10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 27,199 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Multiple incidents of when applying brakes, the tachometer would increase as the Jeep down shifted and the Jeep would leap forward. Increase in speed. Delays in the ignition switch when starting. When applying the gas, the Jeep would have a 5 - 10 second delay in response and slow down instead of increasing the speed. As days past, the incidents with the Jeep leaping forward when applying the brake got worse and it got to be dangerous to drive. Almost rear ended a few people. Had to have Jeep towed to a dealership because it was unsafe to drive. The computer upgrade that came out in February of this year was not applied to this Jeep before it was sold to me.
- Rockport, ME, USA
The transmission spun into neutral and finally gave out at mile 2300. It had been acting erratically ever since mile 500, it would surge forward as my foot was off the gas around 30 mph. Up until that time the transmission would act erratic, the cruise control light would come on and off, 2 driving cycles the radio/ climate control screen did not turn on which indicated to me that it was a computer malfunction of some sort. Before it gave out I noticed that the RPM meter was at 5000 at 55 mph then it slipped. I then coasted into the center lane in traffic to turn it off hoping to reset it, it allowed me to take it home before it gave out again. It is currently at the dealer for repair. I was pained to hear of very similar stories from other brand new Jeep owners as this seems to be a known problem.
- Prescott, AZ, USA
Car updated on 5/20/15 with latest tsb 21-21-15A for transmission control module. Car now skips 2nd gear when downshifting (coasting). On rolling stops the car is stuck on 3rd gear causing lack of acceleration while traffic behind expects car to get moving (highway entry ramp). If gas is floored car finally reacts and skips to 1st causing wheelspin. Car has slid during wet conditions. With snow this can be lethal. Car did not skip 2nd gear before tsb. Dealer advised this behavior is the new standard.
- Rockford, IL, USA
Vehicle performed very well for the first 11,500 until I did a RO1 software recall at dealership. Immediately upon picking up the car, I noticed that the car would no longer shift properly. Dealer claimed that I just needed to "relearn" it. Six weeks, 3000 miles, 4 trips back to the dealer and it still will not shift normally. After four trips they finally level with me that the new software prevents a 3-2 downshift and limits the amount that the transmission downshifts at any time. This is extremely dangerous and almost caused an accident on several occasions now. When you slow down all the way to 1mph, the car now stays in 3rd gear so that you have no power at all when trying to merge into traffic. I have almost been rear ended several times now even though I am trying to get a two block head start. When going around the corner, the only way that you can get moving again is to jam the accelerater to the floor and force it into first gear, upon which the car will surge and loose traction. Very dangerous and unstable. In the mountains or hilly terrain, this car is now a death trap. Chrysler as per software engineer louis farrow claims that this is now considered "normal operation."
- Wilmington, NC, USA
While driving at low speed, making a right turn and accelerating into traffic, the whole car shakes/wobbles from side to side. Almost frighteningly severe at times. Dealer claims they cannot reproduce. Sometimes get this shake while accelerating gently in straight line, usually always when in second gear. They continue to produce these Jeep every day, many will have this defect. There are bulletins out there, but nobody really has claimed the issue is fixed. Unacceptable for a modern, new designed car. Feels like a safety risk, but dealer refuses to help. Shouldn't I feel safe driving my new car?
- Waukesha, WI, USA
Transmission has always been "quirky". the transmission software was updated in April. Soon afterwards I started to notice loss of power after slowing down or coming to a near stop. The automatic 9 speed was not in the correct gear. One day I went to pull out in traffic and had little power. There could have been an accident as the other vehicles had to brake to avoid me. Vehicle is at the dealer waiting for a new transmission. I saw all the stories online about the transmission issues in this vehicle and decided I should also report my experience.
- Maryville, TN, USA
Vehicle began shifting hard, and accelerating when brakes applied. Lunges forward gaining speed while brakes engaged. No services engine lights at that times. Taken to dealer for service. Told by service man that it had 2 recalls for updates to transmission computer. Never notified about recalls or can't find recalls regarding transmission on their website. Updates applied today and was picked up. Drove approximately 10 miles toward home when it lunged hard, alarms sounded and service lights turned on. Taken directly back to dealer and awaiting their response. Other non safety related issues include driver side running light malfunction, smart screen audio/climate control malfunctions.
