10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
10,193 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Hyundai Santa Fe:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #51

Dec 012016

Santa Fe

  • miles
At stop when turning right are left and accelerating the transmission fails to respond ad the car stalls then will go. If slow to slow speed and accelerated the car will stall before shifting down. This problem is a safety hazard. Took it to hyuandi dealer at 3000 miles was told it was normal.

- Alma, AR, USA

problem #50

Jun 222017

Santa Fe

  • 400 miles
Severe hesitation when trying to accelerate from a stop. Occurs intermittently and happens when turning right or left. More likely to happen if road surface is rough that vehicle is turning onto. The vehicle will begin to accelerate and then lose acceleration. Although pressing the accelerator the car does not speed up even though the engine revs up. After about 3 or 4 seconds the vehicle then responds and begins to accelerate. This situation does not occur all the time. It may occur 3 or 4 times in a week. This is a safety concern because I have almost been hit from behind as a result of the vehicle not accelerating.

- Wilmington, DE, USA

problem #49

May 182017

Santa Fe

  • miles
Have owned vehicle since 12/16. Approx 6 times there has been an acceleration problem when changing lanes or turning. Have pushed the gas and nothing happened - engine does not rev or respond in any way to the pressing of the gas pedal. Its like the car is in neutral and then it will just all of a sudden re-engage. No warning lights; no indication when it will happen. Filed complaint with Hyundai but they are unable to recreate the problem and/or will not assist until they can. Dealer had car for two weeks and could not recreate so Hyundai closed our complaint. The date entered below is the last time it happened.

- Matthews, NC, USA

problem #48

Jan 022017

Santa Fe

  • 200 miles
Hesitation when entering traffic--hair raising experience--there is a 3 to 4 second stop in the in the drive train--the control of the vehicle is gone-leaving one in a panic mode--also feathering the throttle at times there is no response--took SUV to dealer--they hooked up a monitor and with the service manager on board--- the vehcle did not respond when accelerating--I am told due to the information sent back through monitoring to the factory that the dealership could not ask for a buy back--my question is how can a co keep making and selling a unit that is defective ?--there are hundreds if not more similar cases on line with the same problems--I will not drive this vehicle on road--life threatening--if the dealership or co. Does not agree to buy back I will be forced to take further action--stand by--class action may be on its way!!!my case is pending--awaiting a response by either dealership or co.hope some one is far minded as to this continuing problem--after all this is the U.S.a

- Rural Valley, PA, USA

problem #47

May 102017

Santa Fe

  • 9,800 miles
My wife and I have had the same intermittent problem since acquiring our 2017 Santa Fe brand new in the late spring of 2016. When turning from a stop or making a very low speed turn, and then starting to accelerate, the vehicle will stall and hesitate, not moving or "catching" for 1-2 seconds. This has happened to us approximately 6-8 times. And I've nearly been rear-ended on several of those occasions because I was stalled in front of traffic behind me, also trying to make the turn. Once I barely cleared the intersection at a light when turning left, having the Santa Fe stall in the face of oncoming traffic. I was nearly broadsided by swift moving, oncoming traffic. Someone is going to be killed if this problem is not fully addressed as soon as possible. The public needs protection and a remedy. I can't imagine Hyundai is unaware of this problem. I did a quick google search on the topic, and found many, many postings regarding this exact same set of circumstances. There were Hyundai message board complaints, NHTSA complaints, "lemon" law firms whoa are advertising, seeking potential 2017 Santa Fe owning clients, citing this exact set of facts. It's difficult to confirm exact dates, as this has occurred multiple times. The most recent time it happened was in early May 2017, at an intersection less than a mile from our home, making a left turn from a stop, with traffic lined up behind us.

- Chico, CA, USA

problem #46

Apr 282017

Santa Fe

  • 5,700 miles
The vehicle fails to accelerate past the initial press of the accelerator from a stop leaving you committed in traffic without power for around 2 seconds. Stepping on the accelerator fails to produce any power. Just had the vehicle looked at by Hyundai who said they can find nothing wrong. Hyundai also said there are no bulletins or recalls. A search on the internet shows an alarming amount of chatter from other owners with the same issue. There is under 6000 miles on the vehicle and this has happened numerous times, intermittently.

