Manufacturer Recall Number23S12 NHTSA Recall Number23V162 Recall on my vehicle Ford has failed to attempt remedy as of December 2023.

- Panorama City , CA, USA

Coolant Intrusion on Cylinder 1, common problem amongst 2.0 Ecoboost Engine. Current Ford fix is replace engine block with a new design. Ford is aware of the design flaw in these cars and refuses to make things right with current owners.

- Glasgow, KY, USA

The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500 spent! Transmission

- Eagle Butte, SD, USA

The car was shaking when I started it. Took it to the dealership and they told me it got the coolant intrusion into the cylinder and now they need to replace the whole engine with a short block engine. I believe it's a design defect by Ford!

- Norman, OK, USA

Engine light came on and heat and defrosters stopped working in vehicle. Took it into dealer and was told diagnostic code was for misfire in cylinder 3. They did a coolant leak test and immediately found coolant leaking into the engine. Was told this was a known issue with the 2.0L ecoboosts (TSB 22-2229 dated 6/9/22) and that I would need an entire engine block replacement. Due to being out of warranty I would be on the hook for $6,856 for the repairs. Car only had 45,000 miles on it at time of service.

- Clawson, MI, USA

Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.

- Hackettstown , NJ, USA

I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.

- Richmond, VA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.

- New Bern, NC, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

- Bryant, AR, USA

The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, there was blue smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the engine and determined that the short block needed to be replaced. The vehicle was then taken to the dealer to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the dealer declined to perform Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) associated with the VIN had expired. The failure mileage was approximately 130,000.

- Cumming, GA, USA

My 2017 Ford Fusion has a coolant issue. Per TSB 19-2139. Ford has a known issue in the cylinder walls and had a program available until November 2022. Sadly this program ended and they still have issues. It has been verified at a third party mechanic and Ford doesn't want to assist in this issue.

- Moncks Corner, SC, USA

Hesitation, lack of power, jerking on acceleration. If felt like an ignition misfire and the engine codes suggested multiple misfires. A power balance test was performed and verified there is a misfire on cylinder 2. The spark plug from 2 was swapped with cylinder 1 and the misfire was in cylinder 1. The spark plugs were replaced November, 2023. The plugs look contaminated-seems to be with engine coolant due to a head gasket failure. The coolant reservoir was empty indicating a coolant leak. They then introduced air into cylinder 2 and the coolant rose inside the coolant reservoir. The gasket is failing between the cylinder and one or more of the water passages beside the cylinder. Ford has since updated their engine design to correct this concern so they knew of the issues. There is a current recall on the 1.5L engine however, not the 2.0L. There are multiple class action suits against Ford for this issue. A new engine is needed. This is a 2017 with 85K miles. A new engine should definitely not be required. When researching this issue, there are multiple safety concerns including engine fire. I spoke to Ford's customer service and they were no help whatsoever.

- Grabill, IN, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the spark plugs. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and it was determined that there was a misfire in cylinder #3 due to low compression. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2243. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

- Oscoda, MI, USA

On [XXX], I entered onto [XXX] from Sparks, Nevada eastbound when a check engine light and oil overheat warning came on. I limped the car to the nearest exit [(XXX)]. I had my grandson with me and he was scared. I checked my coolant level and realized that it was dry. I put coolant to the max line of the reserve tank and drove 25 miles to Carson City. When I took it into the dealership at Capital Ford on December 26, 2023, their service manager said this year had a poor design of the engine (2.0L) which led to coolant intrusion into the cylinders. Two days later, they confirmed. My complaint is the FORD manufacturer knew of this issue and had posted several TSBs, but has only issued a recall the 1.5 L engine. I'm now told that since my car is 1600 miles out of warranty, too bad. I believe the FORD manufacturer should replace my engine for free, knowing it failed as a direct result of their poor engineering design. I purchased the car in July 2020 with 26,350 miles and bought the extended warranty. I was never made aware of the existing issues with the coolant leaking into the valves. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Carson City, NV, USA

2017 Ford Fusion 2.0L ecoboost engine is available for inspection. The engine block was designed incorrectly and coolant leaks into the cylinder. There is a risk of fire from the intrusion of coolant in the cylinder. Many other people are having this issue and they did recall the 1.5L engine. They need to on the 2.0L as well. My local mechanic identified the issue and I called the Ford dealer who didn't even need to see it said I need a new engine based off the mechanic's testing. After losing coolant and constantly refilling with no coolant being seen coming from the vehicle, the check engine light comes on. The code listed states that one of the cylinders is misfiring. This is due to coolant in the cylinder. With the risk of fire, Ford needs to put a recall on this issue for the 2.0L ecoboost.

- Auburn, MI, USA

Check engine has been off and on for last 500 miles. Regular maintenance. Took to dealership, Codes found of P0303, P0300, and p2196. Found coolant was low and confirmed coolant intrusion into engine. Per dealership either bad head, head gasket, or block and ford recommended replacing engine. Quoted $9000 in repairs to replace engine. Declined repair due to cost. According to NHTSA this is a common issue and should be addressed. Unsafe to drive however repair costs, and now inability to trade in, force driving until no longer can

- Norfolk, NE, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.

- Harker Heights, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust pipe. Upon inspection, the contact noticed there was a coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,000.

- Norwalk, WI, USA

1.5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won-??t explain why, it checks all the boxes, mfg in Mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.

- Hampton, NH, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 62,000.

- Polk, OH, USA