10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,761 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #168

Aug 152018

Cherokee

  • 90,000 miles
I bought my Jeep Cherokee 2014 AWD with 60K miles on it. Within in 6 months, my dashboard said service transmission and it was undriveable. The dealership said it was software issue and fixed it. Not even a year later and I had the same issue again and it is now getting a new transmission. Often when driving, it revs very high and goes nowhere, or if I'm cruising a parking lot, its revving very high and will jerk into another gear. Not only that, but I've had know drive shaft bearing ands a new radio put it. The big issue is the transmission and the repeated tows, missing work, late to work, engine shaking, grinding, and now being replaced. I've owned it my own for 1.5 years, am already at this point. Dealership won't replace it, just told me I have it covered under warrantly and oh well. These issues have happened when starting my car in the morning to leave my driveway, won't shift into gear. Driving on the highway attempting to switch lanes and have no acceleration so I slam on the brakes before I get into an accident because I know if it doesn't take off, its not going to until I least expect it.

- Rocky River, OH, USA

problem #167

Apr 052018

Cherokee

  • 28,500 miles
The light will not come on on the dashboard I can't tell how fast I'm going or how much gas is in the car I took it to a auto place they put a thing on the car and it said it was the cluster there was a recall on the cluster and I took it to a Chrysler place in madison Ohio they said they fixed it but it's not fixed they told me in order for them to see if it's the cluster the recall I will have to pay a $115 dollars. Just to check if it's the recall.

- Ashtabula, OH, USA

problem #166

Aug 122018

Cherokee

  • 84,197 miles
I first experienced what felt like my transmission wasn't shifting properly right away. I noticed it in lower gears. I took it back to the dealership and they said everything was fine. I then started to experience my engine randomly stalling. I would be going slow and I was usually taking a right turn. I went to turn on my car and it said engine failure. I called the dealership and they said to tow it to them. I received a call that the reason my car ahut off was because there wasn't any oil. I have all my records and my oil had been changed at a dealership less than two weeks prior. So they put oil in it and said I was fine. Within a week my car died turning right on rail road tracks in an instersection. We had to have a police officer come and push us off the tracks and wait for us to get towed. The dealership told my there was a harness that needed to be replaced and it would cost $700! they said that he harness was under my hood when I did research it was discovered that it was in my trunk. They said it needed to be replaced due to water damage. In my trunk? I did research and found this harness was a common issue but it didn't have anything to do with the issues I was having. Now it is a year later and we are having the same issue. My service lights will turn on randomly. My engine stalled on the highway going 70 mph. I am at a loss what to do. My two year old has been in the car with me when this happens and I just want to know my car is safe to drive.

- White Bear Lake, MN, USA

problem #165

Jul 262018

Cherokee

  • 60,000 miles
Vehicle will randomly shut off while in motion. This happened today 7/26/18 and 2 other times this past month. No check engine lights or other warnings. After shutting off nothing on the vehicle works not even hazard lamps.

- Havre De Grace, MD, USA

problem #164

May 102018

Cherokee 6-cyl

  • 9,935 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle failed to start and the auto lock function locked the contact inside the vehicle. The contact also heard an abnormal winding noise while the vehicle was in the park position. While driving at unknown speeds, the parking brake engaged without warning. The vehicle was taken to an independent mechanic, but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the local dealer. The dealer was not contacted. The failure mileage was 9,935.

- Greendale, WI, USA

problem #163

Jun 222018

Cherokee

  • 53,000 miles
While driving my 2014 Jeep Cherokee just shut down. After jumping the battery as soon as we took the cables off the car shut off again. My vehicle was in motion on a city street

- Visalia, CA, USA

problem #162

Apr 152018

Cherokee

  • 60,000 miles
The electronic parking brake engaged and would not disengage. Happened twice once while driving once when the vehicle was stopped. Towed to a dealership, after 4 weeks the only solution was to completely rewire the entire vehicle. Claiming it is not covered under warranty. Dealership informed me that there was water intrusion.

