10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 27,199 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My 2015 Jeep Cherokee trailhawk when starting the vehicle or driving the red lights on the shifter will all turn on and the instrument cluster with display a service shifter screen. Sometimes when the vehicle is parked I can shut off the car and turn the car back on and reset other times will it reset.
- Howell, NJ, USA
When slowing to almost a stop but not fully stopping, vehicle does not select a gear immediately when the accelerator is pressed. The vehicle will not engage a gear for several seconds whic results in being unable to accelerate all. When the vehicle does engage a gear, there is a sudden jolt if the accelerator is still pressed. It is a safety concern because when the gear is not engaged you cannot accelerate the car at all until it finally engages.
- Beavercreek, OH, USA
The contact owns a 2015 Jeep Cherokee. When the contact parked the vehicle, it failed to restart. When the contact made another attempt, the vehicle restarted. The failure occurred several times. The contact also stated that when the vehicle was in any gear, it jerked and made a loud noise. Also, the transmission indicator blinked on and off. On another occasion, when the vehicle was started, the rpms increased very high without the accelerator pedal being pressed. Jim browne Chrysler Jeep Dodge Ram of dade city (12020 us-301, dade city, fl 33525, (352) 353-0704) advised that the vehicle be brought in for diagnostic testing. The manufacturer agreed with the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 50,000.
- Dade City, FL, USA
When temperatures reach below freezing or above 80 degrees, my car will send an error message when I place the car in reverse. The error message reads, 'service shifter'. when the car is then placed in park and turned off and back on, the error message will leave the screen. Also, three months ago, my car would stall while driving. After looking into the issue I found that the oil had been completely drained after an oil change was issued in the previous month. There were no signs of leaks. After filling the car back up with oil the issue did not occur again. This may be related to the first issue.
- Edmond, OK, USA
Service shifter light continues to come on for the transmission. Can only be reset by turning the vehicle off and then back on. When this happens, four wheel drive does not work, the vehicle shifts improperly and lunges at lower speeds and the gauge cluster on the dash will only show 'service shifter' tendering it useless. The light comes on while driving or stopped and at various driving conditions. This has been a problem for months and is not covered under the extended power train warranty.
- Forest City, NC, USA
Once the vehicle is on the road, when calling for additional power, the transmission does not respond. Transmission stays in current gear and will not allow vehicle to accelerate. Service transmission light and engine light both come on each time this happens. It seems every time this condition occurs, it's approximately 20 minutes into the drive whether it be on the highway or city driving.
- Bethlehem, PA, USA
Service shifter
- Lawrenceville, GA, USA
Transmission
- Salem, OR, USA
The contact owns a 2015 Jeep Cherokee. While the vehicle was at a stop sign with the brake pedal depressed, it accelerated without warning. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired and the failure recurred. The vehicle was taken to austin Chrysler Jeep Dodge Ram (2905 w oakland ave, austin, mn 55912, (507) 433-8877) for a second diagnosis, but no failure was found. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and provided case number: 58760311. The failure mileage was 62,457.
- Lake Mills, IA, USA
The transmission was stuck in neutral and required a tow to a dealership to have it repaired. Even though it is under warranty, Jeep denied the warranty claim, and couldn't tell me why it happened.
- Waxahachie, TX, USA
Service shifter service shifter keeps popping up as I'm driving. Streets and highway.
- Lake Forest, IL, USA
"service shifter"warning intermittently staying on. Resets sometimes by restarting car.. was serviced for this twice by dealer under warranty. Not sure what might happen if it completely fails while driving. Happens moving or stationary.
- La Porte, IN, USA
My Jeep shifter service light has come on at approx 46650 miles. I took it to my local mechanic (active military overseas) and he said I'm one of several Jeep he has seen this week who have come in with the same concern. Right now my car still operates normal with the exception. Of the service shifter message not going away but it's odd that so many vehicles in this area would have a similar problem at the same time.
- Apo, AE, USA
Was parked at the store got in and started it. It hiccuped on starting. Shifted to reverse and a huge clunk happened. I revered and shifted to drive again a huge clunk. Once driving it had no power and service transmission and parking brake came on.
- Magalia, CA, USA
The 9-speed automatic transmission has been experiencing problems for almost a year. The transmission lurches, hesitates on acceleration, shifts into neutral, and makes clucking sounds when shifted into drive. My dealer (sheridan motors) tried to repair the problem with a software update in January, 2019 (see attached invoice), but the problem persists. Recently, while driving on I-25 North of denver, co, the transmission hesitated for several seconds on acceleration and dropped speed from 75 mph to 61 mph. This almost caused us to be rear-ended by following traffic. I no longer consider it safe to drive my 2015 Jeep Cherokee. I have read many stories of Jeep owners having the same continuous issues with these 9-speed automatic transmissions, and I think all vehicles with these transmissions need to be immediately recalled.
- Buffalo, WY, USA
The 2015 Jeep Cherokee latitude 44..shut down in moving traffic.dash stated to put car in park to shift gear.vehicle was already in gear.vehicle started back up and I made it to a gas station where it shut down at the pump.vehicle had to be towed to the dealer. This is the third time since I purchased the vehicle it had to be towed for shutting down in motion. I bought the car brand new in may of 2015. Has 51K miles on it now. Also it shifts iraticly. The cruise control accelerates on it's own. Something must be did one or people will get hurt.
- Riverside, NJ, USA
I was making a right hand turn off of clove rd. All of a sudden there was a thunk and I couldn't accelerate beyond 2mph, check transmission and check engine light came on. Put it in park and it kept rolling. A helper had the computer and it read power control module.
- Glen Spey, NY, USA
Entire drive terrain locked up and had to have it towed. Service transmission, service park brake, service shifter came on. Exactly same problem happened again locking up with same exact problem.... service brake, service transmission, service shifter!
- North Tazewell, VA, USA
The transmission in the vehicle has been an issue since I bought the vehicle new. It hesitates and eventually jerks forward when attempting to climb a hill, and the transmission doesn't gear down properly when going downhill. I've returned it to the dealer for software updates in the past but haven't seen a difference. Now I have an alert for "service shifter" appearing, with the shifter lights all illuminated. I've called the dealer multiple times, and finally was able to get a service appointment, but the appointment is a month away because they're so backed up. I asked the service rep whether this could be a hazard and was told the vehicle may not go into gear so the vehicle could leave me stranded. A month for a service appointment, really?? this is a serious hazard and now I'm trying to figure out what do to about an upcoming vacation planned, which happens before the service appointment. I'm also worried about the appointment itself, and what will happen to the car afterwards, since I've read online comments about worsening conditions after cars have been serviced. The "service shifter" message had been appearing periodically but now (starting 5/12/19) it's coming on during almost every drive.
- Vinton, VA, USA
- Wilmington, NC, USA