- Barbourville, KY, USA
As I was driving on the highway (cruise control), I raised my right knee which accidentally bumped the ignition key which turned the car off. I turned to key to on, but no help, then start position, again no help. I then put the trans in neutral and was able to restart the engine. However, I could not shift back into drive. I had to pull off the highway, come to a complete stop before I could shift into drive. Fortunately I was on a two lane highway where I could safely pull off to the side of the road. Had I been in one of the middle lanes of I-5 near seattle, this could have caused a serious accident (me getting rear ended). Note that I able to duplicate this problem later.
- Seabeck, WA, USA
The 9 speed transmission on the new Jeep Cherokee doesn't seem to be safe. It has a major lag especially at rolling stops. When one presses the gas nothing happens for around 2 to 3 seconds then a huge burst of power. That may not sound like a long time unless your in the midian trying to turn left. It has almost gotten me killed on several occations. The vehicle has also started lagging while pulling into my driveway then it gives you a burst of power almost sending me through my garage. I have had to pull out of a slow turn to avoid getting hit then the power comes on sending me flying into a median. Jeep thinks it's the transmission and there is a 2 month waiting list just to get an appointment to wait longer. I think the problem stems from the engine start stop software. When your going slow the engine is preparing to shut off but instead of coming to a complete stop like say a left turn at a green light you press the gas. The computer takes a couple seconds to switch to power instead of shutting it down. Well that's my best guess. I really like this vehicle this is such a disappointment. Jeep hasn't offered any help beyond saying theyll call me in a couple months to set up an appointment. I hope it doesn't get me into a wreck before then.
- Sunland Park , NM, USA
Purchased a 2015 Jeep Cherokee latitude 4X4 on 2/28/2015. Started having issues with the transmission hesitating and jerking into gear. Took it to the dealership on 5/1/2015 and was informed that there is a computer glitch that the manufacturer is aware of, but there is no fix for it. They say its safe to drive. On 5/7/2015 I almost got T-boned because the transmission wouldn't shift pulling out of a parking lot into traffic. It finally jerked into gear but continued to jerk and would not go over 25mph and my check engine light and errors came on about the start/stop function. The dealership towed my car and I am using a loaner. They have no idea how to fix it. The 2015 Jeep Cherokee's are completely unsafe to drive! spent over $30,000 on a vehicle that I can't safely drive.
- Fort Edward, NY, USA
When brakes are pressed the engine revs up, and jerks, the rpms shot up, then plummet, and the power surges, and you feel the car struggle to find the correct gear. Service engine light on, cannot be reset by dealer when at a stop and going up incline, no power at all May 1. 2015 brought to dealer. Hooked up to computer, an hour later dealer returns telling that the vehicle needs parts. They are back ordered. We are sent home with a unsafe vehicle told to come back in four weeks.
- Pittsfield, MA, USA
I own a 2015 Jeep Cherokee 4X4 (2.4L/4 cyl). I've been having issues with the new automatic 9-speed transmission. The vehicle will lunge forward while decelerating at speeds between 20-25 mph. Once the speedometer reaches 20 mph, the RPM's spike and vehicle accelerates (lunges) forward. In addition while accelerating to 55-60 mph the RPM's rev at a higher rate 3000-3500 RPM range and will not click into gear properly. I took my Jeep back to the dealer on 4-25-15 and after a test drive and diagnosis they decided to replace the transmission. I received my Jeep back on Monday May 4th and it still has the same problem. This is a safety issue and I am concerned about hitting another car while decelerating towards a stop light or stop sign. As soon as the Jeep hits 20 mph, the RPM's spike and car wants to go faster.
- Belleville, IL, USA
I had the vehicle at the dealer to have the transmission reprogrammed as per their recall and after picking it up I was driving home and making a left turn at a busy intersection and pushed on the gas and there was no response from the vehicle like the transmission was in a high gear and had not shifted down. The light turned red and the only way to get the car to respond was to floor it and the it shifted really hard and took off. It happened two more times in the next two weeks and we have taken to the dealer again and they did another reprogram on it and now it has a bad lag time when you have to shift it all the way down such as to pass a car. The dealership admitted that Jeep was having issues and that he had another car identical to mine coming into the shop that day. People are going to get killed with these transmission issues. I am an automotive technician for 40 years and driving my own car scares me real bad. We bought this car because we live in a snowy climate and I wanted my wife to have the best four wheeler available. The dealer said that Chrysler has five men working on this programming issue and I think they should have a hundred. People are going to dye and this problem is all over the internet. I hope that this will resolve faster than the Toyota issues that killed a lot of people and injured many more.