- Rochester, NY, USA

problem #45

Apr 032017

Santa Fe

  • 1,945 miles
2017 Santa Fe sport with turbo.when turning left into traffic from a stop or near stop, the acceleration studders or doesn't respond, it acts as though it isn't engaging the gears in the transmission. Very dangerous when trying to enter traffic, you start to roll, like you are releasing a clutch in a manual transmission, but it doesn't accelerate until you are committed to the turn. I noticed one time that the anti-skid traction indicator flashed, but I haven't looked each time. I haven't noticed the delay going right, but left it happens nearly every time. We have come close to being hit twice now. I called the dealership that we bought it at and they said that it could be the adaptive learning that needs to be reset. The vehicle learns from the driver and resetting it would cause it to learn over again. We have an appt to have it looked at and duplicate for them.

- Marion, IA, USA

problem #44

Jul 122016

Santa Fe

  • miles
2017 Santa Fe ultimate 2.0T. Car does not accelerate and lags. Happens at a lower speed and from a stop. Very scary when making a left turn and entering freeway.depressing accelerator and nothing happens for a second or more, then all of a sudden it takes off. At low speed in parking lot depress accelerator lightly and car takes off. When accelerating from a stop car will accelerate quickly while depressing pedal gently. Does not happen every time but is frequent enough to be concerned. Has happened since new.

- Buckeye, AZ, USA

problem #43

Apr 062017

Santa Fe

  • 980 miles
Sometimes, when I press the gas to accelerate, my car does not go. It will move forward at a slow pace but then doesn't go as fast as I'm pressing the gas pedal, even though my rpms are increasing. This has almost caused an accident because the car does not perform as it should. Happened today for probably the 10th time since I've had the car, less than a month. Pulling out of a parking lot onto the street, my car move's forward very slowly then when I go to increase my speed the car doesn't go faster.

- Lyndhurst, OH, USA

problem #42

Jan 052017

Santa Fe

  • 850 miles
When making a right, left, or U turn the power completely cuts out and the car is left drifting without power. Their is no response to pushing on the gas peddle when this happens. At the same time on the dash the orange traction control light comes on. This last for a number of seconds and then the engine starts to once again respond to the gas peddle. This problem has happened to me and my wife12 times since we purchased the car 3-1/2 months ago. The problem has occurred in all weather conditions from a standing start and a rolling yield or U turn. The problem has always occurred on a paved public, city/county, street I have had the car to two different dealers, one several times, and both tell me that their are "no codes showing" so that their is nothing that they can do. You have to experience the fright of loosing power while you're in the process of a right or left hand turn with traffic coming at you from one or both sides to appreciate how truly dangerous this car is. This is our 4th or 5th Santa Fe, up to now all of them have been great but I am afraid to drive this new car we have now.

- Fallston, MD, USA

problem #41

Apr 032017

Santa Fe

  • 1,200 miles
Hit pot hole after stop and stability control stops power to transmission...5-8 seconds of no accelaration has caused safety issue when merging into traffic. Appears to be a very common problem on user based forums.

- Morrisville, VT, USA

problem #40

Mar 152017

Santa Fe

  • 17,000 miles
Car hesitates to accelerate from a complete stop, accelerating while coming out of turn, or slowing down and accelerating again. Also seems to be using a lot of gas. Haven't calculated it yet but can see the fuel gauge lower as I'm driving. Car only has 17000 miles.

- Somerset, NJ, USA

problem #39

Mar 042017

Santa Fe

  • miles
2017 sta fe 7 seater:when going to a slow speed to almost complete stop then try to turn right from the intersection, the SUV can't find the right gear for few seconds then lounges abruptly that jolt your body forward and back from your seat.it shift beautifully when turning to the left or from straight line.it feels very weird and dangerous that you might hit the car in front of you or you might be hit from behind.I hope that your good office will investigate this problem before any accident happens.it makes me nervous every time I make a right turn.

- Orlando, FL, USA

problem #38

Feb 012017

Santa Fe

  • miles
My brand new 2017 Santa Fe limited hesitates badly when coming out of turns and attempting to accelerate...just short of coming to a stop. It is very pronounced when in eco mode, but is an issue to a lesser degree in the other two driving modes. Does anyone else have this issue? (I have an appointment soon to get it looked at, but was told that there is no adjustment that they can do.) it is unacceptable and I'm looking to hear if this is a common. The owners manual states that performance in eco mode is less. But this is very annoying and borders being dangerous.

