10.0

really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,199 miles

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« Read the previous 20 complaints

problem #86

May 222015

Cherokee

  • miles
Purchased a new 2015 Jeep Cherokee latitude 4/9/15. In may (approx 700 miles) I stated to notice a wobble when accelerating & the vehicle lunged when stopping & starting. The lunge was so powerful that I thought I was going to hit the car in front of me. Took in for service 5/29. They reprogrammed the tcm module. Wobble came back & by June 8th it was wobbling & hesitating (once it happened in an intersection). I called service dept on June 9th. Took it in on Jun 10th to have one of their guys take it for a spin. While waiting, they told me Jeep do "certain things other cars don't". I told them I searched the internet & apparently there is a know problem & brought a printout of some of the other customer complaints. They said "can't go by that"... I rode with their tech & he said he never felt anything like that. He got his service manager so they go take it for a ride together. They replaced the axles (6/12) but said the wobble is still there. They'd contacted Chrysler via email & was told not to dump anymore parts in the vehicle. They know what the issue is (but they wouldn't tell the dealer) & a tcb was coming out in Aug. There was nothing that could be done until then. They said (in their email) the car was safe to drive. Really? took car back on 7/3. work was done the same day, they reprogrammed the tcm again. On the way home I stopped to get gas & when leaving the gas station the car lunged me into the road! by 7/7 the wobble was more intense. By 7/8 car was slow to accelerate from a stop, could barely keep up with traffic. Called case manager on 7/9 said whatever they did made it worse. His solution was to take back in for service because I can't drive a car like that! he called to make appointment and the earliest they had was 7/20 (11 days later). These cars are unsafe & someone is going to get hurt! please do something!

- Upper Darby, PA, USA

problem #85

Apr 102015

Cherokee

  • 1,000 miles
Transmission failed at 1,000 miles. Dealer replaced with a redesigned version. I started to get a wobble in the front end while I was accelerating. I brought it back and they said that it was a known issue and they were redesigning the front axles but the fix wasn't out yet. A few weeks later the metal frame in my sunroof broke and the weather stripping fell out and I couldn't close the shade. They informed me that the entire sunroof assembly had to be replaced because the frame was defective. The wobble continued to get worse and the car was shifting rougher than ever. I kept telling the dealership that there was something wrong, and they said "that's how the new 9 speed trans behave". when I brought the car in for the sunroof replacement I asked them to look at the wobble and trans again, and they informed me that the front axle was indeed bad. They put in the redesigned axles, and replaced the entire sunroof. I continue to have serious transmission issues and they put in a new valve body and updated the software. It's worse than ever. I kept complaining to Jeep and all they said was "the dealership can't replicate your problem." I actually had the service manager in the car with me and he verified that the car does not drive properly- and when Jeep called me, they told me that I had to go to another dealership. This car is not safe. It hesitates when you step on the gas, then it jerks very hard into second gear, it will accelerate on it's own because it can't find a gear to downshift, and the engine will spontaneously rev on it's own if I am descending a hill and its trying to downshift. The car will leap forward and accelerate until I press the brake hard enough to slow it down and it will finally shift. The rpms will go up for several seconds after I've applied the brake. The vehicle also rolls several inches after I put it in park now.

- East Stroudsburg, PA, USA

problem #84

Jul 102015

Cherokee

  • 224 miles
After fueling up I pulled out of the driveway and started down the road. About 300 feet down the road the transmission lost power and then reengaged after almost being rear ended. When transmission reengaged the vehicle surged forward.

- El Paso, TX, USA

problem #83

Jul 102015

Cherokee

  • 4,700 miles
Vehicle shimmys when shifting from 2nd to 3rd gear. Also lunges forward when braking in slow traffic and stop lights/signs. Called dealer was told this is normal.

- Bath, PA, USA

problem #82

Mar 012015

Cherokee

  • 3,200 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for the manufacturer's "long term reliability of the transmission/drive train performance" campaign. The vehicle was repaired under the reliability campaign and the dealer was to update/recalibrate the transmission. After the repair, while driving various speeds, there was a lag in acceleration when the accelerator pedal was depressed. The contact also noticed that the gears would not shift properly while driving uphill or at a traffic light and the vehicle would roll backwards independently. The vehicle was taken to the dealer where they stated that the transmission needed to be re-calibrated. The vehicle was repaired; however, the failure persisted and became worse. The vehicle was taken back to the dealer where the transmission was re-calibrated again and eventually replaced; however, the failure persisted. The contact stated that the failure had not occurred until the vehicle was initially taken to the dealer. The manufacturer was notified of the failures. The approximate failure mileage was 3,200. The VIN was unavailable.....updated 11/02/15 the consumer stated the vehicle was declared a lemon. Updated 11/05/15.