- Sandy, UT, USA
Transmission failed to engage, car would not accelerate, narrowly avoided accident.
- Porter, TX, USA
The contact owns a 2015 Jeep Cherokee. While driving at 25 mph and making a left turn, the accelerator pedal was depressed and the vehicle failed to accelerate. The contact also mentioned that the air bag warning light illuminated. The failure recurred several times. The vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 1,500. The VIN was not available.
- Melbourne , FL, USA
Jeep performed a recall on tcm/PCM for the 9 speed transmission. Now at low speeds 2-5mph in an intersection or from a stop sign, or slow down on railroad tracks the car will not move even with the gas pedal to the floor, up to a 5 second delay. We were in an intersection, the light changed and cars were oncoming, after hitting the gas pedal the car just sat there, this has happened multiple times and we were almost hit. Took it back and it was reprogrammed. Still has the same delay, taking it back for the 3rd time. If you do a rolling stop and start out into the intersection the car refuses to move, the engine is running, but no response from the Jeep. We are afraid we will get stuck in an intersection or railroad track and get killed! the Jeep only has 4000 miles on it. If your Jeep is running fine...do not let them reprogram the transmission!!!
- Middletown, OH, USA
1 day after purchasing the vehicle (Jeep Cherokee trailhawk) while turning into traffic, the vehicle shut down and lost all engine and steering and was completely disabled in oncoming traffic. The transmission check engine light, parking brake warning, and loss of 4-wheel drive warnings all came on. The vehicle was completely immobile and highly unsafe to drive. Chrysler/Jeep has advised they don't know exactly what is causing the problem and have offered several fixes, but they can not guarantee any of them will fix the safety issue.
- Marietta, PA, USA
10nov14 returned the car to the dealer for P56 recall.24nov14 mil turned on while driving w/ 1099 miles. Returned car to a dealer in thousand oaks.tech resets mil & erased codes. 4mar15 mil turned-on again w/ 4375 miles on the car. I was driving it on the freeway then it starts to lunge & skip gear, depressed the acceleration pedal & wouldnt accelerate & was blessed I didnt get into an accident & made it home safe.trans temp reached over 258 deg, doesnt accelerate properly & lunges all the time.everytime the gear is shifted it takes 5 sec to engage & lunges again w/ very loud knocking sound after it engages.error codes showed up on the reader: U1504 intake control module mal, P061B internal control module calculation performnce, U0140 lost comm w/ body cntrl module, P07D9, P10A1 abnormal oil pump volt/ovrheat, & P1daf.I didnt drive the car after that & called up nearest dealer in ventura ca.advisor scheduled an appointment after telling them what happened.16mar15, brought the car to the dealer in ventura to have it inspected w/ the problems that I have provided & left the car w/ 4375 miles.17mar15 advisor informed me that tranny needs to be replace.25mar15 I contacted Jeep chat online & was assigned a case number.1apr15, received the car back w/ a new tranny installed.4apr15 the car started to lunge again slowing down & tries to accelerate by itself.shifting of gear takes 3 sec to engage, lunges & a very loud knocking sound will also be heard again.airbag light came on & error code U0140 showed up again.car was unusable again & wasnt safe to drive.scheduled an appointment again w/ the dealer.6apr15, returned the car to dealer to be inspected w/ problems that I have mentioned w/ 4808 miles.as of today 20apr15, car still in the state of unusable condition & unsafe to be driven.I havent got it back from the dealership repairs.no resolutions have been made yet by Chrysler co.
- Point Mugu, CA, USA
The vehicle is a 3.2 L engine equipped with stop/start. When I stopped at a traffic light after driving about 45 minutes with no incidents, the stop/start system disabled. While continuing onto the highway the transmission remained in a lower gear and the tachometer was about 4500 at 50mph. It was shifting erratically at this point. Turning the engine off reset it. It drove normally for 5 mins then the same issue occurred. I went to the dealership the following day and found I need the 9 speed transmission replaced.
- Pine Grove, PA, USA
- Paw Paw, MI, USA