10.0

really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,372 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #560

Jan 142019

Cherokee

  • 27,000 miles
Numerous transmission issues ranging from shifting errors to rough shifting, and recently, automatic engine shutoff no longer works. Despite Chrysler's transmission recalls, the issues continue. The latest issue, on/off switch, has no solution according to the dealer. And they have submitted a star report for assistance. That was after 5 days of holding on to the car.

- Southern Pines, NC, USA

problem #559

Jan 012019

Cherokee

  • 0 miles
Delay in shifting gears, delay in accelerating, RPM rises without slight acceleration. Gear shift reacts late, car shifts back and forth. Will start shaking while accelerating at times.

- Big Bear City, CA, USA

problem #558

Jan 062019

Cherokee

  • 34,000 miles
My 2015 Jeep Cherokee latitude has stalled while accelaterating at least 8 or 9 times now, and I've only had the vehicle for 7 months. It started when I first purchased the vehicle and the rpms would drop down sunddenly when I first started the vehicle. I took it back to the dealership and they said nothing was wrong with it. Now, when I am stopped at a stoplight, or am attempting to get onto the freeway, my vehicle will stall, the engine turns off, the battery light indicator comes on and I am instructed to put the vehicle back into park and restart the car. It takes a couple of tries for the vehicle to start again. I feel very unsagfe driving this vehicle as I am afraid it will turn off again and I won't be able to avoid traffic.

- Carmichael, CA, USA

problem #557

Sep 012015

Cherokee

  • 50 miles
When I start the car in the morning stationary, the car leaps forward and then the car rocks back and forth. Ive complained about this before but dealer could not replicate issue since the issue usually only occurs when engine is cold. Also, transmission slips and revs when in motion changing speeds using cruise control. The Jeep has always done this since ive owned it.

- Orlando, FL, USA

problem #556

Aug 032015

Cherokee

  • 100 miles
Transmission shifts hard and delays starting at stop signs/lights

- North Las Vegas, NV, USA

problem #555

Jun 012016

Cherokee

  • 100 miles
Check engine light came on related to thermostat liftgate has been leaking since the beginning transmission is slipping or dragging constantly

- Temple, GA, USA

problem #554

Dec 312018

Cherokee

  • 124,000 miles
"takata recall" Jeep has been running fine since I bought it, driving around yesterday with no issue then pulled into the driveway and put it in park and shut the Jeep off. Got my kids loaded up and started the Jeep now a bunch of lights cover my dash and I can not search through the menu on the screen. Saying service transmission. It will violently jerk twice when I can only assume it is searching for reverse and also when placed in drive. Looked into forms and found that there was a recall on the transmission but is not associated with my VIN. Yet it has the recalled trans and is of the year as well.

- Duncan, OK, USA

problem #553

Jan 012019

Cherokee

  • 81,000 miles
Problems with slow kicking into gears. Like it is slipping. Hard shifting. It will also upshift unexpectedly giving a burst of speed.

- York, PA, USA

problem #552

Dec 292018

Cherokee

  • 0 miles
The gears are locked and the vehicle or the shifter will not move. We started the car to go somewhere and backed it out of the garage, stopped and put the car in park to put the other car in the garage, when we got back in the Jeep the gears, shifter, would not move, nor would the car. We finally got the Jeep in neutral, the car still would not move, it felt like we were pushing a house, but we finally got it back in the garage. Also, the next time we tried to shift the gears while in the garage to show my brother who also owned a Jeep Cherokee that had a recall on it. We put the key in and change gears to reverse, but the Jeep would not move, and the gears would not move back to park, so the keys was stuck in the vehicle. We had to force it back to part to get the keys.

- Milwaukee, WI, USA

problem #551

Dec 102018

Cherokee

  • 33,513 miles
Just purchased 2015 Cherokee, when first accelerating it hesitates and seems to not shift correctly and then eventually "kicks in" and jerks hard. Causes major issues while in traffic. Also sounds like its going to shut off when sitting stationary and idling.

- Bismarck, ND, USA

problem #550

Nov 192018

Cherokee

  • miles
9 speed transmission issue. When coming to a stop the vehicle lunges forward and then hesitates when accelerating. Seems to shift gears very rough and is concerning when in traffic. This seems to occur and more noticeable in city traffic with stop and go traffic.just bought this vehicle from a reputable dealer and I am very disappointed that this issue was not brought to my attention. Software update seems to have made the issue worse.