- Mamaroneck, NY, USA

problem #81

Jul 042015

Cherokee

  • 3,700 miles
3rd incident where the transmission has suddenly disconnected and the car will coast to a complete stop. Messages read "4WD temporarily unavailable", "service park brake" first incident happened at about approximately 340 miles, second incident happened at approximately 3500 miles. First two incidents were on the highway - one at 45 mph the other at 60 mph. The third and most recent was on a residential road. Once the car has been pulled over, car has been put into park, then turned off and turned back on. Usually it takes 2 or more tries after turning the car off and on and back into gear before the transmission re-engages and the car can be driven. Paying attention to the vehicle information for the transmission temperature has shown the transmission can reach 208 degrees from town driving conditions on a 75 degree day. Photo evidence has been taken of the readout for the transmission temperature. The model of the Jeep Cherokee is the trailhawk with 9 speed transmission. After 3 flash updates upon second time in for service the issue persisted and another issue with the stop/start system began and has been frequent up until the third time being taken in for service. Messages will read "stop/start system is unavailable", "service start/stop system". vehicle is in dealer service currently for the third time for next steps.

- Lake Geneva, WI, USA

problem #80

May 262015

Cherokee

  • 6,200 miles
Transmission disengaged intermittently as vehicle coasted along freeway. Pulled over and turned off/restarted vehicle. Transmission then engaged. Took in for software upgrade. No more high speed issues but now vehicle will rev from stop condition before transmission engages. This is a 9-speed transmission in the new 2015 Jeep Cherokee trailhawk.

- Allen, TX, USA

problem #79

Jul 012015

Cherokee

  • 125 miles
Purchased new and drove home 60 miles parked vehicle for about 45 minutes. Drove to nearby parking lot to test out park assist, pressed park assist button and then reverse, then drive and vehicle would no longer move. Dash warning lights came on and message service transmission and restart vehicle. Turning off and restart transmission made some attempt to slam into gear but seemed to be locked in high gear and could not move. We were fortunate to be in low traffic parking lot and not in heavy traffic. Jeep roadside assistance towed the vehicle to nearest dealer.replacing transmission. Vehicle was built January 2015. Trailhawk with 9 speed transmission.

- Marathon, NY, USA

problem #78

Jun 182015

Cherokee

  • 13,900 miles
2015 Jeep Cherokee sport was purchased in October of 2014. Around end May 2015 experienced problems with braking. While coming to a stop sign brake would be pressed down but vehicles RPM's would rev up and vehicle would start accelerating forward. Vehicle was brought to shop after finally being able to make an appointment on 06/16/15. Mechanic was able to experience the problem and reset module on vehicle. But check engine light came on. Dealership gave vehicle back to us and we drove it for two more days and the problem still persisted. On 06/18/2015 a deer had entered highway and while braking vehicle again accelerated and hit the deer causing front end damage. Problem could of been 100 times worse because there were also bicyclists on road as well as tractor trailer traveling behind. Vehicle was brought to dealership via tow truck. Tow truck driver even stated there is something severely wrong with the vehicle. When driver took vehicle off flat bed he put the vehicle in reverse and the vehicle went forward instead of reverse plus the emergency brake came on by itself. Chrysler was contacted and they are doing an investigation on vehicle because of the severity. My wife and I just want them to take the vehicle back because we do not feel safe in it one bit.

- North Lawrence, NY, USA

problem #77

Jun 062015

Cherokee

  • 4,750 miles
Car would not want to shift, all lights came on to check engine, transmission, and service park brake. I was on a rural logging road at time, so took multiple tries to get it into gear. After finally getting into gear couldn't go faster than 40. Made it to next town and called tow truck. They installed new transmission and it didn't even work coming out of shop. They installed another transmission and it is also not working right, and starting to shift hard. This is one day after getting car back...

- Rainier , OR, USA

problem #76

Jun 212015

Cherokee

  • 6,300 miles
I have the 9 speed transmission. When the vehicle shifts from 1st to 2nd there is a definite wobble that can be felt in the vehicle. And when the vehicle downshifts from 2nd to 1st during a stop, the vehicle frequently lunges forward when the shift occurs. I have to be sure I am holding the brake very tightly to prevent the lunge. Both the wobble and the lunge feeling happen frequently, the lunge in particular is concerning to me, this is a 2015 vehicle! I have discussed this with my dealer and he indicated Jeep is aware of the issue, I sure hope they plan to do something about this.

