issues w head gasket moving and wearing out gasket allowing coolant to leak into cylinder. Supposedly Ford has upgraded their gaskets and other parts to correct issue but I dont believe the customers should bear responsibility when Ford has known issue that costs customers such a big amount. I know it was just past orig warranty but this is a Ford engineering problem that customers and bearing brunt of costs. The second engine change was covered under warranty but im concerned about it happening again or the loss of value from 2 engine changes in less than 80K miles. The date entered below is an estimate. Engine was changed twice in 2019 and less than 10K miles in between.

- Kansas City, MO, USA

The contact owns a 2015 Ford Fusion. The contact stated that upon starting her vehicle, the vehicle began smoking from the tailpipe and was emitting a gas odor. The contact was unaware if any warning lights illuminated on the vehicle. The contact had the vehicle towed to tindol Ford located at 1901 E franklin blvd, gastonia, nc 28054 where the vehicle was diagnosed with a defective injector which caused the fuel to seep through the injector and mix with the oil, causing the failure. The vehicle had not been repaired after the diagnosis. The manufacturer had been notified of the failure. The failure mileage was approximately 60,000.

- Charlotte, NC, USA

The contact owns a 2015 Ford Fusion. The contact stated that while driving at high speeds, there was an abnormal sound coming from the fuel tank. While the vehicle was stopped, the vehicle stalled. The contact was able to restart the vehicle after several attempts however, the check engine warning light was illuminated. The vehicle was taken to ed butts Ford (1515 N hacienda blvd, la puente, ca 91744, (800) 960-3673) but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

- La Puente, CA, USA

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle exhibited multiple failures. The vehicle lost power independently and the brake pedal failed to engage while driving. Also, after fueling the vehicle, the engine failed to start. Furthermore, when the accelerator pedal was depressed, the vehicle would not accelerate. The vehicle was taken to elk grove Ford (9645 auto center drive, elk grove, ca 95757, (916) 478-7000) where it was determined that the windshield wiper fluid penetrated the brake fluid. The brake lines, calipers, and the battery were replaced twice; however, the repairs did not correct the failures and the vehicle continued to stall. The vehicle was taken back to the dealer, but they could not duplicate the failures. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was not available.

- Elk Grove, CA, USA

The contact owns a 2015 Ford Fusion. While driving 25 mph, the driver's side brake line malfunctioned. The brake pedal was very loose and traveled to the floorboard. The contact was able to pull into a parking lot and bump against a curb to stop the vehicle. The vehicle was towed to an independent mechanic who repaired the driver's side brake line that was leaking brake fluid. The failure recurred with the passenger side brake line, which was also repaired by the same mechanic. In addition, the check engine indicator illuminated. The mechanic changed a coil pack on cylinder number four on the engine, but the failure recurred the following. The contact stated that the engine shook and excessive smoke poured out of the exhaust pipe. The vehicle was taken to riverside Ford (2089 riverside dr, macon, ga 31204, (478) 464-2900) where they changed a spark plug on cylinder number four. The failure recurred and the vehicle was taken back to the dealer. The dealer found coolant in the engine with the fluid entering through the cylinder number four block. The dealer quoted the cost to replace the entire engine. The manufacturer stated that the vehicle was not under warranty. The contact researched the failure and found that it occurred many times with a possible engine design crack. The manufacturer did not assist and referred the contact to NHTSA. The brake failures were repaired. The failure mileage was 86,000.

- Macon, GA, USA

The contact owns a 2015 Ford Fusion. While the vehicle was parked on an incline, it rolled backwards. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The vehicle was towed to hawk Ford of oak lawn (708-599-6000, located at 6100 w 95th St, oak lawn, il 60453) where it was diagnosed that the transmission linkage chain fractured. The vehicle was repaired, but the failure worsened. In addition, the check engine warning indicator illuminated and blinked. Also the 'pull over and stop the engine' warning indicator illuminated. The manufacturer was made aware of the failures and stated that the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was approximately 83,000. The VIN was unknown.

