10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,761 miles

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« Read the previous 20 complaints

problem #148

Apr 152017

Cherokee

  • miles
Jeep recall as I was exiting off the freeway, I suddenly noticed a delayed response when stepping on the gas petal to accelerate a bit in order to get to the far right lane. When I released my foot from the gas pedal, the car sounded like it had shut down and the lights inside he vehicle had all shut down as well. The car was still rolling but it was no longer turned on. I quickly tried to turn the key to try to turn the car back on, and stepped on the gas pedal to give it go ahead, but nothing happened. Luckily I was able to get to the far right lane and was somewhat out of the traffics way. Since the, the car has not been driven, due to safety issues I am not too sure about. Unknown. Just two days ago, I had the Jeep towed to the nearest Jeep dealership but it will not be serviced or attended to until a week from now. I work two jobs which are both located at least 15 miles away from my home and not having a vehicle to get to work has put a huge burden on my whole lifestyle and daily routine of obligations. Needless to say, the financial burden has created nothing but bitterness towards the manufacture of my Jeep. I would like for this nightmare to end and not reoccur again because I won't be able to stay calm and patient next time. If we could at least be provided with a loaner car for unpredicted incidences like this then maybe we could manage and tolerate a bit more. But I can't believe we still have to pay out more money we shouldn't have to be giving. This is the manufactures responsibility to take care of its consumers and to public safety.

- San Jose, CA, USA

problem #147

May 162017

Cherokee

  • miles
Problems with the lift gate results in a dead battery! the vehicle had been taken to dealer ship explaining that the lift gate would close. Service dept indicated that irregardless of the tail gate not closing that the battery shouldn't have been affected because the lights turn off automatically. Not true, yet he insisted they were to able to find anything wrong with the lift gate and reprogrammed the vehicle. A week later the same problem occurred and we scheduled yet another appt only to find the dealership needed to order a part and it would be in the next day. Woke up this am only to find the vehicle would not start because the battery was dead because the lift gate would not close. This is a reoccurring problem and it was difficult to convince the dealership to fix it. I would like to know if any other owners are experiencing this problem. The vehicle also revs high and upon making a complete it lunges forward when you take your foot off the gas. Dealership says they can't find anything wrong with the engine. It seems all they ever do is reprogram the vehicle and feel thats all they need to do. Do I have to wait until theres an incident before anyone will look at these problems? please help.

- Surprise, AZ, USA

problem #146

Mar 012017

Cherokee

  • 30,000 miles
When I push the gas pedal to accelerate the vehicle does not speed up for some time, I can have the gas pedal pushed to the floor and there is a very long lag time for the car to speed up and switch gears, it is extremely dangerous, I have put in reverse several times to back out of my garage and the car will not go in reverse, the entire car thumps back and forth and hesitates and takes some time to get in gear, my radio has stopped working twice, touch screen blacked out recently while in motion, when attempting to pass a car I can not safely get my speed up, its a real lemon and dangerous, I am waiting to get rear ended, pushing on gas pedal and engine revs up real loud but car does not accelerate like a normal car would, purchased 7 month ago and seems to be having more issues every day, was in a drive through with car on, foot on brake, and car in drive and took foot off brake and hit gas pedal and car did not go like it was in neutral, I had to put in park, turn off and turn on again to put in drive, this vehicle is not safe, will take it in for recall repair tomorrow and if not repairable will be traded, do not purchase, looks nice but terrible transmission

- Bastrop, TX, USA

problem #145

Apr 112017

Cherokee

  • 56,109 miles
"service transmission warning and check engine": vehicle moving uphill, auto transmission shifts to lower gear; transmission begins to slip and ability to maintain speed drops; happened in middle lane of interstate; managed to exit interstate and park; very little power to move vehicle; safely parked and turned off engine. Waited 2 - 4 minutes; restarted engine; service transmission warning off; check engine "on". vehicle operated normal; check engine light went off later; had loosened gas cap and retightened to see if check engine light would go out - it didn't have an immediate effect on the light. Had to maneuver behind 18 wheeler and crawl speed up the exit ramp. Ended up cross ways in a side road for a few minutes while the transmission 'feathered' vehicle to safe spot. No collision this time. Vehicle has been in shop for similar complaint one month earlier.and more times previously

