10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
27,975 miles

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« Read the previous 20 complaints

problem #35

Oct 262015

Cherokee

  • 12,000 miles
The contact owned a 2015 Jeep Cherokee. The contact stated that while the vehicle was in motion, smoke appeared inside and outside the vehicle. The contact merged to the side of the road and large flames appeared under the hood. A fire technician extinguished the fire. A police report was filed. The vehicle was destroyed and towed to an impound lot. The manufacturer was notified of the failure. The approximate failure mileage was 12,000.

- Rockport, TX, USA

problem #34

Oct 052015

Cherokee

  • 5,500 miles
July 31, 2015: Vehicle transmission overheated warning light came on while driving (8-10 miles) in morning and again in afternoon. In pm turned of vehicle and restarted, various warning lights including transmission requires service warnings appeared and transmission was stuck in one gear. July 31-augusts1 Jeep was at dealer for complete transmission replacement (approximately 5500 miles). October 5-October 7 vehicle left with dealer due to continued transmission issues while driving. Vehicle periodically clunks and jerks forward when shifting into low gear when coming to a stop. Becomes confused when slowing to a rolling stop, and hesitates to take off when accelerating from a stop. Currently when driving in daylight the auto headlights periodically flicker on and off when I drive through a shadow and make viewing displays in daylight problematic. Jeep customer care says that they could find no error codes and without "replicating the problem" or having error codes they can't do anything.

- Temple Hills, MD, USA

problem #33

Oct 162015

Cherokee

  • 120 miles
I bought a 2015 Jeep Cherokee trailhawk V6 on 10/14/15. On 10/16/15 while driving down a street at 45mph, the vehicle died. I managed to get off to the side of the road and after a couple of attempts it started again. The check engine light was now on and I had no acceleration. I managed to drive 5 miles to the dealership in "limp mode" and drop it off for repairs. The last I heard on 10/17/15 was that they were going to replace the tcm and PCM and see if that helps, it is now 10/21/15 and I do not have an update.

- Edmond, OK, USA

problem #32

Aug 012015

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V393000 (electrical system) was received in August of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- Zionsville, PA, USA

problem #31

Oct 112015

Cherokee

  • 5,000 miles
Vehicle was parked in driveway and alarm went off around 14:00 on 10/11/2015. I turned off the alarm and saw smoke in the vehicle. I moved the vehicle away from any structures and call 911. The fire department came and extinguished the fire and told me that it was an electrical fire that started in the rear of the vehicle.

- Cypress, TX, USA

problem #30

Aug 152015

Cherokee

  • 13,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that both key fobs would fail to start the vehicle and rear brake light failed the vehicle was taken to the dealer. The dealer replaced the brake light and noticed that the failure persisted. Several days later, the vehicle stalled without warning. The vehicle was taken to the dealer again where it was diagnosed that the entire transmission needed to be replaced. The vehicle was repaired. The contact stated that the vehicle independently accelerated without the accelerator being depressed. The vehicle was not repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 13,000.

- Lorton, VA, USA

problem #29

Jan 302015

Cherokee

  • 4,000 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 35 mph, the vehicle made a jerking motion, failed to accelerate, and two unknown warning indicators illuminated. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The mechanic repaired four computer modules and replaced the transmission. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

- Henrico, VA, USA

problem #28

Jul 072015

Cherokee

  • 10,000 miles
I leased for 39 months a brand new Jeep Cherokee latitude 2015 at 10/25/2015 on champion Chrysler Jeep Dodge dealer. It will complete 9 months that I have this car. On 3/16/215 there was the 1st recall about an issue on airbags that could open accidentally. On 6/5/2015 there was the 2nd recall (I am not sure what was the issue). On 6/15/2015 I had an issue about transmission system and I couldn't move the car in indy downtown. I couldn't turn the car on. My car was on dealer for service for 5 days. They changed the entire transmission system. On 7/5/2015 I was in NY and I almost had an accident because I heard an alarm and it was popping up an icon on the Jeep panel, and then I realized that the steering wheel was really hard when I tried to turn 90 degrees on a crossroad. I almost hit the curb and the car behind me almost hit me. I needed to turn off and turn on the car several times to move the car. I intended to leave NY on Sunday to work on Monday but I did not feel safe to travel almost 12 hours. I waited until Monday to go to a dealer in NY and check what was wrong about the car. On Monday I went to a Jeep dealer on warwick - NY and they said that they didn't have the spare part to change on my car and that I need to wait at least one more day so they could order and fix. But he also said that I could drive, but the wheel would be hard sometimes. I just need to pay attention on 90 degrees turns and U turns. I came back home listening the alarm all the trip. I left the car on champion dealer at 7/7/2015 and after one day they fixed the issue. At NY dealer they said that need to change some part and on champion they just fixed and didn't change nothing. My car is just 9 months old and I had several and important issues. I bought a new car. I just want to put gas and drive. I already lost several hours of work and I do not feel safe about this car.