- Chicago, IL, USA

On June 9th 2019 the check engine light came on my 2015 Fusion while driving in the city. I took the car to the dealership on June 10th for a oil change and notified them the engine light was on. They performed the 'works' service and told me the light was not on. The light was on when I pulled in the parking lot so it is my belief they cleared the code without performing a diagnostic test. June 29 the engine light came back on. June 30 I stop at an auto parts store that does a free diagnostic. The results were misfire on cylinder 2. I took the car back to the dealership July 1st and presented them with the information from the auto parts store. They confirmed the misfire and replaced the coil pack and the spark plug. On July 3 after driving 100+ highway miles I parked the car and several hours later when I returned the car stalled when I started it. It took 3 attempts before the car started. The engine was sputtering and the light came on briefly. July 12th, the engine light came back on while on the interstate. The car continued to drive normally. I parked the car at my home. July 15th started the car I could hear the sound of water rushing through the dash. I drove the car 3 miles to the dealership and noticed white smoke coming from the tailpipe. I left it for a diagnostic evaluation. The following week the dealership calls to tell me the car needs extensive engine repairs heads, gaskets, etc. August comes and the dealership still has my car. A few weeks later I'm told the parts are on back order and there is no expected arrival date. Oct 30 all parts are in and the repairs start. The repairs were completed and the engine failed at the dealership. I'm told on Nov 7 they are ordering a new engine. The engine was installed and repairs were complete on Nov 15th, more than 4 months later! this is a common problem and Ford needs to take responsibility!!

- Reevesville, SC, USA

Service engine light came on and the car was running good. Dealer checked it out couldn't find anything at first, pin pointed to cylinder 1. dealer pressurized the cylinder to check for leaks, found a crack in the cylinder wall. I took it to another shop for a second option, they did the same check and found the same crack.vehicle only has 87K on it. Both shops are telling me I need a new engine. I still have another year to pay on this vehicle.

- Mount Juliet, TN, USA

On Friday, November 8th I started my vehicle and noticed my steering wheel shake for approximately one minute. As I pulled out of the driveway, I noticed difficulty accelerating the idle. As I pulled out of my neighborhood I noticed more pushback as I accelerated the idol and my engine light started flashing. I immediately turned my vehicle around and returned home in fear of getting into a car accident. I proceeded to take my vehicle to a mechanic shop and was quoted a starting $1,700 repair for a head gasket repair. After searching the internet, I was shocked how common this repair is and was in disbelief this part is not recalled after I searched NHTSA.gov. As a consumer, I'd like to report the head gasket in the 2015 Ford Fusion 2.5L to the NHTSA for review and re-call consideration.

- Peoria, AZ, USA

2015 Ford Fusion SE with 66,997 miles on it started to run rough the check engine light came on. I took it to local car parts store for check engine light diagnosis they said it was a misfire in cylinder 2. I then took the car to my mechanic and 6000 dollars later I was told there was a crack in the block. The codes gave no clue to what was wrong and car never overheated. This is ridiculous for a 4 and 1/2 year old car that was bought brand new. I would like Ford to acknowledge this and remburse me.

- San Jose, CA, USA

Brought car in for service due to check engine light and battery not charging. Replaced battery, but check engine light remained on. Again, went to get get diagnostic, resulted in needing catalytic converter. Picked up car and check engine light came back on. Returned to service next day. Diagnostic showed coolant leaked into the engine and head gasket needing replacing. The result is needing a new motor. This issue seems similar to NHTSA campaign number: 17V209000. My issue seems to be related to this recall on the 2013 and 2014 Fusion. Ford is provided $3,000 for the repair due to me being over 600 miles over power train. My concern is the recall to the 13 and 14 Fusion could be broader than those years.