- Lexington, SC, USA

problem #144

Jan 202017

Cherokee

  • 40,000 miles
Something strange started happening, it shifted to neutral while I was trying to stop at a red light, almost went through. Brakes locked later had it towed to the dealer they kept a few days, said nothing was wrong. From day one I was told it was a 9 speed shift thing and I felt every single one. They told me that was normal. So me unable to do anything about the situation, but trust the dealer, kept driving this car, that I felt unsafe in every second of every day. Each day I prayed that it did not happen again. Till this day, it still shifts from each gear with a jerk, I notice the persons heads in my car jerk, every time I go from a stop to try to accelerate. It has had such a strong kick when it shifts gears that I felt like I was getting hit in the rear by another vehicle. This continued for a while and then the car began to start oddly, and as I shifted from park to reverse or park to drive the car literally felt as if the engine, transmission, what have you was going to fall out of the bottom of the car. Each time I shifted to park to reverse it would jolt. I then tried to go in reverse and the car was sounding and feeling so scary that I had it towed to the dealer yet again. I at this time, was over my miles and due to me leasing the warranty was done, so the dealer would not look at it free, luckily there was a recall on sensor wire harness, powertrain control module and the transmission control module, so they told me they would fix the recall only. The recall was done January 17, 2017. They kept my car for 6 days. After they fixed the recall, the car worked better, the gear shifts have never changed. Today is March 28, 2017 and the car began acting the same way prior to the recalls about 2 weeks ago, again I just pray that it will just start. Today it almost did not start and the shift to reverse dreadful.

- Weston Fl, FL, USA

problem #143

Mar 282017

Cherokee

  • 29,000 miles
After fixing the transmission recall. My transmission has once again started acting up. Jeep refuses to switch gears. Must service vehicle again. This is an ongoing issue, it seems, with multiple owners. Vehicle itself needs to be recalled immediately. Vehicle in motion. On highway. (both times)

- Norman, OK, USA

problem #142

Jan 182017

Cherokee

  • 40,000 miles
I started my car to warm it up and in about five minutes time the car was on fire. The vehicle was parked in front of my home. The fire department was called and was able to put it out. Just a few days ago my insurance company told me the cause was due to an electrical malfunction. The car was a complete loss.

- Mount Shasta, CA, USA

problem #141

Dec 132016

Cherokee

  • 38,750 miles
Jeep Cherokee recall. I live in colombia and I have a Jeep Cherokee 2014. This truck has left defective in brakes, transmission always. I have not been informed by "demcautos" about the recall. Demcautos. Demcautos is the concessionaire where buy my vehicle.

- Yopal, Casanare, Colombia, AP, USA

problem #140

Jul 172016

Cherokee

  • 20,000 miles
When I turn wipers on high they shut off. Chrysler said they are getting a new body control module. I have been waiting since June 2016. I feel it is dangerous and if they can't fix it they should give us S new car. I was driving to work in heavy rain and put my wipers on high and they quit!

- Lone Rock, WI, USA

problem #139

Feb 092017

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, various warning indicators randomly flashed. The speed decreased and the transmission gears failed to shift from drive to park. The contact coasted the vehicle off the road. The gear was difficult to change from drive to park, so the contact turned off and restarted the vehicle. The crash intermittent being disabled, service brakes, and service transmission warning indicators flashed. The vehicle was driven to the dealer. The dealer was unable to schedule an appointment so the vehicle was left at the dealer. The manufacturer was notified of the failure. The VIN and failure mileage were not available.

- Raleigh, NC, USA

problem #138

Jan 062017

Cherokee

  • 17,600 miles
Fog lights stopped working. The dealership traced the issue to a faulty ground in the wire.

- Wahiawa, HI, USA

problem #137

Jan 302017

Cherokee

  • 22,000 miles
While driving the center console display either 1) goes dark for 10-20 seconds and then recycles to on. Or, 2) when driving forward shows the rear (backup) view for approx three miles and then goes blue. One restart does not resolve. After 10-15 min second restart and screen shows normal activity. These have happened intermittently over the 3+ yrs we have had this car (bought new). Probably a total of 10-12 times. None, other than one, lasting more than 20-25 seconds. Jeep dealer in sarasota has asked that we bring it in but since the issue does not happen often they have been unable to replicate so no replacement of parts was done. Calls to Chrysler have not resolved anything. With intermittent failure of radio/backup system and center console I am concerned about driving the vehicle due to not knowing what will be affected the next time there is a failure. Car has less than 23,000 mi. I felt that I needed to buy a mopar service contract to cover whatever may be found to be wrong after the 3 year warranty is up. The personal satisfaction from owning this auto has moved from a positive to a negative experience. Additionally, there were several recalls that have required making the drive to sarasota and having the vehicle repaired. Most times this has happened when the car is in motion, however there were a couple of times when not moving. No turns required to created problem. Interval of occurrence ranges from a few days months. Occurrence date below is todays date. As a positive, the dealership has furnished a loaner car when excessive time is taken for the review.

