The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the gear shifter detached, and the contact was unable to shift into the intended gear. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing was missing and needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 89,000.

- Guthrie, OK, USA

The contact owns a 2018 Ford Fusion. The contact stated while his wife driving 5 MPH, there was an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the flex plate on the flywheel was fractured. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 51,000.

- Charleston, WV, USA

There is a coolant leak into the cylinder which causes it to misfire. Ford is aware this is a known problem!!

- Hilliard, OH, USA

2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date yet on when it will come in. Since this happened I have received an update on the part, they were saying possible 08/09 but now as of today has been backed up to 08/19. From my understanding this car has had a recall for the model years 2013 to 2016 for this same error code coming up, but in the past this has dealt with the actual shifting mechanism not the module inside. So at any rate this is definitely a safety issue since I can't drive my car due to it possibly popping out of gear or not staying in park. While it still functions currently I am hesitant to drive it anywhere due to the possiblity of not being able to get it into or out of drive.

- Chenango Forks, NY, USA

Went into reverse to back out of a parking spot and the gear shift went back into park while reversing. After research of the issue it was determined that the bushing that attaches the shifter cable to the transmission detached from the transmission. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash. There are already recalls issued for the same type if vehicle but my vin number does not populate a recall. I am having a safety issue.

- Stockton, CA, USA

The contact owns a 2018 Ford Fusion. The contact stated that while the gear shifter was in drive(D), the vehicle failed to respond. The gear shifter then independently shifted back to the park(P) position. The shift system fault service required a warning message was displayed on the instrument panel. The contact's friend was able to move an unknown part inside the gear shifter which allowed her to resume normal driving. The dealer was notified of the failure and informed her that her vehicle was not under recall. The manufacturer was notified of the failure and referred her to the NHTSA. The failure mileage was approximately 108,000.

- Raleigh, NC, USA

The passenger seat belt is hard to buckle it gets stuck making it hard to even buckle up. And the shifter bushing broke had to use the key in the override shift to get it to shift so I could get it home, my father is the one who found the issue. We will be taking it in to the ford dealership to be looked at and to get fixed. The shift sys fault service required light did come on prior to it not shifting into gear.

- Pryor , OK, USA

The contact owns a 2018 Ford Fusion. The contact stated upon starting the vehicle and attempting to shift into drive(D), the gear shifter remained seized in park(P). There was no warning light illuminated. The warning message "System Default" was displayed. The contact sought towing assistance. The towing agent went underneath the vehicle and manually lifted the shifter lever into the correct position. The contact then drove to the local dealer where it was diagnosed that gear shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 81,700.

- Evans, GA, USA

The contact owns a 2018 Ford Fusion. The contact stated that while parked in parking lot and attempting to shift the gear shifter into drive(D), the vehicle failed to respond. The gear shifter would then independently shift back to the park(P) position. There was no warning light illuminated. The vehicle was not towed to a dealer or independent mechanic and the vehicle was not diagnosed or repaired. The vehicle remained at the parking lot. The manufacturer was notified of the failure. The failure mileage was approximately 95,470.

- Richardson, TX, USA

When shifting the gears, the transmission gear "dial" locks in the parking position. This has happened twice and caused me to be stranded and requiring a tow. The safety issue is it could happen in traffic. Repaired twice. No warning lamps.

- Cincinnati, OH, USA

Upon entering off ramp to highway, upon acceleration car shudders and goes into limp mode, can't accelerate and forced to try and pull over to stop vehicle and re-start. Very dangerous as it is random, can't re-create and has happened at highway speeds, very unsafe. Took it to dealer, Ford could not recreate and said there were no codes present and subsequently found nothing wrong.

- St. Louis, MO, USA

Missouri

- Saint Louis, MO, USA

I first noticed harsh shifting and delayed shifting. Then I was pulling off from the car wash and my gearshift jump gears from neutral to reverse but not drive however the car did move forward. I had the vehicle towed to winner gord where they immediately knew what the issue was because they said its common. When I got my vehicle back the harsh/delayed shifting was still an issue. Weeks later the car in addition to harsh and delayed shifting it now shakes really bad.

- Smyrna, DE, USA

The contact owns a 2018 Ford Fusion. The contact stated upon starting the vehicle, the vehicle failed to shift out of park. No warning lights were illuminated. The vehicle was towed to auto giant Ford (4600 branch ave, temple hills, md 20748, (240) 685-2274) where a diagnostic test could not determine the cause for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 68,326.

- Brandy Wine, MD, USA

Drivetrain warning light then a check engine light came on. Had the codes read (P2119) came up took to Ford shop and was told my throttle body actuator control system was stuck closed and had failed. My vehicle has just over 41000 miles on it. Luckily it is covered by the warranty.