- Ludlow, MA, USA

The contact owns a 2015 Ford Fusion. The contact stated that the check engine warning indicator illuminated while driving. The vehicle was taken to an independent mechanic where a code for the purge valve failure was located. The purge valve needed to be replaced. The vehicle was repaired. In addition, each time the vehicle was fueled, it failed to restart. The vehicle was taken back to the same independent mechanic and a diagnostic test located a purge valve failure again. The vehicle was not repaired. The vehicle was not taken to a dealer. The contact also stated that the check engine warning indicator illuminated. The manufacturer was not made aware of the failures. The failure mileage was approximately 90,000.

- Jacksonville, FL, USA

2015 Ford Fusion 1.5L ecoboost engine. Engine coolant leak - blown inner cooler assembly and coolant intake manifold assembly. Problem initially noticed while driving on freeway. Engine temperature guage momentarily spiked while driving. No smoke or unusual noise noticed while driving. Pulled over and noticed coolant overflow tank near empty. Coolant refilled an driven home. This happened on 9/28/2019. Took to ntb next day on 9/29/2019 to have pressure test on coolant system. Car sat till Monday 10/30. Ntb misdiagnosed issues stating overflow reservoir had slow leak. On 10/1 ntb identified that there was a blown gasket somewhere on the cars engine that caused coolant to leak into engine. 3 of 4 spark plugs saturated with engine coolant and car would not start. On 10/1 car immediately towed to nearest Ford motor service center. Engine technician stated that engine inner cooler assembly and intake manifold assembly had blown and coolant entered the engine. This resulted in nearly $1,400 worth of initial repairs and poses a safety hazard. Ford engine technician stated he has seen a similar issues on quite a few of these cars. Upon investigation I have found that in 2017 the 2013-2014 Ford Fusion had a recall for related issues that caused coolant to leak into the engine and may possibly cause the engine to start on fire. Currently many customer reports on the 2015 Fusion as well but no action on Ford motors behalf.

- Hilliard, OH, USA

Started car, got dashboard light on 7.6.19 mileage 27721. Car running rough, about to stall, etc. Error code P0302. Cyl.#2 ignition coil replaced. Then, 2 weeks later got dashboard light again, same code P0302. Mechanic (private)replaced perceived faulty ignition coil as previous. On 9.23.19 car started, . car runs rough, almost stalls dashboard lights again. This time we take it to royal oak Ford service dept. They get P0302 and advise us to change spark plugs. $307.29 charge. Upon inspection of spark plugs I note all plugs are heavily coated in carbon. I check the tailpipe and the inside is also heavily carbon coated. Shortly after I find information that most direct inject engines have this problem. It was not hard info to find. Because of direct injection the valves do not receive the benefit of detergent gasolines and become heavily coated in carbon. This is an oversimplified explanation of what is occurring., but makes the point. I confirm findings with and show plugs to, my mechanic who confirms ;that these direct inject engines have an issue the manufacturers can't or haven't corrected, which results in the condition my spark plugs were found in. I found notsb's on the subject. Mechanic recommends a gdi service, which includes pulling all valves and cleaning them. He also recommends anyone with a di engine to do this at least once a year to keep vehicle running smoothly and to get maximum life out of the plugs. By the way, first service interval for plugs on this car is 100,000 miles. This is the experience I've been exposed to so far, but do know that it can get much worse (affecting other parts of the engine) fwiw the mechanic believes the manufacturers (in this case Ford) are well aware of these issues with direct inject designed engines. Pic of plugs incl. Below.

- Royal Oak, MI, USA

The contact owns a 2015 Ford Fusion. While driving various speeds, the vehicle stalled and shook while depressing the accelerator pedal. The contact stated that the check engine warning indicator illuminated. The contact took the vehicle to an independent mechanic. A diagnostic was performed and the mechanic stated that the failure was related to other recalls, and the contact's VIN may be included in one. The contact called bell Ford (1200 NJ-27, colonia, NJ 07067, 732-388-6900) and was informed that the VIN was excluded from any recalls. The manufacturer was notified of the failure and stated that the same thing as the dealer. The manufacturer referred the contact to NHTSA to file a vehicle safety complaint. The vehicle had not been repaired. The failure mileage was unknown.

- Rahway, NJ, USA