- Fishers, IN, USA

problem #27

Sep 102015

Cherokee

  • 600 miles
Was traveling to work and there was a car ahead of me. This person had out of state plates and was not paying attention, speeding up and then slowing down several time. The person behind me and passed both of us. In fact he was the one the I ran into. Then when I approached the next town to get on the 4 lane, there is a turn off that everyone uses to get to the school. I don't remember what happened to the green out of state car, I think he did a quick left turn in front of me, and then I hit the guy that passed both of us. He was stopped waiting for the car ahead of him to turn. Needless to say, I was charged with failing to stop in an assured clear distance. The sun was bright and I seen no brake or turn signals. The front end of my 10 day old vehicle sustained over 8600 dollars in damage so far. My concern is why did the air bags not go off at 50 mph when I hit the back of his 2012 Buick? I was taken by ambulance to be checked out as the seat belt hurt my chest and possible broken finger. Later that night I returned to the hospital for a head ct and chest xray for dizziness and headaches. I still have head aches when I bend over and will most likely consult my doctor for possible whip lash. The other driver was not hurt, but was told his vehicle was going to be total loss. We just bought this and now I am concerned about safety! both the adjustor and I were concerned why they didn't deploy. The whole front end of my vehicle is destroyed. From bumper back to radiator, which was destroyed.

- Manchester, IA, USA

problem #26

Sep 102015

Cherokee

  • 9,400 miles
The contact owns a 2015 Jeep Cherokee. While the brake pedal was depressed, the transmission and the check engine warning lights illuminated. Additionally, there was abnormal sound coming from under the vehicle, and the vehicle stalled. The failure recurred multiple times. The vehicle was towed to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,400.

- Chicago, IL, USA

problem #25

Apr 102015

Cherokee

  • 4,500 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 5 mph, the accelerator pedal was depressed but the vehicle would not accelerate. The vehicle was restarted and the check engine warning light illuminated. The vehicle was taken to a dealer on four occasions where the failure was unable to be determined. In a most recent occasion, the vehicle was taken to a dealer where the module and the wiring harness were replaced and reprogrammed, but the remedy failed to repair the vehicle. The failure mileage was 4,500.

- Navarre, FL, USA

problem #24

Sep 022015

Cherokee

  • 5,780 miles
The rear hatch won't stay closed, can't be locked. No way to keep hatch closed! maybe I could tape outside of hatch? not to secure!

- Lock Haven, PA, USA

problem #23

Apr 152015

Cherokee 4WD 6-cyl

  • Automatic transmission
  • 5,000 miles
The contact owns a 2015 Jeep Cherokee. While driving at various speeds and approaching a stop, the vehicle stalled without warning. The vehicle also failed to accelerate up a hill at 60 mph. The failure recurred numerous times. The vehicle was taken to the dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 5,000. Updated 11/09/15 the consumer stated at 5,000, the accelerator pedal did not respond. Also, the vehicle stalled at intersections. Updated 12/24/15.

- St. Roberts, MO, USA

problem #22

Jan 152015

Cherokee

  • 7,190 miles
The contact owns a 2015 Jeep Cherokee. While the vehicle was parked, it rolled backwards. The contact also stated that, while driving at approximately 55 mph, the vehicle failed to accelerate over 50 mph. The vehicle was taken to the dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 7,190.

- Bellefontaine, OH, USA

problem #21

Apr 132015

Cherokee

  • 1,100 miles
My husband and I bought a brand new 2015 Jeep Cherokee trailhawk. 2 weeks after owning our brand new car that we purchased because we were expecting a baby and wanted to have a safe reliable vehicle we started having shifting problems and electrical issues. We brought in the vehicle multiple times (4 times) and although we were told that it might be transmission related issues but then as soon as Chrysler got involved we were told our vehicle is perfectly fine. Nothing was ever fixed until my husband and I went to a different dealership. The new dealership fixed the electrical problems but said everything with the transmission is normal. The car makes shudder motions, sometimes it does not accelerate as I'm trying to get onto the freeway and it shifts very jerky. We have owned a Jeep before which did not do that. We are so disappointment how Chrysler is responding to known transmission problems and not doing any recalls on transmission related issues. We bought this vehicle because we wanted a safe vehicle for the family. However, after the latest tcm update the shifting has gotten worse and it doesn't feel safe to drive the vehicle yet Chrysler won't do anything as we are being told this is normal.

- Buckeye, AZ, USA

problem #20

Jan 022015

Cherokee

  • 1,890 miles
I have owned this 2015 Jeep Cherokee since December 2014. The transmission had to be replaced @ 1890 miles, car stopped dead trying to pass a truck on steep grade, overheated transmission. The power brake master booster had to be replaced twice, @ 2490 miles and 4920 miles, no brakes just crash into nearest curb or car, part and system failure. The transmission mounts had to be replaced @ 2560 miles, car howling like a banchee, parts failure. The software had to be changed 3 times, "trying to solve factory problem". warning lights for check engine and battery came on and car shuttered and came to abrupt stop, in the middle of a dangerous curve, with all system shut down completely @ 4970 miles, currently investigating cause. The car has been with the dealer, in total, more than 45 days, currently at dealer again. This car has left me in life threatening situations 4 times. It appears that when any preprogramed limits are reached, all systems shut down, brakes, steering, everything. You are left totally defenseless and not able to control the vehicle. The Jeep has no emergency brake! this is the most unreliable and dangerous vehicle I have ever driven. I have been totally stranded away from home twice, and have yet to recover over $1000 in out of pocket expense, transportation, hotel, food, and cabs. The dealer closed at 2pm on a Saturday, 280 miles from home, said good by and told me to contact Chrysler for assistance, " it wasn't his responsibility". all 2014 and 2015 Jeep Cherokee should be recalled and taken off the road. This poorly conceived and engineered vehicle is dangerous and will kill many people, if it already has not. The Chrysler corporation and its dealers are knowingly selling a faulty and dangerous vehicle to the public.

