The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the spark plugs. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and it was determined that there was a misfire in cylinder #3 due to low compression. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2243. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

- Oscoda, MI, USA

On [XXX], I entered onto [XXX] from Sparks, Nevada eastbound when a check engine light and oil overheat warning came on. I limped the car to the nearest exit [(XXX)]. I had my grandson with me and he was scared. I checked my coolant level and realized that it was dry. I put coolant to the max line of the reserve tank and drove 25 miles to Carson City. When I took it into the dealership at Capital Ford on December 26, 2023, their service manager said this year had a poor design of the engine (2.0L) which led to coolant intrusion into the cylinders. Two days later, they confirmed. My complaint is the FORD manufacturer knew of this issue and had posted several TSBs, but has only issued a recall the 1.5 L engine. I'm now told that since my car is 1600 miles out of warranty, too bad. I believe the FORD manufacturer should replace my engine for free, knowing it failed as a direct result of their poor engineering design. I purchased the car in July 2020 with 26,350 miles and bought the extended warranty. I was never made aware of the existing issues with the coolant leaking into the valves. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Carson City, NV, USA

2017 Ford Fusion 2.0L ecoboost engine is available for inspection. The engine block was designed incorrectly and coolant leaks into the cylinder. There is a risk of fire from the intrusion of coolant in the cylinder. Many other people are having this issue and they did recall the 1.5L engine. They need to on the 2.0L as well. My local mechanic identified the issue and I called the Ford dealer who didn't even need to see it said I need a new engine based off the mechanic's testing. After losing coolant and constantly refilling with no coolant being seen coming from the vehicle, the check engine light comes on. The code listed states that one of the cylinders is misfiring. This is due to coolant in the cylinder. With the risk of fire, Ford needs to put a recall on this issue for the 2.0L ecoboost.

- Auburn, MI, USA

Check engine has been off and on for last 500 miles. Regular maintenance. Took to dealership, Codes found of P0303, P0300, and p2196. Found coolant was low and confirmed coolant intrusion into engine. Per dealership either bad head, head gasket, or block and ford recommended replacing engine. Quoted $9000 in repairs to replace engine. Declined repair due to cost. According to NHTSA this is a common issue and should be addressed. Unsafe to drive however repair costs, and now inability to trade in, force driving until no longer can

- Norfolk, NE, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.

- Harker Heights, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust pipe. Upon inspection, the contact noticed there was a coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,000.

- Norwalk, WI, USA

1.5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won-??t explain why, it checks all the boxes, mfg in Mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.

- Hampton, NH, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 62,000.

- Polk, OH, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

- Kaufman, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.

- Louisville, KY, USA

Approx 2 weeks ago I had a check engine light. The light indicated a cylinder 3 misfire. I then had an engine overheat with the check engine light. The mechanic said engine coolant was leaking into cylinder #3. He said the only repair was a new engine. I called multiple Ford dealers and there were aware of a technical bulliten on issue and said my vehicle was out of warrenty and that nothing could be done outside of a new engine.

- Lincoln, NE, USA

My 2017 ford fusion alerted to me that it was overheating, I immediately checked my fluids and noticed my coolant was empty so I refilled it. I assumed that when I recently had my car serviced they somehow forgot to refill my coolant when flushing/replacing me fluids. The next week I went to leave for work one morning and my car wouldn't start, had the battery checked and it was fine, replaced the started and still wouldn't crank. Then I had my fusion towed to a local mechanic who wasn't able to find the issue since they didn't do internal engine repairs, so paid that shop and had it towed to the dealership where I purchased the fusion and a couple of weeks later they tell me my pistons won't hold pressure and I need a new engine (8-10k) with no explanation as to what caused this. My fusion was purchased with 3 miles on it and currently has less than 49k on it. I have always taken very good care of my vehicle, but am now told that my warranty was 5 years from manufacturer date, not purchase date, leaving me with very little options. This issue needs to be addressed asap.

- Richland, MS, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine and had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and assisted with 40% of the cost of the repair. The failure mileage was approximately 63,000. The VIN was unavailable.

- King, NC, USA

2017 Ford Fusion 2.0L EcoBoost with pin hole in Block. Technical service Bulletin 19-2346 Dec. 19 2019 Block has pin Hole in causing coolant to leak into #2 Cylinder. Yes it is Available for Inspection Safety Risk is it could Malfunction in cold weather and create no heat for driver/passengers Yes it has. Been to dealer. Contacted Ford and they said to file Complaint First sign was slight engine miss started around 107,000 miles. Second sign Engine light came on. Brought to Independent dealer and he informed me what the reason was ( cracked Block ). Brought to local Ford dealership and they also confirmed reason (cracked Block ). Researched Ford Bulletins and found Ford realized this Engine Block had a defect back in 2019 when it still would of been under Warranty. Ford Blocks are a Major part and Very expensive to replace. Ford Motors should own up and Repair as they new this before Warranty Expired.

- Hudson, WI, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The contact that while the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinder. Additionally, there were pieces of the cam shaft in the oil pan. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

- Smyrna, TN, USA

Engine has been smoking excessively. Diagnosed at Fulton Ford as needing an engine replacement due to coolant leaking in to cylinder. Discussed with Ford twice and they will not consider it under the recall that is effecting numerous other engines of this size.

- Steedman, MO, USA

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle started to shake. The contact allowed the vehicle to idle for one minute before driving. The battery and the check engine warning lights illuminated. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. Additionally, the contact stated that the vehicle currently failed to start. The contact used a code reader to diagnose the vehicle where an undisclosed code indicating that the failure was engine related. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 57,000.

- Aurora, CO, USA

My 2017 Ford Fusion with 77,000 miles was running poorly. I noticed coolant reservoir was empty with no visible leaks. Took it to a Ford dealership and was told coolant was leaking into cylinders. I was told to fix the car they would have to replace the engine. Had I not noticed the coolant issue and the engine died while driving in highway traffic, my safety, as well as the safety of others would have been at risk.

- Union, CT, USA

The shifter cable and bushing have been replaced twice. I received no warning on all instances. The shift continued to return to park and the car was disabled. I was left stranded away from home. The vehicle was towed to the nearest Ford Auto repair shop. On the second repair of the shifter cable, the cable had completely disintegrated. Ford informed me that the transmission was the problem. I was told that the transmission was spitting out fluid onto the cable. Ford informed me that it would be best to replace the transmission to solve the problem. I Can Not Afford This. There Needs To Be A Recall. This Is A Manufacture Defect.

- Jasper, TX, USA

Once stopping at a traffic light as the light turned green my car would not go, when trying to accelerate the car it makes the noise as if it wants to go but nothing is happening. I believe this a ongoing issue ford knows about for something going wrong in the transmission.

- North Charleston, SC, USA