10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 27,372 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The dash warning light it tells me to service the shifter but every mechanic I talk to says it not serviceable it effects the manual shifting when the light is on it wont shift manually I don't know what to do it will come on and I turn the engine off when I turn it back on its off it doesn't always come on but it is coming on more often it comes on when vehicle is in motion sometimes it comes on when I start it if it was on when I shut it off it doesn't matter if I'm city or highway driving it just comes
- Seaside, CA, USA
Have had 2015 Jeep since 19000 miles nothing but issues after purchase. Shifter light comes on had it looked at they fixed the shifter. A month later same light this time they replaced the wiring and a bezel. Well guess what's broken again and I'm no longer under warranty. This part keeps failing why do I need to keep paying for a bad design. Why can't they figure it out. Also my car has had a hard shift at 40 mph cant wait for that bill. Car is always in motion with failing shifter.
- Cambridge, MN, USA
So I have 2 different issues with my transmission. First issue is when yielding ( not stop) ill give my Jeep gas, it feels as though im in neutral and my engine RPM goes up wont move, all of a sudden it'll find itself peel out and take off after about 3 seconds or so. Secondly when coming from a complete stop taking off once the Jeep gets to about fourth or fifth gear or so the RPM gets to abut 3,000 before switching to next gear it makes this huge knock sound and it feels like I just hit a huge pot hole. Both these issues are intermittent. But its really scary when happens with on coming traffic. It happens on city streets and highways.
- Washington, LA, USA
Check shifter message. While driving. All the lidhts on the console light up. (P.R, N, D, S ) intermittenet problem and seems to be weather related (temperature change), the dealer has flashed the computer so the check engine light will not come on or register a code. This has been going on now for over a year. Dealer can't duplicate the problem.the vehicle is now out of warranty. Currently at 27300 miles.
- Rockwood, MI, USA
Since purchasing 2015 Jeep Cherokee it has been more at the dealers than my home. It has been a nightmare, problems with transmission, sensors, and radio etc. It has been replaced numerous times for substantial defects and it continues to do so. This falls under the lemon law. It's getting to the point I am seeking an attorney, if my warranty is not extended and this is not fix at no charge to me. Last night the Jeep stop in the middle of the freeway almost caused an accident with warnings of (shift to P then desired gear) and service airbag system. This is my life you are playing with, for you're on going defects. I am a loyal Jeep customer. I have a Jeep Wrangler, Jeep compass and sebring Chrysler. All I am asking is for my piece of mind and not worry about paying for anything when I have a defected and it's not safe to drive. Please respond and solved this problem asap. Thanks again and have a bless day.
- Whittier, CA, USA
When I am driving on the street I always feel a jerking when I accelerate after braking. While driving on the highway or expressway when I accelerate I notice a jerk and when I decelerate my car shakes and vibrates.
- Chicago, IL, USA
Car went into ' limp' mode. Traction control went off, message, 4-wheel drive is not available. My car lost power and I haft to use manual mode to shift. Dealer stated, that even though I gave them the trouble codes, they could not duplicate problem. Service shifter, light came on but when I restart it goes away
- Middle River, MD, USA
Car seems to down shift, shift into nuetral, shift or jump out of gear. Service shifter light keeps coming on.has happened while vehicle was in motion on a city street.
- Midway, AR, USA
During normal operation the vehicle will shift very hard at initial engagement of the power train and sometimes after reaching 4th or 5th gear. The vehicle lunges forward very hard. The some times cause a major whiplash action on the passenger. Sitting at a light the power train will nock hard when engaging the gears, also after reaching about 10mph it seems to miss a gear.
- Albuquerque, NM, USA
Driving 55 on rural highway, transmission message appears. Car would not downshift or up shift. Pulled into a driveway and turned the car off. Issue seemed to go away and get me to my destination. Upon my return trip issue also returned 4 more times. This is a huge safety risk, had this happened while turning on some of our roads it could easily cause a very bad accident. Car has had issues before with service shift messages, as well and a slew of other issues documented by the dealer. All to do with powertrain.
- Anderson, MO, USA
We bought a 2015 Jeep Cherokee in 2016 and without being told of the issues with the transmissions issues. We have had our Jeep in the shop four times with transmissions issues of shifting hard and now going into neutral when in drive and the brakes going hard and the Jeep coming to a stop. The anit slide has now came on and the Jeep shakes. The updates came one day when I was getting onto the highway going 65 mph and the Jeep went to 30 mph with my grandkids in the car and two disels one behind me blowing the horn because he almost hit me and one to the side of me. My husband was coming home from a dr visit again the Jeep went into a neutral state while in the drive position and the Jeep stopped and he was almost hit then the Jeep jerked and went into gear so he went into a shopping center and had to stop and kill the Jeep and restart the Jeep to make the Jeep restart just to get it home. It went back to the shop that night! we have had the Jeep in the shop for hard shifting when taking off and now it is hard shifting when taking off and down shifting, anti slide randomly comes on, brakes are not properly stopping the car. Go to the dealer where we bought it and they only offered $7500 for it when we owe $15, 000 and this is so ridiculous. Called Jeep and awaiting a call, they stated they have to call the dealer. In the mean time I had to buy another car because ours is to unsafe to drive! the Jeep is sticking in gear and the tac meter is staying on 3 or 4. then when you turn the Jeep off and turn it back on it may or may not work. We have backed it out of our driveway and put into drive and it shifts so hard into first and second gear. Now since the last time we picked it up from the shop the Jeep has now started loosing power when you attempt to drive. We have parked the Jeep and decided it isn't safe!