- Arlington, TX, USA

problem #161

Apr 242018

Cherokee

  • 59,000 miles
My Jeep when I take the key out it dings saying the key is in the egnition when its not it wont let me lock my doors and now today it wont even start my Jeep it dont even turn on. And when going down the road the transmission keeps trying to take off to hard or husitates to

- West Palm Beach, FL, USA

problem #160

Jun 152017

Cherokee

  • 33,000 miles
A pop-up message appears that the "vehicle phone requiers service" the gps becomes inoperative and causes loss of gps function. These faults are discussed I service bulletin sb-10058300-8397. This happens intermittently and can occur at anytime. This occurred within the warranty period and but was reported to Jeep 3 days after the warranty period. It was intermittent at the time and I thought it was just a computer glitch. It is now so unreliable that it is useless. Jeep refuses to do anything to support repair of this issue which they know exists. Their U-connect people have been telling me tere is a software fix for this to put me off for six months but have not produced anythng which could fix this. It is time for a recall on this item so that they are forced to take care of their customers. By the way even though they knew there were potential issues with this function of the radio they failed to inform their customers of the problems. If they had iinformed me this problem would have been reported to them 2 months earlier and within the warranty period. This is wrong, just wrong.

- Colorado Springs, CO, USA

problem #159

Mar 222018

Cherokee

  • 33,000 miles
The contact owns a 2014 Jeep Cherokee latitude. The contact stated that when the vehicle was started the air bags, check engine warning indicators illuminated and the message center displayed 'check air bags system ". the vehicle was driven to the dealer (baxter Chrysler/Jeep/Dodge of bellview, Nebraska) whom informed the contact that without diagnosing the vehicle an exact failure could not be determined but they were able to inform the contact that there was a rodent nest inside the engine near the battery compartment and there were signs of chewing on the wires to the air bags sensors. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.

- Pacific Junction, IA, USA

problem #158

Feb 232018

Cherokee 6-cyl

  • Automatic transmission
  • 46,000 miles
The contact owns a 2014 Jeep Cherokee. Approximately one month ago, the contact was unable to open the hatch with the key fob. In addition, the contact could not unlock the vehicle doors. Walser Chrysler Jeep Dodge Ram (314 main St, hopkins, mn 55343) was contacted and advised the contact to buy two new key fobs. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 46,000.

- Golden Valley, MN, USA

problem #157

Dec 282017

Cherokee

  • 52,968 miles
While driving on a city street at approximately 45 mph. The vehicle shifted out of gear, lunges and goes again in a jerking/ hesitating manner. Check engine light came on and service transmission light came on. Pulled over put in park and re selected a gear. When doing so it makes a horrific grinding noise and has no power. The battery has been replaced twice since 2014 for a "bad battery" after both of these replacements within 4 months we have now experienced these transmission problems. I stress this is the second time with the transmission issue and also the second time for the battery replacement.

- Virginia Beach, VA, USA

problem #156

Dec 152017

Cherokee

  • 37,600 miles
Left visor no power also garage door opener no power wires smelled like they were burning while driving Jeep later I found out no power left visor & garage door opener no power