- Orefield, PA, USA

problem #75

May 152015

Cherokee

  • 1,500 miles
The Jeep has a wobble or shimmy between 11 and 17 mph that is very significant. Seems to happen after the Jeep has been driven and is warmed up. I have 3200 miles on this vehicle and this problem was noticed when the Jeep had about 500 miles on it. I am being told its the front axle shafts that are supposedly on order. However, I am also being told it could weeks to months to get the parts in.

- New Richmond, WI, USA

problem #74

Jun 152015

Cherokee

  • 4,100 miles
Vehicle flutters or shimmys briefly upon accelaration from a stop position. Unsure if this is engine transmission or wheels.

- Bath, PA, USA

problem #73

May 232015

Cherokee

  • 100 miles
2015 Jeep Cherokee V6 exhibits a vibration or "shimmy" during acceleration. Vibration occurs at between 13-17 mph just prior to shifting from 2nd to 3rd gear (in "auto" transmission mode). Vibration always occurs, but is more pronounced as the drive train heats up. The dealer acknowledged that this has been a common problem, but that Chrysler has yet to identify a definitive fix for the defect.

- Amherst, NY, USA

problem #72

Aug 122014

Cherokee

  • 1,514 miles
Vehicle was parked. I put vehicle into reverse and all warning lights came on - service transmission/service park break/engine light. Turned off vehicle, turn back on and vehicle jolted and would not move. Turned off again and let it sit for a few hours. Started the vehicle and all lights are illuminated (park brake and check engine) but vehicle runs. Took to dealer, they did an update to the computer. Happened again around 8200 miles - same result from dealer (update to computer). Took to dealer a total of three times - the third time warranted a full transmission replacement. Vehicle still does not drive properly - hard shifts, especially when deccelerating.

- Hilliard, OH, USA

problem #71

May 012015

Cherokee

  • miles
The vehicle has a very dangerous hesitation. It does not downshift properly when trying to accelerate.. this makes any lane change, highway approach, turn, or emrgency manuever extremely dangerous. This vehicle can't be safely driven in traffic, or taken off road as designed. Fca has not remedied the iissue and has made the vehicle worse with their latest updates. This happens every single time the vehicle has been driven.it has been in the shop twice for repairs. The excuse is it is opreating as designed. In essence a poor design is somthing we have to live with and be okay with driving in danger? this is a safety hazzard that needs to be investigated before someone dies. The public should know about the vehicle danger before they decide to purchase one

- Mooresville, NC, USA

problem #70

Jun 102015

Cherokee

  • 8,800 miles
While driving 55mph check engine lite along with stop/start lite came on and vehicle rapidly decelerated from 55mph to 30mph causing transmission to over heat which ultimately lead to transmission replacement on a new 2015 Jeep,

- Mt Morris, NY, USA

problem #69

Apr 132015

Cherokee

  • 185 miles
My car has a wobble between the 2nd and 3rd gear after a stop. It started shortly after delivery and it went away at exactly 1200 miles and is back since I hit 1800 miles. I can replicate it after every stop.. if you drive slowly after a stop. If you hit the gas paddle it goes too quick thru the gears and you won't notice it but I can't do a race after every stop and waste gas. If you normal start driving after a stop you feel the wobble from left to the right.

- Naples, FL, USA

problem #68

Apr 012015

Cherokee

  • 500 miles
Vehicle shakes / wobbles when accelerating from a dead stop. The passenger side front tire actually feels loose until approximately 30 mph. Also, when turning right and / or going up an incline, the front end shakes and the vehicle hesitates. Jeep acknowledges that this is an issue and they are redesigning the front axles with a sturdier design. The issue is that the repair is not available for several months at least, because it's still in development. There is a real concern that the axle could fail and cause an accident.

- East Stroudsburg, PA, USA

problem #67

Jan 132015

Cherokee

  • 6,000 miles
The contact owns a 2015 Jeep Cherokee. While driving at various speeds, the front wheels wobbled and the transmission jerked as if it were in neutral. The contact mentioned that the transmission failed to shift gears effectively, the vehicle accelerated independently while in park, and an abnormal noise was heard from the engine. The vehicle was taken to a dealer where it was diagnosed that the vehicle was unable to be repaired since the parts needed were unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 6,000.

- Jefferson, PA, USA

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