10.0

really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,169 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #669

Nov 282019

Cherokee

  • 77,000 miles
The contact owns a 2015 Jeep Cherokee. While reversing out of the driveway, the gear failed to engage properly. There were no warning indicators illuminated. The vehicle was taken to bill luke Chrysler Jeep Dodge Ram (2425 w camelback rd, phoenix, AZ 85015, (602) 249-1234) where it was diagnosed that the battery terminal and fuse box failed. The vehicle was repaired; however, the failure recurred multiple times. The manufacturer stated that the VIN was not included in NHTSA campaign number: 16V529000 (power train). The failure mileage was 77,000.

- Phoenix, AZ, USA

problem #668

Nov 232019

Cherokee

  • 127,217 miles
This is follow up to previous complaint 11281573: Dealer received Jeep via tow and found stuck in neutral as I described. Let sit overnight and dealer indicates Jeep will only go in reverse, later in day second try Jeep drives fine and no codes to report a problem to fix. Cannot identify failure since no "codes" were available in system. Dealer drove vehicle several times without problem of going into neutral occurring. I picked up vehicle and drove home. Next morning while making a signaled left turn no city street, Jeep goes into neutral, coast to adjacent parking lot crossing over one lane and stop. Vehicle engages into drive so I proceed. Returning home a few minuets later and at about 50 mph Jeep again goes into neutral, I remove foot off accelerator but engine accelerates to about 5500 to 5800 RPM as I coast to side of road (quite shaken at this point due to accelerated engine). Check engine light comes on during this episode. Wait a few minuets to calm down and restart Jeep. Transmission engages and return to dealer. Dealer finds code is due to difference between wheel speed and engine speed- not transmission related. Several service techs drive Jeep throughout the day without problem. Later in day driver experiences neutral condition 3 times while test driving- still no codes to id problem. Adviser contacts mopar extended warranty (max care unlimited mileage) but cannot get auth to repair without "codes". dealer has opened a "star case" with factory.

- Escondido, CA, USA

problem #667

Oct 162019

Cherokee

  • miles
I have 2015 Jeep Cherokee latitude. Sometimes check engine light comes on and then is gone after few hours or day. Some times message blinking "service park brake service transmission" then like something was wrong with system does not save clock time or A/C put me on heath and auto light does not stay on. Sometimes when I start the car and release the park bark brake car jumps hard two or three times and after I turn engine off without using parking brake and back on everything is fine.the car only has 55000 miles. I'm so afraid to drive car because don't know what can happened

- Acworth, GA, USA

problem #666

Nov 222019

Cherokee

  • 45,000 miles
The transmission has major operating issues. I am experiencing hard shifts, delays in power at start and in middle of turns. Most seriously now the transmission completely stopped working all together out of the blue. I was sitting at a red light and when the light turned green it had no power and I heard a grinding noises from transmission

- Langhorne, PA, USA

problem #665

Nov 062019

Cherokee

  • 500 miles
The transmission has been an issue since day 1. when you shift to drive and hit the gas it will move forward a few feet and then stop and stick there. After a few seconds it will kick really hard in to gear again. It's gotten worse over time and now I don't dare pull away from a stop sign unless I see no cars coming for fear of being stuck in the middle of an intersection. I've taken back to Chrysler dealership many times to have it fixed but they've never corrected the problem. The mechanic told me they new it was an issue when it was manufactured.

- Clinton, MI, USA

problem #664

Nov 202019

Cherokee

  • 126,000 miles
While driving at 70 mph in fast lane of major high, slight uphill grade, engine RPM increased rapidly and loss of power transfer to wheels as if in neutral. Coasted to side of road (fortunately light traffic) and at about 25 mph transmission engaged and I returned to highway. In about 5 more miles same loss of power to wheels occurred and then re-engaged as vehicle came to stop. Following day, after about 10 miles while at 55 mph, Jeep again lost connection to wheels and engine RPM increased. Pulled over to side of roadway (local county route with moderate 2-way traffic), stopped engine. Started engine several times but transmission would not engage in any gear (reverse, fwd etc.) in any selected gear location. This Jeep has active drive II. Had Jeep towed to authorized service. Dealer response possible overheated ptu, will require further investigation. My research indicates may be part of recall S55/NHTSA 16V-529.

- Escondido, CA, USA

problem #663

Nov 042019

Cherokee

  • 110,000 miles
The car stalled in the middle of the driving on 11/4. Jeep's doagnostics states there are engine issues specifically with the cams part which causes for the car to stall unexpectedley and cause major risk leading to accident and death. The engine was bought brand new and properly maintained. It is unacceptable for a 4-year old car/engine to fail with that short life span

- Durham, NC, USA

problem #662

Nov 132019

Cherokee

  • 57,000 miles
Electronic parking brake module connector water intrusion which causes the module to short out and the wiring harness corrosion. This causes the parking break to engage and disengage without warning. This also prompts an error that the 4WD is unavailable. Confirmed with patriot Jeep in oakland md that the 4WD will not work on 11/18/2019. I was able to get my car to move from my driveway by putting my seat belt on and holding the break, and then pressing the gas to release the parking break. Mopar told me this was not covered under warranty, and I found numerous complaints on this issue. I was also able to find a bulletin published by mopar about this issue. It appears there is water getting into the vehicle causing corrosion which could lead to an accident if someones brake would engage, or 4WD would fail in inclement weather.

- Oakland, MD, USA

problem #661

Nov 162019

Cherokee

  • 65,000 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 65 mph, the service shifter warning indicator suddenly illuminated momentarily. The contact continued driving and the vehicle suddenly stalled. The steering wheel also seized when attempting to turn the vehicle. The failures lasted briefly and the contact continued driving. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not made aware of the failures. The approximate failure mileage was 65,000.

