10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 33,760 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
This 2017 Ford Fusion is equipped with the 1.5L Ecoboost engine. This engine experienced a catastrophic engine failure due to coolant intrusion into cylinder #2. Check engine light comes on and flashes indicating it should not be driven. This was confirmed by factory service at Corwin Ford in Spokane WA. The vehicle has just over 80,000 miles. Dealer says this is a known issue where the engine block is machined so thin between the cylinder wall and the water jacket that the block cracks and coolant leaks into the cylinder. Ford knows about the issue and at one point issued "Customer Satisfaction Program 21N12" to address the issue. However the window of coverage is so narrow and notification to owners was not made. Ford knows about this issue and it is a safety concern. The potential for total loss of power while driving can result in an unsafe driving condition. The intrusion of coolant into the cylinder and potentially the oil system can pose a fire hazard. Ford should recall this engine and replace with a redesigned engine block.
- Spokane, WA, USA
My car started smoking out of nowhere, smoke was coming out of the tail pipe. My cars check engine light begin to blink. The whole entire car begin to shake. It was making a rattling sound, the car begin to slow down on its own, even though I was pressing the gas. It wouldn-??t go any faster than 65 miles an hour as the car begin to shake and make a loud rattling noise. My AC went out all of a sudden this was two hours after getting it serviced.
- California City, CA, USA
The new Flywheel has a crack causing problem with the transmission, it can't be driven. Does the flywheel has a recall on it or do it has some failure problem with the flywheel to cause the transmission to go bad.Need to replace the flywheel and transmission
- Riegelwood, NC, USA
Check engine light came on. Cylinder 2 misfire. Then an overheat message appeared. Took it to mechanic and found Coolant leak and crack in the block from Ford Design defect in engine block. Vehicle only has 40,000.
- Macomb, MI, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the turbo was replaced; however, the failure recurred. The vehicle was taken to the dealer that stated that the engine was misfiring, and that the engine needed to be replaced; however, the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and advised that the vehicle was not under warranty. The contact was advised to contact the NHTSA Hotline. The failure mileage was 108,000.
- Detroit, MI, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, a huge white smoke exited the exhaust pipe, and the vehicle inadvertently lost motive power and stalled. The vehicle was towed to an independent mechanic and diagnosed with catastrophic engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,100.
- Saint Louis, MO, USA
The engine over heats out of nowhere. We took it to a Ford dealer, our car has 68,000 miles on it and we are being told we need a full engine replacement at a cost of $9,000. There was a technical service bulletin put out 12/10/2019. Ford is aware of this issue on two models for a few years. No compensation or recalls are being offered.
- New Berlin, WI, USA
Coolant leak into the engine between cylinder sleeve and cylinder wall there is a gap
- Lexington, KY, USA
Car dies and fuel tank honks all the time even while putting gas in it won-??t start or will die it happens at red lights all the time I have a hard time grit to start back up it-??s very dangerous
- Sweetwater, TN, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the engine misfired, causing the vehicle to jerk while depressing the accelerator pedal. The contact also stated that white colored smoke was coming from the exhaust pipe with the check engine light illuminated. The vehicle was initially taken to an independent mechanic who discovered that coolant had leaked into the engine block. The vehicle was then taken to a dealer who confirmed the failure. The manufacturer was notified of the failure, and the contact was informed that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 105,000.
- Redford Charter Township, MI, USA
I purchased a Ford -??Reclaim-?? from a dealership that said the vehicle was in good working order and that Ford had fixed all prior issues and I was ensured by the dealer that Ford can not put an -??unsafe-?? reclaim back out on the market. After starting to have issues with the vehicle myself (at approx 50k miles). I located the previous warranty claims on the vehicle. At 33k miles the previous owner had the short block engine repaired in 2020 due to coolant leaking into cylinder 3. In October of 2022 I took the 2017 Ford Fusion 1.5L into a independent shop with concerns that it was blowing white smoke out of the tailpipe. A chemical test was ran and -??no indication of a blown head gasket-??. I was advised to take it to the dealer. I did, they were unable to run diagnostic at that time but put a mark on the coolant reservoir. In May 2023 the car was still blowing white smoke from tailpipe on start up, I had lost approx 2-?? of coolant from reservoir and oil was reading overfilled but no milkiness. I took it back to dealer who did diagnostic and coolant was once again leaking into a cylinder; they said repair was possibly covered under a ford CSP program as long as I was under 84k miles. I was at 80150. They are replacing the short block (for the second time) under the CSP, however this should be an investigation or even a full recall as so many people have reported this issue and fords -??all access-?? to this CSP only lasted 4 months, and now has a mileage cap. This 2017 Fusion has needed two engines block replacements in less than 84k miles. I am fortunate I did not sustain an accident or injuries due to engine failure.
- Clinton, MO, USA
The contact's partner owns a 2017 Ford Fusion. The contact stated while his partner was driving 40 MPH, the check engine warning light illuminated, and the temperature gauge started rising. The driver stated the vehicle started to vibrate and lost motive power while attempting to accelerate. The driver continued driving to the residence. The contact inspected the vehicle and noticed the engine short block needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
- Norwalk, CA, USA
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was idling, the vehicle shuddered. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 60,000.
- Guyton, GA, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine misfired and the vehicle decelerated. The contact then stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinder and cylinder #4 misfired. The contact was informed that the short block and head gasket needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 70,000.
- Buda, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that coolant was leaking into the engine and that the vehicle was previously repaired under Customer Satisfaction Program: 19B37. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and advised to contact the NHTSA Hotline for assistance. The failure mileage was 108,000.
- Jensen Beach, FL, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the ABS warning light illuminated intermittently and the steering wheel seized. The vehicle was taken to an independent mechanic, who informed the contact there was a failure with the serpentine belt. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Columbia, SC, USA
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal was spongy. The brake pedal went to the floorboard. The check engine warning light was illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
- Kearney, NE, USA
The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operation selects was in reversed. The car was accelerated by itself when I was driving the car and the dashboard did not gave me any warning light that something in the car need attention.
- Fairfield , CA, USA
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a message that the #2 cylinder was misfiring. Additionally, there was white smoke coming from the exhaust. The contact stated that the vehicle was shaking and vibrating, and the coolant level was low. The vehicle was taken to the local dealer who diagnosed that there was water and coolant in cylinder #2, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 86,000.
- Bakersfield, CA, USA
- Aurora, IL, USA