- Bradenton, FL, USA

problem #136

Jan 032017

Cherokee 4WD 4-cyl

  • 41,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was taken to a dealer for resolution to a recall related to a transaxle wire harness replacement. After the wire harness was replaced, the contact stated that the vehicle stopped accelerating. While driving 30 mph, the vehicle began slowing down and eventually stopped when the brake pedal was depressed. The contact also stated that the vehicle jerked while driving. The dealer and manufacturer were not notified. The failure mileage was 41,000. Updated 05/30/17 updated 10/6/2017

- Whitwell, TN, USA

problem #135

Dec 152016

Cherokee

  • miles
Power liftgate will not operate with front or back buttons. The only way to open is manually and close it manually.

- Saint Paris, OH, USA

problem #134

Dec 232016

Cherokee 4WD 6-cyl

  • 40,000 miles
The contact owns a 2014 Jeep Cherokee. At 65 mph and attached to an rv, the vehicle began to wobble violently. The contact stated that the failure occurred on several occasions. The contact stated that the vehicle detached from the rv and was damaged. The vehicle was taken to the dealer where it was determined that the wiring harness would have to be repaired to flat tow the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000...updated 02/14/17...updated 05/17/17 the consumer requested a status update. Updated 08/03/2017 updated 12/06/2017

- Crestview, FL, USA

problem #133

Dec 092016

Cherokee

  • 25,690 miles
When driving, the vehicle shuts down and message on dash says "car must be in park in order to shift." Vehicle will not restart. This problem has happened multiple times while vehicle is in motion. We have had it taken into the dealership with no resolve. After researching, this is a common problem in this year's model that Jeep is aware of. However, the common resolution is dealership still claiming an oil change is needed. Most recently our Jeep was 500 miles under the dealership's recommended oil change. I fear for my family's life if this stall happens when crossing busy highways in town.

- Port Charlotte, FL, USA

problem #132

Nov 092016

Cherokee

  • 30,344 miles
I had just picked up my Jeep 2014 Cherokee trailhawk from the dealership following the S-55 recall software update. (my vehicle was deemed not to need the new transaxle wiring harness parts, only the software update.) upon leaving the dealership, the battery light and alarm chime came on while making a U-turn and the steering became very hard at low speed. At the next traffic light, I experienced a loss of steering as slowing to a stop. When the light turned green, I was able to complete the left turn as the steering re-engaged upon acceleration. I immediately pulled into a parking lot and had extreme difficulty turning into a parking space, as steering went out again as the brakes were applied and speed decelerated to a stop. I was able to limp vehicle back the short distance to the dealership by keeping off the main highway and using parking lots and back streets. This occurrence of events was the same as my husband experienced prior to the S-55 transaxle wiring harness recall software update, except he eventually also lost all emotive power (complaint # 10915926). The service technician at the dealership could not replicate this issue, possibly because I inadvertently turned vehicle off in service lane, which may have reset the system temporarily.

- Sarasota, FL, USA

problem #131

Nov 062016

Cherokee

  • 21,000 miles
The contact owns a 2014 Jeep Cherokee. While attempting to start the vehicle, it failed to start. There were no warning indicators illuminated on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 21,000.

- Bronx, NY, USA

problem #130

Oct 202016

Cherokee

  • 8,800 miles
Chryslter recall 3 S55 recall repair is taking too long to complete! I'm a heart patient and my wife has parkinson's and we have to trave over a mountain pass to see doctors. We feel unsafe in this car. We can not R]trade due to the length of the recall!

- Yakima, WA, USA

problem #129

Oct 072016

Cherokee

  • 45,000 miles
The engine shut off 11 times while driving in the freeway and in the streets. Two of them almost cause an accident while driving up hill and driving in the freeway over a speed of 65mph. The power shuts off without warning while moving and it needs to be restarted once to several times to start the engine. It goes from drive to neutral to rengine shutoff. It kept happeningfor two years now and before the S55 transaxle wire harness. Fremont Jeep dealership are insisting that it is still okah to drive even after numerous incidents and even if they dont have the parts yet for the recall. Stated in the recall information "the loss of motive power could crash without warning". I am very afraid to use the car and afraid for my passenger as well as for other people if ever there will be a major accident that the Jeep/Chrysler is waiting to happen before they make a move. They dont recommend anything but to wait for indefinite time frame of when the parts gonna be available. I think they want us 2014 Jeep Cherokee owners risk and sacrifice our life.

- Fremont, CA, USA

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