10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,016 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car does not move when shifted to 'd' drive. Transmission ticks. Then the car off and back on, car drives for a moment then just stops
- Charlotte, NC, USA
My vehicle was stationary and when I decided to switch gear into drive I realized it would go into gear correctly I didn't know what else to do so I got my car towed to get out of a privately owned parking lot. I looked up to see if there was a recall I didn't know about and it's so crazy because the recall just announced a few days ago.
- Chicago, IL, USA
The bushing that attaches to the shifter cable broke from the transmission, which made my car appear to be in park, however, it was not. I was pumping gas, when I was done, I turned my car on and went to take it out of park and it would not move, showing my car was in another gear, which caused my car to roll forward almost slamming into the gas station. The parking brake was not applied until after this happened. This left us stranded for over 8 hours in snow, my car was not towed until the next day. It took until the next morning for Ford to help with towing, I was told I was out of luck basically because of other wrecks. I then had a towing bill to pay for. I also have a bill for repairs that I have refused to pay because of the recall (they said my car was not on the list, one mechanic says he knows mine should be because this is a huge known issue). I called the hotline and did not get anywhere, they were rude. I was advised if this hit the recall list, then I would be reimbursed. However, prior to this and still, when you touch the brakes, there is a noise in the shifter, which has been repaired a few times, then I'm told there is no permanent fix for it, it will keep doing this after every repair. Why? I feel unsafe for my children and myself in this car, granted I love the Ford Fusion comfort and how it rides smooth. Not only have I had these issues, I've put 3 sets of brand new tires on it, yet every time I'm told there is no issue with the alignment or anything. I should not need new tires after 10,000 miles! if I could trade this in, I would because it's put me in debt with 3 sets of tires and towings.
- Virden, IL, USA
While driving to work my engine light came on and then the loud vibration/horn type sound ensued. It sounds like it's coming from the gas tank.
- Waldorf, MD, USA
I have just recently purchased my 2016 Ford Fusion AWD vehicle and the check engine light has come on. I had a professional scanner run the code and it has to do with faulty emission sensors near the gas tank, which I have heard are common for these vehicles. No recall means I'm out $300 after just purchasing a brand new "used" vehicle.
- Burns, TN, USA
Put the vehicle in park and it proceeded to continue to drive. Had to use the emergency break to stop car from moving. After that the car would not start and it was towed to dealer. It should be noted my car was at the dealer for months for the same car and they stated the problem was fixed.
- Miramar, FL, USA
Vehicle was reflecting in park on the shifter, but the car was still in drive and rolling while in a fast food drive thru. The shifter got locked eventually in park but car was still moving. Had it towed and then car wouldn't start due to shifter being locked. Bushings around transmission shifter were broken. On second occassion went to start car and would not start due to bushings on transmission being broken. Manufacturer recall 18S20 NHTSA recall # 18V471. Ford has refused to reimburse me or fix this issue. It has cost over $300 in unplanned expenses as well as safety issues. Can provide documentation upon request
- Evansville, IN, USA
After turning the car on and starting to drive, the car randomly will start to lose power. The car will then just stop moving. The car ignition will still be in the on position and in drive gear. It doesn't do it all the time randomly throughout the day. It sometimes will have cut the power off to preserve power and then cut off after the car starts to slow down.
- Orange Park, FL, USA
2016 Ford Fusion ES stalls out during driving does not matter if vehicle is stationary or in motion stalls have occurred in parking lots highways and roads this problem occurs at random times you must stop vehicle put in park and restart
- Florence, AL, USA
While on a hill I came to a stop and put my car into the park position. My car strated to roll down hill after I put the car in park. I could not remove the key or move the shift out of park. I had to engage the emergency break to stop the car from rolling. I had to call for a tow and the after my mechanic looked for the problem he found that the shift linkage bushing was missing and the cable had disengaged. After calling the Ford Motor Company they said there is a recall for this problem (recall # 18S20) but my car is not on the list for repair. The recall is for 2013-2016 Ford Fusion SE which my car is in this group.
- Imperial Beach, CA, USA
Takata recall: My ignition key switch was broke making it to where I could remove my key with the car running finally one day my ignition switch locked up costing me $1023.64 because I was forced to buy 2 keys through Ford which where $250 an piece then the ignition part being $30 the rest was in labor. I was told there was no recall on the part and also told the dealer wasn't responsible for a part that was broke when they sold me the vehicle to begin with. The vehicle thankfully had this issue when I was at a gas station and car not running this issue could have been much worse for me and those around me if I was going somewhere.
- Brighton, CO, USA
Backed out of driveway on a main road and put car in drive but it kept rolling backwards put my foot on the brake and put it in park but it still rolled back after several tries to change gears and it did not come out of reverse I put the car in park and cut it off and it would not crank. After having it checked I learned that the transmission gear shift cable had come off causing the car not to change gears
- Mobile, AL, USA
Takata recall my car started to have no electricity this morning and couldn't start. When I charged, the steering wheel was locked, it was difficult to turn, it was difficult to use.suddenly no electricity, I dont know what the situation is.
- Flushing, NY, USA
Stranded because shifter cable broke. I had to drive a rental car home from Ohio.I was able to bypass the shifter cable to get home and not take the car out of gear. I had kids in the car and the weather was 103 degrees. The car would not go into gear for me to start and put the air on. Kids were really hot and I have to get the car towed to a dealer. Now the dealership is telling me that I have to pay to have the vehicle repaired until the revised parts come in. I should not have to pay for this. Car wont start, because the car doesnt know it is in park.
- San Antonio, TX, USA
Battery exploded
- Washington, DC, USA
Ford Fusion shifting cable comes off due to bushing being deteriorated causing car to go in reverse while in park. Due to this unofficial recall my car went backwards into a building uncontrollably.
- Lafayette, LA, USA
Car started throwing me forward when U accelerated had a small fender bender.. it would have a hard kick as if someone hit me from behind. Then it stop working wouldn't go into drive after it was in park it went in reverse almost hit someone behind me.. then Ford roadside never showed up. Ford lost my car no one could find it... tow company never took it to the dealer and when I got there for my rental the upervisor laughed and dismissed my concerns even after I was in tears from the trama if the day and night prior. I was promised a rental so I could go to work and was denied it bc the car hadn't arrived. Meanwhile roadside assistance couldn't find where my car was. Online it said it was picked up and taken to dealer.. I was so frustrated and disappointed with the chaos. No one was helping to resolve the issue and I was late to work and my child's car seat was in the lost car. I was in tears and panic because of the stress of it all. I had to ask the GM at jim tidwell to help with a rental and was being charged 380$ for 1 day rental. I was still under warranty since car is new. I am so disappointed in the insensitive and dismissive behavior by all the men who I spoke to. It's been 3 weeks and I know nothing besides car finally arrive after being impounded in South atlanta. I do not feel safe in the car nor do U want to continue as a customer with Ford.
- Acworth, GA, USA
The shift cable detached, our VIN number didn't show up for this recall for it is the same thing that is happening with other 2016 models
- Portsmouth, VA, USA
Takata recall. Sync system quits working, tries to restart but doesn't. rear back-up camera is inoperable with this condition as well as any entertainment (radio, cd, sirius, etc.) & navigation. Upon search of internet it is a wide spread issue they are aware of and making consumers pay for known widespread issue.
- Medina, OH, USA
- Washington, DC, USA