The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operator selects was in reversed.

- Fairfield , CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to start and required to be jumpstarted. The contact stated that the failure occurred intermittently. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The contact stated that the failure mostly occurred while coming to a complete stop. The contact stated that on some occasions, the ABS warning light would illuminate and the ABS would make abnormal sounds prior to the failure; on other occasions, the check engine warning light was illuminated and a message indicating that the vehicle was overheating was displayed. The contact stated that the vehicle was towed three times out of the five to a Cadillac dealer and a Ford dealer. The dealers replaced the water pump, the alternator and an unknown part; however, the failure persisted. Additionally, the contact stated that the vehicle would lose electrical power while the battery was fully charged. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

- Henderson, NV, USA

My FordPass app told me that the vehicle detected a misfire. So we took it to the auto shop to get an official diagnosis, and was informed that coolant is leaking and causing a misfire. They said it is a known issue in ford vehicles, yet there are no recalls or fixes for it. If the auto shop is unable to resolve the issue by replacing a seal, we will then have to have the engine replaced. If this is a common issue, then ford needs to open a recall and fix it. It is my main vehicle that I use and I have my 6 and 8 year old with me 99% of the time and would feel much safer knowing the issue is resolved

- Winchester, IL, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 45-60 MPH, he heard a rattling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 78,000.

- Lagrange, GA, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The warning light turned off after refueling the vehicle with fuel. The failure persisted and had gotten worse with the check engine warning light remaining illuminated. The vehicle was taken to a certified mechanic and the fuel pump was replaced. The check engine warning light remained illuminated. The vehicle was returned to the certified mechanic who stated that the fuel tank needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.

- Minneapolis, MN, USA

Complete engine failure due to a known defect in the 1.5L Ford ecoboost engine in my 217 Ford Fusion. This has left me with a repair that will cost $8,000 to replace the engine for a vehicle with 98,000 miles. No assistance offered from the manufacturer after reaching out.

- Springfield, MO, USA

Check engine light came on, ran codes P0302, misfire on cylinder 2. Took to dealer, need to replace motor due to coolant leak in cylinder at cost of $8400 car only has approximately 80,000 miles on

- Kent, WA, USA

The Ford Fusion suffered a brake and engine failure. Ford mechanics claim it is due to a plastic part in the vacuum pump. This vehicle is completely unsafe and is prone to mechanical failures that snowball into hazardous driving conditions.

- Addison , TX, USA

Brake failure - major near miss accident on Sunday March 26, 2023.

- Addison, TX, USA

Shortly after turning on the car, the check engine light came on, but the car seemed to be running normal. After about 5 minutes, the wrench light came on. When this happened, I was unable to accelerate and the transmission was having difficulty shifting. I pulled over to the side to restart the engine to see if it would reset, and it did not. On the way to the dealership, the situation got worse, in terms of acceleration. After diag optics were run, it was determined the throttle body needs replacing.

- Forney, TX, USA

2017 Ford Fusion Ex with the 2.0L Ecoboost engine. Check Engine Light came on (around 85,000 miles on the car - Jan 2023). Car is misfiring. Ford dealership diagnosed the issue as Coolant leaking into the engine block (which is causing the misfire). Dealership said to immediately stop driving the car due to coolant issue could overheat the engine (possible fire risk). Research on internet shows this is a widely reporting defect where coolant is leaking into the engine block. Fix is to install an entire new engine. Ford unwilling to admit defect due to extreme cost of having to replace engines. Cost of new engine installation is $7000 plus. Having a defective engine block that allows coolant to leak into the cylinders is a clear defect with multiple people having the same issue. I understand there was the same issue with another version of the Ecoboost engine on the fusion and a recall was done for that. A recall needs to be initiated for the 2.0L Ecoboost engine on the 2017 Fusions have the same serious coolant leaking into he engine block issue. Car being brought to Akins Ford in Winder GA for repairs on 03/31/23.

- Suwanee, GA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, causing a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

- Buffalo, MO, USA

The car would not start due to the throttlebody failed to operate. Luckily, the car was parked when this occured and had to be towed to nearest Ford dealer. Who informed me if I had been driving and it had failed during operation, car would have come to a dead stop while driving and/or in my case failed to start. They said throttlebody gives the engine the air it needs to preform. We were out of town and due to drive on a main highway for two hundred miles at 70miles per hour! I have included invoices from the Ford dealer, invoice from auto dealer- who had repairs done on car, and the carfax report-that did not show any throttlebody recalls or repairs, nor did the auto dealer's report. The car was certified for 21,953 miles by the state of Florida and carfax. How is that a car's throttlebody would fail after 21,000 miles, unless it was already defective in the beginning!?? the reports indicate the vehicle was a 1 owner car and 21,953 miles with passing thru two systems and never detected. I had only owed the car for 61 days under 24,000 miles when it failed!

- North Fort Myers, FL, USA

I had both a check engine light and wrench power train light come on. My vehicle was emitting white smoke from the exhaust and a sloshing water sound in my dash behind the steering wheel. My car has 96,000 miles on it and is serviced regularly. I had it at the dealership in Dec 2022 for an oil change and they didn-??t indicate any issues. By Jan 2023 my car needs a new engine.

- Victorville, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12; because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 64,000.

- Sacramento, CA, USA

On July 21, 2022 I was driving my 2017 Ford Fusion I was driving on route 95 when my car started to over rev and began shaking, then I lost complete engine power. I nearly getting ran off the road from the cars behind me. Thank goodness I was in the right-hand lane when this incident happened. I had my 2017 Ford Fusion towed to Purvis Ford service center in Fredericksburg Virginia. The tech called me letting me know that my torque converter has failed and needs to be fixed. The cost was going to be $6,250 plus $200 diagnosis fee. I was made aware of the recall on the Fusions torque converter failure. I was told my Vin number isn't a part of the recall. I believe my car needs to be a part of this recall everything stated in the recall description my vehicle had done. What do I need to do to continue to get my vin number on this national recall.

- Sumerduck, VA, USA

The contact-??s son owns a 2017 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle hesitated and the engine misfired. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 58,000.

- South Bend, IN, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled, the check engine warning light then illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

- Selden, NY, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle started shaking uncontrollably with the check engine warning light illuminated. The contact stated that she was able to drive the vehicle to her residence and later had the vehicle towed to the dealer. The dealer diagnosed the vehicle and determined that coolant was leaking into cylinder #2 and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2134 which expired on November 30, 2022, and the contact experienced the failure on December 1, 2022. The contact stated that the dealer and the manufacturer denied the repair because the TSB had expired. The approximate failure mileage was 107,300.

- Covington, LA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 35 MPH, the temperature gauge showed that the engine was overheating. The message -??Engine Overheating -?" Stop Vehicle-?? was displayed. The vehicle was towed to the dealer to be diagnosed; however, no failure was found. The contact stated that the coolant reservoir was empty. The contact stated that coolant was added; however, the failure recurred. The contact stated that on another occasion while exiting her driveway, the vehicle failed to properly accelerate. The vehicle was taken to an independent mechanic, and he stated that the vehicle was experiencing a failure like the failure listed in Customer Satisfaction Program: 21N12. The vehicle was not repaired. The contact made several attempts to schedule an appointment; however, none of the dealers would assist. The contact stated that another dealer informed her that the Customer Satisfaction Program was no longer valid. The manufacturer was not contacted. The failure mileage was 122,150.

- Abington, MA, USA