- Brighton, MA, USA

problem #37

Feb 092017

Santa Fe

  • 9,000 miles
2017 Hyundai Santa Fe sport 2.0 T when making a turn during acceleration, sudden power loss to engine. Usually happens in 2nd gear, especially after downshift from 3rd gear. Making a sharp left turn from a full stop caused the stability control to turn on and vehicle lost all power (RPM sat at 1500 RPM) for approx. 2 seconds. Almost got rear-ended. Another time, making a right turn on interstate onramp and right front tire hit a pot hole, vehicle lost all power for approx. 2 seconds (around 20 mph). Almost got hit. Making a left hand turn at turn signal (vehicle downshifted from 3rd to 2nd) and vehicle RPM went to 1500 and didn't move for approx. 2 seconds. Almost got hit. Accelerating up hill, slowed down for car in front of me (vehicle downshifted from 3rd to 2nd), approx. 20 mph. Went to accelerate again and vehicle sat at 1500 RPM with power loss for approx. 2 seconds. Several others report this same issue on the various Hyundai Santa Fe forums with the sport turbo. I know there was a tsb for the full-sized Santa Fe with the V6, but this is the swb (short wheel base) sport model with 4 cylinder turbo.

- Loudonville, NY, USA

problem #36

Jan 042017

Santa Fe 4-cyl

  • 1,000 miles
I have the 2017 sport 2.0T model, and I am experiencing the same powertrain issue. When driving at slow speeds, there is a 3-4 second delay if power is needed suddenly. The powertrain just goes to sleep and nothing happens, followed by a sudden, dangerous lurch. The significant delay between the time the power is needed and the time the power is delivered, makes this car undrivable and highly dangerous. I'm not sure if it is a transmission problem ( slow to downshift), a software issue, or a turbo delay, likely all three combined. The result is that the car's performance is unacceptable, and highly dangerous. This problem occurs daily. This is my third Hyundai and my final one. Never have I experienced so much regret at buying a car; I want my money back. If Hyundai does nothing to rectify this issue (I'm not sure what they can do, as this seems to be a result of shoddy engineering) I will just sell my car just to get rid of this dangerous vehicle and eat the loss. My life and that of my family are far more important.

- Lone Tree, CO, USA

problem #35

Jan 012017

Santa Fe

  • 1,800 miles
Engine stalling at slow speeds. Further, at slow speeds, there is a significant delay of several seconds for power delivery. For example, if driving slowly, say at 5 mph, and power is needed immediately (such as in an emergency or a lane change situation), nothing happens for over 3 seconds when the accelerator pedal is depressed, followed by a dangerous lurch when power is delivered suddenly. This is a highly dangerous and unacceptable condition. I spoke to the dealer, who dismissed my complaint and claimed that "all cars are the same these days". this is a regular problem that occurs multiple times every day.

- Lone Tree, CO, USA

problem #34

Jan 072017

Santa Fe

  • 400 miles
When accelerating the car bogs down. It happens randomly. Dangerous if you are making a left hand turn with oncoming traffic. You can get stuck in the intersection.

- West Bloomfield, MI, USA

problem #33

Dec 102016

Santa Fe

  • 450 miles
When doing a low speed turn, and drive mode switch is in eco mode, way too much lag time before vehicle accelerates.you push accelerator pedal down, normally, and vehicle does not speed up, instantly.sometimes, it is a full second before vehicle starts to gain speed.that is dangerous when vehicles are approaching you.I have had the vehicle only three weeks, and this can be extremely dangerous.I traded in a like model vehicle, which was a 2013 year, and it did not have that issue in eco mode.this issue must be fixed.

- Carlsbad, CA, USA

problem #32

Nov 142016

Santa Fe

  • 3,000 miles
Intermittently since purchasing the vehicle on 3/28/16, when accelerating from a stop (eg. Merging into traffic), usually turning to the right or left, the vehicle hesitates for what seems to be more that a couple of seconds. The hesitation is enough to cause panic that oncoming traffic will have to stop abruptly to avoid a collision. On one occasion, the vehicle was pulled off the side of the road to get out of the way of traffic because it would not accelerate fast enough. The condition is very worrisome because you never know when it will occur, we can't seem to make it happen on command. The 3.3L V6 is vey peppy when everything is working right, but you lose confidence in it when these hesitation events occur. Additionally, we have noticed that the vehicle has a hard time selecting a gear when downshifting while moving at around 30-40 mph. What happens is the transmission seems to stay in a "float" condition for an extended period of time and finally will select the gear and accelerate. Don't know if the two conditions are related, but both are scary when acceleration doesn't happen when you press the accelerator pedal. The date of when this happened is for the most recent.

- White Lake, MI, USA

Read the next 20 complaints »