- Hermiston, OR, USA

I was driving on the highway and all of a sudden a wrench sensor popped up along with the airbag sensor and the car starting de-accelerating and shaking and I had to pull over. I went to a mechanic and they said that the throttle body was dirty so they cleaned it and they cleared the code but it recently happened two more times. When it happens it makes the car not able to start as easily. It's really dangerous because it makes it to where the car will just not accelerate and if you are on the highway there are cars flying right past you. This has happened a total of 3 or 4 times.

- Atlanta, GA, USA

Gear dial stuck in park mode. Gear dial I will not move. When the problem first started then turning the car on and off and trying over and over I was able to get it into gear. This last time that didn't work. Attempted to get the car in neutral using the neutral override method but it failed. Car had to be wenched onto the toeing truck while stuck in gear. Problem began occurring at 40,000 miles. The battery in the car died from leaving the lights on and this seemed to 'reset' the problem and no issues for 6 weeks. Orange wrench warning sign appeared again and now the car is stuck in park and have to tow it to a Ford dealer. I also noticed that when this problem occurred the blue anti theft light constantly flashes. After the battery drained and the problem reset then I accidentally hit the lock button twice and this is when the blue lighy started flashing again and I was unable to get the vehicle out of park mode. When I first purchased the vehicle at 40,000 miles I was driving the interstate and the blue anti theft light began flashing and the car alarm sounded while I was at a 75 mph speed. I had to stop the car, turn it off, hit the unlock button on my key fob to get the. Alarm to stop sounding. I believe the two issues may be related as they happen at the same time. The orange wrench only appears when the car will not go in gear. When the car has easily gone in dear the orange wrench is not present. Again, I am unable to engage the neutral override by using the key in the override slot. The lights will flash on the dial but the car will not go into neutral, it remains stuck. I have tried many times and had others try it as well so I know it's not user error. Car alarm goes off while driving on the interstate.

- Grand Junction, CO, USA

2018 Ford Fusion. While driving on highway, side roads, and through town a orange/ yellow wrench symbol would pop up with 'see manual.' Looked in manual and said powertrain/ engine fault. Got the vehicle scanned at a shop and came up brake transmission shift interlock(BTSI). The light comes on and off. Been told many people have had this complaint and still no recall. Guy at the shop told me their should be a recall for them as he thought in the previous years their was. Looked it up and by what it says online, that it basically keeps it from shifting out of park while foot is not on brake.

- Mt. Clare, WV, USA

2018 Ford Fusion SE 1.5L ecoboost 66K miles- 8/27/2020 I was exiting the freeway approaching a stoplight when out of no where my car felt as if it were going to stall out, very rough shaky idle, and idling at 800 or less rpms. On green, I attempted to go and my car was having trouble accelerating, again feeling as if it was going to stall due to little power. The check engine light came on and was flashing then would stay lit, flashing every so often. Air conditioning would go in and out warm to cold and it was rough and shaky trying to get the car to go. I took it to autozone immediately where I got the P0302 reading involving ignition coils and spark plugs. We replaced all 4 plugs and coil packs that night and the following morning and the car was still idling rough and having trouble accelerating. Took car to a mechanic shop 8/29/2020 where it was looked at 8/30/2020. They told me it was for sure cylinder 2 misfire and that the spark plug was covered in oil (which was brand new coils, no oil when they were replaced just days before). Had the car towed to the Ford dealership I purchased it at 9/1/2020 and it was inspected the following day. The verdict was vertical scoring present on cylinder walls in consistent with piston and piston ring causing oil consumption and pressure loss; needs a new long block. This was nothing I had done to the vehicle, no previous issues with the vehicle, up to date on all oil changes and maintenance but my warranty had ran out. After much research, I discovered this problem has happened to many 1.5 L ecoboost engines and Ford is aware of the default in the engine. This was a problem with the engine before I took possession of the car. There is reprogramming of software to bandaid the problem but now this is my problem they want me to take responsibility for.

- Peoria, AZ, USA

On 3/6/2020 we took vehicle in to dealership. They performed oil change and reprogrammed PCM due to recall that was issued on my vehicle. 2 days later we started having issues with gas mileage sensor. Dealership to us to reset. Vehicle continue to have ussues warning lights are on, now we have parasitic drain. Car wont start. We have gotten jump start next day vehucle wont start. We were told battery is good. Issue is with module. I went through on last Ford vehicle and after 4 repairs, spending out of pocket thousands of dollars they never fixed Ford Focus so I purchased Ford Fusion and now the exact same issue. It also may loud sound during jump start. Vehicle has been disabled since 3/27/2020.

- Novi, MI, USA