- Woburn, MA, USA

problem #549

Dec 172018

Cherokee

  • 42,300 miles
Transmission on a engine with only 42, 000 miles

- Sound Beach, NY, USA

problem #548

Dec 122018

Cherokee

  • 51,232 miles
Vehicle has had transmission light come on 3 times within 50K. The most current incident occured while driving down a busy highway. The vehicle shuttered and rufused to accelerate. This led to 3 near miss collisions and fear of driving the vehicle. Each time we have the issue the dealer simply flashes the trans mission which obviously doesn't fix the problem.

- Aubrey, TX, USA

problem #547

Dec 082018

Cherokee

  • 67,000 miles
At multiple, seemingly random times, warning lights flash regarding transmission and other car functions, engine stops and temporarily won't restart. On restart transmission jumps hard. Software has been updated and dealer reports no recall on this vehicle. So far has just happened while stationary.

- Charlotte, NC, USA

problem #546

Jun 062016

Cherokee 4-cyl

  • 3,666 miles
Sept. 2015 I started having problems at 6 months since then I have had it back to the dealership 9 times sometimes it has to be towed in is not driveable same problem but every time I get it back the problems are worse since about the 18th of Aug this year I have had the car only 9 days this is now Dec 3rd it has been in the shop sometimes 3 or 4 days some times as long 3 or 4 weeks the transmission clunks like it is falling out all the lights go out will not shift it also shuts down when driving it one time in the middle of an intersection this is getting really dangerous for me as well as anyone else on the road with me I have been in touch with Chrysler customer care lady named lori she says I am out of the perimeter for buy back they did not know what is wrong with this car I am making car payments and insurance on a car I can't drive and don't even ave most of the time. The dealership called me a week ago to come pick the car and when I got there it wouldn't even run to get to the front of the building to me. This has been going on for 2 1/2 years now only getting worse all of the time I am now afraid to drive this car knowing it can shut down anytime in the middle of traffic and Chrysler won't do anything except keep putting it back in the shop and after 3 weeks or I go to pick it up and once again it won't run.

- Raytown, MO, USA

problem #545

Nov 292018

Cherokee

  • miles
We are the original owners of the above vehicle. We have noticed extremely hard and untimely shifting of gears with this transmission. We have brought the vehicle to an authorized dealer on November 29, 2018 and was advised there is a recall (S55). The recall was addressed, however this did not fix the matter. I understand there is a class action claim that we are now a participant in regarding this transmission issue.

- Humboldt, IL, USA

problem #544

Nov 292018

Cherokee

  • 148,000 miles
Check engine light comes on, codes are U1504, U1412, U0001, U1110, U1120, will not shift, 4WD temporary unavailable message comes on, stability traction light comes on, all shifter gear lights are on, this had happened 7 times since I purchased this Jeep, engine has cut a couple of times during all of these issues!

- Clanton, AL, USA

problem #543

Jan 302017

Cherokee

  • 38,000 miles
The contact owns a 2015 Jeep Cherokee. While driving and attempting to make a turn, the vehicle failed to accelerate. The failure occurred without warning. The vehicle was taken to shottenkirk Chrysler Dodge Jeep Ram (678-535-3417, located at 200 Liberty blvd, canton, ga 30114) to be diagnosed, but the failure was not duplicated. The manufacturer was made aware of the failure and stated that the dealer would be called. The dealer was not called. The vehicle was not repaired. The failure mileage was approximately 38,000.

- Canton, GA, USA

problem #542

Nov 272018

Cherokee

  • 21,355 miles
I have a 2015 Jeep Cherokee limited 4X4, when I try to slow down or stop the vehicle will speed up. It is like you are giving it gas instead of applying the break. It was purchased with around 13500 miles on the odometer on 9-22-2018, it now has 21360 miles as of 11-27-2018. The transmission completely stopped working on the highway in traffic. The transmission would not make the vehicle move and acted as if it was not in any gear. It has seamed to have issues from the time I purchased it and I was told by a Jeep dealership that it was just the normal way that the 9 speed transmission worked. If this is normal for a transmission to fail at 21000 miles I feel that is a major concern and a huge issue.

- Athens, TX, USA

problem #541

Nov 232018

Cherokee

  • 68,000 miles
We were on a road trip and on the highway the dashboard said service transmission and lost acceleration when going up hill or trying to go faster from a stop. The check engine light also came on at the same time of the service transmission light. After that, the car had trouble shifting and had a hard time to move after stopped.

- Odessa, TX, USA

Read the next 20 complaints »