- Fort Worth, TX, USA

problem #660

May 042016

Cherokee

  • miles
My 2015 Jeep Cherokee latitude has a V-6 motor and the 9 speed transmission. My problem is with the shifting of the transmission. The transmission will shift hard and with a terrible jolt that actually moves me in my seat. This has been occurring for the last 3 years, since 2016, the hard shift occurs upon acceleration from a stop and between 1st 2nd 3 gear, . this normally happen at a normal accerlating speed hardly ever happens when I am accerlating at high speed. This hard shifting seems to happen like I said during slow speed accerlating and and driving in slower city traffic. It feels like the transmisson could break at any time because of the terrible jerking, jolting, and harshness of the shift. This hard shifting as been going on continually for the last 3 years ago. I bought this Jeep brand new in 2015 and this has been an habitually problem for the last 3 years. This happens on a regular basis this is not an intermitten problem.

- Conway, SC, USA

problem #659

Nov 132019

Cherokee

  • 65,234 miles
The dash warning light it tells me to service the shifter but every mechanic I talk to says it not serviceable it effects the manual shifting when the light is on it wont shift manually I don't know what to do it will come on and I turn the engine off when I turn it back on its off it doesn't always come on but it is coming on more often it comes on when vehicle is in motion sometimes it comes on when I start it if it was on when I shut it off it doesn't matter if I'm city or highway driving it just comes

- Seaside, CA, USA

problem #658

Nov 092019

Cherokee

  • miles
Have had 2015 Jeep since 19000 miles nothing but issues after purchase. Shifter light comes on had it looked at they fixed the shifter. A month later same light this time they replaced the wiring and a bezel. Well guess what's broken again and I'm no longer under warranty. This part keeps failing why do I need to keep paying for a bad design. Why can't they figure it out. Also my car has had a hard shift at 40 mph cant wait for that bill. Car is always in motion with failing shifter.

- Cambridge, MN, USA

problem #657

Nov 062019

Cherokee

  • 68,155 miles
So I have 2 different issues with my transmission. First issue is when yielding ( not stop) ill give my Jeep gas, it feels as though im in neutral and my engine RPM goes up wont move, all of a sudden it'll find itself peel out and take off after about 3 seconds or so. Secondly when coming from a complete stop taking off once the Jeep gets to about fourth or fifth gear or so the RPM gets to abut 3,000 before switching to next gear it makes this huge knock sound and it feels like I just hit a huge pot hole. Both these issues are intermittent. But its really scary when happens with on coming traffic. It happens on city streets and highways.

- Washington, LA, USA

problem #656

Sep 212018

Cherokee

  • 19,000 miles
Check shifter message. While driving. All the lidhts on the console light up. (P.R, N, D, S ) intermittenet problem and seems to be weather related (temperature change), the dealer has flashed the computer so the check engine light will not come on or register a code. This has been going on now for over a year. Dealer can't duplicate the problem.the vehicle is now out of warranty. Currently at 27300 miles.

- Rockwood, MI, USA

problem #655

Nov 032019

Cherokee

  • 68,000 miles
Since purchasing 2015 Jeep Cherokee it has been more at the dealers than my home. It has been a nightmare, problems with transmission, sensors, and radio etc. It has been replaced numerous times for substantial defects and it continues to do so. This falls under the lemon law. It's getting to the point I am seeking an attorney, if my warranty is not extended and this is not fix at no charge to me. Last night the Jeep stop in the middle of the freeway almost caused an accident with warnings of (shift to P then desired gear) and service airbag system. This is my life you are playing with, for you're on going defects. I am a loyal Jeep customer. I have a Jeep Wrangler, Jeep compass and sebring Chrysler. All I am asking is for my piece of mind and not worry about paying for anything when I have a defected and it's not safe to drive. Please respond and solved this problem asap. Thanks again and have a bless day.

- Whittier, CA, USA

problem #654

May 112019

Cherokee

  • 75,000 miles
When I am driving on the street I always feel a jerking when I accelerate after braking. While driving on the highway or expressway when I accelerate I notice a jerk and when I decelerate my car shakes and vibrates.

- Chicago, IL, USA

problem #653

Jul 202019

Cherokee

  • miles
Car went into ' limp' mode. Traction control went off, message, 4-wheel drive is not available. My car lost power and I haft to use manual mode to shift. Dealer stated, that even though I gave them the trouble codes, they could not duplicate problem. Service shifter, light came on but when I restart it goes away

- Middle River, MD, USA

problem #652

Dec 272018

Cherokee

  • 20,000 miles
Car seems to down shift, shift into nuetral, shift or jump out of gear. Service shifter light keeps coming on.has happened while vehicle was in motion on a city street.

- Midway, AR, USA

problem #651

Oct 152017

Cherokee

  • 25,000 miles
During normal operation the vehicle will shift very hard at initial engagement of the power train and sometimes after reaching 4th or 5th gear. The vehicle lunges forward very hard. The some times cause a major whiplash action on the passenger. Sitting at a light the power train will nock hard when engaging the gears, also after reaching about 10mph it seems to miss a gear.

- Albuquerque, NM, USA

problem #650

Oct 182019

Cherokee

  • 80,600 miles
Driving 55 on rural highway, transmission message appears. Car would not downshift or up shift. Pulled into a driveway and turned the car off. Issue seemed to go away and get me to my destination. Upon my return trip issue also returned 4 more times. This is a huge safety risk, had this happened while turning on some of our roads it could easily cause a very bad accident. Car has had issues before with service shift messages, as well and a slew of other issues documented by the dealer. All to do with powertrain.

- Anderson, MO, USA

Read the next 20 complaints »