- Muskego, WI, USA

problem #155

Sep 162017

Cherokee 6-cyl

  • 36,000 miles
I parked my car in the garage as usually (so vehicle was parked). On top of my garage there is my neighbor's apartment and my apartment is on top of the neighbor's apartment. I am completely sure that, when I came home the night before, I had shut off the car (using the push button- the car has a keyless ignition system) but in the middle of the night the car turned on by itself. We don't know for how long the car was running but it ran enough time to fill my neighbor's apt. With fumes and also the fumes reached my apt. Upstairs where I was sleeping with my daughter. The two of us (my daughter and I) were lucky because I had all my windows open (it was hot that night) but my neighbor ended up in the hospital for 3 weeks. At least 19 deaths have been reported nations wide due to keyless ignition malfunctioning issues. There should be some sort of automatic shut down after a certain amount of time but there isn't one in any car that have this keyless ignition system. Also very few manufacturers have added a beeping or audio alarm to warn drivers they have walked away with the fob but failed to turn off the ignition. I did turned off my car but still it turned on by itself, causing my car to idle in the garage for many hours. I believe the start/stop button on the dashboard of my car is actually malfunctioning. However when I told this to Jeep dealer they said the car is perfect and they want to give me back only $15K. I paid $24K for that very dangerous car! since the incident on September 16th,2017 I have been having anxiety issues and also I had to rely on the goodwill of friends and the use of a friend's car. I now need to move on from this incident and get a car that I can rely on and feel safe parking it in my garage but I want to make sure that these cars are out of the market asap so none will suffer what we suffered. Thank you...updated 01/04/18. Updated 8/20/18

- Old Greenwich, CT, USA

problem #154

Sep 112017

Cherokee

  • 39,400 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle stalled while at a stop light. The contact also stated that when shifted gears into drive or park, the transmission would make a loud knocking noise. The transmission warning indicator illuminated. The vehicle was taken to kelly Jeep Chrysler (353 broadway, lynnfield, MA 01940, phone number: (888) 694-7177) to be repaired per NHTSA campaign number: 16V529000 (power train); however, the failure recurred. The vehicle was taken to another local dealer (grava Chrysler Dodge Jeep Ram srt, 29 mystic ave, medford, MA 02155, phone number: (781) 391-8950) where it remained and was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 39,400.

- Chelsee, MA, USA

problem #153

Oct 022017

Cherokee

  • 96,000 miles
I had turned on the rear defrost and after being on for roughly 5 minutes, the entire rear windshield exploded. The temperature outside was 35 degrees Fahrenheit. I was stationary at the time of the explosion.

- Mountain Home Afb, ID, USA

problem #152

Sep 232017

Cherokee

  • 40,000 miles
Car cuts off going about 40mph. Steering locked up. While I was on highway. Problem occurred multiple times. Unsafe vehicle purchased top warranty and I'm still being charged for repair. Purchased the car used has 40,000 miles. And I have had the car for 3 months yet! car stared back up and wouldn't let me go over 20mph.

- Fort Washington, MD, USA

problem #151

Jan 022017

Cherokee

  • miles
Sometimes car won't start completely out of oil no warning not fit for change bucking from transmission cooling 2 codes set off one said vacuum leak other unknown complete electrical panel went pickles across dash radio phone sinking have to shift down car for to rebut motor sounds like jet engines now tapping all four brakes rotors and calipers needed to be replaced bucks forward no warning lights have to manually go threw computer to find out what is wrong transmission worked on twice told at first nothing wrong also ac failed now other fans not working cooling not holding shaking in dash gone up as high as 300 smell antifreeze all before 2000 miles.

- Plymouth, MA, USA

problem #150

Jul 242017

Cherokee

  • 94,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 15 mph, the vehicle stalled without warning. The vehicle was taken to ourisman Chrysler, Dodge, Jeep of bowie, Maryland where the vehicle was diagnosed as having a faulty alternator. The dealer stated that the contact would have to pay for the repair because it was previously repaired under an alternator recall in 2015. The manufacturer was made aware of the issue. The failure mileage was 94,000.

- Bowie, MD, USA

problem #149

Jul 032017

Cherokee

  • 22,000 miles
Was driving the car and transmission started to disengage. Rpms were going high but the car was not moving. Later that day, the car lunged and the service transmission light came on the car dashboard. The car would go in reverse but not forward. We turned it off, then back on. Same issue but the car let us drive it home. Had to have the car towed to the dealership. This is a 2014 Jeep Cherokee trailhawk with only 22,000 miles. The transmission has been acting up since the day we purchased it. It's an automatic shift, but it is very rough, the car hestiates when you press on the gas. Not surpised that the transmission has gone out on a 3-year old car with only 22,000 miles - pityful.

- Cincinnati, OH, USA

Read the next 20 complaints »