- Terrell, TX, USA
3-4 months after purchasing my 2015 Jeep Cherokee sport I got a "service shifter soon" message and all the lights on the gear shift lit up. I had the car towed to a dealer and they "fixed" the problem under warranty. Now, out of warranty, the same message and lighting of the gear shift lights is happening again. It usually happens right after starting but has happened while driving a couple of times.
- Los Angeles, CA, USA
Automatic start/stop system doesn't always engage. The transmission stays in 3rd gear after coming to a stop at a stop sign or traffic light and the car has high revolutions and jerks unit it down shifts to 1st gear when the gas pedal is pressed. Causing hesitation in engine and putting me and my family in close calls for accidents.
- New Columbia, PA, USA
While driving a message came up on the dash "service shifter" while driving in town. The prnd lights are all red. I could not get the message to go away.
- Ainsworth, IA, USA
I have the service shifter light coming on regularly. It started this spring and has continued to get worse. I have contacted Jeep and they won't answer any questions for me. They simply say to take it to the dealership. I have read a lot of forums and see that dealerships don't know how to fix the issue, they simply replace parts until the issue goes away. The problem then comes back on again several months later. One instance they changed the same parts three times. When is Jeep going to step up and own the problem? ridiculous that a company won't stand behind a $35,000 vehicle.
- Wooster, OH, USA
Service shifter message appears on dashboard. Took car to Jeep dealer for service. Advises there is a service bulletin out on this issue but no recall yet. Tsb 08-054-18 rev a issued Sept 2018. Remedy is to replace the shifter bezel display and shifter wiring harness. Dealer advised that this would not be covered under the 5 year powertrain warranty. They said the shifter is not part of the powertrain " my car is 4 years old and the bumper to bumper ended at 3 years. They expect me to pay for these repairs myself. Car only has 39,000 miles on it. How can this not be part of the powertrain " it controls the transmission. Repair cost approx $530 dealer still has my car. They advise parts are on back order and it would be 3 weeks before they came in. They advise car is not safe to drive and I would need to rent a car. For 3 weeks+. this would cost me several hundred dollars. I have read this is a common issue with Jeep Cherokee from 2014 to 2018 with the 9 speed automatic transmission. Many people have already filed complaints with ntsb and are wanting a recall issued. Please investigate this and issue recall. Also please investigate how fca (Fiat Chrysler) can classify the shifter as not being part of the powertrain. That is a real stretch so they don't have to pay for the work on cars over 3 years old. Thank you, .
- Saint Charles, MO, USA
The contact owns a 2015 Jeep Cherokee. While driving approximately 60 mph, the service shifter indicator and all the indicators on the shifter illuminated and remained lit. The failure recurred several times. The vehicle was taken to gateway Chrysler Jeep (409-233-7839, 4103 interstate 10 E orange, tx 77630) where it was diagnosed that the shifter and the wiring harness needed to be replaced. The technician stated that the shifter was on backorder. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 21,000.
- Sulphur, LA, USA
The vehicle (2015 Jeep Cherokee limited) self accelerated while in a parking lot and nearly caused an accident. In addition, at times the vehicle has a problem shifting when accelerating (sluggish/hesitant) around 30-40 mph and then abruptly drops into gear, jarring the vehicle while in motion. At times, while accelerating, the transmission seems to delay and then abruptly drops into gear. We do not feel safe in this Jeep after the the sudden unintended acceleration. We have brought the vehicle into the Jeep dealership for inspection multiple times to check the sluggish/hesitant/hard gear shifting and all that I am told is that they cannot replicate the problem. I shared with the dealership that this issue only happens from time to time and it is unlikely a mechanic driving the car for 10-15 mins will be luckily enough to experience this oddity, which is exactly what happened. So basically I am being told there is nothing wrong with the vehicle, as far as they can tell. They did update the shareware, but the issue continues and with the sudden acceleration, the safety of my family is my main concern.
- Ashton, MD, USA
The contact owns a 2015 Jeep Cherokee. On several occasions, while driving various speeds, the vehicle shifted gears improperly. Additionally, the vehicle hesitated while driving and experienced hard shifting into gear. The vehicle was taken to lewis Chrysler Dodge Jeep Ram (3311 N college ave, fayetteville, ar 72703, (833) 551-7843) where it was diagnosed that the PCM software needed to be updated. The software was updated; however, the failure recurred. The vehicle was taken back to the dealer where the transmission was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was less than 36,000.
- Fayetteville, AR, USA
- Conway, SC, USA