- Huntington Beach, CA, USA

problem #19

Jan 012015

Cherokee

  • 500 miles
The Jeep is bad and exactly engine, electrical, fuel propulsion system, and ather things,

- El Mirage, AZ, USA

problem #18

Jun 292015

Cherokee 4WD 6-cyl

  • 400 miles
I leased the vehicle on 6/17/15. Within a week the service park brake light came on briefly. Dealership said it was a fluke. A few days later. Back sensor beep would not turn off while driving. Dealership said it was a fluke. A day later power lift gate wouldn't work for a day. Dealership said it was a fluke. When I called the dealership the first time they proceeded to tell me car was sold to me with a reprogramming airbag recall so I took in to get fix & have other items looked at. They never looked at other issues. A week later service brake light came back on I took in immediately. After 3 days sitting in the shop they said 25 codes came up & not sure how to fix. After a week of them having the car they said it was fixed. After 10 hrs of having back the transmission light came on. I took back to service & the mgr said car is unsafe and would request a new vehicle for me that would take 6 wks to get. He also told me the dealership they got my vehicle from had issues w/car and never said anything. In the week I haven't had the vehicle I've been given 6 loaner cars. 1 of which broke down with service park brake & transmission lights on and could not shift. I have demanded Chrysler to cancel my lease and return my funds owed...updated 09/22/15 the consumer stated the ncds arbitrator and Chrysler agreed to release the consumer from the lease. The consumer would also be reimbursed. Updated 12/9/2015 updated 12/21/15

- Parma Heights, OH, USA

problem #17

Jun 192015

Cherokee

  • 725 miles
6/19/2015: Transmission/electrical issue when attempting to shift the vehicle into reverse it would shift into neutral instead. Had to shift to park and then back to reverse before the vehicle went into gear. This was the fourth occurrence of this issue since purchase date. Airbag warning message and indicator light turned on when shifting from park to reverse and to drive. Electronic stability control indicator came on repeatedly while driving. 6/22/2015: Transmission/electrical issue vehicle would not shift from park to reverse. After several minutes was able to put vehicle into park, and eventually powered vehicle off and on and was then able to shift from park to reverse and then drive. Airbag warning message and indicator light turned on and electronic stability control indicator came on. 6/23/2015: Transmission/electrical failure odometer at 800 miles. While driving, the vehicle suddenly went out of gear. Climbing a parking garage ramp the vehicle stalled, the parking brake turned on, the airbag service message and indicator turned on, the service engine light came on, the windshield wipers came on, the media console and bluetooth connection failed. After several minutes of attempting to shift gears (could not get the vehicle into park, drive, or reverse, and parking brake kept engaging), was finally able to power the vehicle off. Once the vehicle was powered back on, was able to shift to drive, and drove directly to the dealership. Check engine light remained on and electronic stability control indicator came on repeatedly while driving. Delivered vehicle to dealership for inspection and repair, and am awaiting resolution as of 7/20/2015.

- Scottsdale, AZ, USA

problem #16

Apr 102015

Cherokee

  • 1,000 miles
Transmission failed at 1,000 miles. Dealer replaced with a redesigned version. I started to get a wobble in the front end while I was accelerating. I brought it back and they said that it was a known issue and they were redesigning the front axles but the fix wasn't out yet. A few weeks later the metal frame in my sunroof broke and the weather stripping fell out and I couldn't close the shade. They informed me that the entire sunroof assembly had to be replaced because the frame was defective. The wobble continued to get worse and the car was shifting rougher than ever. I kept telling the dealership that there was something wrong, and they said "that's how the new 9 speed trans behave". when I brought the car in for the sunroof replacement I asked them to look at the wobble and trans again, and they informed me that the front axle was indeed bad. They put in the redesigned axles, and replaced the entire sunroof. I continue to have serious transmission issues and they put in a new valve body and updated the software. It's worse than ever. I kept complaining to Jeep and all they said was "the dealership can't replicate your problem." I actually had the service manager in the car with me and he verified that the car does not drive properly- and when Jeep called me, they told me that I had to go to another dealership. This car is not safe. It hesitates when you step on the gas, then it jerks very hard into second gear, it will accelerate on it's own because it can't find a gear to downshift, and the engine will spontaneously rev on it's own if I am descending a hill and its trying to downshift. The car will leap forward and accelerate until I press the brake hard enough to slow it down and it will finally shift. The rpms will go up for several seconds after I've applied the brake. The vehicle also rolls several inches after I put it in park now.

- East Stroudsburg, PA, USA

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